Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 04/15/2003 | 0 | ||
| I brought this vehicle at enterprise used car sales on april 30,2002. i was guaranteed a bumber-to-bumber inspection of the car and was to be in operational condition. after i left the lot with the car; i could only go approximatly a 1/4 of mile before i needed to get gas in the car. that was the begining of the trouble. so far since april of this year i've had to replace all of the tires, brakes, and other repairs that thankfully was still under the warranty. the car had to be towed twice to the dealership. as we speak the car is being repaired again. the dealership had informed me that i have three holes in the car that has caused the car to overheat, plus other problems that they have found. when it rained the car leaked inside. at first i thought i may have forgoten to roll up a window. after the second time i knew better and took it into the dealership. i found it hard to believe that enterprise never had a problem with it when i experinced it a couple of times before i went to investgate. the reason that i'm contacting you is that after talking to a repersenative of enterprise, and informing him of the same information that i have just informed you of; i was treated as if i'm some kind of inept person who could not even understand the simplistic workings of a vehicle such as flat tires with metal threads showing through, or able to notice the brake light on the dash board or the sounds of metal rubbing on metal. i was asked repeatly if i knew for sure that the brakes were really needing to be replaced or if it was some type of scam that the dealership was trying to get extra money, or if i took the brakes home as evidence. i don't know of too many people who request their old brakes for some type of evidence. after about 10 minutes of this type of interogation i ended the conversation realizing that absolutely nothing was going to be done about the situation. | |||
| Front tires are being replaced within 10,000 with steel belts showing once this mileage is reached. the owner is being told by the dealership that it is her driving. the tires are rotated every 5,000 miles with alignment. the cause of the failure has not been determined by the dealership. please describe details. mr | |||
| 02/02/2000 | 2 | 10/27/1999 | |
| Consumer states there is a howling sound and vehicle vibrates at any speed up to 70mph. at 12000 miles goodyear original p225-55r16 tires had excessive wear and needed replacing. at 35000 miles all 4 tires needed replacing again. consumer feels tires are defected and is requesting reimbursement. *tt | |||
| 08/07/2001 | 4 | 11/27/1999 | |
| Tire tread separated. *ak consumer stated that on 8/7/01 the left rear tire had bubble in it at 30764 miles. on 1/16/02 the right front tire had bulge on it at 36267 miles. on 6/19/02 the left front tire had bulge in it at 45169 miles. *yh | |||
| 02/02/2000 | 3 | 10/01/2099 | |
| I have reported the tire defect to your office in a letter dated april 8th, 2002 and have not heard from you. bbb auto line and cadillac have been contacted and are working on a resolution. i have over 30 documented complaints on this vehicle. the vehicles transmission failed on 3/22/02 leaving my college daughter and myself stranded in arkansas. i have not yet been reimbursed for trip interruption expenses. my first transmission complaint was at 7140 miles, 02/02/00. the problems with this vehicle have been on-going and dangerous at times. can you help? i already mailed your office a detailed package. will you help?*ak | |||
| 03/01/2001 | |||
| Original tires, rs-ap225/55r16 94 h; consumer did not know dot code or name of tire. original tires changed at 12000 and again at 35000. dealer stated that tires were excessively worn out. *ak | |||
| 03/01/2001 | 3 | 10/27/1999 | |
| Original tires on a cadillac catera 1999. rs-a p225-/55r16 94 h. consumer states at 12000 miles tires had excessive wear and needed replacing. consumer states at 35000 all 4 tires needed replacing again. consumer feels tires are defective. *nlm *yd | |||
| 09/21/1999 | 1 | 09/20/1999 | |
| Vehicle wandered, 3 alignments were done and then the dealer stated that the tires needed to be replaced. *slc | |||
| TIRES - SIDEWALL | |||
| 06/11/2005 | 0 | 9999 | 10/31/2003 |
