Audi A3 2011
Model A3 made in 2011 by Audi got 13 consumer complains, 1 investigation there is 1 recall as well as 29 service bulletins. Consumer complaints with reference, among others things, to engine, fuel system, diesel and power train. Technical service bulletines regarding air bags, electrical system and engine and engine cooling. The car had one investigation (fuel system, diesel). There was one recall concerning fuel system, diesel .
Model 2011
Recalls
Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
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FUEL SYSTEM, DIESEL | ||||||||||||||||
11V490000 | VOLKSWAGEN OF AMERICA, INC | V (Vehicle) | 168275 | 11/15/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 10/03/2011 | 10/03/2011 | ||||||||
Defect Summary | Volkswagen is recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi a3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a 2.0l tdi common rail diesel engine/clean diesel engine. the fuel injection pulses could coincide with the natural frequency of the injector line #2, in specific load and rpm conditions. this resonance creates additional stress in the fuel line. | |||||||||||||||
Consequence Summary | Due to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire. | |||||||||||||||
Corrective Summary | Volkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
Notes | Volkswagen recall campaign number is 23j9/v5 & 23j8/k5.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . |
Bulletins
Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
---|---|---|---|---|---|
AIR BAGS | |||||
TSB-69-11-20 | 12/09/2011 | 10043389 | Audi: some model year vehicles must have the service part for the airbag control unit coded and/or parameter using svm code listed in etka. models a4, s4, a5, s5, q5, tt, tts, a3, pa , c6, a6 pa, d4, a8,c7 a7. *pe | 03/26/2012 | |
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
TSB-69-11-20 | 12/09/2011 | 10043389 | Audi: some model year vehicles must have the service part for the airbag control unit coded and/or parameter using svm code listed in etka. models a4, s4, a5, s5, q5, tt, tts, a3, pa , c6, a6 pa, d4, a8,c7 a7. *pe | 03/26/2012 | |
ELECTRICAL SYSTEM - SOFTWARE | |||||
TSB-00-10-02 | 03/24/2010 | 10035268 | Audi: software version management (svm) operating instructions. detailing the general process for carrying out a software version management (svm) software update for any tsb or required vehicle update (rvu). troubleshooting information | 02/14/2011 | |
ENGINE AND ENGINE COOLING | |||||
SB-19H3 | 04/01/2011 | 10038758 | Ready | 06/27/2011 | |
SB-19H3 | 04/01/2011 | 10038758 | Audi service campaign: see document search button for owner letter. the engine thermostat stays close and may cause the engine to overheat. warning lights will illuminate. 2010-2011 models. *rm | 06/27/2011 | |
SA-19H1 | 04/01/2011 | SA-19H1 REV 2 | 10038589 | Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm updated on 06/27/2011. *kb | 06/22/2011 |
SA-19H1 | 03/01/2011 | 10038589 | Ready | 06/22/2011 | |
SA-19H1 | 03/01/2011 | 10038589 | Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm | 06/22/2011 | |
ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||||
SA-19H1 | 04/01/2011 | SA-19H1 REV 2 | 10038589 | Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm updated on 06/27/2011. *kb | 06/22/2011 |
SA-19H1 | 03/01/2011 | 10038589 | Audi service campaign: see document search button for owner letter. a seal inside the coolant pump can wear out and leak coolant. this also caused the engine light to come on. *rm | 06/22/2011 | |
SA-19H1 | 03/01/2011 | 10038589 | Ready | 06/22/2011 | |
EQUIPMENT ADAPTIVE | |||||
SAC-55H1 | 07/10/2012 | 10045400 | Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe | 09/06/2012 | |
EQUIPMENT - OTHER - LABELS | |||||
SAC-55H1 | 07/10/2012 | 10045400 | Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe | 09/06/2012 | |
EXTERIOR LIGHTING - HEADLIGHTS | |||||
TSB-94-10-38 | 10/20/2010 | 10035345 | Audi: daytime running lights do not work. daytime running lights do not work on vehicles with xenon headlights. the thumb wheel or option for daytime running lights is turned off by mistake. *pe | 02/16/2011 | |
EXTERIOR LIGHTING - TURN SIGNAL | |||||
TSB-94-12-88 | 09/25/2012 | 10047183 | Audi: cracks forming in lens due to amount of tension and improper installation which causes condensation to be seen. also, turn signal indicator is inoperative. model 2008-2013 a3, a4, a5, cabriolet. *pe | 11/09/2012 | |
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL | |||||
TSB-01-11-32 | 10/26/2011 | 10042390 | Audi: bulletin to assistance in fuel pressure sensor being diagnose properly. *pe | 12/06/2011 | |
TSB-01-11-30 | 09/08/2011 | 10041666 | Audi: assistance in diagnosing fuel pressure sensor-g247, properly. *pe | 10/24/2011 | |
FUEL SYSTEM, OTHER - STORAGE - TANK ASSEMBLY - PRESSURE RELIEF DEVICES | |||||
TSB-01-11-30 | 09/08/2011 | 10041666 | Audi: assistance in diagnosing fuel pressure sensor-g247, properly. *pe | 10/24/2011 | |
POWER TRAIN | |||||
SA-48326 | 06/01/2011 | 10038586 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
SA-19H1-08 | 06/01/2011 | 10038587 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
SA-19H1-10 | 06/01/2011 | 10038588 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
SA-US-06 | 06/01/2011 | 10038585 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign. *rm | 06/22/2011 | |
SA-19H1-F1 | 06/01/2011 | 10038584 | Audi service campaign: see document search button for owner letter. under certain conditions the coolant pump may leak. *rm | 06/22/2011 | |
POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
TSB-21-11-05 | 10/21/2011 | 10042391 | Audi: transmission has slight hesitation or a delayed power from a stop. *pe | 12/06/2011 | |
TSB-21-11-03 | 01/19/2011 | 10038252 | Audi: there could be multiple problems: poor accelerator respons, turbo lag, and rough gear changes. 2010-2011 a3. *rm | 06/14/2011 | |
TSB-21-11-03 | 01/19/2011 | 10038252 | Ready | 06/14/2011 | |
(PWS) | |||||
SAC-55H1 | 07/10/2012 | 10045400 | Audi: see document search button for owner letter. information packages will be provided regarding labels/stickers for certain vehicles with tdi clean diesel engines. *pe | 09/06/2012 | |
VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
TSB-94-12-90 | 10/08/2012 | 10047799 | Audi: cracks has formed in lens, causing condensation behind the lens, making inoperative the signal indicator, without damage from outside influence. models 2009-2013 a3, a4; 2008-2013 a5; 2010-2013 cabriolet. *pe | 12/07/2012 | |
VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||||
TSB-92-10-01 | 03/19/2010 | 10034372 | Audi: front windshield wipers inoperative. this is due to a failure in the windshield wiper motor control module. *pe | 11/08/2010 |
Investigations
NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
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FUEL SYSTEM, DIESEL | ||||||
PE11023 | VOLKSWAGEN OF AMERICA, INC | 08/02/2011 | 12/02/2011 | Diesel Fuel Injector Line Leakage | ||
By letter dated october 3, 2011, volkswagen group of america, inc. (vw) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address a defect in approximately 168,275 model year (my) 2009-2012 volkswagen jetta, jetta sportwagen, golf, and audi a3 vehicles equipped with the 2.0l tdi common rail clean diesel engine (nhtsa recall no. 11v-490).the recalled jetta and jetta sportwagen vehicles were built from may 2008 through september 2011, the golf vehicles were built from may 2009 through september 2011, and the audi a3 vehicles were built from september 2009 through september 2011.according to volkswagen, in u.s. applications of the above cited tdi vehicles including engine codes cjaa and cbea, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and rpm conditions.this resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.as a contributing factor, vw indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.lines manufactured in these periods were installed in vehicles produced in the following 10 months:december 2008, january-february 2009, october 2009, march-april 2010 and september-december 2010.injector lines using this material exhibit a significantly higher failure rate.dealers will replace injector line #2 in all vehicles built in these months.in addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.analysis of nhtsa complaints, vw complaints, vw field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.the leaking line was not identified in 62 of the vehicles.for the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by vw, which accounted for approximately one-quarter of the recalled vehicles.the failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (iptv).the failure rate for injector line #2 in other production months of recalled vehicles is 0.8 iptv.the leak/repair rates for the other injector lines are all well under 1 iptv.the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. the agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. accordingly, this investigation is closed. |
Consumer Complaints
Fail date | miles | occurences | Purchase date |
---|---|---|---|
ENGINE | |||
08/03/2012 | 17000 | ||
Tl* the contact owns a 2011 audi a3 tdi. the contact stated that while driving 35 mph, the vehicle stalled without warning. the vehicle was immediately able to be restarted and was then taken to the dealer. the dealer was unable to diagnose a problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000. | |||
08/03/2012 | 17000 | ||
Tl-the contact owns a 2011 audi a3 tdi. the contact stated that while driving 35 mph, the vehicle stalled without warning. the vehicle was immediately able to be restarted and was then taken to the dealer. the dealer was unable to diagnose a problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000. kmj | |||
08/03/2012 | 17000 | ||
Tl-the contact owns a 2011 audi a3 tdi. the contact stated while driving 35 mph the vehicle stalled in the middle of traffic. the vehicle engine restarted very quickly and was taken to the dealer. the vehicle was taken to the dealer who could not find any problem with the vehicle. the manufacturer was notified who offered no assistance. the failure mileage was 17,000. mw | |||
FUEL SYSTEM, DIESEL | |||
07/26/2011 | 10900 | ||
1) normal driving. 2) fuel pump failure resulting in total fuel system failure. 3) fuel pump and entire fuel delivery system replaced. | |||
POWER TRAIN - AUTOMATIC TRANSMISSION | |||
05/06/2011 | 700 | ||
Purchased a new 2011 audi a3 tdi last saturday. the following friday while pulling out into an intersection the dsg transmission briefly went into neutral and i saw the tachometer needle shoot up and heard the engine whine. i was in manual mode at the time. i down shifted and let off the gas and it re-engaged. the following day (today) the same thing happened again. this time i was also in manual mode and was again pulling out into traffic from an almost complete stop. i will be calling the dealer monday, but in the meantime i have since learned that this is an ongoing and known issue with vw / audi dsg transmissions. |