Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||
| EA12002 | BMW of North America, LLC | 04/10/2012 | 01/24/2013 | Vehicle Rollaway | 12V502000 | |
| In a letter dated october 16, 2012, bmw of north america, llc (bmw) submitted a defect information report (dir), nhtsa recall no. 12v-502 to nhtsa identifying a safety defect involving the possibility of unattended vehicle rollaway in my 2005 through 2008 bmw 7-series (approximately 45,000) vehicles equipped with the comfort access option.the comfort access option allows the driver to start and stop the engine (by pressing the engine start / stop button) without inserting the key fob into the vehicles key slot in the instrument panel.subject vehicles not equipped with the comfort access option require the key fob be inserted the key slot to start the engine.upon removal of the key from the key slot the vehicle will automatically shift to park if the driver has not done so using the gearshift lever.sunject vehicles equipped with the comfort access option are designed such that when the vehicle is stopped with the service brakes applied and the transmission in drive or reverse, the driver can push the engine start/stop button one time, stopping the engine and automatically shifting the transmission to park.in its dir, bmw identified a condition such that if the driver depressed the start-stop button multiple times in rapid succession, the transmission could shift to neutral instead of park.with the transmission in neutral, depending on the slope of the road, the vehicle could rollaway if unattended.in review of data submitted to the office of defects investigation (odi) and of reports submitted to bmw, odi identified 20 reports alleging vehicle rollaway involving vehicles equipped with comfort access.the vehicles identified in these reports are all subject to recall 12v-502.ten of these reports were identified as likely related to the defect described in recall 12v-502.two of the reports are likely related to other mechanical failures.the remaining 8 allegations of vehicle rollaway could not be associated with a specific cause.there are 32 reports alleging vehicle rollaway in the subject vehicles not equipped with the comfort access option.a vehicle based safety defect trend was not identified in these reports.subject vehicles not equipped the comfort access option will automatically shift to park once the key fob is removed from the key slot.in this regard these vehicles behave similarly to those with traditional mechanical keys where the key cannot be removed from the ignition unless the vehicle is shifted to park.the difference between these vehicles and the subject vehicles with the comfort access option is that in the comfort access equipped vehicles, the engine can be started and stopped without the key fob in the key slot.odi reports 10429922 and 10419177 noted in the ea opening resume were determined to be vehicles not equipped with the comfort access option and odi did not identify a vehicle based safety defect associated with these incidents.this investigation is closed.the odi report cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10185770 | ||||||
| PE11025 | BMW OF NORTH AMERICA, LLC | 08/05/2011 | 04/23/2012 | Vehicle Rollaway | ||
| In response to the office of defects investigation's (odi) information request (ir) for pe11-025, bmw provided odi with 1 complaint and 46 field reports relating to either incidents of unattended vehicle rollaway or vehicle movement after the driver expected the vehicle gearshift to automatically shift to park. odi's analysis of the data provided by bmw identified 14 crashes and 5 alleged injuries. odi has also identified 3 additional reports in its database alleging vehicle rollaway incidents of which 2 resulted in crashes.the subject vehicles are all equipped with push-buttons (start/stop button) to control starting/stopping the engine and shift-by-wire gearshift systems controlled by a column mounted selector lever behind the steering wheel. the start/stop button also controls switching the ignition and the radio ready state on and off. shift-by-wire systems replace the traditional mechanical connection (e.g., cable or linkage) between the gearshift and automatic transmission with an electronic connection controlled by a computer module. when parking the vehicle, the driver has the capability to manually shift the vehicle to park by pressing the park button on the end of the electronic gearshift lever. however, the instructions for engine shutoff provided in the owner's manual state that pressing the start/stop button serves the dual function of switching off the engine and automatically shifting the transmission to park.in response to odi's information request for pe11-025, bmw described several circumstances where the subject vehicles may shift