Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/07/2013 | 10000 | ||
| Tl* the contact owns a 2011 buick lacrosse. the contact stated that while driving at various speeds over a bump, a loud knocking noise continuously emitted from the front passenger's side. the failure occurred whenever encountering uneven road surfaces or bumps. the vehicle was taken to an authorized dealer for diagnosis. the technician stated that the failure was contributed to the front end suspension and the vehicle performed as designed. the manufacturer was notified of the defect. the approximate failure mileage was 10,000. | |||
| 02/07/2013 | 10000 | ||
| Tl- the contact owns a 2011 buick lacrosse. the contact stated that while driving at various speeds over a bump, a loud knocking noise continuously emitted from the front passenger's side. the failure occurred whenever encountering uneven road surfaces or bumps. the vehicle was taken to an authorized dealer for diagnosis. the technician stated that the failure was contributed to the front end suspension and the vehicle performed as designed. the manufacturer was notified of the defect. the approximate failure mileage was 10,000. mah | |||
| 02/07/2013 | 10000 | ||
| Tl-the contact owns a 2011 buick lacrosse. while driving at various speeds over a bump, a loud knocking noise emitted from the front passenger's side continuously. the failure occurred whenever encountering uneven road surfaces or bumps. the vehicle was taken to an authorized dealer for diagnosis. the technician stated that the failure was contributed to the front end suspension and the vehicle performed as designed. the contact previously owned a 2012 buick lacrosse in which he experienced the identical suspension problem. the dealer agreed to traded in the vehicle for a 2011 model. the problem persisted in which there had been no resolutions. the manufacturer was notified of the defect. the approximate failure mileage was 10,000. js | |||
| 07/28/2011 | 1810 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was not taken to have the failure diagnosed or repaired. the failure and current mileages were 1,810. sm. | |||
| 06/01/2011 | 400 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was taken to an authorized dealer where the failure was not diagnosed, but the contact was allowed to trade the vehicle in. the failure mileage was 400. the vin was unavailable. sm. | |||
| 07/28/2011 | 1810 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was not taken to have the failure diagnosed or repaired. the failure and current mileages were 1,810. sm. | |||
| 06/01/2011 | 400 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was taken to an authorized dealer where the failure was not diagnosed, but the contact was allowed to trade the vehicle in. the failure mileage was 400. the vin was unavailable. sm. | |||
| 07/28/2011 | 1810 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was not taken to have the failure diagnosed or repaired. the failure and current mileages were 1,810. sm. | |||
| 06/01/2011 | 400 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was taken to an authorized dealer where the failure was not diagnosed, but the contact was allowed to trade the vehicle in. the failure mileage was 400. the vin was unavailable. sm. | |||
| 07/28/2011 | 1810 | ||
| Tl-the contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was not taken to have the failure diagnosed or repaired. the failure and current mileages were 1,810. sm. | |||
| 06/01/2011 | 400 | ||
| The contact owns a 2011 buick lacrosse. the contact stated that upon starting the vehicle, the service suspension light was illuminated on the instrument panel. the vehicle was taken to an authorized dealer where the failure was not diagnosed, but the contact was allowed to trade the vehicle in. the failure mileage was 400. the vin was unavailable. sm. | |||
| SUSPENSION - FRONT | |||
| 11/17/2010 | 200 | ||
| We bought a new 2011 buick lacrosse cxs 11-15-10, drove it 200 miles and the front suspension failed in costco parking lot at 10 mph and no impact. the rim popped open at the center seam creating a big oval opening that locked up on the brake caliper, stopping the wheel which snapped the tie rod end, letting the tire wedge into the inner fender then the a-arm bent and caused some damage to the engine cradle. my wife cracked her head on the side window it went down so fast. the general motors engineer came to investigate the incident, found no impact damage, but refused to discuss the structural failure of the left front suspension. the tire shows no impact bruises and the rim has no damage except for a small chunk on the inside of the rim where the steering ram popped the rim when it locked into the inter fender. my point: if this happened at highway speed it would have caused a major accident. the rim started this chain reaction, but at such a minor speed the suspension should not have failed. i was told that this is a new suspension for the 2011 cxs sport model. please look into this. i do not want to risk my families safety when i feel uncomfortable with the structural integrity of this new suspension and have ask for a refund. gm has denied my request, and now it goes to my attorney. please look into this for consumer safety. | |||
| SUSPENSION - REAR | |||
| 03/24/2011 | 3036 | ||
| I was driving our buick lacrosse with 3036 miles on it, at 58 mph, when the wheel began to jerk back & forth violently. i was skidding down the road unable to steer. i was able to get to the side of the road and eventually have the car towed in. the right rear tie rod bolt had broken. when this happened the suspension control arm was bent. both parts have been replaced.. we were told they had not seen this happen before and no explanation as to what would have made it happen. | |||