Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING | |||||
| 050102 | 05/01/2002 | 636588 | Subject regarding map light bulb replacement. *tt | 11/10/2002 | |
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 050842003 | 03/01/2005 | 10015013 | High intensity discharge (hid) headlamps - disposal instructions. *ttt | 05/13/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 08/08/2012 | 140000 | ||
| Tl- the contact owns a 2003 cadillac cts. the contact stated that she drove over a road bump and heard a loud noise from the rear of the vehicle. the contact looked in her rear view mirror and noticed that the lens cover of the brake lights had detached from the vehicle and fractured. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and stated that there was no recall for the vehicle. the failure mileage was 140,000. kmj | |||
| 08/08/2012 | 140000 | ||
| Tl- the contact owns a 2003 cadillac cts. the contact stated that she was driving the vehicle and hit a bump and heard a noise near the rear of the vehicle. the contact looked in her rear view mirror and noticed that the lens cover of her brake lights had fell off and broke. the contact vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was no recall on the vehicle. the failure mileage was 140,000. ap | |||
| 09/05/2012 | 125000 | 1 | |
| Driving on the expressway and the reverse bezel fell off, broke and the part is too expensive! *tr | |||
| 09/05/2012 | 125000 | ||
| Driving on the expressway and the reverse bezzel fell off, broke and the part is too expensive! | |||
| 11/05/2011 | 76000 | ||
| Just got off the xway, stopped at red light. while waiting at the light, which was stuck red for about 5 min, both (hid) head lights failed at the same time. they flashed on & off 3 times, than stayed out. i switched on the fog lights so i could drive the last 3 miles home. the dealer had to replace both lights at a cost of over $2,000. the dealer had no idea what caused both to fail at the same time. i wrote a letter to cadillac customer service. they called me and said they would not forward the info to a technical dept to determine the cause. i estimate there are 10,000 miles on these lights. i wrote a second to cadillac, again they called me and said they were closing the file on this case. to me this is a safety issue as it could happen again at 70 mph on a curve. these (hid) lights are a pricey option and are sold that under normal use they should last the life of the car. | |||
| 08/01/2011 | 58000 | ||
| Tl* the contact owns a 2003 cadillac cts. the contact noticed the rear light cover on the back up light fractured and detached from the vehicle. as a result, water entered the back up lights and he believed that it may cause an electrical failure. the dealer advised the contact to purchase a lens cover to protect the light. the manufacturer was not notified nor was the vehicle repaired. the current mileage was 60,096. the approximate failure mileage was 58,000. | |||
| 08/01/2011 | 58000 | ||
| Tl-the contact owns a 2003 cadillac cts. the contact noticed that the rear light cover on the back up light had fractured and detached from the vehicle. as a result, water entered the back up light and he believed that it may cause an electrical failure. the dealer advised the contact to purchase a lens cover to protect the light. the manufacturer had not been notified nor was the vehicle repaired. the current mileage was 60,096. the approximate failure mileage was 58,000. bw | |||
| 07/22/2011 | 61000 | ||
| The plastic panel cover for the reverse lights fell off, and now the reverse lights are exposed. | |||
| 03/15/2011 | 55000 | ||
| The rear back up light panel has a plastic cover over it. mine fell off and i am having a terrible time replacing it. i contacted cadillac, but they don't sell that piece anymore. they have redesigned a replacement that will not fall off but it costs over $500 and cadillac won't cover it because they claim it has not been recalled. as i drive up and down the streets and highways in chicago, i notice many 2003-2007 cadillac cts are also missing this part. how can this plastic part fall off with out cause and yet not be recalled? | |||
| 08/15/2010 | 89000 | ||
| Tl-the contact owns a 2003 cadillac cts. while driving approximately 50 mph the rear overlay panel for the rear reverse lights fell off the vehicle. he stated he pulled over but another vehicle had ran over the overlay panel. the vehicle was taken to the dealer for the failure. he stated the dealer was aware of the issue but he would have to pay for the repairs. the cost to replace the overlay panel was $700. the vehicle had not been repaired. the vehicle was purchased used in 2010. he called the manufacturer and they referred him to gm corporate office. he called gm corporate office and left a message for them to call him back. the vin was unavailable. the failure mileage was 89,000 and the current mileage was 98,000. vwb | |||
| 10/27/2009 | 68782 | ||
