Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 020232003A | 08/01/2002 | 020232003 | 634913 | Some customers may comment on a steering vibration, shudder or moan noise during parking maneuvers. *tt | 10/10/2002 |
| 020232003 | 02/01/2002 | 629465 | Some customers may comment on a steering vibration, shudder or moan noise during low speed turning/parking maneuvers. *tt | 04/02/2002 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 070202 | 02/07/2002 | 629767 | Some customers may comment about a steering vibration, shutter or moan noise during low speed turning parking maneuvers. *tt | 04/05/2002 | |
| 100401 | 04/10/2001 | 619410 | Some customers may complain of a low speed power steering shutter primarily during right turns that can be felt through the steering wheel and seat. *tt | 05/30/2001 | |
| 300800 | 08/30/2000 | 619037 | Some customers may complain of a low speed power steering shutter primarily during right turns. *tt | 05/11/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING | ||||||
| RQ03001 | GENERAL MOTORS CORP. | 01/02/2003 | 09/15/2003 | POWER RACK AND PINION STEERING FAILURE | ||
| Gm conducted a safety recall (nhtsa # 02v286) to address a steering defect pertaining to a lower pinion bearing (lpb) within the rack and pinion steering gear (r&p). the recall covered 1,159,156 model year 1997-1998 pontiac grand prix vehicles built between march 1, 1996 and october 31, 1997, 1996-1998 pontiac trans sport, chevrolet lumina apv, chevrolet venture, oldsmobile silhouette minivans, and chevrolet cavalier and pontiac sunfire sedans built between january 1, 1996 and october 31, 1997.odi opened this rq after receiving reports that other vehicles were exhibiting the same symptoms as the recalled vehicles.based on odi's review of technical and complaint data collected during the rq, the w-cars are associated with either a higher steering complaint rate or a higher lpb failure rate than the other vehicles investigated under the rq and are above or near the rates for the recalled vehicles.thus, odi will further examine the w-cars (1996-1997 oldsmobile cutlass supreme, 1996-1998 buick regal, chevrolet lumina, chevrolet monte carlo, 1997-1998 buick century, and 1998 oldsmobile intrigue) under a new investigation, engineering analysis (ea)03-019. | ||||||
| STEERING - RACK AND PINION | ||||||
| RQ03001 | GENERAL MOTORS CORP. | 01/02/2003 | 09/15/2003 | POWER RACK AND PINION STEERING FAILURE | ||
| Gm conducted a safety recall (nhtsa # 02v286) to address a steering defect pertaining to a lower pinion bearing (lpb) within the rack and pinion steering gear (r&p). the recall covered 1,159,156 model year 1997-1998 pontiac grand prix vehicles built between march 1, 1996 and october 31, 1997, 1996-1998 pontiac trans sport, chevrolet lumina apv, chevrolet venture, oldsmobile silhouette minivans, and chevrolet cavalier and pontiac sunfire sedans built between january 1, 1996 and october 31, 1997.odi opened this rq after receiving reports that other vehicles were exhibiting the same symptoms as the recalled vehicles.based on odi's review of technical and complaint data collected during the rq, the w-cars are associated with either a higher steering complaint rate or a higher lpb failure rate than the other vehicles investigated under the rq and are above or near the rates for the recalled vehicles.thus, odi will further examine the w-cars (1996-1997 oldsmobile cutlass supreme, 1996-1998 buick regal, chevrolet lumina, chevrolet monte carlo, 1997-1998 buick century, and 1998 oldsmobile intrigue) under a new investigation, engineering analysis (ea)03-019. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/16/2005 | 123600 | 3 | 02/16/2005 |
| Making a left hand turn, without warning the power steering failed. it took a extreme amount of physical effort to complete the turn and clear on coming traffic. before this event there was no indication of a problem. | |||
| 09/01/2001 | 44000 | 1 | 09/15/2000 |
| Consumer complained about problems with traction control, abs and console message center, indicating a problem with steering. consumer took vehicle to the dealer, who informed consumer that these problems were not covered under a recall, and any repairs would be charged to the consumer. *ak | |||
| 05/08/2003 | 1 | ||
| The steering wheel locked up while driving. *jb | |||
| 82000 | |||
| The consumer pulled the vehicle out of a parking space but the steering wheel would only turn to the right. *nlm | |||
| 08/06/1997 | 2 | ||
| Vehicle experiences complete loss of steering under wet conditions. (attorney for client) | |||
