Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 07/01/2004 | 20000 | ||
| Headlamp lenses cloud reducing nighttime visibility for driver and for other vehicles. polycarbonate lenses discolor and turn yellow. problem is pervasive across most makes and models. replacement lenses are very costly. the problem did not exist when glass headlamps were used, and replacement was inexpensive. | |||
| 03/04/2009 | 85000 | 1 | |
| 1.both front headlight lens/covers fell off. one recovered. adhesive attaching cover to headlight was still on cover, hardened; no adhesive is on headlight assembly. no signs of stress to headlight or surrounding bodywork. 2. driving in rain causes all four bulbs in headlight assembly to fail with resulting instantaneous loss on headlight (high and low beams) and turn and position lights. 3. bulbs replaced, recovered cover epoxied to headlight assembly, headlight assembly with missing cover needs to be replaced. parts, except failed bulbs,currently installed in out of service car. *tr | |||
| 01/10/2008 | 65000 | ||
| Tl*the contact owns a 1998 cadillac deville. the plastic lens of the exterior headlamps developed a yellowish tint over time, which reduces visibility while driving. the contact took the vehicle to the dealer and they stated that they would attempt to clean the lens. if that remedy fails, the contact will have to replace the exterior headlamps at the cost of $300 each. the failure mileage was 65,000 and current mileage was 66,000. | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 01/09/2007 | 133000 | 0 | 10/09/2003 |
| Tl* - the contact has a 1998 cadillac deville with an odometer reading of 133000 miles and both headlight units are cloudy. the contact said that the visibility is very poor an there is no way to clean them to improve visibility. when making a left turn it becomes difficult to see. the contact took the car to the dealer (caramgo cadillac) and he was told that both head light units need to be replaced. | |||
| 11/17/2006 | 88610 | 1 | 05/05/2003 |
| Headlight lens falls off. *jb | |||
| 10/31/2006 | 157000 | 1 | 03/01/2000 |
| Dt*: the contact stated the vehicle's oil and antifreeze leaked causing the intake and outtake of the engine to rust, in turn causing the pipe to bust and the vehicle to overheat. the vehicle needed a new engine to fix this issue. updated 12.8/2006 - 4.6 liter northstar engine. the l/f window was inoperative. the brakes pulsated. the ses light illuminated. the headlight was inoperative. the automatic transmission failed. *nm | |||
| 09/19/2006 | 68000 | 1 | 07/02/2006 |
| Dt*: the contact stated while driving 60 mph on the highway, the headlight cover fell off without warning. the vehicle was driven to the dealer who determined the entire headlight needed to be replaced. | |||
| 03/13/2006 | 30000 | 1 | 12/16/2002 |
| Dt*: the contact stated the headlight lens became faded and cloudy due to sun and weather conditions. as a result, there was less visibility while driving at night time. the vehicle was taken to the dealer for inspection; however no repairs were made. updated 3/28/2006 - *nm | |||
| 08/20/2005 | 67982 | 2 | 08/17/2004 |
| I was driving on the highway when the plastic headlamp cover and seal flew off of my car onto moving traffic. i called the cadillac dearship in which they say i have to replace the whole entire headlamp which will cost $300. the headlamp had dry cracked glue around it where it seemed like the glue got old and started to crack. | |||
| 08/29/2002 | 10000 | 4 | 08/22/2001 |
| The abs traction control was not working and the dealer was unable to resolve the problem. the vehicle has been in and out of this dealer repair shop for this problem since aug. 2002 and the intermittent problem with brake failures and extended braking distance keep recurring. *jb anntena stuck up. power antenna assembly replaced. oil level low and oil light is on. there was no reading on the dipstick. had to add two quarts of oil after driving 1500 miles. oil life indicator was reset. piston, rod and oil rings replaced. drivers side headlight cover fell off with bulb burnt out. headlamp housing assembly replaced. consumer went to start vehicle and it wouldn't start. battery replaced. catalytic converter rattling. drivers side heated seat/switch inoperative. while giving gas hesitates; struggles up a hill. spark plug wire replaced. notification by postcard. ordered parts. drivers side window won't go up. replaced left door window switch. ses light on. exhaust recirculation valve (egr) replaced. transmission makes a grinding noise on fast acceleration. dealer found the exhaust pipe at the rear of the converter shifting a cross brace when accelerating. rearview mirror broke off base. *tt | |||
