Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
10V644000GENERAL MOTORS CORP. V (Vehicle)9592703/24/2011MFRGENERAL MOTORS CORP.12/17/201012/22/2010
Defect SummaryGeneral motors is recalling certain model year 2005-2007 cadillac cts vehicles. some of these vehicles have a condition in which repeated flexing of the passenger sensing system mat in the front passenger seat may cause the mat to kink, bend, or fold. this flexing can break the connections in the mat. if this occurs, the sensor may not detect the presence of a front seat passenger and will disable the air bag.
Consequence SummaryNon-deployment of the front passenger air bag in the event of a crash necessitating that air bag's deployment may reduce protection of the passenger and increase the risk or severity of injury to them.
Corrective SummaryDealers will replace the passenger sensing system free of charge. the safety recall is expected to begin on or about march 15, 2011. owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, gmc at 1-866-996-9463 and at the owner center at www.gmownercenter.com.
NotesGm safety recall no. 100355.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
EQ11001GENERAL MOTORS LLC02/07/201107/19/2011IEE Passenger Sensing System Mats
 On december 17, 2010, general motors (gm) notified the nhtsa that it had decided certain 2005 - 2007 model year cadillac cts vehicles contain a safety related defect.gm stated that certain cts vehicles contain a passenger sensing system mat, manufactured by iee, in the front passenger seat that may flex causing the mat to kink, bend or fold.if this flexing causes the connections in the mat to break, the passenger airbag could become disabled.non-deployment of the front passenger air bag in the event of a crash necessitating that air bag's deployment may reduce protection of the passenger and increase the risk or severity of injury to them.this issue was assigned recall number 10v-644.on february 8, 2011, rmd mailed an information request (ir) letter to iee requesting a list of purchasers for any company that was sold the same or similar defective mats.rmd also requested iee supply the year, make and models of compatible vehicles for each of the mats it listed in its response.iee responded on february 15, 2011, reporting that the mats recalled in gm recall 10v-644 were developed specifically for the 2005-2007 cadillac cts.iee noted that, ...the cts sensor mat is not the same or similar to any other sensor mat manufactured by iee.iee further explained that the sensor mats were sold to lear corp. (lear), for incorporation into seat assemblies, with the seat assemblies finally being sold to gm.also, some sensor mats were sold to integrated manufacturing and assembly, llc (ima) who would then re-sell the mats to gm to use as service parts.ultimately, these parts were all sold to gm for use in the 2005-2007 cadillac cts vehicles.according to its 10v-644 defect report, gm reported that some vehicles outside the recall population have ...significantly lower incident rates and will be provided a special coverage.this special coverage includes a free repair should the same issue occur to non-recalled 2005-2007 cadillac cts vehicles up to 10 years or 120,000 miles.on april 7, 2011, rmd mailed an ir letter to gm to gather more information on gm's decision to only recall a portion of the vehicles that contained the subject iee mats.rmd also requested that gm provide updated to current warranty claims, field reports, and other field information for cts vehicles both recalled and those under the special coverage.on may 19, 2011, gm responded with a letter and several cd attachments that were submitted to nhtsa's office of the chief counsel along with a request for confidentiality.gm confirmed that the iee mats recalled in 10v-644 were only used in the 2005-2007 cadillac cts.gm also explained its reasoning in only recalling a portion of the cts vehicles containing iee mats.due to various production phases, error detections, and false corrections, certain vehicles were more prone to mat failures than other vehicles.gm identified 4 distinct seat assembly production periods and chose to recall cts vehicles depending on which seat assembly each vehicle received.examining the data submitted in regards to warranty claims, field reports, and incidents, the cts vehicles that were included in the safety recall were responsible for about 80% of the overall claims.cts vehicles included in the special coverage (essentially an extended warranty), those with seat assemblies from other identified production phases, were responsible for about 20% of the overall claims.as gm has provided clear data to support its recall decision and since no other manufacturer has installed these same or similar passenger sensing system mats / seat assemblies in their vehicles, this equipment query is satisfied.this eq is closed.
EQ11001GENERAL MOTORS CORP.02/07/2011IEE Passenger Sensing System Mats
 On december 17, 2010, general motors (gm) notified the nhtsa that it had decided certain 2005 - 2007 model year cadillac cts vehicles contain a safety related defect.gm stated that certain cts vehicles contain a passenger sensing system mat, manufactured by iee, in the front passenger seat that may flex causing the mat to kink, bend or fold.if this flexing causes the connections in the mat to break, the passenger airbag could become disabled.non-deployment of the front passenger air bag in the event of a crash necessitating that air bag's deployment may reduce protection of the passenger and increase the risk or severity of injury to them.this issue was assigned recall number 10v-644.prior to this recall, nhtsa's early warning division (ewr) corresponded with both gm and iee regarding complaints for this particular equipment.it was discovered that iee supplied several passenger sensing system mats to other vehicle manufacturers for use in their vehicles.the purpose of this eq is to write to any other companies that might have purchased this equipment, notify them of this defect in any vehicles they manufactured, and to ensure thorough safety recalls are conducted where appropriate.

