Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 07/05/2011 | 36773 | ||
| My daughter was put in the backseat in a hot (100f) car and strapped in. my wife placed her purse (keys in it) on the middle console. the door was shut and locked on its own, locking my child in the car. we called bmw assist to remotely unlock the car. this did not work. police and fire was called and showed up on seen. a neigbor fireman came and broke the window. the car still would not unlock and my wife crawled through the broken window cutting her leg to get my now hot, red and lethargic child out of the car. afterward, the car still would not unlock for 2 hours. | |||
| 06/18/2010 | 18500 | ||
| My wife had a harrowing experience with the 09 bmw-x5 locking itself with the key in the car. remote key was inside the car in her purse on the passenger seat- untouched by anyone. car was parked with engine off. car locked itself after our two kids were secured in the backseats and their doors shut with my wife outside! it was over 90 degrees outside and she did not have much time to call for help. my 5 year old's attempts to open the door resulted in alarm going off and everything shut down. finally, by luck, she was able to guide the 5 year old to get to the front seat and locate the key from the purse and unlock the car. if it was only the 2 year old inside, she had no option but to break the window! this is a really scary situation for a luxury car and a brand new one. it had never happened to us. surely we do not want to experience this again and wish it on no one else! we suspect that it had to be something to do with the electronics. it has not occurred again in the last 3 days. the remote key in these cars are designed in such a way that the car should not be able to lock itself with the key inside the car and the driver out! | |||