| 01/20/2005 | 1 | ||
| No noted event. the headlight lens for 98 cadillacs, (not sure if this applies to other years as well) comes lose and leaves the inner elements exposed. this seems to be a problem with many cadillacs during this period. i had to purchase 2 headlights. what guarantee do i have that this will not happen again. why are they using substandard material. *nm | |||
| 11/30/2004 | 71017 | 2 | 08/26/1998 |
| Both front headlight lenses came off on two separate occasions while driving 70-75 mph in the rain. dealer was notified.*ak | |||
| 07/14/2004 | 44000 | 1 | 08/02/2002 |
| Consumer reported headlights failed to operate while driving. consumer noticed the headlight lens was missing 0r fell off. dealer was not notified. *ak | |||
| 11/06/2004 | 70000 | 2 | |
| In 2001, the right headlight lens on my 1998 cadillac deville fell off. the dealer, heritage cadillac, replaced the headlight assembly at no cost, since the car was still under warranty. on 11/6/04, the left headlight assembly fell off. i have not yet discussed the problem with the dealer. *ak | |||
| 09/10/2004 | 71000 | 1 | |
| While driving driver's side headlight lens fell off. dealership was notified, but did not resolve the problem. *ak | |||
| 08/27/2004 | 1 | ||
| Headlight cover sheared off while driving. consumer was able to contact the dealer for an appointment to inspect and repair the vehicle. *ak | |||
| 05/03/2004 | 64000 | 2 | 09/01/2003 |
| The right headlight lens fell off unnoticed while driving, and the left headlight lens was lost. insurance inspector indicated that the lenses had a factory defect. *ak *nm | |||
| 03/02/2004 | 2 | ||
| Headlight lens came off while driving. consumer took the vehicle to dealer for inspection, and mechanic informed the consumer that passenger's side lens was replace due to a recall a year ago. but, driver's side was not on recall. *ak there are two occurrences of the headlight lens coming off the vehicle. first happened on the driver side then the second on the passenger side. insurance company paid for the repair of the first failure of the headlight lens, but not on the second incident because it was said that it was a factory failure. *la | |||
| 105000 | 1 | ||
| While driving at 30 mph lens on driver's side headlamp came off and hit the windshield. *ak | |||
| 07/19/2003 | 53633 | 1 | |
| Consumer states that while driving and no warning the headlights lens will fall off, causing a distracting to consumer view. dealer notified. *ak *ts | |||
| 02/16/2003 | 103000 | 1 | 05/08/1998 |
| I am very concerned about the headlights going out on my 1998 cadellac develle. the passenger side lens blew off the car and went flying. the headlight went out. i stoped to see what had happen - saw no lens on the one side. checked the other side and the lens was ready to fall off. i had not lights on one side and if i had not wired the other lens in place it would have blew off and i would have had no headlights. contaced the dealer and was told they are aware of this problem but suggested i contact the 800#. they refused to do anything about the problem stating it was out of warrenty. researching the problem i am finding their has been several complants having the same problem. i beleive an investigation is in order. this is very unsafe for the drive and a projectile could do a great deal of harm to a person being struck but the flying lens. the sad part is you can not even buy a lens. th e dealer will only sell you a complete assembly at $240. how would one know if the new asm will not do the same? | |||
| 09/06/2002 | |||
| Consumer states that while driving and no warning the headlights lens will fall off causing a distracting to consumer view. dealer notified mr | |||
| 04/06/2002 | 1 | ||
| Driver's side headlight cover fell off while driving the vehicle. *ak *yd | |||
| 1 | |||
| The driver side headlight, the license continuously falls off, and the bulb falls out. took to dealer. problem not remedy as of yet. nlm *ts | |||
| 01/11/2002 | 2 | 06/01/2000 | |
