Consumer Complaints


Fail datemilesoccurencesPurchase date
UNKNOWN OR OTHER
11/21/201154000
 Bmw recalled x5 from 2008-2011 for water pump failure. my x5 is 2007 and it is identical model as 2008-2011 bmw x5. same design and same water pump part. however bmw manufacturer said it will not be covered by recall because it is not 2008-2011 model. this does not make sense that they do not recall 2007 x5 even if it is identical car to 2008-2011 bmw x5.
09/01/201038000
 Passenger side floorboard gets wet. has occurred twice in six months of ownership of vehicle. updated 03/10/11 *bf
11/20/201035140
 In mar 2007, i purchased a new bmw 2007 x5. since then we have had two major issues. 1) emergency parking failed in dec 2007 (less than a year after purchase) and 2) my family including my enfant was looked inside our vehicle for about 10 minutes. my wife and kids were in the vehicle while i went inside the store. after i got back to the vehicle, my wife told me she saw service lights. i try to start the vehicle and the vehicle wouldn
06/11/2010
 In may 2007, i purchased a new bmw 2007 x5 4.8 vehicle. since then, i have experienced high battery drainage warnings at least 12 times. the dealership says the computer doesn't show a history of this messge and it does not find a problem with the battery. the car engine also fails to start after repeated attemts- the lights, radio and air turn on, but the engine does not. after several hours, the engine starts. this has occurred at least 12 times since 11/2007 as well- but independently of the high battery drainage warning. the dealership fails to find a problem with the engine starting when i take the car in. in addition, the engine (automatic transmission) stays locked in one gear and the engine revs up while driving, failing to automatically shift to the next gear unless the driver releases the gas pedal or pushes the gas peddle to throw it into the next gear. it would also lurch on inclines, but stopped experiencing this problem (perhaps coincidentally) when i removed my cellphone from the car's bluetooth/hands-free system. the dealership again said that it could not detect any problems. bmw usa is no help either, since they rely on the dealerships to report issues to them. if the local dealers aren't reporting the issues that owners experience simply because they can't find an answer, then nothing can be done to ensure the safety of the owners and their passengers driving their vehicles. i believe a problem exists with the electronic system and perhaps something else. i have seen complaints by other 2007 x5 owners for the same issues on websites such as edmunds.com and owners locally where i live. please assist us, because it's become clear that we have exhausted our recourse with the bmw dealerships. below is the date of the most recent incident.