Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 12/30/2011 | 35000 | 1 | |
| Passenger door locks will not respond to fob or central lock/unlock controller. the door will unlock and open from the inside, but will not open with key, fob, or central locking console button. this happened when i first purchased the vehicle in 2010, and again at the end of 2011. this is and continues to be a safety hazard. if the door(s) lock and are unable to be unlocked, it would cause loss of life. *tr | |||
| 12/30/2011 | 35000 | ||
| Passenger door locks will not respond to fob or central lock/unlock controller. the door will unlock and open from the inside, but will not open with key, fob, or central locking console button. this happened when i first purchased the vehicle in 2010, and again at the end of 2011. this is and continues to be a safety hazard. if the door(s) lock and are unable to be unlocked, it would cause loss of life. | |||
| 07/15/2011 | 80000 | ||
| Tl- the contact owns a 2006 bmw 330i. the contact stated that while parked he attempted to unlock the front drivers side door but the door failed to unlock. the contact was able to open the window and unlock the door from the outside using her key. the contact stated she was unable to unlock the door from outside or inside. the vehicle was taken to an independent mechanic who diagnose that the lock actuator needed to be replaced. after the repair the rear passenger side door would not unlock. the vehicle was not repaired. the approximate failure mileage was 80,000. pmb | |||
| 07/15/2011 | 80000 | ||
| Tl- the contact owns a 2006 bmw 330i. while parked the contact attempted to unlock the front drivers side door but the door would not unlock. the contact was able to open the window and unlock the door from the outside using her key. the contact stated there was no option to unlock any of the other doors from the outside or inside. the vehicle was taken to an independent mechanic for diagnostic. the mechanic stated the lock actuator would have to be replaced. after the repair the rear passenger side door would not unlock. the vehicle was not repaired. the approximate failure mileage was 80,000. da | |||
| 07/23/2012 | 58000 | 1 | |
| Requesting research for recall into known issue with bmw service bulletin on door lock actuators: i was parked, and used my key remote to open the doors as i always do, but the doors would not unlock. the only one that stays unlocked (the lock does not go down when i click the alarm) is the right rear door lock. i, therefore, have to use the hard plastic emergency key (from the glove compartment) to manually unlock my driver door each time. i find this a safety issue as i sometimes work until late at night and have to fumble to get the key to unlock the front driver side. i checked to see if there was a recall on this, and there was not, but what i did find, were quite a large number of complaints about this issue on a variety of bmw models, older and newer. some bmw owners reported that they were stuck in their cars, because the doors would not unlock from the inside, so passengers (such as my mother had to do several times) have to climb around in the car to climb out of the only door that opens. i also discovered there was a service bulletin notice on this issue. the owners whose factory warranty has run out are still having to pay out of pocket to have this issue repaired. many are attempting to learn from do-it-yourself websites to avoid the cost of repairing this issue. please can you research and make this a recall, it is highly uncomfortable to have passengers climbing in by adjusting seats and climbing out because of this door lock actuator known issue, that has been occurring for years in bmw cars. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/23/2012 | 58000 | ||
| Requesting research for recall into known issue with bmw service bulletin on door lock actuators: i was parked, and used my key remote to open the doors as i always do, but the doors would not unlock. the only one that stays unlocked (the lock does not go down when i click the alarm) is the right rear door lock. i, therefore, have to use the hard plastic emergency key (from the glove compartment) to manually unlock my driver door each time. i find this a safety issue as i sometimes work until late at night and have to fumble to get the key to unlock the front driver side. i checked to see if there was a recall on this, and there was not, but what i did find, were quite a large number of complaints about this issue on a variety of bmw models, older and newer. some bmw owners reported that they were stuck in their cars, because the doors would not unlock from the inside, so passengers (such as my mother had to do several times) have to climb around in the car to climb out of the only door that opens. i also discovered there was a service bulletin notice on this issue. the owners whose factory warranty has run out are still having to pay out of pocket to have this issue repaired. many are attempting to learn from do-it-yourself websites to avoid the cost of repairing this issue. please can you research and make this a recall, it is highly uncomfortable to have passengers climbing in by adjusting seats and climbing out because of this door lock actuator known issue, that has been occurring for years in bmw cars. thank you, and best regards, stacey grant | |||
| 02/06/2012 | 62500 | ||
| I have an amber colored steering wheel lock icon on the dashboard. i took it to the dealer and they said it is not safe to drive it because this will lock up the steering wheel. i told them if that's the case then there should be a recall and unfortunately there hasn't been one. hopefully everyone who has had this issue files a complaint with the nhtsa as this is a very serious problem and one that needs to be addressed by bmw na. | |||
| 04/30/2012 | 115321 | ||
| Driver side door lock will not unlock with center console door lock, nor the key fob. can only be unlocked via manual key. | |||
| 04/20/2012 | 61200 | ||
| Remote door lock nor unlock button inside vehicle would unlock passenger doors. passenger doors would not open from inside pulling/using the door handle. | |||