Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||||||||||||
| 09V333000 | VOLKSWAGEN OF AMERICA, INC | from 09/01/2008 to 08/19/2009 | V (Vehicle) | 16000 | 10/20/2009 | ODI | VOLKSWAGEN OF AMERICA, INC | 08/20/2009 | 08/20/2009 | |||||||
| Defect Summary | Volkswagen is recalling certain model year 2009 and 2010 passenger cars manufactured between september 2008 and august 2009. the wiring harness of a temperature sensor in the direct shift gearbox (dsg) may have connector wires that were insufficiently crimped. with insufficiently crimped connector wires, a temperature sensor has the potential to falsely detect a high gearbox oil temperature, causing the transmission to abruptly shift to neutral. if this happens, the selector lever position indicator within the instrument panel will flash. in addition, the depress brake pedal indicator light will be illuminated, alerting the driver to apply the brakes. | |||||||||||||||
| Consequence Summary | The abrupt shift to neutral could lead to a crash without warning. | |||||||||||||||
| Corrective Summary | Volkswagen will reprogram the transmission control module with updated software free of charge. the recall began on october 20, 2009. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Vw recall no.37e3/s7 & audi recall no. 37e5/j7.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| SA-19H1-10 | 06/01/2011 | 10038588 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
| SA-48326 | 06/01/2011 | 10038586 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
| SA-19H1-08 | 06/01/2011 | 10038587 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign and warranty information. *rm | 06/22/2011 | |
| SA-19H1-F1 | 06/01/2011 | 10038584 | Audi service campaign: see document search button for owner letter. under certain conditions the coolant pump may leak. *rm | 06/22/2011 | |
| SA-US-06 | 06/01/2011 | 10038585 | Audi service campaign: see document search button for owner letter. apology letter about the water pump campaign. *rm | 06/22/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| SC-35B-1 REV | 08/01/2010 | 10036487 | Audi: see document search button for owner letter. vehicles equipped with direct shift gearbox (dsg) service mechatronic unit. it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing | 03/21/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| SB-35B1 | 11/08/2010 | 10037348 | Audi: the clutches could operate less smoothly than before due to a bushing wearing out prematurely. the transmission may jerk as it shifts. *rm | 05/20/2011 | |
| SB-35B1 | 11/08/2010 | 10037348 | Ready | 05/20/2011 | |
| POWER TRAIN - CLUTCH ASSEMBLY | |||||
| TSB-30-11-10 | 12/02/2011 | 10043275 | Audi: certain model year vehicles may experience a condition with the clutch malfunctioning, burnt smell or not returning to original position. *pe | 03/08/2012 | |
| POWER TRAIN - CLUTCH ASSEMBLY - BELL HOUSING | |||||
| TSB-30-11-10 | 12/02/2011 | 10043275 | Audi: certain model year vehicles may experience a condition with the clutch malfunctioning, burnt smell or not returning to original position. *pe | 03/08/2012 | |
| POWER TRAIN - CLUTCH ASSEMBLY - PEDAL/LINKAGE | |||||
| TSB-30-11-10 | 12/02/2011 | 10043275 | Audi: certain model year vehicles may experience a condition with the clutch malfunctioning, burnt smell or not returning to original position. *pe | 03/08/2012 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - MANUAL TRANSMISSION | ||||||
| PE09035 | VOLKSWAGEN OF AMERICA, INC | 07/17/2009 | 11/19/2009 | VEHICLE STALL/LOSS MOTIVE POWER | 09V333000 | |
| The subject vehicles are equipped with direct shift gearbox (dsg) transmissions, which feature a 6-speed automatic gearbox with two wet running clutches (dual clutch) in which the clutch mechanism and gear changes are electrohydraulically operated by a mechatronic control unit.the dsg mechatronic controller includes extensive self diagnostic functions and strategies to ensure safe operation and prevent system/component damage in the event of component failures or harsh operating conditions.the basic hierarchy of fault modes includes some that only result in the storage of a diagnostic trouble code (dtc) and cause no loss of function, some that store a dtc and reduce vehicle operation to a limp home mode, and some that store a dtc and cause an interruption of motive power (i.e., open clutch).the driver is alerted to the latter two modes by the dash gear position indicator (prnds) flashing. one of the conditions that results in interruption of motive power is excess gearbox temperature.the system initially responds to increased gearbox temperature by ramping down engine torque.if the temperature keeps rising the mechatronic unit responds by opening the clutch.in a defect information report submitted to nhtsa on august 20, 2009, volkswagen described a potential defect in the wiring harnesses of the dsg gearbox temperature sensors used in approximately 16,000 model year (my) 2009 and 2010 volkswagen (eos, jetta and gti) and audi (a3 and tt/tt roadster) vehicles equipped with dsg