Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 020137005 | 06/01/2002 | 634891 | Subject regarding a/c shuts off for 3-5 minutes in how weather with vehicle speed at / above 113 km/h (7u0 mph). *tt | 10/10/2002 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 030844005B | 01/01/2005 | 030844005C | 10005588 | Poor radio reception or radio static/ increased interference with rear window defogger on or some rear window defogger grids may be inoperative. *tt | 03/04/2004 |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 050864023 | 08/01/2005 | 10017378 | Inoperative power window. *tt | 11/04/2005 | |
| VISIBILITY - WINDSHIELD | |||||
| 020864009 | 04/01/2002 | 634527 | Some customers may comment that their door glass is scratched. *tt | 10/03/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 10/20/2010 | 32000 | ||
| Tl* the contact owns a 2002 cadillac deville. the contact stated that as the front driver side window was engaged, the window opened with a loud pop. the window then abnormally fell into the door panel. the vehicle was taken to an independent repair shop where the contact was told that the window regulator failed. the vehicle was repaired yet the failure recurred on the rear driver and front passenger side windows. the vehicle was not further repaired. the failure mileage was 32,000 and the current mileage was 40,000. | |||
| 10/20/2010 | 32000 | ||
| Tl-the contact owns a 2002 cadillac deville. while driving an unknown speed the contact began to roll down the front driver's side window and heard a loud popping noise. after hearing the popping noise the window fell down into the door panel. the vehicle was taken to an independent repair shop where the contact was told the window regulator failed. the vehicle was repaired. the failure has since recurred on the rear driver's side and and front passenger's side window. the failure mileage was 32,000 and the current mileage was 40,000. sm. | |||
| 08/29/2008 | 62000 | 1 | |
| I am the second owner of this vehicle. i purchased this vehicle directly from my local cadillac dealership where the first owner purchased the vehicle. i was told that the vehicle had a clean service history and that it was thoroughly looked over. within the one and a half years i own the vehicle i replaced both front wheel bearings, and have had three window regulators replaced. i contacted cadillac corporate and was told i would have to pay a diagnostic fee to the dealership to find out if the windows are defective. after seeing at least six complaints registered with the ntsb and finding out that the dealers in my immediate area keep the window regulators routinely stocked tells me that there is in fact a defect. why a diagnostic fee and why not an honest attempt to remedy the defect with the customers that have remained loyal to gm over the years? i'm sorry but this type of treatment will make me think twice about what brand of vehicles my family & i purchase in the future. *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/28/2008 | 119000 | 1 | |
| I had 3 windows on my 2002 cadillac that the arm inside the window has broken and the window fall down and you cannot get it back up general motor has a problem with as the dealer told me he had others with same problem and he quoted repair cost with out looking up the cost. *tr | |||
| 12/18/2006 | 2 | 04/06/2005 | |
| I have replaced 2 regulators in the last 9 months ( 5/18/06 & 12/18/06). while driving there was a very loud noise and the window dropped into the door panel. i had the regulators replaced at a cost of $350 each. *jb | |||
| 11/04/2006 | 2 | ||
| I have had to replace 2 of my window regulators in the past month. now that the regulator and motor are one part, this is a fairly pricey repair. the noise is very scary when the regulator goes and can definitely cause an accident. *nm | |||
| 10/12/2006 | 51537 | 4 | 03/20/2004 |
| I have replaced all 4 window regulators on the car. they fail and the window falls down! when this happens it is very loud and distracting. in a driving rain it almost led to an accident! the car has 56,000 mile on it. *nm | |||
| 09/22/2005 | 62000 | 3 | 03/07/2005 |
| I don't suspect that this defect is safety-related so much as just a defect, but the window regulators have broken on 3 of the windows in my cadillac in the last 5 months, causing all 3 windows to be stuck in the down position. the repair guy says he is repairing a lot of regulators in a lot of different cars because they are cheaply designed. *nm | |||
| 1 | |||
| Consumers wife entered the vehicle. the seats, mirror and steering are supposed to respond to her key fab as programmed, but it did not. trying to attempt it manually did not work either. the vehicle was taken to the service dept. who found a module under the drivers seat had shorted out and blew a fuse. *jg | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 2 | 09/23/2002 | ||