| I've had numerous problems ever since i bought my 2003 cadillac cts. my engine starts smoking under the hood when i turn on my heater when it's cold outside. i replaced my brake lights several times. my winshield wiper module is broke. i had to get a new motor for my window because that broke. i had nothing but problems with this car and many other people have the same conditons as me. why isn't it on recall ??? i mean we payed good money for it so we should get the same quality back !!! i know gm has to review our comments. they just don't care about there customers. gm needs better customer service because there service sucks!!!! recall....recall....recall!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |||
| 08/22/2010 | 50556 | ||
| Tl- the contact owns a 2003 cadillac cts. while driving at approximately 60 to 70mph the rear license plate cover flew off the vehicle. the vehicle was taken to the dealer replaced the rear light module with a new improved module, the back up lamps, and the rear finish panel was also replaced with safer panel. the manufacturer took a report and advised the failure wasn't considered a safety; therefore they will not assist with the repair cost. the contact feels she shouldn't have to pay to correct the manufacturer defect. the failure mileage was 50,556 and the current mileage was 50,700. li | |||
| 05/21/2010 | 90000 | ||
| 2003 cadillac cts - the backup light assembly came off in car wash... dealerships are well aware of problem but say their hands are tied because of gm. they said the reason was because the supplier to cadillac used an incorrect epoxy to build the part. gm knows about the issue but will do nothing. part is over $550 to replace!! one search on internet brings up hundreds of complaints for same issue. this is ridiculous. i called cadillac and they said they would call if a recall was issued, but they can do nothing more. | |||
| 11/01/2002 | 5007 | ||
| Third brake light improperly seal allowing water to leak into mechanism and burn out led bulbs. | |||
| 07/01/2008 | 75000 | 1 | |
| 2003 cadillac safety issues: premature and rampant failure of the ebcm - electronic brake control module. it is widely known these modules fail and cannot be rebuilt. dealer cost is over $500 with most dealers charging more than $750. premature and rampant failure of the rear center brake light. gm even admitted failure of the neon lights used for this application and quickly switched to a reliable light media. replacements range from $250 used (if you can find one that works) to $500 retail at gm. both of these units are known high failure items and both cost a fortune through your local gm dealer. *tr | |||
| 05/29/2009 | 90837 | 1 | |
| The rear back up light fell off my 2003 cadillac cts. i called the dealership to see about getting another one put on, only to learn that gm does not even make that part anymore due to it being defective. to fix my vehicle i would have to order a newer made part that cost approximately $697.00. after doing extensive research on the internet, i learned that this is a problem that numerous consumers have encountered. the dealership said that the manufacturer that produced this part for gm did not use the correct epoxy to adhere the back up light to the body of the vehicle, and i would have to call gm corporate office to take the problem up with them. after almost a month of the district specialist investigating the problem, he told me he would call me with a final decision and never called. i have placed calls to them everyday since and i kept getting the run around. supposedly no one but the district specialist handling my case can help me and he will not answer or return my calls. my question is this, under the law someone cannot sell anything knowing that it is defective. with vehicles all exterior components of the vehicle are suppose to withstand mothernature and natural occurrences of the weather, so why when knowing the part is defective do they expect the consumer to replace it? gm claims that because it can not cause bodily harm they do not have to replace it or recall the defective part. is this what our economy has come to, large corporations swindling the little consumers that keep them in business? with gm filing bankruptcy and the taxpayers and government bailing them out, you would think they would want to treat their little consumers better. how is it legal for them to know a product is defective, to the point they won't even make that same product to replace it when it tears up but are not responsible for fixing it? *tr | |||
| EXTERIOR LIGHTING - BACK UP LIGHTS | |||
| 09/05/2012 | 125000 | 1 | |
| Driving on the expressway and the reverse bezel fell off, broke and the part is too expensive! *tr | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 01/01/2008 | 60000 | 1 | |
| Headlight cover on cadillac cts 2003 develops cracking and spider webs, such that visibility is diminished. i have noticed this on all older cts vehicles in the phoenix area. it may be due to the sun. however, this problem does not appear on other older vehicle headlamps. the dealer will not repair despite extended warranty. repair can only be done via replacement on the entire headlamp assembly which costs in excess of $1,300 plus labor by a gm dealer. *tr | |||
| 04/24/2007 | 1 | 04/19/2007 | |