to neutral when the driver may expect it to automatically shift to park. first, for comfort access system (cas) vehicles, if the transmission is in neutral when the key fob is in the ignition slot and the start/stop button is pressed to shut-off the engine, the transmission will remain in neutral. this is referred to as the carwash mode and is a normal operating feature of the vehicles that is described in the owner's manual. bmw also described two circumstances that are not normal operating features and are not described in the owners' manual: (1) with the transmission in drive or reverse and the engine running, if the start/stop button is pushed 2 or 3 times within a 0.3 second to 0.5 second interval, the engine will stop and the transmission will shift to neutral; and 2) if the park button on the gearshift lever is pressed at the same time that the gearshift lever is actuated (i.e., toggled up or down) to select drive, reverse or neutral; the transmission will shift to neutral or remain in neutral.beginning in model year (my) 2005, bmw introduced cas as an optional feature package for the subject vehicles.the key for cas equipped vehicles is an electronic code that is sent to the engine control module by a remote transmitter (key fob). an optional docking port (key slot) is provided for driver convenience or to put the vehicle into car wash mode, which allows for engine shutoff in neutral. bmw sold approximately 45,000 subject vehicles with cas and approximately 94 percent of the cas equipped vehicles were produced from my 2006 through 2008. non-cas subject vehicles were produced from my 2002 through 2008 and require the remote control to be in the ignition slot located next to the start/stop button to start the engine.the 50 incidents identified by odi's analysis of complaints and field reports include 18 involving cas vehicles (39.6 incidents per 100,000 vehicles) and 32 involving non-cas vehicles (42.0 incidents per 100,000 vehicles). because the incidents are considered random events, the failure rates were also adjusted for vehicle exposure, resulting in rates of 7.9 and 5.5 incidents per 100,000 vehicle-years for the cas and non-cas vehicles, respectively.this investigation is being upgraded to an engineering analysis (ea12-002) to further assess the potential safety consequences of the alleged defect in the subject vehicles. | ||||||
| EA12002 | BMW OF NORTH AMERICA, LLC | 04/10/2012 | Vehicle Rollaway | |||
| In response to the office of defects investigation's (odi) information request (ir) for pe11-025, bmw provided odi with 1 complaint and 46 field reports relating to either incidents of unattended vehicle rollaway or vehicle movement after the driver expected the vehicle gearshift to automatically shift to park.odi's analysis of the data provided by bmw identified 14 crashes and 5 alleged injuries.odi has also identified 3 additional reports in its database alleging vehicle rollaway incidents of which 2 resulted in crashes. the subject vehicles are all equipped with push-buttons (start/stop button) to control starting/stopping the engine and shift-by-wire gearshift systems controlled by a column mounted selector lever behind the steering wheel.the start/stop button also controls switching the ignition and the radio ready state on and off.shift-by-wire systems replace the traditional mechanical connection(e.g., cable or linkage) between the gearshift and automatic transmission with an electronic connection controlled by a computer module.when parking the vehicle, the driver has the capability to manually shift the vehicle to park by pressing the park button on the end of the electronic gearshift lever.however, the instructions for engine shutoff provided in the owner's manual state that pressing the start/stop button serves the dual function of switching off the engine and automatically shifting the transmission to park.in response to odi's information request for pe11-025, bmw described several circumstances where the subject vehicles may shift to neutral when the driver may expect it to automatically shift to park.first, for comfort access system (cas) vehicles, if the transmission is in neutral when the key fob is in the ignition slot and the start/stop button is pressed to shut-off the engine, the transmission will remain in neutral.this is referred to as the carwash mode and is a normal operating feature of the vehicles that is described in the owner | ||||||
| PE11025 | BMW OF NORTH AMERICA, LLC | 08/05/2011 | Vehicle Rollaway Allegations | |||
