Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 03/01/2013 | 26000 | ||
| The mechanism to unlock the door on the driver's side of my bmw 335i failed, making it impossible to open the door. previously, the passenger's side door lock failed and was reported to nhtsa (odi #: 10378269). bmw agreed to replace the passenger's side door lock (the car was out of warranty), but at the time did not replace the driver's side door lock which has now failed too. being trapped in the car due to a failed door lock mechanism is an inconvenience at best and a major hazard at worst. | |||
| 02/23/2013 | 60000 | ||
| All doors except driver door are locked and cannot be open by passenger from inside using door handle; cannot be opened using the door lock switch on the dash board; cannot be opened using the key fob; cannot be opened from the outside door handle. therefore all passengers have to exit through the driver door. once being locked from the outside, the drive has to use the backup key in the key fob to unlock the door. this is a serious safety issue regarding exiting the car in emergency situation. | |||
| 06/29/2012 | 56000 | ||
| I picked up my car from the dealer after replacement of the electric water pump. i drove home and parked the vehicle. 4 hours later my neighbor alerted me to an engine compartment fire that completely destroyed the vehicle. | |||
| 04/25/2012 | 97000 | ||
| Tl-the contact owns a 2007 bmw 335i. the contact stated that the vehicle was leaking excessive amounts of oil. the vehicle was taken to the dealer and the contact was informed that the aluminum bolts that connected the oil pan were cracked. the dealer stated that the constant vibrations from the engine could have caused the failure. the vehicle was repaired. the failure and current mileages were 97,000. sm. | |||
| 04/25/2012 | 97000 | ||
| Tl- the contact owns a 2007 bmw 335i. the contact stated he had excessive oil leakage. the vehicle was taken to the dealer and was told the aluminum bolts connecting the oil pan cracked. when the contact asked how that could happen the dealer instructed him that the constant vibrations of the engine causes the aluminum bolts to crack. the vehicle had been repaired. the failure and current mileages were 97,000 | |||
| 03/07/2012 | 69000 | ||
| Driver side door lock actuator failed. cannot unlock driver side door from inside the car with central unlock, key fob, or door lever. | |||
| 11/14/2011 | |||
| When the power door lock fuse is blown, passenger cannot exit or enter the car manually. you can't open the door using the inside or outside door handle. the car would lock you in. only the driver side door can be open using the inside door handle. i have to let the passengers in my car climb over the driver seat to get out. this is a serious problem because if the driver door is jamb or block for any reason then you cannot open any other door to get out. it gets worse since bmw put an under power fuse for the door lock which cause the fuse to blown often. | |||
| 05/08/2007 | 1 | ||
| I purchased a new 2007 bmw 335i from bmw of honolulu in jan 2007. 4 months later the car stalled with my wife and son in the middle of traffic. car was towed in to bmw and remained there for over a month. bmw could not give me a status as to what was going on, nor did they try to contact me. eventually, i was told it was the fuel pump, which i would think would be a recall item. they knew of the problem but did not inform their customers until cars were towed in to the dealership. my car is in the shop now for some other issue. it has been towed in 3 times and driven in for other repairs 7 other times in 2 years. this has cost me to miss work and most of all an inconvenience to my family. usually there is no loaner available, so you have to wait for a shuttle which drives all over the island dropping off everyone else who is there having their 335i worked on. i have complained with bmw of north america and they finally agreed to pay a months car payment and insurance. i have recently submitted another online complaint which i have received no response. spoke with bmw of honolulu management and they are supposedly in the process of buying back the car and trying to put me in another 335i. don't know if i want to do that. what kills me is their reluctance to keep me informed of anything. they tell me, i will get this information to you on a certain day and i don't hear from them for days at a time. the online blogs are amazing. their comments sound exactly like mine. i just retired from the u.s. navy and i work with jags at a joint headquarters command in hawaii and they have directed me to seek advice from a civilian attorney. i would really like to sue bmw for all they have put me and my family through. being that they knew of this issue and have not informed the customers i am surprised that no one has been killed yet. i think this is a safety issue and should be looked into. *tr | |||