Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 02/25/2012 | 80000 | ||
| On february 25, 2011 my brake light came on. i felt a difference in the performance when that happened and decided to take it to the bmw dealer the following business day to address that and some other problems i was having. one of the problems that the service tech found was the vaccum pump in the brake system. said that the vaccum pump was leaking oil. normally i research recalls on my vehicle, but because i have only had it a short period of time, i didn't do it until today. while searching bmwusa site for recalls, i discovered that on march, 2011 bmw issued a letter to owners referencing recall campaign number 10v-446: brake vaccum pump. it stated that certain 2002-2010 5, 6, 7 & apline b7 models were apart of this recall. because it seemed like my car was having this same problem and it was a 2002 7 series, i decided to contact bmwusa. they told me that there is no actual recall out there and that they would look into the matter further and give me a call back. i find it really outrageous that my vehicle is experiencing this problem that bmw itself was aware of back in march, 2011 and is being told that this is not an actual recall according to bmwusa. especially when bmw stated in their memo that this could possibly result in a crash. i value my life and everyone around it and i feel that if i call your company with such an issue that you have acknowledged yourself, this should be a recall! they mentioned something to the fact that there has been no complaints of this issue. if you are aware of the problem, why do you need complaints? are you waiting for something to happen, instead of preventing something from happening? i would surely appreciate nhtsa looking into this matter, as i am sure many other people have been effected by this same problem & not even know that a possible recall was out there. | |||