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
05/01/201251443
 Tl- the contact owns a 2007 cadillac cts. the contact stated that the driver was traveling 20 mph and was involved in a crash. the air bags did not deploy. the contact was told by the repair shop that there was a recall for the failure under nhtsa campaign id number: 10v644000 (air bag: frontal: sensor/control module). the contact spoke with the manufacturer and was told that the vehicle was not included in the recall campaign. the failure and the current mileage was 51,443. kmj
05/01/201251443
 Tl- the contact owns a 2007 cadillac cts. the contact stated the vehicle was in an accident and the air bags did not deploy. the contact was not in the vehicle at the time, but stated the vehicle was traveling 20 mph at the time. the contact was told by the repair shop that there was a nhtsa recall campaign id number: 10v644000 (air bag: frontal: sensor/control module) that deals with the passenger sensing system mat. the contact spoke with the manufacturer and was told the vehicle was not included. the failure mileage and the current mileage was 51,443.rl
03/01/200930000
 My car has been confirmed that the frontal sensor/control module does not work again. i had it once repaired due to a recall, i believe in 2009. now in 2012, i am having another issue with the passenger airbag module, in which needs to be replaced (been confirmed by dealer). this part senses if the passenger is sitting in the car. the light is on telling me the passenger airbag needs service. my breaks are new and have been recently replaced, 2 months ago, but there is an issue with stepping on the breaks. when i do i slide and there is an increase in stopping distance. i almost crashed into an rv, slid 8 feet into an intersection because of this on-going issue. i was told by cadillac dealer in bellingham, wa. the dealer didn't know why i was sliding but to be sure, it was best to change the breaks. well, it is happening again. i am wondering if it is a recall. i can physically hear the breaks lock up, makes a grinding like noise, then slides forward. i am scared to drive the car. i am in washington state & the car was purchased in washington state, as well. is it possible that more state can have the same issues related to the other states affected?
05/01/201251443
 Tl- the contact owns a 2007 cadillac cts. the contact stated the vehicle was in an accident and the air bags did not deploy. the contact was not in the vehicle at the time, but stated the vehicle was traveling 20 mph at the time. the contact was told by the repair shop that there was a nhtsa recall campaign id number: 10v644000 (air bag: frontal: sensor/control module) that deals with the passenger sensing system mat. the contact spoke with the manufacturer and was told the vehicle was not included. the failure mileage and the current mileage was 51,443.rl
03/01/200930000
 My car has been confirmed that the frontal sensor/control module does not work again. i had it once repaired due to a recall, i believe in 2009. now in 2012, i am having another issue with the passenger airbag module, in which needs to be replaced (been confirmed by dealer). this part senses if the passenger is sitting in the car. the light is on telling me the passenger airbag needs service. my breaks are new and have been recently replaced, 2 months ago, but there is an issue with stepping on the breaks. when i do i slide and there is an increase in stopping distance. i almost crashed into an rv, slid 8 feet into an intersection because of this on-going issue. i was told by cadillac dealer in bellingham, wa. the dealer didn't know why i was sliding but to be sure, it was best to change the breaks. well, it is happening again. i am wondering if it is a recall. i can physically hear the breaks lock up, makes a grinding like noise, then slides forward. i am scared to drive the car. i am in washington state & the car was purchased in washington state, as well. is it possible that more state can have the same issues related to the other states affected?
04/18/201285000
 Tl* the contact owns a 2007 cadillac cts . the contact stated the air bag warning light remained illuminated while driving or also when the vehicle was turned off. the vehicle was taken to an authorized dealer who stated the sensor on the passenger side needed to be replaced and the air bags had been disabled. the vehicle was not repaired. the failure mileage was 85,000 and the current mileage was 111,000.