| Consumer states that cover for left and right headlight assemblies has disconnected and fell off of vehicle. dealership has not examined vehicle to determine the cause of the problem. *ak the service manager told consumer that he had seen this problem on several cars of this make and model. *yd | |||
| 12/26/2000 | 1 | 11/01/1997 | |
| The head light lenses have fallen out of both headlights on the vehicle, consumer has since replaced the head light lenses at his own expense, however manufacturer has agreed to reimburse consumer for the charges he incurred.*yh | |||
| 04/05/2001 | 1 | 09/01/1998 | |
| Consumer was driving at approximately 70 mph ,heard loud noise when left front headlamp cover assembly came loose and flew off, hitting the left side view mirror, bounced over, cracking windshield and striking windshield wiper. consumer went to dealer, and was told it was common problem. also, spoke to other consumers who had same defect. *ak *slc | |||
| 05/19/2001 | 5 | 07/01/2000 | |
| The air conditioning was too cold on passsenger side - closed vents - when comfortable they were opened only to find that there was now hot air coming out. the next series of events took place in a very short amount of time. the control for the headlights was dimming to off then going on, the air conditioning stopped working, the instrument panel digital display went out leaving no indication as to speed. the passenger noticed a glow in the door panel, this glow was a fire. i pulled on to the shoulder and we got out. i called *11 indiana toll road for assistance and the fire was extingusted in a matter of minutes. the car is now at the dealer in oak lawn il. and general motors is investgating the incident. | |||
| 12/26/2000 | 1 | 11/01/1997 | |
| Headlight lenses have fallen out of both headlights of the subject vehicle. the left headlight assembly was replaced by my dealer, neal norton cadillac, at my expense. whe the righ lense failed, the failure was identified before the lens was lost, and i reattached the lense using liquid nails adhesive. this repair has worked thus far, but i am concerned that the lense will fall out again. neither my dealer, nor cadillac acknowledge this to be a manufacturing quality and reliability issue. they have both argued the headlight lenses are trim. to the contrary, i consider the lenses to be an important element in the safety of my vehicle. if i were to drive the vehicle without the lenses in place, i believe the headlights would soon fail. this would most likely happen when the vehicle was being drive, endangering both those within the vehicle and others near the vehicle. i see at least one other such failure reported in your problem list for this make, model and year vehicle. i believe that as the age of this fleet of vehicles increases, you will see more such failure and that it is only a matter of time before this failure results in an injury of death. i believe a full investigation is needed, and i believe that such an investigation will find that a recall is in order. i will be happy to discuss this serious safety problem in more detail with your organization. | |||
| 01/25/2001 | 01/01/2001 | ||
| Headlight lens adhesive defective. moisture causes light failure. *ak | |||
| 12/01/2000 | 1 | ||
| Passenger side headlight cover came off while driving causing headlight to fail when exposed. *slc | |||
| When accelerating from a stopped position, engine stalls out, and the hedlights go out. dealer has seen vehicle 5 or 6 times, and still has no solution. *ak | |||
| EXTERIOR LIGHTING - HEADLIGHTS - CONCEALMENT DEVICES | |||
| 11/17/2006 | 88610 | 1 | 05/05/2003 |
| Headlight lens falls off. *jb | |||
| 03/05/2004 | 45564 | 1 | |
| Driver side headlight cover fell off because it was loose. consumer didn't know when the headlights fell off. the driver's side cover was dry and brittle. *ak *mr | |||
| 12/23/2003 | 1 | 05/19/2002 | |