| Low beams on the headlights has a black bar in my line of vision. creates a blind spot and makes night driving on the country roads near my home dangerous. it also creates an area of darkness that doesn't light up stop signs or intersections along these roads . i feel this should be something that has to be corrected!! i drive along these roadways while it is dark twice a day 4 times a week on my way to and from work. i would feel more comfortable if my entire line of vision was lit up. thankfully i have the use of the high beams that do not have this dark bar. *tr | |||
| 10/03/2006 | 0 | 1 | 10/15/2003 |
| Headlights project a black bar at night across roadway, making it difficult to see and obstructs street signs. talked to dealer several times about this problem but was told that nothing could be done about it. *nm | |||
| 07/26/2005 | 75000 | 1 | 07/26/2005 |
| Dt: 2003 cadillac cts. safety defect included the low beam lights. a shadow is present when the lights are on low beam. contacted the local dealership and they told the consumer that they would fix the problem for 50% of the cost. while going around curves or on a hill one can see a shadow. incident date was july 26, 2005. no crashes, no police reports, no injuries.*ak updated 11/2/2005. *nm | |||
| 12/26/2002 | 0 | 1 | 12/26/2002 |
| Dark bar obstructing night lumination. have had the lights adjusted three times. cadillac will not correct. unable to drive car safely at night. light shines as far as the top of trees and underpasses. on coming drivers flash their lights as if i have my high beams on. *ak | |||
| 04/15/2004 | 1 | ||
| Hid headlights s.u.c.k., in almost all instances where i have had the misforune of having a vehicle so equiped coming at me i have had to shield my eyes because of the glare and eye strain. knowing that dot and associated agencies seem to have a regulation for everything automotive. i thought maybe a useful regulation could be enacted regarding these safety hazards that the big 3 are trying to pass off as headlights. i am now living in europe and here headlights don't glare drivers like us spec lights do. why does the rest of the world have real headlighs and in the us we have to have these poorly aimed flood lights. current us headlights are in serious need of a new standard that matches the rest of the world. that way i, and the rest of the motoring public, won't have to drive with sunglasses on at night.*ak | |||
| 11/23/2003 | 8316 | 1 | 04/21/2003 |
| When the headlights were on low beam they produced a dark spot. as a result, vision is impaired. *ak *sc | |||
| 10/15/2002 | 1 | 1 | 10/15/2002 |
| (corrected complaint) headlight low beam on the cadillac cts 2003 has a black bar that reduces vision to about 75 feet and on dark country roads, this shortened vision is extremely dangerous. the headlight should be a recall before serious accidents occur as a result of this condition. what was cadillac thinking? cadillac doesn't seem to think there is a problem but obviously they don't ever drive their product on dark roads at night. this headlight problem needs to be corrected!! it is awful! *ak | |||
| 1 | |||
| There was a spot in the headlights which caused low visibility at night.*jb | |||
| 10/01/2001 | 200 | 1 | 09/10/2001 |
| Consumer states vehicle head light has a purple line through head light lens. dealer has been contacted. please provide further information. *ts | |||
| 11/17/2002 | 11/01/2002 | ||
| Headlights project black bar across roadway obstructing street signs, stop signes, etc. dt | |||
| 09/01/2002 | |||
| A black bar appears about 75 feet in front of the car with the low beams on. this is particularly noticeable when driving along narrow country roads in the area in which i live. i feel that this is an unsafe design and have reported it as such to cadillac but the company doesn't see anything wrong with a low beam system that has a built in blind area in the projected beam in the drivers line of sight. request you investigate this safety complaint please. dt | |||
| EXTERIOR LIGHTING - HEADLIGHTS - CONCEALMENT DEVICES | |||
| 10/10/2002 | 1 | 09/01/2002 | |
| The head lamps project a visible bar across sight line. when going down a small incline the road disappears. *jb ****dimsii ivoq entry posted after 12/12/02 cut over to artemis****768331 | |||
| 1 | |||
| The headlights contained dark spot on the lenses which interfered with the drivers' visibility. *jb | |||
| EXTERIOR LIGHTING - TAIL LIGHTS | |||
| 08/20/2008 | 1 | ||
| We have work on this type of cars before and it seems to be that there's a problem with the tail lights. i believe they were made to weak. *tr | |||
| 05/01/2004 | 16000 | 4 | 10/01/2003 |
| The clear back lens of the 2003 cts is full of condensation and water. took it to the car dealer in new rochell . they drill pilot holes to allow for the water to drain, this did not resolve the problem. i still have plenty of condensation in the back clear white lens in the back trunk. what should i do. *ak | |||
| 03/13/2004 | 26000 | 1 | 09/23/2002 |
| While driving 30 mph, the vehicle stalled. the consumer managed to restart the vehicle. *ak there was a loud noise inside of the vehicle, rough jerks at shifts, vibration at mid to high speeds, loud noise from back tires when riding over bumps, burning smell from under the hood along with smoking, water in the tail light, black exhaust dust/dirt in the tail pipe, the engine would shake. the jerking was as if the brakes were applied while in drive. *sc *jb | |||