04/18/201285000
 Tl- the contact owns a 2007 cadillac cts . the contact stated the air bag warning light remained illuminated while driving or also when the vehicle was turned off. the vehicle was taken to an authorized dealer who stated the sensor on the passenger side needed to be replaced and the air bags had been disabled. the vehicle was not repaired. the failure mileage was 85,000 and the current mileage was 111,000. rvk
04/18/201285000
 Tl- the contact owns a 2007 cadillac cts . the contact stated that the airbag warning light remains illuminated when driving and turning off the vehicle. the vehicle was taken to an authorized dealer where they stated that the sensor on the passenger side needed to be replaced and due to that the airbags have been disabled. the vehicle was not repaired. the failure mileage was 85,000 and the current mileage was 111,000.cv
12/15/201195000
 Tl- the contact owns a 2007 cadillac sts. the contact stated that the air bag warning light remained illuminated. the vehicle was not taken to the dealer for diagnostic testing or repairs. the approximate failure mileage was 95,000. kmj
12/15/201195000
 Tl- the contact owns a 2007 cadillac sts. while parked the air bag warning light illuminated on the instrument panel. the warning light illuminates constantly. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 95,000. da
03/05/2012142000
 On monday march 5, 2012 @ 8am my daughter was @ a stop sign. she waited for 3 cars to pass she pulled out onto 16th street where the cars travel @ 35mph... she waited for the truck to go past & @ 8am the sun is bright she could not see the trailer that the truck was towing & she tried to go straight across the street! she hit the trailer head on & it smashed the front end of my car & spun her around & smashed the passenger side & dragged her down the road... the battery acid from car was melting the road. the police & insurance company were very surprised that my airbag did not go off!!!!! i had only had my car back for 8 days from the dealership before it was totaled. i had just put new tires on, new filters, new spark plugs, a cadalidic converter etc, they checked my car in full as they did every time & never did anything say i had an airbag problem. i brought my car in for every recall i ever received! my insurance company & i both have taken pictures. my problem now is that i owed more than my car was worth. my complaint is the simple fact that the airbags did not deploy for such a horrible collision, yet a friend had a softball hit the hood of her car & her airbag deployed. how can i trust my children will be safe when driving, if i don't have the assurance of an airbag!
02/29/201264000
 Tl-the contact owns a 2007 cadillac cts. while parked, the contact noticed that the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for a diagnostic test. the technicians stated that the air bag sensor would have to be replaced. there was a recall under nhtsa campaign id number 10v644000 (air bags:frontal:sensor/control module) that may be related to the failure. the dealer informed the contact that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 64,000. sm.
02/29/201264000
 Tl-the contact owns a 2007 cadillac cts. while parked the contact noticed the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic. the technicians stated the air bag sensor would have to be replaced. there was a recall under nhtsa campaign id number: 10v644000 (air bags:frontal:sensor/control module) that may be related to the failure. the dealer informed the contact the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 64,000. ds
10/11/2010128000
 Tl- the contact owns a 2007 cadillac cts. while parked the air bag light illuminated on the dash board. the vehicle was taken the dealer where the technicians stated the vehicle would need to undergo a diagnostics test to diagnose the failure. the manufacturer was contacted and stated there was a recall nhtsa campaign id number: 10v644000 (air bags:frontal: sensor/control module) but the vin was not included. the vehicle was not repaired. the approximate failure mileage was 128,000. ds
12/01/201029800
 Tl-the contact owns a 2007 cadillac cts. the contact stated that she received a recall notice in regards to nhtsa campaign id number (10v105000-service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings). after having the dealer repair the vehicle for the component stated above they also found that there was a issue with the presence module on the passenger seat of the vehicle. they advised her to not pay for the repairs since there would possibly be a recall issued. after calling 7 dealers to try and get the part cheaper they all had waiting lists. the vehicle was repaired for the recall stated above, but not for the presence sensor. the manufacturer was also contacted and advised her to contact the hotline and file a complaint. the failure mileage was approximately 29,800. the vin was unavailable. tb
11/20/201042000
 Tl-the contact owns a 2007 cadillac cts. upon starting the vehicle the front passenger side air bag light began illuminating on the dashboard. the light remained illuminated at all times. the manufacturer was notified and the contact was informed the vehicle was not included in the recall associated with nhtsa campaign id number 10v644000 (air bags:frontal:sensor/control module). the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 42,400. sm.
12/01/201029800
 Tl-the contact owns a 2007 cadillac cts. the contact stated that she received a recall notice in regards to nhtsa campaign id number (10v105000-service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings). after having the dealer repair the vehicle for the component stated above they also found that there was a issue with the presence module on the passenger seat of the vehicle. they advised her to not pay for the repairs since there would possibly be a recall issued. after calling 7 dealers to try and get the part cheaper they all had waiting lists. the vehicle was repaired for the recall stated above, but not for the presence sensor. the manufacturer was also contacted and advised her to contact the hotline and file a complaint. the failure mileage was approximately 29,800. the vin was unavailable. tb
11/20/201042000
 Tl-the contact owns a 2007 cadillac cts. upon starting the vehicle the front passenger side air bag light began illuminating on the dashboard. the light remained illuminated at all times. the manufacturer was notified and the contact was informed the vehicle was not included in the recall associated with nhtsa campaign id number 10v644000 (air bags:frontal:sensor/control module). the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 42,400. sm.