| The office of defects investigation has received a complaint from a consumer alleging a rollaway incident with a model year (my) 2006 bmw 7-series vehicle after parking and exiting the vehicle.the complaint vehicle was equipped with bmw's comfort access electronic access and ignition system and an electronic transmission shifter with the gear selector mounted on the steering column.the shifter is designed to automatically shift the vehicle to park under a variety of conditions, including after the driver has pressed the ignition button to turn the engine off. early warning reporting data submitted to odi by bmw include field reports describing additional rollaway incidents in similarly equipped my 2002 through 2008 bmw 7-series vehicles.thus far, no cause has been identified for any of the rollaway incidents. a preliminary evaluation has been opened to assess the scope, frequency and causes of rollaway incidents in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 03/12/2012 | 143000 | 1 | |
| Terrible transmission in this car!!!while driving, this car jumps into gear. feels like someone hit me from behind whenever i stop. it also started leaking transmission fluid. after researching this car, i have found out the 745li models are known for transmission problems,and leaks. this car should have a recall on it,because apparently bmw knows this,and has done nothing about it. they should make consumers aware they have ongoing problems with the transmissions. i went to drop car off for repair,and there were 4 other 745li's needing same repair. bmw should be made to recall these cars,and pay to have them repaired,or reimburse us if we already had this fixed. *tr | |||
| 03/12/2012 | 143000 | ||
| Terrible transmission in this car!!!while driving, this car jumps into gear.feels like someone hit me from behind whenever i stop. it also started leaking transmision fluid. after researching this car, i have found out the 745li models are known for transmission problems,and leaks. this car should have a recall on it,because apparently bmw knows this,and has done nothing about it. they should make consumers aware they have ongoing problems with the transmissions. i went to drop car off for repair,and there were 4 other 745li's needing same repair. bmw should be made to recall these cars,and pay to have them repaired,or reimburse us if we already had this fixed. | |||
| 01/31/2008 | |||
| I purchased a 2003 745li november 2007 when coming to a stop there is a clunking noise with harsh downshift. took car dealership on several occasions with concern and after several failed attempts to remedy the issue was finally made aware that there was service bulletin concerning transmission issue. dealer stated that it was possibly from transmission and advised me to come back for repairs. in november 2008 was the first time that i had to get the transmission replaced because of the clunking with harsh downshift. this issue returned and progressed and the transmission was replaced for the second time due to same issue 08-2009. after second transmission installed issue still existed and was advised that there was a software issue with transmission and that there was not any other updates at this time and the information would be forwarded for bmw for analysis. the universal /guibo has been replaced 3-4 times since i've had the car because of clunking noise harsh downshifting. as time went on around may 2011 there was an incident where as i was driving, approaching and coming to a stop at a stop sign, in addition to the harsh clunking the car jerked and accelerated forward almost into ongoing traffic. took it back to the dealership, they mentioned the service bulletin again concerning the issue stated that the transmission might need to be replaced. they first replaced the universal/guibo, which i had to pay out of pocket and the issue still exists. the incident that happened in may 2011 happened again for the second time in nov. 2011. i believe that there are some major issues with transmission and electrical system. since then i've been having, brake/drive malfunction among other issues. i consider this to be safety concern. this issue should be thoroughly investigated. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 02/21/2006 | 49000 | 1 | |
| I own a 2003 745li, bought it certified used in 2006. i have so far had air conditioning problems, oil leaks, transmission failures and leaks, power window failure and so many electrical problems that they are too numerous to list. my car is literally in the shop once a month. as of july 2009 the vehicle has 63,000 miles and trust me, it has been maintained perfectly. it even passed a 160 point inspection for the ez care auto extended warranty and proceeded to break down 3 weeks later, how is that even possible? i paid close to 70k for a used vehicle. i could have bought two brand new top of the line japanese cars. *tr | |||
| 09/01/2003 | 6000 | 1 | 11/30/2002 |
| The consumer stated while traveling 10-15 mph the transmission indicator started flashing and the vehicle was unable to change gears. *ak *ts *nlm | |||