Audi A3 2011

Model A3 made in 2011 by Audi got 13 consumer complains, 1 investigation there is 1 recall as well as 29 service bulletins. Consumer complaints with reference, among others things, to engine, fuel system, diesel and power train. Technical service bulletines regarding air bags, electrical system and engine and engine cooling. The car had one investigation (fuel system, diesel). There was one recall concerning fuel system, diesel .

Model 2011

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
FUEL SYSTEM, DIESEL
11V490000VOLKSWAGEN OF AMERICA, INC V (Vehicle)16827511/15/2011MFRVOLKSWAGEN OF AMERICA, INC10/03/201110/03/2011
Defect SummaryVolkswagen is recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi a3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a 2.0l tdi common rail diesel engine/clean diesel engine. the fuel injection pulses could coincide with the natural frequency of the injector line #2, in specific load and rpm conditions. this resonance creates additional stress in the fuel line.
Consequence SummaryDue to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire.
Corrective SummaryVolkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987.
NotesVolkswagen recall campaign number is 23j9/v5 & 23j8/k5.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
AIR BAGS
TSB-69-11-2012/09/201110043389Audi: some model year vehicles must have the service part for the airbag control unit coded and/or parameter using svm code listed in etka. models a4, s4, a5, s5, q5, tt, tts, a3, pa , c6, a6 pa, d4, a8,c7 a7. *pe03/26/2012
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
TSB-69-11-2012/09/201110043389Audi: some model year vehicles must have the service part for the airbag control unit coded and/or parameter using svm code listed in etka. models a4, s4, a5, s5, q5, tt, tts, a3, pa , c6, a6 pa, d4, a8,c7 a7. *pe03/26/2012
ELECTRICAL SYSTEM - SOFTWARE
TSB-00-10-0203/24/201010035268Audi: software version management (svm) operating instructions. detailing the general process for carrying out a software version management (svm) software update for any tsb or required vehicle update (rvu). troubleshooting information02/14/2011
ENGINE AND ENGINE COOLING
SB-19H304/01/201110038758Ready06/27/2011
SB-19H304/01/201110038758Audi service campaign: see document search button for owner letter. the engine thermostat stays close and may cause the engine to overheat. warning lights will illuminate. 2010-2011 models. *rm06/27/2011
SA-19H104/01/2011SA-19H1 REV 210038589Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm updated on 06/27/2011. *kb06/22/2011
SA-19H103/01/201110038589Ready06/22/2011
SA-19H103/01/201110038589Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm06/22/2011
ENGINE AND ENGINE COOLING - COOLING SYSTEM
SA-19H104/01/2011SA-19H1 REV 210038589Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm updated on 06/27/2011. *kb06/22/2011
SA-19H103/01/201110038589Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm06/22/2011
SA-19H103/01/201110038589Ready06/22/2011
EQUIPMENT ADAPTIVE
SAC-55H107/10/201210045400Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe09/06/2012
EQUIPMENT - OTHER - LABELS
SAC-55H107/10/201210045400Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe09/06/2012
EXTERIOR LIGHTING - HEADLIGHTS
TSB-94-10-3810/20/201010035345Audi: daytime running lights do not work. daytime running lights do not work on vehicles with xenon headlights. the thumb wheel or option for daytime running lights is turned off by mistake. *pe02/16/2011
EXTERIOR LIGHTING - TURN SIGNAL
TSB-94-12-8809/25/201210047183Audi: cracks forming in lens due to amount of tension and improper installation which causes condensation to be seen. also, turn signal indicator is inoperative. model 2008-2013 a3, a4, a5, cabriolet. *pe11/09/2012
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL
TSB-01-11-3210/26/201110042390Audi: bulletin to assistance in fuel pressure sensor being diagnose properly. *pe12/06/2011
TSB-01-11-3009/08/201110041666Audi: assistance in diagnosing fuel pressure sensor-g247, properly. *pe10/24/2011
FUEL SYSTEM, OTHER - STORAGE - TANK ASSEMBLY - PRESSURE RELIEF DEVICES
TSB-01-11-3009/08/201110041666Audi: assistance in diagnosing fuel pressure sensor-g247, properly. *pe10/24/2011
POWER TRAIN
SA-4832606/01/201110038586Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm06/22/2011
SA-19H1-0806/01/201110038587Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm06/22/2011
SA-19H1-1006/01/201110038588Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm06/22/2011
SA-US-0606/01/201110038585Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign. *rm06/22/2011
SA-19H1-F106/01/201110038584Audi service campaign: see document search button for owner letter. under certain conditions the coolant pump may leak. *rm06/22/2011
POWER TRAIN - AUTOMATIC TRANSMISSION
TSB-21-11-0510/21/201110042391Audi: transmission has slight hesitation or a delayed power from a stop. *pe12/06/2011
TSB-21-11-0301/19/201110038252Audi: there could be multiple problems: poor accelerator respons, turbo lag, and rough gear changes. 2010-2011 a3. *rm06/14/2011
TSB-21-11-0301/19/201110038252Ready06/14/2011
(PWS)
SAC-55H107/10/201210045400Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe09/06/2012
VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR
TSB-94-12-9010/08/201210047799Audi: cracks has formed in lens, causing condensation behind the lens, making inoperative the signal indicator, without damage from outside influence. models 2009-2013 a3, a4; 2008-2013 a5; 2010-2013 cabriolet. *pe12/07/2012
VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR
TSB-92-10-0103/19/201010034372Audi: front windshield wipers inoperative. this is due to a failure in the windshield wiper motor control module. *pe11/08/2010

