Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING | ||||||||||||||||
| 09E005000 | DORMAN PRODUCTS, INC. | E (Equipment) | 979 | 02/23/2009 | MFR | GENERAL MOTORS CORP. | 02/17/2009 | 02/17/2009 | ||||||||
| Defect Summary | Dorman is recalling 979 steering knuckles, dorman p/nos. 697-902 and 697-903, sold under dorman's oe solutionstm brand name, and napa p/nos. 7-8502 and 7-8503 which were sold for replacement use on the various vehicles listed above. a potential material or design defect could result in the steering knuckle breaking in the hub area. | |||||||||||||||
| Consequence Summary | A broken steering knuckle could result in loss of steering control and a possible crash without warning. | |||||||||||||||
| Corrective Summary | Dorman will notify owners and replace the defective steering knuckles free of charge and reimburse the repair facility or owner for labor. the recall began on february 23, 2009. owners may contact dorman's toll-free hotline at 1-800-523-2492. | |||||||||||||||
| Notes | This recall only pertains to aftermarket dorman steering knuckles and has no relation to any original equipment installed on vehicles manufactured by general motors corporation.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 060232009 | 08/01/2007 | 060232009A | 10022924 | Overview of steering system noises. *nj | 10/05/2007 |
| 060232011 | 10/01/2006 | 10020817 | Revised power steering tightening specifications. *kb | 01/23/2007 | |
| 010232001F | 02/01/2006 | 10019516 | Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt | 03/21/2006 | |
| 3936 | 3936A | 10019443 | Unwanted stabilitrak and/or c0710 after steering wheel position sensor replacement. *tt updated 03-01-07. *kb | 03/15/2006 | |
| 050232007 | 11/01/2005 | 10018690 | Power steering moan or groan noise while driving. *jb | 01/10/2006 | |
| 01-02-32-001 | 04/01/2008 | 010232001O | 618086 | Concerns with clunk noise from front of vehicle turning maneuver / steering wheel rotation.*jb (lubricate or replace intermediate shaft as appropriate). updated 10/05/07. *nj updated 4/1/08. *nj updated 7/1/2008 *pe | 04/03/2001 |
| STEERING - COLUMN | |||||
| 4105 | 10020049 | Steering column damage when suspending cradle from intermediate shaft. *tt | 07/14/2006 | ||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 050232004 | 06/01/2005 | 10017514 | Revised power steering pump mounting bolt torque specification. *tt | 11/09/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/17/2012 | 44451 | 1 | |
| My local buick dealer replaced the steering rack on my 2005 buick lacrosse cxl on wednesday, october 17, 2012. the symptoms included a loud whine when accelerating after a left turn. a seal in the steering rack leaked, and the power steering fluid leaked into the boot, but not on to the ground. gm refuses to pay for this problem, and i feel that it is a potential safety issue. i believe that this steering rack may be common to buick regal, pontiac grand prix, and chevrolet impala. i am the original owner of this car. *tr | |||
| 10/17/2012 | 44451 | ||
| My local buick dealer replaced the steering rack on my 2005 buick lacrosse cxl on wednesday, october 17, 2012. the symptoms included a loud whine when accelerating after a left turn. a seal in the steering rack leaked, and the power steering fluid leaked into the boot, but not on to the ground. gm refuses to pay for this problem, and i feel that it is a potential safety issue. i believe that this steering rack may be common to buick regal, pontiac grand prix, and chevorolet impala. i am the original owner of this car. | |||
| 09/03/2012 | 41000 | ||
| My complaint is a duplicate of all the other steering complains. it has a crunching-grinding sound and it is getting worse. it started at about 41,000 miles. i see that it started much earlier with many other lacrosse's. what is wrong with you gm??? why is there not a recall on this. i just purchased this vehicle from a reputable dealer and of course it started just three months after. i even purchased the extended warranty which of course does not cover this. i cannot afford to fix this. i have never owned a gm before and thought that this could be my lucky car. wrong. | |||
| 02/16/2011 | |||
| Date of repair 02/16/2011 mileages: 039610 replaced left and right outer tie rods, discovered worn when they balanced both sides. there was always a clucking noise in the steering when i took it in for repair. after the repair it still retain the clucking noise and so decided to go on line and much to my surprise there were many complaints about this clucking noise in the steering column. what i want to know is there something being done about this defective and is it life threading. will the government force a recall to fix the problem. thank you | |||
| 05/09/2011 | 94496 | ||