12/01/201029800
 Tl-the contact owns a 2007 cadillac cts. the contact stated that she received a recall notice in regards to nhtsa campaign id number (10v105000-service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings). after having the dealer repair the vehicle for the component stated above they also found that there was a issue with the presence module on the passenger seat of the vehicle. they advised her to not pay for the repairs since there would possibly be a recall issued. after calling 7 dealers to try and get the part cheaper they all had waiting lists. the vehicle was repaired for the recall stated above, but not for the presence sensor. the manufacturer was also contacted and advised her to contact the hotline and file a complaint. the failure mileage was approximately 29,800. the vin was unavailable. tb
11/20/201042000
 Tl-the contact owns a 2007 cadillac cts. upon starting the vehicle the front passenger side air bag light began illuminating on the dashboard. the light remained illuminated at all times. the manufacturer was notified and the contact was informed the vehicle was not included in the recall associated with nhtsa campaign id number 10v644000 (air bags:frontal:sensor/control module). the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 42,400. sm.
12/01/201029800
 Tl-the contact owns a 2007 cadillac cts. the contact stated that she received a recall notice in regards to nhtsa campaign id number (10v105000-service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings). after having the dealer repair the vehicle for the component stated above they also found that there was a issue with the presence module on the passenger seat of the vehicle. they advised her to not pay for the repairs since there would possibly be a recall issued. after calling 7 dealers to try and get the part cheaper they all had waiting lists. the vehicle was repaired for the recall stated above, but not for the presence sensor. the manufacturer was also contacted and advised her to contact the hotline and file a complaint. the failure mileage was approximately 29,800. the vin was unavailable. tb
11/20/201042000
 Tl-the contact owns a 2007 cadillac cts. upon starting the vehicle the front passenger side air bag light began illuminating on the dashboard. the light remained illuminated at all times. the manufacturer was notified and the contact was informed the vehicle was not included in the recall associated with nhtsa campaign id number 10v644000 (air bags:frontal:sensor/control module). the vehicle was not repaired. the failure mileage was 42,000 and the current mileage was 42,400. sm.
01/01/19011
 2007 cadillac cts. consumer states problems with brakes *tgw the consumer stated the vehicle was only 4 months old when the brakes failed to respond and the consumers son crashed into a concrete wall. three years later, the consumer received a recall in the mail regarding the brakes. also, the air bags failed to deploy. recall 10v105000.*jb
08/12/2008
 Tl*the contact owns a 2007 cadillac cts. while driving less than 60 mph in rainy weather, the traction light suddenly illuminated. when the brakes were applied, the vehicle slid everywhere. the rear or front of the vehicle struck a north and south divider. none of the air bags deployed. a week and a half later, the contact received a safety recall notice for nhtsa campaign id number 07v589000 (power train:axle assembly:axle shaft:seal), which she believes to be the cause of the failure. the current and failure mileages were unavailable.
02/10/200717000102/15/2006
 Tl*the contact owns a 2007 cadillac cts. while driving approximately 15 mph, the wheels locked causing the vehicle to spin completely around and strike a curb on the rear driver side. none of the air bags deployed. the vehicle was towed to the dealer and they stated that the rear driver side wheel was bent inwards. they further stated that the suspension system and wheels needed to be replaced at the cost of $3,000. two days later, the contact received a recall notice for nhtsa campaign id number 07v589000 (suspension:rear:axle:spindle). the dealer stated that they would repair the vehicle according to the remedy in the notice, but would not assume liability for any other related damages. the manufacturer has not provided any assistance. since the failure, the dealer has taken possession of the vehicle. the contact has pictures. the failure and current mileages were 17,000.
