Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||||
| 09232002 | 09/23/2002 | 10008622 | Self-articulating headrest mechanism on the second row seats with clearance less than allowed for inadvertent insertion of objects or extremities smaller than the initial opening. *tt | 08/10/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 08/10/2005 | 96001 | 1 | 07/10/2005 |
| While driving i leaned back on the seat and the lower left front of seat pulled up abruptly, it caused me to almost have an accident. when i checked out what had happened , the seat track that attaches the bottom of the seat to the glide rails pulled through the bolt and snapped off. i have contacted gm about replacement , they said they will get back to me . the part needs to be replaced with a new one. *jb | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 01/06/2004 | 1 | 04/20/2004 | |
| While driving my cadillac escalade (yr. 2000) to a business meeting the heated driver seat was on and burned through the leather and burned me as well. i had to do an emergency pull off on the shoulder of the road in order to avoid getting burned severely. i almost wrecked my vehicle into oncoming traffic because the heat was so intense that i had to lift by bottom off the seat while driving approximately 35-45 miles per hour. i took my vehicle directly to the dealership to have it looked at and they stated that they have never seen a heated seat get that hot before on any vehicle type. the service department explained that the cause was a short in the heater but a short is supposed to automatically turn of the heater. they estimated the heater got up to 140-150 degrees in order for it to burn the leather seat. i contacted cadillac to see if there was a recall on the seat and they stated they had no recalls on 2000 cadillac escalades for the heated seats. i simply requested for them to cover the cost of replacing the seat but they stated that my warranty and contract did not cover that type of malfunction. now i am afraid for any of all the other heated seats (passenger and back seats) to be turned on. *cb | |||