| On or about may 8, 2011 at approximately 3 pm my son and his friend were driving in the buick. my son tried to turn the car at an intersection and the power steering was gone. between the two of them they were able to get the car turned. they drove the car to my house a few blocks away. i went out and saw a large puddle of fluid underneath the car. i discovered that it was power steering fluid. i did have this car towed to my mechanic. my mechanic informed me that the house fitting on the power steering failed. he stated this is a re-engineered gm part only available via gm. he stated that the re-engineered design did not allow for a replacement of the hose since the pump would also need to be replaced according to gm. he quoted me $650 parts and labor. i did call gm on or about may 10 2011 and spoke with brionna. she asked me to have the car taken to a gm dealer at my expense and i would have to pay a diagnostic fee. i did pay to have this car towed a 2nd time to community motors. she stated they would communicate to see if there was any assistance they could offer. i spoke with dennis from community on may 11 2011 and i was told there was a p/s steering failure and the hose and pump would need replaced. around $900. was what i was quoted. i again spoke with brionna on may 11 and she told me that she would have a district rep in contact with me once he completed his investigation. i spoke with larry on may 11 who asked some questions and told me that he would be in contact with me. the entire time the car sat at the gm dealer i received 2 calls a day asking me to authorize the repair. i stated that gm was investigating this issue and they should be in contact with them. dennis said no one from gm has told us they will fix the car. as such on 5/12/2011 i did go pick this car up. please note i was able to drive this car away. the failure is not a completed failure. | |||
| 02/24/2011 | 35143 | ||
| My vehicle was experiencing clunking whenever i turned the steering wheel while driving with less than 35,000 miles on it. it had become progressively worse over the past few months. the steering also felt a bit loose. i contacted gm for vehicle recalls and there was one on the steering column but not for my vehicle or the intermediate shaft which as it turns out was the defective part and the shaft was loose internally. gm insisted i go to a gm dealer for service to see if i might be eligible for replacement assistance. i told them i had a certified mechanic who was closer and less expensive. i offered to send them the defective part and they were not interested. gm stated when i filed my complaint with them that they will not review any vehicle issues unless serviced by a gm dealer. they also offered no opinion when i told them gm has multiple service bulletins on the clunking issue and this defective part. i know of at least 15 similar complaints filed with the nhtsa. apparently, gm won't take ownership of defective parts unless someone loses steering, dies and they are sued. so much for customer service. i am curious how many other intermediate shafts have been replaced by gm or other mechanics - maybe hundreds or thousands. i also had to replace two front defective outer tie rod ends at 30,000 miles and this is with gentle driving. looks like another defective part and dangerous too if not caught in time. | |||
| 11/11/2010 | 26000 | ||
| I have had to replace the power steering pump, and steering intermediate shaft, both tie rod ends. this is all steering related issues on a buick lacrosse 2005 that had only 26,333 miles. i feel that this auto should not have had these problems at this mileage. i sent a copy of complaint to gm they will do nothing about any of these problems until there would be a recall. this is a safety issue. | |||
| 01/08/2010 | 35500 | ||
| Tl- the contact owns a 2005 buick lacrosse. while driving approximately 15 mph there was clunking noise coming from the steering wheel. the steering wheel would also jerk and it was felt in the brake. the vehicle was taken into the dealer where the technicians stated they were unable to duplicate the failure. the vehicle was taken to different dealer for a second opinion where the technician stated the steering column would have to be replaced. the vehicle was not repaired the approximate failure mileage was 35,500. ds | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. the steering column has been replaced twice in the previous visits. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. all they seem to do is lube the steering column and expect you back later. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. the steering column has been replaced twice in the previous visits. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. all they seem to do is lube the steering column and expect you back later. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. the steering column has been replaced twice in the previous visits. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. all they seem to do is lube the steering column and expect you back later. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. the steering column has been replaced twice in the previous visits. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. all they seem to do is lube the steering column and expect you back later. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. the steering column has been replaced twice in the previous visits. | |||
| 11/15/2010 | 25000 | ||
| My 2005 lacrosse has 25000 miles and i am about to take it in for the third time for the steering column grinding problem. gm better figure something out because fords are looking better than ever. all they seem to do is lube the steering column and expect you back later. | |||
| 08/15/2010 | 53000 | ||
