Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 01/27/2013 | 48000 | ||
| Tl* the contact owns a 2007 bmw 328 xi. the contact stated that while parked, the remote key fob failed to unlock all of the doors and the key had to be used to manually unlock the doors. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure and current mileage was 48,000. | |||
| 09/05/2012 | 38000 | 1 | |
| 91 year old person could not get out of the car, fuse 57 failed and all doors were locked and also door handles and key fob were inoperative. bmw should have a mandatory recall for this dangerous safety issue. if an accident occurs, people could be trapped in the car. what a disgrace bmw! *tr | |||
| 08/06/2011 | 65700 | ||
| 2007 328xi currently at 65700mi. unable to unlock car using key fob or inside button on dash. windows work, handles light up. can hear an audible sound when car is trying to unlock. cannot open without using valet key. can exit from driver side only using handle. all other doors cannot unlock as well as gas cap. safety hazard if passengers cannot exit vehicle for any reason. | |||
| 07/19/2011 | 49000 | ||
| The power locks in my 2007 bmw 328xi suddenly stopped working. the alarm arms/disarms with the usual button presses, but there is otherwise nothing that takes place. obvious safety issue. while valet key unlocks front, driver-side door -- didn't test passenger's -- the fuel door remains locked. i have a business trip planned early in the morning. the saving grace is that i didn't encounter this fuel door fiasco on i-95 in some backwoods town, but wow... how is this not a recall?!?!?! i see several complaints about this same issue! does someone need to die first? wow! | |||
| 07/06/2011 | 65000 | ||
| Tl- the contact owns a 2007 bmw 328xi. the contact stated that the vehicle was parked when he noticed that none of the power locks were functioning. in order to enter the vehicle, the contact had to open the front passenger side door manually by using the key. when the contact entered the vehicle he noticed that none of the doors, except the front passenger side door would open from the interior. the front passenger side door was the only door that could be opened from the interior or exterior. the vehicle was taken to an authorized dealer where the contact was informed that the main fuse box needed to be replaced. the vehicle was not repaired. the failure and current mileage was 65,000. rk | |||
| 07/01/2011 | 40000 | ||
| Sib 51 19 07, car door locks failed and was forced to exit through window. | |||
| 07/06/2011 | 65000 | ||
| Tl-the contact owns a 2007 bmw 328xi. the contact stated that the vehicle was parked when he noticed that none of the power locks were functioning. in order to enter the vehicle, the contact had to open the front passenger side door by manually entering the key. once the contact entered the vehicle he noticed that none of the doors, except for the front passenger door, would open from the interior. the only door which could be opened from the interior or exterior was the front passenger side door. the vehicle was taken to an authorized dealer where the contact was informed that the main fuse box needed to be replaced. the vehicle was not repaired. the failure and current mileages were 65,000. sm. | |||
| 07/01/2011 | 40000 | ||
| Sib 51 19 07, car door locks failed and was forced to exit through window. | |||
| 06/18/2011 | 52000 | ||
| None of my doors will unlock in my 2007 328xi with only 52,000 miles. i have to roll down the window and use the manual key and then it only unlock my driver door...all other doors and the gas tank will not unlock....not even pulling the handles from the interior. this is a very bad design flaw and a major safety hazard. i have a 5 and a 2 year old. what if i were to have an emergency where my battery were to die and the windows were up. i and my children would perish in the heat of our georgia summer. the engineers need to fix this safety hazard immediately otherwise a life is going to die! | |||
| 03/28/2011 | 83000 | ||
| 2007 bmw 328xi. the doors will not open utilizing remote nor open/close lock button in the car. this is a safety issue because only the driver side door can open even from the inside. | |||
| 01/10/2011 | 52660 | ||
| This is a safety issue that nhtsa has learned of through several complaints. why hasn't anything been done? my 2007 bmw 328xi door lock actuators have failed at 52,660 miles: the key fob will not unlock the doors (the door handles will light up). i have to use the valet key to unlock the door, but only the driver and rear passenger doors will unlock. each of these doors (driver and rear passenger) can only be unlocked from the inside by pulling on the handle. the other two doors cannot be unlocked at all. this issue is obviously a safety concern: suppose i were in an accident and the only way out of the car was one of the two doors which are not unlockable? | |||
| 12/23/2010 | 31416 | ||