| Two days before christmas of 2003 i noticed the clear plastic outside shield to my driver's side headlight assembly was missing, it just fell off. now this cover is part of a sealed headlight assembly to protect the light bulbs from the weather elements so that they will not burn out. this part is suppose to be permanently glue together but apparently it wasn't, so i checked the other side and it was loose and it fell off in my hand. i drove to my local cadillac dealer to ask them about this problem and to see if they had new shields. the parts manager proceeded to tell me that the headlight assembly is one piece and he told me that they keep them in stock because they have problems with them all the time. the cost of these headlight assemblies are $250.00 a piece for a part that should last a life time unless damaged in an accident. i asked him if there was some kind of recall and he said no. my concern about this whole thing is when the weather elements hit my headlight bulb it blew it out. if i wouldn't have notice my other cover was loose i would have lost all lighting and may have been involved in a major accident. i went to an auto wrecker and bought a used headlight assembly for $160.00 and i have the other cover bungee strapped on. i contacted gm by e-mail several weeks ago about this problem and they never responded to my e-mail and i know they got it. i think they are trying to blow me off so that nothing comes of this, so i hope someone will review this problem and help me and others who have had this problem but never said anything about it. thank you for your help cliff dilling ddtaservicesinc@epohi.com *jb | |||
| 2 | |||
| Left lens fell off of vehicle. *mr while in motion, the right head light lens had fallen off. on another occasion, the left lens had fallen off as well. the dealer stated there was a problem with the glue not holding the lenses. *scc *jb | |||
| 07/11/2003 | 1 | ||
| While driving, the right headlight lens fell off. about a week later, the left headlight lens off. the dealer stated the glue had deteriorated due to age. *ak *cb *jb | |||
| 06/07/2003 | 77800 | 2 | 05/01/2000 |
| Both lenses have detached from the headlights. as a result, the headlights blew out. *ak the right headlight lens had fallen out onto the highway. the rain struck the unprotected headlight and caused it to burn out. the left lens was also loose but did not fall out. the dealer stated this was a common problem. *scc *jb | |||
| 33000 | 1 | 07/28/1998 | |
| The head light lens fell off unknowingly, which resulted in the bulb blowing out. the head light lens was replaced at no cost to the consumer.*jb *cb *jb | |||
| 02/14/2003 | 42000 | 2 | 01/27/2003 |
| Both headlight lens came off. was told by dealer the lens could not be replaced by itself so had to purchase and install 2 sealed headlight units. cost of over $600. dealer picked up half the cost. car had only 40,000 miles. i called cadillac customer service and all they said they could do was to contact the dealer which i had already worked with. dealer feels there should be a recall on the headlights because 'we replace a lot of these on '97 & 98' devilles, grand am's, and other similar products. these are sealed units just like any other sealed unit that should be covered under warranty (original or extended). it's considered trim which is not right. what makes a sealed headlamp any less important than any other sealed unit on the car? certainly its location should not. it's just plain a defect in manufacturing and cadillac should face it and make it right.*jb | |||
| 02/10/2003 | 1 | 04/08/1998 | |
| My headlight lens blew off the car and hit the winsheild. since it was raining and snowing this caused my headlight to go out. i stopped to see what happened and saw the lens was not attached to the asm. in checking the other headlight i found it to was ready to come off. the other head light was very loose. the dealer had stated this was a problem on 1998 cadillacs but state it was not covered under warrenty. called the 800 # and was told the same thing. in checking i found many complaints and one stated the position cadillac is taking is that the lens is a trim item. if this was fact then the lens should be sold as a seperate trim item. the fact is it can not and is sold as a assembly which cost $245 each. this is a serious safry hazard for the driver and anyone who could be hit by the lens. i feel this scam should be investigated and would like an explanation as to why this was not a recall item with so many saftey compaints. i also found this has been a problem since 1998 -1999. *jb | |||
| EXTERIOR LIGHTING - TURN SIGNAL | |||
| 08/25/1998 | |||
| Turn signal operates erratically. sometimes it works and sometimes it does not. consumer will be taking car to dealership tomorrow to be corrected. *ak | |||