| I have 53000 miles on this car and it's been cluncking every time i turn the steering wheel left or right. i'm told this is a problem with the intermediate shaft. i'll be getting it repaired as soon as possible. shame on gm. that said, i'll guess im going with toyota or honda!! | |||
| 09/25/2009 | 34020 | ||
| I have a noisy steering column, took it to the dealer this is what i was told: lube lower steering shaft rubber seal, slight improvement. will have to disassemble steering column to eliminate all noises. there was no improvement and the noise seems to be getting worse. of course that dealer is out of business due to gm elimination of dealerships. not sure what my next recourse should be, i just hope it is safe to drive. have about 40,000 miles on a 2005 buick lacrosse cxs | |||
| 04/15/2010 | 30000 | ||
| Clunking noise while steering... brought it to my dealer...knew right away the trouble....said that steering was a problem with my model...involves intermediate steering column part....required lubrication and replacement of part and labor....car only had 30,000 miles | |||
| 09/15/2009 | 15000 | ||
| Clunking in steering column | |||
| 03/15/2010 | 72000 | ||
| Power steering pump is going out on a gm 2005 buick lacrosse after only 70000 miles. gm currently has a recall out on several models for power steering problems. seems to me that there is a strong possibility that the issue with my car is related. | |||
| 07/17/2008 | 20000 | ||
| Tl* the contact owns a 2005 buick lacrosse. upon starting the vehicle, he could hear a humming sound coming from the vehicle but could not determine the exact location. the steering wheel would not engage and after the engine began to idle for a few moments, the humming sound disappeared and the steering returned to its original state. the contact believed that the defect existed in the power steering module and the rack and pinion. the vehicle was not taken to the dealer for diagnostic testing. the failure mileage was 20,000 and the current mileage was 30,000. | |||
| 10/30/2009 | 32939 | 1 | |
| Buick made noise when turning a corner with around 30,000 miles on car. the steering intermediate shaft had to be replaced which cured the problem. it could have been lubricated instead, but this would have only been a temporary solution. there is a bulletin on this defect, but we feel that gm should have recalled this model, rather than lubricating the shafts until the warranty had expired. this noise had been noticed long before this; however it didn't always occur every corner so had to wait until it was ongoing to locate the problem. *tr | |||
| 07/30/2009 | 18000 | 1 | |
| Have had steering issues twice, both related to grease used in bottom of steering column. have been told that grease leaks and/or liquefies over time causing rack to groan due to lack of lubrication, eventually leading to failure of rack if not promptly serviced. have been advised this will be an on-going issue year after year. *tr | |||
| 06/01/2008 | 1 | ||
| 2005 buick lacrosse was bought used with slightly over 44,000 miles back in may of 2008 and was taken to the dealership for acceleration and transmission shifting issues several times since purchase. car would not accelerate, losing power while going up hills, bogging down while slightly accelerating to pass, and the transmission would shimmy between 1st and 2nd gears, and clunk when coming to a stop. naturally, the dealership played the guessing game replacing the catalytic converter, the torque converter and sensor, and even re-programmed the computer, and could no longer duplicate any problems once they had run out of their options two months ago the car developed a clicking noise while turning the steering wheel either direction, the dealer was able to determine within an hour that it was the intermediate steering shaft and proposed lubrication to resolve the issue for a cost of over $300. sounds like they were already aware of this popular issue. *tr | |||
| 07/15/2009 | 23000 | 1 | |
| Clunking noise in the steering of 2005 buick lacrosse with 25,000 miles. noticed it about 500 miles earlier and is getting worse day by day. *tr | |||
| 10/15/2007 | 30000 | 1 | |
| I've been experiencing a crunching sound in my steering when turning the wheel left or right. i've told i have a problem with the intermediate steering shaft. i've also been told by other gm owners with other type vehicles that they did or are now having the same problem. why has gm not addressed this problem when they perfectly know they have a part failure why should we the consumer have to pay for this defective part? it's time someone addresses this ongoing problem. *tr | |||
| 04/02/2009 | 47120 | 1 | |
| Power steering went out completely, no warning just out. had a very hard time steering car. lucky know one was hurt. *tr | |||
| 12/01/2008 | 24000 | 1 | |
| 2005 buick lacrosse had only 24,000 miles and experienced difficulty turning the steering wheel. made a grinding sound. dealer replaced intermediate steering shaft. within 4 months, steering difficulty returned with rumbling and whining noise. *tr | |||
| 01/05/2009 | 27000 | 1 | |
