Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | ||||||||||||||||
| 07V589000 | GENERAL MOTORS CORP. | from 12/01/2005 to 06/30/2007 | V (Vehicle) | 275936 | 02/08/2008 | ODI | GENERAL MOTORS CORP. | 12/20/2007 | 12/20/2007 | |||||||
| Defect Summary | On certain passenger vehicles, the rear axle pinion seal does not meet all of the specifications and may experience a fluid leak. | |||||||||||||||
| Consequence Summary | A rear differential failure may cause loss of motive power and possibly loss of control increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the pinion seal free of charge. the recall began on february 1, 2008. owners may contact cadillac at 1-800-458-8006 or http://www.cadillac.com; pontiac at 1-800-620-7668 or http://www.pontiac.com; and saturn at 1-800-972-8876 or http://www.saturn.com. | |||||||||||||||
| Notes | Gm recall no. 07204.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 3268 | 3268B | 10014922 | Intermittent unwanted downshift, no upshift 5l40e/5l50e. *tt | 05/11/2005 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| SB-10287-B | 02/01/2012 | 10043854 | Gm: see document search button for owner letter. premature timing chain wear- reprogram engine control module. vehicles equipped with a hfv6 engine, under certain driving conditions, and with extended oil change intervals, the timing ch | 04/30/2012 | |
| PIP4333 | 03/01/2008 | PIP4333A | 10024623 | Dtc's p0011, p0014, p0021, p0024, p0341, p0346, p0366, or p0391. with 3.6 ly7 or llt. *nj | 04/29/2008 |
| 08-08-49-001 | 02/01/2008 | 10024226 | Inaccurate fuel gage readings, fuel gage reads empty when there is fuel in tank, fuel level low message in dic, dtc p2066 set (reprogram ecm). with 2.8l or 3.6l engine (vins t, 7 - rpo's lp1, ly7). *nj | 03/27/2008 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||||
| 07-07-30-032 | 02/01/2008 | 070730032A | 10024264 | Shifter binds, ignition key sticks, [shift to park] message displayed on driver information center (dic), dead battery (adjust shift linkage). *nj | 03/31/2008 |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 3671 | 3671E | 10019195 | Rear axle pinion seal may experience a fluid leak condition. *tt updated 04-26-07. *kb | 02/16/2006 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | ||||||
| PE07037 | GENERAL MOTORS CORP. | 07/17/2007 | 12/27/2007 | FAILURE OF THE REAR DIFFERENTIAL | 07V589000 | |
| Odi evaluated two different alleged defects involving rear drivetrain components during this preliminary evaluation.gm is conducting a recall to address one of the defect conditions and odi has opened an engineering analysis to continue its investigation of the other alleged defect. on december 19, 2007, gm submitted a defect information report to nhtsa concerning defective rear axle pinion seals in approximately 275,936 model year (my) 2005-07 cadillac cts, sts and srx vehicles as well as my 2006-07 pontiac solstice and my 2007 saturn sky vehicles (recall 07v-589).on sts and srx vehicles with all wheel drive, the front axle pinion seal also does not meet all of gm's specifications and may experience a fluid leak.gm indicated that the seal supplier made an unauthorized change to the pinion seal material.leaking pinion seals could result in loss of rear differential lubrication which could result in rear wheel lock-up and loss of vehicle control. on december 7, 2007, odi opened an engineering analysis (ea07-017) to investigate complaints of rear drivetrain component failure (e.g., fractured rear differential carrier housing or rear axle half shafts) while driving in approximately 7,600 my 2004 through 2006 cadillac cts-v vehicles.this condition may result in a loss of motive power and vehicle disablement and is not addressed by recall 07v-589.odi identified 35 complaints (16 to odi and 19 to gm) and 128 warranty claims potentially related to this condition (see ea07-017 opening resume).these complaints are not included in the failure report summary of this closing resume. the complaints and warranty figures given in this resume are limited to those that (a) are most likely caused by a leaking rear pinion seal; and (b) resulted in an allegation of a rear differential failure while driving.the data do not include all reports of seal leakage. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 07/09/2012 | 82000 | 1 | |