| Consumer complaining about the design of the accelerator pedal being close to the brake pedal. mr the consumer states that it causes additional seconds to get his foot on the brake pedal from the accelerator pedal. the consumer also states that the same maneuver happens when his right foot hits the end of the side vertical panel. scc when looking in the rear view mirror, consumer can only see one quarter of the bottom horizontal view. on a sunny day, the illuminated numbers on the dash are not visible and requires repeated glances to obtain an accurate reading. the passenger door handle is difficult to reach for closing once it has been opened. *jg | |||
| VISIBILITY - WINDSHIELD | |||
| 06/11/2002 | 06/01/2002 | ||
| The windshield of the vehicle is severely distorted. i have been having severe headaches and medical problems due to this windshield. it has affected my health. i have been seen by numerous doctors in various fields. the distortion in this windshield has caused poor visibility and unsafe driving conditions.*ak | |||
| 09/26/2001 | 1 | 09/01/2001 | |
| Loud intermitent grinding noise hear when steering turned when backing outand turning wheel car driven less than 100 miles. as car milage increases noise is becoming more constent. windshield the rubber gaskets on both sides is installed on top of the glass instead of in the groves provided.this allows road salt and other debris to accomulate at bottom corners of windshield. this causes a messey appearance and will eventually cause corrosion. in the event of an accident the windshield may pop out degrading the body integrity. poor alignment. all points with the exception of the rear camber could be adjusted to specifications except the rear camber.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 01/01/2002 | 1 | 11/20/2001 | |
| Turn signals do not turn off after making a turn, consumer has to either turn them off manually or turn the wheel 90 degrees. dealer stated that's the way turn signals are designed.*jb consumer took vehicle to norwood cadillac where its service writer informed consumer that the turn signals were designed that way and that all vehicles of this model operated in the same manner. nothing was done because of the design. the hood bounces and flutters at highway speeds only. the hood bumpers and panel were not adjusted. they were aligned and adjusted. also, when the wipers are in delay mode, the operation is erratic. consumer was informed that the windshied and wipers are water sensitive. the wipers will speed up if the windshield is very wet. *jg | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 07/15/2002 | 8687 | 20 | |
| 1. (a) my cadillac (dhs-2002) operates in a dangerous and defective manner that could cause accidents. i have had the vehicle serviced no less than 16 times to fix equipment failures, including those which could be major safety issues, to no avail. (b) the airbag warning light has come on two separate occasions, though the bag never deployed. (c) the vehicle suddenly stalled when making turns. 2. (a) my vehicle contains automatic rain sensors for its windshield wipers. the wipers come on violently (highest level), even when not turned on, and though it is not raining. the danger is sudden distraction, which could easily cause an accident when merging with traffic and in other dangerous driving situations. they also come on suddenly when passing radio towers. the date set forth below is the first incident; it continues to happen. (b) the airbag warning light creates fear in the driver, as we are unsure as to if and when the airbag will deploy. if it where to deploy erroneously while we were driving, the results could be catastrophic. (c) on two occasions, while making turns in traffic, the vehicle stalled, which could have led to a serious accident. 3. (a) i have returned the vehicle to my dealer for service on numerous occasions. no parts have been replaced, nor has any repair been effected. it appears that this is a systemic issue, and i suspect that it affects all cadillacs similarly equipped. (b) the airbags where replaced on two occasions which has, as least temporarily, solved the problem. (c) on two occasions, sensors were replaced which where allegedly the cause of the problem (last time this occurred was 5/25/05) the foregoing represent critical electronic system failures that could result in fatal accidents. the inability of gm to resolve the automatic wiper issue, together with multiple repairs of other sensors that caused major system failures requires investigation into the safety of this vehicle. | |||