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
FUEL SYSTEM, DIESEL
PE11023VOLKSWAGEN OF AMERICA, INC08/02/201112/02/2011Diesel Fuel Injector Line Leakage
 By letter dated october 3, 2011, volkswagen group of america, inc. (vw) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address a defect in approximately 168,275 model year (my) 2009-2012 volkswagen jetta, jetta sportwagen, golf, and audi a3 vehicles equipped with the 2.0l tdi common rail clean diesel engine (nhtsa recall no. 11v-490).the recalled jetta and jetta sportwagen vehicles were built from may 2008 through september 2011, the golf vehicles were built from may 2009 through september 2011, and the audi a3 vehicles were built from september 2009 through september 2011.according to volkswagen, in u.s. applications of the above cited tdi vehicles including engine codes cjaa and cbea, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and rpm conditions.this resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.as a contributing factor, vw indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.lines manufactured in these periods were installed in vehicles produced in the following 10 months:december 2008, january-february 2009, october 2009, march-april 2010 and september-december 2010.injector lines using this material exhibit a significantly higher failure rate.dealers will replace injector line #2 in all vehicles built in these months.in addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.analysis of nhtsa complaints, vw complaints, vw field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.the leaking line was not identified in 62 of the vehicles.for the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by vw, which accounted for approximately one-quarter of the recalled vehicles.the failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (iptv).the failure rate for injector line #2 in other production months of recalled vehicles is 0.8 iptv.the leak/repair rates for the other injector lines are all well under 1 iptv.the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. the agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. accordingly, this investigation is closed.

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE
08/03/201217000
 Tl* the contact owns a 2011 audi a3 tdi. the contact stated that while driving 35 mph, the vehicle stalled without warning. the vehicle was immediately able to be restarted and was then taken to the dealer. the dealer was unable to diagnose a problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000.
08/03/201217000
 Tl-the contact owns a 2011 audi a3 tdi. the contact stated that while driving 35 mph, the vehicle stalled without warning. the vehicle was immediately able to be restarted and was then taken to the dealer. the dealer was unable to diagnose a problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000. kmj
08/03/201217000
 Tl-the contact owns a 2011 audi a3 tdi. the contact stated while driving 35 mph the vehicle stalled in the middle of traffic. the vehicle engine restarted very quickly and was taken to the dealer. the vehicle was taken to the dealer who could not find any problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000. mw
FUEL SYSTEM, DIESEL
07/26/201110900
 1) normal driving. 2) fuel pump failure resulting in total fuel system failure. 3) fuel pump and entire fuel delivery system replaced.
POWER TRAIN - AUTOMATIC TRANSMISSION
05/06/2011700
 Purchased a new 2011 audi a3 tdi last saturday. the following friday while pulling out into an intersection the dsg transmission briefly went into neutral and i saw the tachometer needle shoot up and heard the engine whine. i was in manual mode at the time. i down shifted and let off the gas and it re-engaged. the following day (today) the same thing happened again. this time i was also in manual mode and was again pulling out into traffic from an almost complete stop. i will be calling the dealer monday, but in the meantime i have since learned that this is an ongoing and known issue with vw / audi dsg transmissions.