| My husband and i have been working with hill cadillac, fc kerbeck and gm protection plan to resolve our repair issues. the information we have received is that the timing chain needs to be replaced. we paid for additional warranties when we purchased our cadillac in 2010. our timing chain was replaced in august 2011 and now are being told that there is no oil in our car and we need repairs that cost over $2000.00. my husband and i do not have that kind of money instantly. we have provided documentation of timely oil changes and up to date repairs on the vehicle. we love our car and now need the dealership and others to stand behind their certified car and repair our car. any help you can give would be appreciated. contacts spoken to are: rubin/cadillac corporation: 866-790-5600 x 11197 - case number:[xxx]hill cadillac - 610-356-4900 fc kerbeck - [xxx]- 856-786-8200 (place of purchase) thank you for any help you can provide. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/09/2012 | 82000 | ||
| My husband and i have been working with hill cadillac, fc kerbeck and gm protection plan to resolve our repair issues. the information we have received is that the timing chain needs to be replaced. we paid for additional warranties when we purchased our cadillac in 2010. our timing chain was replaced in august 2011 and now are being told that there is no oil in our car and we need repairs that cost over $2000.00. my husband and i do not have that kind of money instantly. we have provided documentation of timely oil changes and up to date repairs on the vehicle. we love our car and now need the dealership and others to stand behind their certified car and repair our car. any help you can give would be appreciated. contacts spoken to are: rubin/cadillac corporation: 866-790-5600 x 11197 - case number: 71-1086411753 hill cadillac - 610-356-4900 fc kerbeck - meech marvasi - 856-786-8200 (place of purchase) thank you for any help you can provide. | |||
| 08/12/2008 | 33200 | ||
| Tl*the contact owns a 2007 cadillac cts. while driving 50 mph in the rain, the contact depressed the brake pedal and the vehicle spun out. the vehicle crashed into the barrier in the middle of the road. there were no injuries. the vehicle was destroyed and had to be towed from the scene. a police report was filed. the vehicle was purchased from the dealer in june of 2008 and they were aware of nhtsa campaign id number 07v589000 (power train:axle assembly:axle shaft:seal), but never informed the contact. she received a recall notice after the crash occurred. the failure mileage was 33,200. | |||
| 06/11/2008 | 4833 | 1 | |
| Mileage: 4,833 i had been waiting in line at a carwash, and when it was my turn to enter, i began to slowly move forward. as i was inching forward, my car began to move faster than it should. i applied the brake, but i did not have any and my steering was locked. it felt like my car stalled, but at the same time, it kept moving forward. fortunately, i was able to engage my emergency brake to prevent me from crashing. this is the 2nd time this has happened. the first time was in august of '07. that time, i was parked at the top of my sloped driveway. the car lurched forward and i had no brakes or steering and my car rolled down the hill and into a brick wall. i ended up in the er with a neck injury. the dealership found nothing. my car has been in and out of the dealership for various problems tied to the electrical system of the car. (ex. the traction control would engage inappropriately or would stop me dead in the middle of the road, the trunk came open while i was driving, it would have pickup hesitation, it would also feel as if it were accelerating itself while i was driving, my oil life reading was off by 38%, car had to be reprogrammed because the power train system detected a malfunction in the engine control system, the gas gauge and low fuel warning lights are not performing accurately.) as of today, my car has been in the shop for 17 days as they continue to attempt to fix my problems. if you factor in the time it was in their after my accident due to the malfunction of the car, it has been over 77 days in the past 10 months. *tr | |||
| 05/27/2008 | 0 | 1 | |