| My automatic door locks failed in october 2010. a fuse was replaced. then they failed again in december 2010. both times i was outside of the car. i used the manual key in the key fob to open the driver's door. if i had been inside of the car when it happened, the only way out would have been through the windows. when the locks failed, all doors were frozen closed and the interior override did not work. this could be serious if there was a need to quickly exit the car. especially if it involved pets, children, the elderly. | |||
| 12/24/2010 | 70000 | ||
| 2007 bmw 328xi. locking system failed. unable to unlock passenger doors either with the key or by pulling the door handle from the inside. only the driver door was able to open from the inside. this presents a significant safety issue. i had to have my wife and kids crawl out the windows on christmas eve in the church parking lot so that we could attend church. bmw needs to issue a recall and have this problem fixed properly. | |||
| 12/23/2010 | 31416 | ||
| My automatic door locks failed in october 2010. a fuse was replaced. then they failed again in december 2010. both times i was outside of the car. i used the manual key in the key fob to open the driver's door. if i had been inside of the car when it happened, the only way out would have been through the windows. when the locks failed, all doors were frozen closed and the interior override did not work. this could be serious if there was a need to quickly exit the car. especially if it involved pets, children, the elderly. | |||
| 12/24/2010 | 70000 | ||
| 2007 bmw 328xi. locking system failed. unable to unlock passenger doors either with the key or by pulling the door handle from the inside. only the driver door was able to open from the inside. this presents a significant safety issue. i had to have my wife and kids crawl out the windows on christmas eve in the church parking lot so that we could attend church. bmw needs to issue a recall and have this problem fixed properly. | |||
| 12/23/2010 | 31416 | ||
| My automatic door locks failed in october 2010. a fuse was replaced. then they failed again in december 2010. both times i was outside of the car. i used the manual key in the key fob to open the driver's door. if i had been inside of the car when it happened, the only way out would have been through the windows. when the locks failed, all doors were frozen closed and the interior override did not work. this could be serious if there was a need to quickly exit the car. especially if it involved pets, children, the elderly. | |||
| 12/24/2010 | 70000 | ||
| 2007 bmw 328xi. locking system failed. unable to unlock passenger doors either with the key or by pulling the door handle from the inside. only the driver door was able to open from the inside. this presents a significant safety issue. i had to have my wife and kids crawl out the windows on christmas eve in the church parking lot so that we could attend church. bmw needs to issue a recall and have this problem fixed properly. | |||
| 11/01/2010 | 56000 | ||
| I have a 1999 bmw 328i that i purchased in 2005 for $25,000 i just purchased a 2007 bmw 328xi on may with 54k miles on 11/1/10 it turned out that i bought a $35,000 death trap with the doors not opening or the gas tank to take it to the dealership so now it just sits there in my driveway. my 1999 with still does that same problem but off and on not like this 2007 death trap. i'm never ever buying a bmw again. | |||
| 09/14/2010 | 53115 | ||
| 2007 bmw 328xi sedan; locked vehicle with key fob. returned to vehicle and key fob would not open locks. used key fob to roll down windows. internal button would not unlock doors. pulling twice on door handle would not open doors. actual key would unlock driver's door only. drove car. tried internal button again, but it did not work. pulling twice on driver's door handle would unlock the door. no way to open any of the passenger doors. only way for passenger to exit is to go out window or through driver's side door. key fob would lock door but not unlock door. car is out of warranty by 2,000 miles. i have not had time to take it to dealer/mechanic or attempt to repair myself. | |||
| 05/31/2009 | 24000 | 1 | |
| Earlier this year i went on a weekend trip with my family: my wife on the front passenger seat, on the rear seat my sister and my two and a half year old niece on her car seat. when we arrived to our destination none of the passenger doors would open; they were completely shut and they would not open with the internal controls, the remote or in any other way. only the drivers | |||
| 10/04/2009 | 67000 | 1 | |
| Unable to open front passenger door and rear passenger door due to failure of fuse caused by defective door lock actuators creating an unsafe condition in the event of an accident. this is known problem by bmw as service bulletin was issued. as a technical expert in this field i believe this should be a recall. the failure mode is unsafe and can occur during driving, if failure occurs during driving passengers cannot exit the vehicle. the locking system does not comply to fmvss206 s4.1.3 as there is no ability to unlock the mechanism once the door is locked and the fuse fails. *tr | |||