Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 12/17/2003 | 57561 | 5 | |
| I believe that carmax sold me a lemon. it is a 1999 bmw 323ci, was purchased used at the independence boulevard store on nov 28, 2003, with 57,097 miles. the purchase price was $21,420 including a $1,699 extended warranty for 3yrs/36000. automobile warranty agreement number: 7106508410. *ak since shortly after purchase, there have been excessive and expensive defects, including safety items. the car has broken down, failed to start, required towing, and the control panel flashes spurious warnings. despite the warranty, and despite my requests to carmax, critical repairs have not been performed. safety defects still occur and are not being repaired by carmax (i.e. current control panel warning for lights). major mechanical items are not being performed under warranty (e.g. transmission). this has all occurred in less than a year, and with less than 5,000 miles of my driving. summary of repairs since purchase: 12/17/0357,561mi.air bag light fault, seat belt, electrical & control panel 12/23/0457,694rear defroster, electrical, window replaced, worn brakes 06/04/0459,565horn replaced, fuses & electrical 9/10/0461,230clutch replaced, warning lights, control panel failure light intermittently comes on (has not been fixed) the car is currently unsafe to drive...reference the control panel warning indicator that carmax cannot analyze nor repair. the history of safety problems include fuses, air bag, electrical system, and horn. summary: i was sold a lemon and have an unsafe automobile. i require a safe car to drive, and i want to stop paying for repeated defects and breakdowns. recommemded solution: i suggest that either: (a) the car be returned for a full refund, including reimbursement for the cost of all defects, or; (b) i be reimbursed for all defects and that the terms of the 30 day warranty be extended to november 29, 2006. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/01/1999 | 10000 | 10 | 02/26/1999 |
| All door windows make a rattleing sound since around 10,000 miles.they have changed the motors but those also work for 2-4 months and the same sound comes back .the motors are over pressurised and if i let it down very very slighyly, the sound cuts down to almost 75%.the lining is also defective as it needs constant special german lubrication,which works about 2 weeks and that makes the doors glass quite. its very annouying.bmw has still not come up with a permanant fix for this. last week i test drove 4 of the x3 2.5 as well as the 3.0 and 3 of the 4 already are making this noise with the cars having from 80 to 200 miles on them.i had their mechanic and the sales people drive these car with me and they also aknowledge the noise along with the moon roof defective sound for which i was told they have an open campaine.*ak | |||
| 1 | 06/23/1999 | ||
| Consumer called complaining about rear passenger window problems . manufacturer was contacted, and didn't want to do anything about it.*ak *ts | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 12/27/2000 | 1 | 06/28/1999 | |
| The sunroof closes very slowly and the motor sound very loud, the dealer replaced the outdated motor. nlm | |||
| VISIBILITY - WINDSHIELD | |||
| 05/26/2000 | 3 | 11/01/1999 | |
| After 2 visits to dealer for rattling noise, front passenger side window failed and jammed on 30mar02. driver was forced to exit the freeway immediately. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 11/24/2004 | 48000 | 2 | 03/05/1999 |
| On several occasions my windshield wipers have ceased working after i have come to a stop and then started moving again. this only seems to happen after the wipers have been in use for at least 30 minutes. the consequences are extremely limited visibility and difficulty even pulling off the road. in one case i had to drive over a quarter mile before finding a safe place to pull over. it was dark and my was very poor. the wipers will start working if i turn the vehicle off and restart. i have reported the problem to the dealer on two occasions and they have not identified or corrected the problem. at this point i am reluctant to drive the vehicle if it is raining and cannot use it for any extended trip. i am no longer certain of the exact dates of the incidents. the date i have entered is approximate.*ak | |||
| 12/27/2000 | 1 | 06/28/1999 | |
| The drivers side windshield wiper scrapes the windshield, the dealer replaced the wiper blades. nlm | |||