| This letter is pleading to be released from lease agreement and refunded the money invested in my car. i?m no longer happy with the quality of the cadillac cts and the number of recalls associated with these vehicles. in essence, i have been leased two new vehicles that were lemons according to lemon laws in the state of virginia. i have had the same safety problem repaired more than three times with both cars. at this point, i am truly nervous to drive my car, more so after reading the many reports of people experiencing car fires, suddenly losing control of their car on the highway, and gears locking up. most importantly, the car is not safe and i?m scared to continue to subject myself and young children to possible injuries because of the power drain safety problems i?ve experienced before and after the recall. to date, my 2007 cts has been repaired 4 times for the axle/differential. i?m not an expert but in my findings, the power train deals with differential unit, axle assembly, shaft seal leak, and the automatic transmission. luckily, these repairs were covered under the warranty. however, the service department is just applying a band aid to the situation. i?m concerned about what might happen next time and who will be responsible for future expenses when the warranty expires. as a result of all this, i would like to be released from the remainder of my lease agreement and refunded the payments made to gmac due to the lemon law. i have never been late on making payments on my cars. as of june 2008, i have paid $14,187.80 towards my 2007 cts and look forward to being compensated for a car not mechanically suitable to drive. your response will be greatly appreciated. should you need additional information, i can be reached at 301-332-4329. thanks in advance for time and attention on this matter. respectfully, lajuan howard *tr | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 10/23/2007 | 43000 | ||
| 2007 cadillac cts-43000 miles-driving at 50 mph when car downshifted to second gear and would not change back to drive until i shifted to neutral and back to drive.had this happened at 70 mph or had it shifted to low gear it could have caused a major accident.(did not press on accelerator to cause the car to shift into another gear) | |||
| 07/07/2007 | 15000 | 1 | 07/06/2007 |
| Tl*the contact owns a 2007 cadillac cts. in feb of 2008, the vehicle was taken to the dealer for nhtsa campaign id number 07v58900 (power train:axle assembly:axle shaft:seal); however, the vehicle was not repaired correctly. the transmission module was recently replaced and the manual gear failed. recently, the rear rotors failed. a complaint was filed with the manufacturer and they stated that they would not assist with the repairs because the vehicle was over 30,000 miles. in addition, the warranty was expired. the failure mileage was 15,000 and current mileage was 38,000. updated 12/02/08. *lj updated 12/03/08. *jb | |||
| 08/12/2008 | |||
| Tl*the contact owns a 2007 cadillac cts. while driving less than 60 mph in rainy weather, the traction light suddenly illuminated. when the brakes were applied, the vehicle slid everywhere. the rear or front of the vehicle struck a north and south divider. none of the air bags deployed. a week and a half later, the contact received a safety recall notice for nhtsa campaign id number 07v589000 (power train:axle assembly:axle shaft:seal), which she believes to be the cause of the failure. the current and failure mileages were unavailable. | |||
| 02/19/2008 | 1 | ||
| February 2008,. received recall letter for new cadillac 2007. appointment was made and problem has not been corrected - end of february 2008. car still leaks from engine and leaves residue in driveway where parked. contacted dealership and they are not interested in repairing. cadillac customer service made another appointment for diagnostic for may 2008. car still not corrected. feel the car should be replaced. bought brand new - am 80 years old and need vehicle that is safe and secure. main reason for purchase. i cannot continue to take car back and forth to dealership and problem not corrected. feel it is a tactic and car should be replaced. the recall drive axle differential seal - bearings and other components including drive wheels, brakes, engine, etc..... *tr | |||
| 03/06/2008 | 7400 | 1 | |
| 07 cadillac cts was driven and parked. i minute later it was on fire, started on top of transmission in interior. extinguished in another 2 minutes but damage exceeded $20,000. gm product liability and esis dragging feet on warranty claim or relief for > 2 months, insurance says cigarette (don't smoke) dealer wont do anything for fire event. cause is defective catalytic cnvtr/transmission but no help from gm, dealer, warranty, i've offered photos fire report, etc. insurance wants to settle quick and salvage. i need to keep for gm evaluation for safety defect-they aren't very interested or helpful. no car, no warranty relief but luckily no injury. can gm be pressed to resolve liability to the owner in a timely manner?, do they even care if i ignore insurance pressure to keep car available to gm inspect for root cause? thank you *tr | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 03/25/2008 | 1 | 06/09/2007 | |
