Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/01/2010 | 9000 | ||
| Tl*the contact owns a 2005 cadillac cts. while the vehicle was parked the rear lift gate closed on its own when the contact was standing underneath it. the contact stated that she was pushed onto the ground and lost consciousness. the contacted regained consciousness and went to the hospital where they informed her that she had suffered a concussion. the vehicle was taken to the dealer where the gas struts where replaced. the technicians stated that there was gasoline pressure escaping from the struts and that it caused the failure. the vehicle was repaired. the vin was unavailable approximate failure mileage was 9,000. | |||
| 01/11/2009 | 3500 | 1 | |
| Whenever it gets cold and/or snows, the left rear door of my car opens without warning, then will not remain closed. this is the third time this has occurred since i have owned the vehicle. the first time i returned to cadillac, it closed when i arrived at the dealer, the second time my son was able to close the door. this last incident, i could not get the door to remain closed, i took it to the dealer, who explained to me there is nothing that can be done to fix this, they follow the guidelines set forth by gm, which is to apply an oil that will absorb the moisture in the doors mechanism. while at the dealer, there were 3 other people with the same complaint. this is a dangerous condition that can cause harm, the first time it happened i had my 2 yr. grandson in the back seat. gm should notify its customers that this is a defect of the vehicle. the service person informed me that there is nothing he can do about it, the only solution is to return to the dealer each time this occurs and have them lubricate the door. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 11/05/2006 | 9000 | 2 | 07/15/2005 |
| I leased a 2005 cadillac cts in july of 2005 for a 3 year lease agreement. since i have had the car it has been in the dealership 5+ times for issues. battery has been replaced, recall on the fuel gauge, drivers door handle plastic peeled and was replaced, radio replaced due to radio buttons peeling. during the first 9 months of my lease i noticed that the radio buttons (channels 1-6) began to peel. the synthetic material is very soft and cheap (acknowledged by the dealer). i alerted the dealer and told them what was occurring and they said bring the car in and we'll fix it. the service manager at colonial cadillac acknowledged that the synthetic material could be easily rubbed off with any type of oils (hands, fingers, lotions, etc.), and cadillac would fix the issues when it occurs. the dealership replaced the entire radio (even though just a few buttons were torn) with no cost to me. on another occasion the drivers side door handle was also peeling. the peeling was the same issue as the radio buttons. i called the dealership and brought the car in to have the handle replaced, and the dealership replaced it with no cost to me. in november 2006, the same issue re-occurred with my radio buttons (buttons 1 & 2). i made an appointment to have the car be brought into the dealership and the service manager said they would fix the radio by replacing the radio once again. in early december 2006 i put an air freshener in the vent (one of those air fresheners that attach to the vent with oils). a very small amount of the oils spilled onto the vent and the top of the radio causing the cheap synthetic materials to peel. the dealership refused to fix. i could not find one instance in my lease agreement that says if the synthetic material on your dashboard, radio and door handles is not covered. i would appreciate any assistance as i have searched the internet and found many other drivers with the same issue. *jb | |||
| 12/24/2004 | 700 | 2 | 12/09/2004 |
| Rear doors will not close shut in cold temperatures. when contacting cadillac, he was told that this issue was under investigation. *nm this condition caused the door to come open while the consumer was driving. *nm | |||