Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 09/03/2006 | 57578 | 5 | 04/16/2004 |
| At approx 20,000 miles my air conditioner unit went bad. i believe it was the condenser. at approx 23,000 miles my radio will stay on after we exited the car and would drain our battery. took it to the dealer and found no problems. they regrounded the electrical system. after a couple of hundred miles same issue returned and didn't bother taking it to the dealer. at approx 30,000 miles we were getting a check engine light but dealer didn't find anything. they thought it was air in the fuel tank. had same issues for a couple of times but didn't bother taking it to the dealer. at approx 45,000 -50,00 the computer unit went bad. the speedometer, odometer, temperature gauge and fuel gauge was going haywire. the dealer replaced the computer unit and at the same time they found the intake manifold gasket was bad. they went ahead and replaced it. at approx 50,00 - 52,000 the key cylinder went bad. i couldn't put in the ignition key and had to tow the truck to the dealer. i never had those problems with previous vehicles. now at approx 57,500 miles there is a noise in the engine compartment. there's no noise when the engine idles when the car is stopped. when the truck starts speeding up you hear a hum in the engine compartment. the faster you go the louder it gets. it also gets louder if you steer to the right. i have to take it to the dealer to find out what's wrong. the problem is that after you get the car fixed, there's always some other things going bad. once after another. i have to be at the dealer once a month. there is a website that you can reference to these similar incidents that correspond to what i have been experiencing. it is http://www.carsurvey.org/viewcomments_review_75095.html. *jb | |||
| 07/16/2005 | 49023 | 1 | 04/12/2002 |
| A/c condenser failure (leak from crack), failure disables the a/c unit, dealer indicates it is a $1000 repair. vehicle is 2002 buick rendezvous with just under 50k miles | |||
| 05/09/2005 | 36000 | 1 | 02/24/2005 |
| Bought 2002 buick rendezvous cxl from carmax with 29k miles. seemed to run ok for first couple months...at around 36k miles, the condenser went out at the same time as the odometer started to display error. unacceptable for condenser to fail with just 3 years of light use. also, had to replace instrument panel to get rid of error - took a week to ship the error panel to factory so they could read mileage and set on a new panel to ship back to the dealer. luckily i purchased extended warranty, but i still have a 75 deductable for every repair and rental vehicle is not covered. | |||
| 03/01/2004 | 38000 | 10 | 03/01/2004 |
| Purchased 3/1/04 and got a free oil change in mail because it was sold to me when it already needed an oil change. i had to keep adding oil. i called because salesperson said he had to be there when they fixed several things on it. 1st time, i sat 3 hrs to get it fixed. 2nd time after 2 messages to salesman w/o response, i called and took it to get fixed again. 3rd time i took it down there to show them the results of oil consumption test and they didn't fix my windshield leak again, my air quit working when i got it back after 2nd time. they want me to pay to have engine tore down and pay my deductible for the 2nd time in a month. i am a full time student and appraiser. my car is my livelihood and i am loosing alot of money. earl dunn buick in tennessee doesn't care after the sale. i guess we know where and why car salesmen get their reputations. *nm | |||
| 05/15/2003 | 37502 | ||
| Front wheel bearings defect twice in six months. (cannot understand how this could happen twice in one year on a new car. i only do highway driving live in ny and work in ct. i was told part (hub kit 6.307 r )on back order for at least three weeks. i could not be without a car for three weeks nor could i rent a car for three weeks. so i took it to my mechanic who fixed it in one day. | |||
| 01/14/2003 | 10 | 12/20/2002 | |
| 2002 buick rendezvous very low passenger heat, trouble defrosting windsheild. car taken in to dobles buick in manchester, nh three times then tulley buick of nashua, nh. informed, will not put out more heat. driving in cold weather a blanket is used. some times turning left or right a blast of hot air comes out of vents. more hot air comes out of top vents than floor vents. both dealers tested car and informed it was working to factory specs. we have asked to have the buick area representive contact us on this matter. this car purchased new 12-20-2002 , currently has about 1600 miles. dealer said wait until the weather got warmer and it would not be an issue. have contacted buick @ 1-800-521-7300 assigned case 1-66914926 and doretha holder, this was 1-24-2003 @ 1-866-952-4368 x58900 she has failed to respond to our phone calls. called main number again now talking to elisa ortiz @ 1-866-942-4368 x48335 she said she would take over the case. the car is not enjoyable to drive is a hazard as the passenger compartment does not get adequate heat for defrosting windows and heat the passengers. i told dobles that we would claim it under a lemon law they informed us that being they do not find a problem that our case would be weak and would perhaps be thrown out. every person that has been in this car in the cold weather complains it is too cold. can not feel safe in car in cold freezing weather as the windows ice up. our family owns chev 2001 silverado, a 1997 chev conversion van, 1997 cady- catera . all of the other cars will provide enough heat for defrost and passengers. this will not. is the burden of proof on us because the factory says it is normal? we initially liked the car and all we asked is for a resolution to our problem. i have taken car to an independent service station and they said buick should look at connections in the air connection box. | |||
| 10/02/2002 | 4 | 09/01/2001 | |
| Vin 3g5da03e32s523229 on way to lemon law arbitration continued malfunction of computer components, security system, electrical system(s) independent diganostic by certified technician requests vehicle to be gargaged not driven due to danger. dt | |||
| 10/02/2002 | 4 | 09/01/2001 | |
| Lemon law in process vehicle was returned to owner w/ manufacturer aware of defect. independent diagnostic report completed concluded vehicle unsafe to operate garaged. no ignition start invalid computer codes overide security system and safety systems intermittent operating engine & emergency brake light & windows & ac & radio, etc. dt | |||
| 04/28/2002 | |||
| Operater that answers to onstar system was unable to assist consumer with a lock out on a vehicle. there was no where in owner manual or internet that stated onstar may not be able assist in a lock out. a toddler was locked in vehicle with keys for about 10 to 20 minutes. in manual it stated if ever locked key in vehicle onstar could get in vehicle within seconds. please provide any further information.*ak | |||