| 08/29/1997 | 3 | 05/23/1997 | |
| When making a turn the steering wheel steers in the opposite direction. the dealer said that this problem was normal. *ak consumer states this only happens during right turns and in the passing lane, dealer has performed an alignment and replaced rack and pinion, however this has not corrected the problem. *slc | |||
| When making a right turn the vehicle steers to the left. dealer has not been successful in repairing the problem. *ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 08/03/2006 | 54500 | 1 | 06/17/2001 |
| For over a year i have had a warning light indicating abs brakes and traction control problems, service steering system and service engine. they have not been able to fix it. i found a recall from 1997# 04v110000 where 156,000 1997 cadillac devilles were affected. cadillac customer service said my vin was not included. today that recall complaint was no longer showing on the nhtsa site. i've had some braking problems and was told by the dealer my brakes are fine. steve, the service manager said i no longer had warranty and acted unconcerned. they said it would cost $800 to replace the ebtcm and that might not fix it. the dealer just acts like it is no problem. apr 26, 2006 my dic display showed service steering system my mileage was 53,874. invoice stated cust concern not duplicated. may 04,2006 service steering system message on dic. traction control light on again. the invoice showed cause internal fault. cadillac electrical and ac diagnosed shorted magna steer solenoid in the steering gear and a bad ebtcm. c1241 & c1277 replaced steering gear and set front toe. showed replaced ebtcm misspelling for replaced. cleared codes also. i had warranty and pd $100.july 10. 2006 invoice states again service steering system message on the dic. diagnosed code c1241 as an open wire in the insulation c1 pin f of the ebtcm replaced pinf and repaired wiring, cleared code. aug 11, 2006 i returned with only 54,595 mileage invoice again states anti-lock light and traction control light on interment. stated npf no problem found. another auto repair pulled up codes showing ebtcm stalled pump motor. sept.7, 2007 again warning indicators. abs brakes,traction, control and service engine. alderson said it would cost around $800 and might not fix this problem. i was charged $93.05 for diagnosis and the problem still exists. nhtsa should be aware of these brake and traction problems. this should have been fixed while i still had warranty. *jb | |||
| 08/17/2001 | 1 | ||
| Consumer could hear a knocking noise in steering column, dealer replaced steering gear. *slc | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 82000 | 05/01/2001 | ||
| Backing out of parking space vehicle would not straighten out or turn to left. dealer replaced power steering pump, but problem continued. the, dealer replaced rack and pinion, and problem disappeared.*ak | |||
| 1 | |||
| Power steering belt fails in wet weather causing loss of control. | |||
| 08/20/1997 | |||
| While turning a corner , vehicle's power steering goes out. dealer is aware of problem . dealer told owner that loss of power steering is due to a wet belt in the motor. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 06/27/2002 | |||
| While driving 45 mph power steering went out. vehicle has not been examined by dealer yet.*ak | |||
| 02/01/1998 | 10/01/1997 | ||
| Experiences complete loss of power steering under wet conditions. | |||
| STEERING - RACK AND PINION | |||
| 12/01/2004 | 1 | ||
| While driving and upon attempting to make left turn vehicle would not go. heard a loud clunking noise, and could not make left turns at all. contacted the dealer, and found the steering rack and pinion had to be replaced. *ak | |||
| 05/27/2003 | 45000 | 1 | 10/28/1999 |
| While making a left hand turn, the steering wheel locked up. the driver managed to pull over, although with some difficulty. the vehicle was towed to the dealership. the consumer was informed by the mechanic that the cause of the steering wheel locking up was due to the rack and pinion. *ak the rack and pinion was replaced. *scc *jb | |||
| 82000 | 05/01/2001 | ||
| Backing out of parking space vehicle would not straighten out or turn to left. dealer replaced power steering pump, but problem continued. the, dealer replaced rack and pinion, and problem disappeared.*ak | |||
| 08/12/1998 | 1 | 12/20/1996 | |
| Steering gear rack & pinion failed. *yc | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 07/19/2001 | 02/01/1997 | ||
| The steering column was repalced at no charge. *ak | |||