| Where do i even start with the 1999 catera that i just had to trade in this weekend due to so many things that had went wrong with that car. 1st, when filling the car up with gas, it would not automatically shut off. dealer fixed 1st time, but messed up the gas gauge. it started doing it again 1 month later. you could not keep a set of tires on the car no matter how many alignments that you had performed. the sunroof would not open most of the time when you tried to open it, but it would open on it's own at random. dealer replaced the switch twice, problem still occurred. the transmission went out at 60k and had to be replaced due to the *s* light flashing. the first radio would not pick up any stations, the radio was replaced by the dealer. 4k later after warranty expired, it happened again. at 65k, the cd player would no longer work. the locks would not completely lock with the remote or when the car was put into gear. at 90k, the drivers side heated seat literally caught fire while driving and burned a 4 diameter hole in front bolster. gm stated that this is normal wear and tear, but normally, they just stop functioning. they would not pay for the repairs of the seat at all. almost caused me to wreck the car as the acbin quickly filled with smoke and as soon as i cracked the window, the fire started to get larger as it got more air to feed it. the check engine light showed cylinder misfires and i was told that it would be $2500 to $5000 to repair it. i traded the car on 6/11/05 for a new 2005 chevy silverado extended cab. i hope that gm reads this and calls me at the number i provided so i can provide more detailed info on this. i was literally screwed on this car. it was a lemon from the start and no one seemed to care! | |||
| 08/01/2001 | 3 | 11/27/1999 | |
| Consumer noticed a bubble on sidewall of left rear tire and replaced it, six months later right front tire had a bubble at 36000 miles, and one year later left front tire had bubble (vogue tires original equipment p225/55r16 .*ak *nlm | |||
| TIRES - TREAD/BELT | |||
| 06/11/2005 | 0 | 9999 | 10/31/2003 |
| Where do i even start with the 1999 catera that i just had to trade in this weekend due to so many things that had went wrong with that car. 1st, when filling the car up with gas, it would not automatically shut off. dealer fixed 1st time, but messed up the gas gauge. it started doing it again 1 month later. you could not keep a set of tires on the car no matter how many alignments that you had performed. the sunroof would not open most of the time when you tried to open it, but it would open on it's own at random. dealer replaced the switch twice, problem still occurred. the transmission went out at 60k and had to be replaced due to the *s* light flashing. the first radio would not pick up any stations, the radio was replaced by the dealer. 4k later after warranty expired, it happened again. at 65k, the cd player would no longer work. the locks would not completely lock with the remote or when the car was put into gear. at 90k, the drivers side heated seat literally caught fire while driving and burned a 4 diameter hole in front bolster. gm stated that this is normal wear and tear, but normally, they just stop functioning. they would not pay for the repairs of the seat at all. almost caused me to wreck the car as the acbin quickly filled with smoke and as soon as i cracked the window, the fire started to get larger as it got more air to feed it. the check engine light showed cylinder misfires and i was told that it would be $2500 to $5000 to repair it. i traded the car on 6/11/05 for a new 2005 chevy silverado extended cab. i hope that gm reads this and calls me at the number i provided so i can provide more detailed info on this. i was literally screwed on this car. it was a lemon from the start and no one seemed to care! | |||
| 01/25/2003 | 8 | ||
| I have a 1998 and 1999 cadillac catera. both cars have goodyear eagle rs-a tires. the 1999 had to have all four tires replaced with less than 25,000 miles. goodyear paid for the front two because the camber specs given to cadillac were incorrect. the back two were blamed on the delaer switching tires from another car. the 1998 had both its front tires replaced under the same program but the rear two seemed all right. they were until last night when one of the rear tires went flat. and the other rear tire could go flat at any time. all eight tires have exhibited the same excessive wear on the inside edge of the tread. the steel belts show and all rubber is gone on the edge. the remainder of the tire has tread comparable to your expectations for the milage of the car. something is wrong either the camber or the tire itself. the flat last night occurred at 75 mph on i-12. a potentially dangerous situation. | |||
| 05/20/2001 | 2 | 09/01/1999 | |
| Two of the four tires were showing tread separation. metal was showing on inside of tires. all tires were showing wear and tear. *ak (dot number: m6t4 tiresize: p225/55r16) | |||
| 01/01/2001 | 1 | 07/10/1999 | |
| All four tires were showing tread separation. metal was showing in front of tires. also, rear tires were showing wear and tear on inner side of vehicle. dealership was aware of problem.*ak dealer replaced two tires, however would not and hasnot replaced the other two, consumer is requesting that the other two tires be replaced, no specific tire information given. hot water valve leaking coolant, dealer replaced *slc | |||