Consumer Complaints


Fail datemilesoccurencesPurchase date
VEHICLE SPEED CONTROL
02/25/200952000
 Tl*the contact owns a 2005 buick lacrosse. while driving between 55-60 mph on normal road conditions, a low power response occurred when the accelerator pedal was depressed. in addition, the brakes were not performing properly and the stopping distance increased. there were no warning indicators illuminated on the instrument panel. the failure occurred each time the vehicle is in use. the vehicle was taken to the authorized dealer for diagnostic testing and the front brake pads were replaced. on a separate occasion, the vehicle was taken to an independent mechanic for identical failures and the tie rod and wheel hub were replaced, and the brake drums were resurfaced. however, the failures still persist. the failure mileage was 52,000. the vin and current mileage were unknown.
03/08/20077000103/08/2005
 Tl* - the contact owns a 2005 buick lacrosse cxl. the contact stated that they were entering a hospital parking garage, put a ticket into machine to open the gate and the vehicle lurched backwards, and hit the car behind them. then , the vehicle lurched forward and hit the gate that went up and down in a parking garage. the contact stated that the door and fender had to be replaced. the security guard on the scene made a report. the contact stated that she would attempt to get a copy. the current and failure mileage were 7,000.*ak
11/03/20041
 While driving approximately 35 mph the entire dashboard, speedometer/fuel gauge, and odometer failed to illuminate. consumer was unable to see how fast he was driving. vehicle was taken to the dealer for inspection. however, mechanic could not duplicate the problem. *ak
VEHICLE SPEED CONTROL - ACCELERATOR PEDAL
11/25/20065000806/11/2005
 Tl*the contact owns a 2005 buick lacrosse. while driving between 20-30 mph, the vehicle hesitated when the accelerator pedal was depressed. the speed would increase after driving 3-4 miles. when the vehicle was started after being parked for hours, it idled roughly and the traction control and engine power reduced warning indicator lights illuminated. the dealer reprogrammed the pcm, but the failure continued. the vehicle was taken to another dealer and they were unable to determine the cause of the failure. the failure mileage was 5,000 and current mileage was 15,800. updated 3/19/08 *cn the consumer stated the vehicle runs rough and would not go over 40mph. the dealer performed brake pedal recall. the consumer stated there was a clunking noise in the steering column. updated 03/19/08 *tr
07/08/2006501010/31/2005
 At times, car will not accelerate. when attempting to increase speed, usually when accelerating into high speed, the car does nothing for a few seconds, then it begins to buck, still with no speed acceleration. it has lasted from a few seconds to 10 minutes. it only happens periodically, and no trouble lights appear on the dashboard. *jb
VEHICLE SPEED CONTROL - CRUISE CONTROL
01/04/20051000311/19/2004
 When engaging the cruise control at 55 - 60 mph, suddenly the cruise control disengaged without applying the brakes. *jb *nm
05/10/20052
 Dt: caller received a recall notice on the brakes clip, and he wants to complain that he cannot get the parts from anyone in new york to fix this problem. also cruise control doesn't work correctly. called buick in michigan, and they didn't know whether or not it was suppose to engage or disengage.*ak
01/04/20051000311/19/2004
 When engaging the cruise control at 55 - 60 mph, suddenly the cruise control disengaged without applying the brakes.*ak the cruise control shuts down after 60 seconds. *tc