| I own a 2005 buick lacrosse with 27,000 miles. another owner with same car warned me to watch out for steering problems. i paid little attention and within one month my car's steering was making a grinding noise when turning in either direction. i took my car to a local repair shop and they quickly diagnosed the problem as a defect in the intermediate shaft in the steering column. they stated there was a tsa bulletin on this issue with the buick lacrosse. about two weeks later while casually discussing this with a neighbor she described the same problem in her buick lacrosse repaired by local buick dealer. from my perspective, hearing of this problem from three sources in one month i believe the problem is pervasive and has yet to result in a tragedy because the owners took preventive measures. i could find nothing about this intermediate shaft defect in buicks 2005 or newer in my research, no accident reports nor recalls. there is however a danger here that is not being disclosed and is quite expensive to repair. *tr | |||
| 01/10/2007 | 41000 | 2 | |
| Tl*the contact owns a 2005 buick lacrosse. the contact stated that there was a tsb regarding a clunking noise (service bulletin number 4105, nhtsa campaign id number 10020049 (steering:column)). the failure occurs whenever the steering wheel is turned. the tsb stated that the failure can be resolved by greasing the wheel and was due to insufficient lubrication of the intermediate steering shaft. the failure began at 41,000 miles in 2007 while driving 15 mph. he took the vehicle to the dealer and they repaired the vehicle according to the tsb; however, the mechanic stated that the failure would occur again. currently, at 66,000 miles, the failure is recurring. the manufacturer stated that the vehicle was corrected the first time and they would not repair it again since it was out of warranty. the contact believes a recall should be issued since it is a manufacturer defect. the failure mileage was 41,000 and current mileage was 67,000. updated 01/08/09 *bf the consumer stated the steering intermediate shaft has inadequate lubrication, which cause a clunking noise. the consumer stated the noise has returned. updated 01/09/09. *jb | |||
| 10/22/2008 | 14000 | 1 | |
| I have a 2005 buick lacrosse cxl with only 20,000 miles on it. i've had to have the steering column relubricated twice in 2 yrs. it rattles, or starts to rattle after only 6,000 miles from the last service. this is obviously a factory defect, and i would like a permanent fix to this problem. no wonder honda outsells buick in america. for shame!! *tr | |||
| 03/05/2007 | 14000 | 5 | 09/06/2005 |
| Tl*the contact owns a 2005 buick lacrosse. the instrument panel and the driver information center are difficult to read during the day or early mornings because the sensors are dim. the dealer replaced the light cluster switches and stated that the instrument panel and information center were designed with dim lighting; therefore, replacements would not correct the failure. the current mileage was 15,500 and failure mileage was 14,000. updated 02-25-08 *bf the intermediate shaft was replaced due to a noise being heard in the steering while driving. the starter motor was replaced. updated *jb | |||
| STEERING - COLUMN | |||
| 11/25/2006 | 5000 | 8 | 06/11/2005 |
| Tl*the contact owns a 2005 buick lacrosse. while driving between 20-30 mph, the vehicle hesitated when the accelerator pedal was depressed. the speed would increase after driving 3-4 miles. when the vehicle was started after being parked for hours, it idled roughly and the traction control and engine power reduced warning indicator lights illuminated. the dealer reprogrammed the pcm, but the failure continued. the vehicle was taken to another dealer and they were unable to determine the cause of the failure. the failure mileage was 5,000 and current mileage was 15,800. updated 3/19/08 *cn the consumer stated the vehicle runs rough and would not go over 40mph. the dealer performed brake pedal recall. the consumer stated there was a clunking noise in the steering column. updated 03/19/08 *tr | |||
| 03/09/2005 | 2000 | 6 | 11/23/2004 |
| Tl*the contact owns a 2005 buick lacrosse. while driving approximately 50 mph, the vehicle began wobbling excessively and the steering column was difficult to operate. the dealer rotated the tires and adjusted the alignment. three weeks after the repairs were made, the failures recurred. he took the vehicle back to the dealer, but they were unable to determine the cause of the failures. the powertrain was unknown. the failure mileage was 2,000 and current mileage was 47,470. updated 01/24/08 *bf updated 01/24/08 *tr | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 09/01/2007 | 19446 | 1 | 02/25/2005 |
| 2005 buick lacrosse with defective brakes under recall. customer stated that her vehicle had defective brakes and the pedal was pressed the brakes would not be applied. she was told two weeks before repairs could be made. *kb the consumer also stated the lights on the driver's information center were dim most of the time and sometimes disappeared altogether. the dealer informed the consumer it was a normal occurrence for interior illumination to dim/brighten due to voltage demand and/or ambient light conditions. the consumer believed there was a short circuit in the electrical system, a problem with a computer chip or the battery voltage. the power steering pressure hose leaked due to poor manufacturing. *jb | |||