| Can not get local dealership to perform recall work on vehicle. i have also contacted gm and they merely reiterated what the dealer says. no seals. they are saying rear seals for 2007 cadillac cts are on back order and they do not know when they will get more. meanwhile vehicle sounds like you are running over someone when you put it in reverse and proceed to back up. meanwhile i am driving an unsafe vehicle. i am afraid to drive my vehicle. *tr | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||
| 02/01/2008 | 0 | 1 | 08/01/2007 |
| I received a recall on my 2007 cadillac cts recall # 07204 in february 2008. i called the dealer and they don't have parts to fix the recall. it has now been 2 months. help. *tr | |||
| 04/02/2008 | 0 | ||
| Tl*the contact owns a 2007 cadillac cts. the contact received a safety recall notice for nhtsa campaign id number 07v589000 (power train:axle assembly:axle shaft:seal) in february of 2008. he has called the dealer more than twice concerning the availability of the parts for the recall repair. he most recently called the dealer on april 2, 2008 and was informed that the part would not be available for at least two more months. there had been no failure to date. the purchase date was unknown. the current mileage was 10,000. | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 03/24/2008 | 1 | ||
| This complaint is to ensure that all of the following cadillac modes have been removed, recalled, repaired from the new/used automotive dealerships, auto auctions, etc. 2007 cadillac cts, sts, srx. *tr | |||
| 01/04/2008 | 1 | ||
| Cadillac cts 2007 rear differential broke was driving on the high way and suddenly lost control of the car. the back wheels locked completely. no apparent trigger. put on brakes (i was scared i was close to the edge of the overpass), shut off the car and the smoke dissipated. no warning at all; no other damage but quite terrifying. cadillac was extremely responsive and has replaced the rear differential. *tr | |||
| 11/25/2007 | 15300 | 1 | 08/25/2007 |
| Driving approximately 65 mph on i64 in virginia when gears locked up and lost all acceleration. pulled off to the side and could smell a burning sensation, car then would not move. back wheels locked up and when car attempted to be moved for a tow, entire back end rattled and grinded. took vehicle to the dealer as it is still under warranty and has only 15k miles, dealer reported that it was an exploded rear differential. all parts were replaced by dealer, who remarked they had replaced many rear differentials in the past yet has never seen one explode like that before. luckily, driver remained in control of car and pulled over at the very instant there was a problem otherwise this could have resulted in a catastrophic loss while traveling at a high speed on the interstate. *tr | |||
| 11/23/2007 | 6315 | 1 | 07/14/2007 |
| Cadillac 2007 cts - purchased july 14 2007, 14 miles on car - middle aug 07 1,500 miles bad evaporator coil replaced- end of oct 07 leak in back right seal boot - repaired by dealer - november 23rd complete differential failure at 15 miles per hour - we were on vacation in branson missouri, 4 hours from home - car towed to springfield, missouri to thompson's cadillac - thompson cadillac gave us a rental car to drive home. car is currently in springfield, we will need to drive back at the end of this week to get our car. *tr | |||
| 06/12/2007 | 4 | ||
| I own a 2007 cadillac cts-v.since purchased the vehicle has been leaking differential fluid from numerous points of rear end assembly.i have taken the vehicle to service 5 times and five times the problem was not corrected.the differential assembly on theses types of cadillacs are very weak and not able to withstand the power of the vehicle. i think this is deffinetly a safety concern and have done much research and found numerous complaints from other cts-v owners who have had complete differntial failure where the unit has blown up into several peices which may cause loss of control of vehicle.i think something should be done to correct this problem from the manufacturer.in my case they changed numerous seals and gaskets but after driving vehicle home the leaks always reoccur from the unit flexing because its weak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 01/01/1901 | 1 | ||
| 2007 cadillac cts has issues with the clutch and flywheel. consumer states that gm indicated that the clutch, flywheel and actuator burnt out due to driver wear and tear. *nj (lawyer wrote in on behalf of his client)*jb | |||