08/03/20071
 After starting up my car (a 2007 cadillac cts) and attempting to go in reverse, it stalled in my driveway and began to roll down the hill. i tried to brake and to steer the car, but it would not respond. i also noticed that my traction engaged light was on. i ended up sliding into the retaining wall and continued down the hill until i crashed into the brick pillar of my garage. my airbags did not deploy and onstar did not respond to the crash. i sustained injuries ended up in the er. the local gm dealer could not find anything wrong with my car and said that my airbags did not deploy due to the angle of the hit. my car had nearly $8000 worth of damage so this was not a little fender bender. when i was at the dealership talking to the service department manager, he told me that there was another customer who was filing a complaint against gm because they had a similar problem. they had an accident in their cadillac and sustained much more damage than i did, but their airbags failed to deploy also. i took delivery of the car at 463 miles and my incident took place around 503 miles or so. i had this car less than 30 hours when this happened. i still contend that the car stalled and caused this accident, but gm said that there were no codes found when they ran the diagnostic. i bought this car due to the onstar, and even though their website says that it can detect a collision without the airbags deploying, it did not work in my case. *jb
AIR BAGS - FRONTAL
09/08/200959000
 Tl* the contact owns a 2007 cadillac cts. while driving approximately 50 mph, the front seat passenger airbag warning indicator illuminated with the seat being occupied. the warning indicator remained illuminated until the engine was turned off. the vehicle was taken to an authorized dealer for diagnosis and they informed the contact that the front passenger seat sensor mat would need to be replaced. the vehicle was not repaired. the contact discovered a recall associated with nhtsa campaign id number air 10v644000 (bags:frontal:sensor/control module) however, the vehicle was included in the recall. the failure mileage was a 59,000.
09/08/200959000
 Tl-the contact owns a 2007 cadillac cts. while driving approximately 50 mph, the front seat passenger airbag warning indicator illuminated with the seat being occupied. the warning indicator remained illuminated until the engine was turned off. the vehicle was taken to an authorized dealer for diagnosis and they informed that the front passenger seat sensor mat would need to be replaced. the vehicle was not repaired. the contact discovered a recall associated with nhtsa campaign id number air 10v644000 (bags:frontal:sensor/control module); however, the vehicle was not eligible due to the vin. the failure mileage was a 59,000. js
12/20/201074000
 The frontal passenger side airbag works through a sensor in the front seat. it senses weight applied to the seat and turns the airbag capability on for the frontal passenger airbag. my airbag light stays lit on the dash and the passenger side air bag light on the rear view mirror displays that the airbag is off whether or not the seat is occupied. the nhtsa has a campaign id # 10v644000 covering this same scenario. when calling the cadillac dealer for my 2007 cadillac cts, they have no information for the nhtsa campaign number. i called the nhtsa hotline where i acquired the gm recall number of 100355. after returning my call to the dealer and have given them the gm recall number , i am told that this recall does not apply to my car and a $99.00 diagnostic fee would apply. the nhtsa summary clearly outlines my problem, consequences and the sopposed actions my dealer should take to remedy the recall. how can i be certain the information my dealer has given is indeed correct? at first, the service writer seemed confident that there may be a recall fix. after more conversation it seemed to stray more towards a possible cts-v recall which replaces a glovebox in case the airbag fails, to cause less damage to the passenger, in case of a frontal collison. i am concerned, not only that the passenger airbag may be disengaged, but this may affect the airbag system as a whole. any information that can be given on this topic would be appreciated.
01/18/201140000
 Tl- the contact owns a 2007 cadillac cts. the contacted stated the passenger air bag was defected. the air bag light remained illuminated. the vehicle was taken to the dealer whom performed a diagnosed. the failure was located at the passenger air bag sensor. the manufacturer was contacted, but will not assist with the repair. the vehicle has not been repaired. the failure mileage was 40,000 and the current mileage was 41,000. li
06/01/2007159105/01/2007
 Tl*the contact owns a 2007 cadillac cts. while driving 10 mph and making a turn, another vehicle crashed into the contact's vehicle. the air bags failed to deploy. the manufacturer stated that they would send out an investigator and advised her to submit a complaint. an injury resulted from the crash. police and ambulance reports are available. the current mileage is 159 and failure mileage was 159. updated 02-01-08. *kb the consumer stated gm informed him the air bags did not deploy due to low speed. the consumer stated the vehicle was repaired at the tune of $16,000. updated 02/01/08 *tr
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
01/20/20111
 2007 cadillac cts. consumer writes in regards to a defective airbag sensor *tgw the passenger side air bag off light illuminated when the seat was occupied. *jb
10/11/2010128000
 Tl*the contact owns a 2007 cadillac cts. while the vehicle was parked, the air bag light illuminated. the vehicle was taken the dealer where the technicians stated the vehicle would need to undergo a diagnostic test. the manufacturer stated that there was a nhtsa recall campaign number: 10v644000 (air bags:frontal: sensor/control module) but the vin was not included. the vehicle was not repaired. the approximate failure mileage was 128,000.