Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 05/30/2012 | 53586 | 1 | |
| On tuesday may 29th we had a rain storm, the next day i got into my vehicle with my husband and two children to go to a soccer game. five minutes before entering the massachusetts turnpike my vehicle went into total electrical failure and my steering locked. luckily i was only traveling at 25mph and was able to pull my vehicle over. i had it towed to our local bmw dealer which found that the cassette on the panoramic sunroof to be defective....that caused a great deal of water to get into the vehicle and go under the spare tire in the rear where all the electrical is. i put a complaint into bmw of north america because a. the electrical should not be put under the spare tire where water could get in and b. i was about to get on the turnpike where the speed limit is 65 mph, i am extremely lucky because if i was on the mass pike there could have been a terrible accident. it was 2498 to fix the issue, bmw was willing to pay half and relocate all the electrical to a safer more dryer place. i am writing this letter because i feel there should be a recall on this issue, bmw needs to relocate the electrical components to a safer area than underneath the spare tire. bmw of north america was extremely rude when i told them about this issue, it was basically nothing happened to you and your family, so we know its a problem, so we will pay for half of it. i hope something can be done about this issue to safeguard other bmw drivers who have similar vehicles. *tr | |||
| 05/30/2012 | 53586 | ||
| On tuesday may 29th we had a rain storm, the next day i got into my vehicle with my husband and two children to go to a soccer game. five minutes before entering the massachusetts turnpike my vehicle went into total electrical failure and my steering locked. luckily i was only traveling at 25mph and was able to pull my vehicle over. i had it towed to our local bmw dealer which found that the cassette on the panoramic sunroof to be defective....that caused a great deal of water to get into the vehicle and go under the spare tire in the rear where all the electrical is. i put a complaint into bmw of north america because a. the electrical should not be put under the spare tire where water could get in and b. i was about to get on the turnpike where the speed limit is 65 mph, i am extremely lucky because if i was on the mass pike there could have been a terrible accident. it was 2498 to fix the issue, bmw was willing to pay half and relocate all the electrical to a safer more dryer place. i am writing this letter because i feel there should be a recall on this issue, bmw needs to relocate the electrical components to a safer area than underneath the spare tire. bmw of north america was extremely rude when i told them about this issue, it was basically nothing happened to you and your family, so we know its a problem, so we will pay for half of it. i hope something can be done about this issue to safeguard other bmw drivers who have similar vehicles. | |||