transmissions and built from september 2008 through august 2009 (nhtsa recall no. 09v-333, volkswagen recall no. 37e3/s7 and audi recall no 37e4/j7). volkswagen provided this description of the defect, the wiring harness of a temperature sensor in the dsg may have connector wires that were insufficiently crimped by the connector supplier during a limited production period.with insufficiently crimped connector wires, a temperature sensor has the potential to falsely detect a high gearbox oil temperature, causing the transmission to abruptly shift to neutral.if this happens, the selector lever position indicator within the instrument panel will flash.in addition, the depress brake pedal indicator light will be illuminated, alerting the driver to apply the brakes.in heavy traffic, the abrupt shift to neutral could lead to a crash without warning.volkswagen estimated that less than one percent of the recalled vehicles may contain the defect condition. odi identified 40 complaints that appear to be related to the temperature sensor defect condition described by volkswagen.volkswagen received 139 complaints related to the condition, with 7 involving vehicles reported to odi, resulting a 172 total complaints to odi and volkswagen.all of these complaints involve the my 2009 an 2010 vehicles subject to recall 09v-333. odi also identified complaints of harsh/jerky shifting in some volkswagen vehicles with dsg.volkswagen attributed this condition, which typically occurs at very low speeds, to excessive wear in the bushings of the two solenoid valves in the mechatronic unit that control clutch operation.volkswagen does not believe that the this condition is a safety defect because the changes in shift quality develop gradually over time, do not cause a loss of motive power and have not resulted in any fatalities, injuries or serious crashes (there were three reported property damage incidents resulting in minor body damage in very low speed, parking maneuvers).volkswagen addressed this problem in the field with a customer service program that includes the replacement of potentially affected mechatronic units as well as a 10 year/100,000 mile extended warranty.this investigation is closed with volkswagen's recall of the defect condition that may result in a loss of motive power while driving. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/20/2010 | 20000 | ||
| The car was driving fine during the day. during the evening i was maneuvering the car to park. when i put the car into reverse, the prnds indicators started flashing. the car would not move in any of the gears while this was occuring. i had to restart the car off to be able to move the car. i brought the car into the dealership and they replaced the mechatronics unit of the car. the same issue occured about a week after my car was returned to me. i brought the car back and was told that it was due to a low level of transmission fluid. the car was returned to me and the problem showed up a week later. i am scheduled to bring the car back in this coming week. it is an issue with an audi dsg transmission | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 10/05/2009 | 6000 | ||
| I bought a cpo 2009 audi tt shortly after purchasing i noticed that when i put the car in reverse it would not find a gear. the car would have to be restarted to correct the issue . i told the mechanic at my 6000 mile check that the car was not finding a gear when i put the car in reverse. he then said that all the readings from the car did not show an issue. at my 16000 mile service again told the rep that i was experiencing the same issue. he again stated no errors found. then at 19000 miles my check engine light came on. the car began to drive kind of harsh at low speeds and i was experiencing the flashing lights of pnrds more often at least three times a week when switching to reverse. i took it in for the check engine light described the issue again to my service guy. he said they would look at it. come to find out they said they needed to change the transmission control module unit and i would not receive my car for two weeks. i picked up my car verified with service rep the car was in good standing with warranty recalls he assured me everything was fine and the issue had been corrected. i had the car for no more than 12 hours before the flash of death pnrds appeared except this time i almost rolled into a car while parking. i immediately called the rep to discuss that this is some bs. so i took the car in and he said some bs how he took the car to some audi car maintance guy and they said i would need a whole new transmission.in addition, i noticed that when moving the car from drive to park that was a double clicking sound and what can best be described a double lurching of the car when going to drive. so audi released a car they said was fine and it didnt work past 12 hours. i am over audi. i am currently in the process having them buy back the car because i have been without my car for a month. pay 45k for a car it should work for more the 19k miles. | |||