Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 040234001 | 10/01/2004 | 10012736 | Vehicle pulls on breaking acceleration and wanders. *eh | 03/11/2005 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 000235003E | 08/01/2004 | 000235003F | 10011223 | Clunking noise under hood and can be felt in steering wheel. this bulletin replaces previous bulletin 00-02-35-003e. *tt | 01/11/2005 |
| 3243 | 3118J | 10010873 | Pop/clunk/click noise on right or left turns. *eh | 12/15/2004 | |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 030235006 | 12/01/2004 | 10005165 | Revised steering wheel replacement procedure. *tt | 02/10/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| 030235002 | 02/01/2004 | 030235002A | 10001142 | Minor scratches to wood steering wheels. *tt update. *tt | 04/17/2003 |
| 000235003B | 01/01/2003 | 000235003A | 10000950 | Clunking noise under hood and can be felt in the steering wheel. *tt | 04/04/2003 |
| STEERING - COLUMN | |||||
| 000235003N | 04/01/2008 | 10025148 | Clunking noise under hood and can be felt in steering wheel and/or steering column (replace upper intermediate steering shaft [i-shaft] assembly). *pe | 07/14/2008 | |
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 010235003 | 04/01/2001 | 619366 | The deletion of the steering column / wheel locking feature on vehicles with automatic transmissions. *tt | 05/24/2001 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 101001 | 10/10/2001 | 627975 | Some customers may comment about a whine noise coming from the steering column area while turning the steering wheel in parking lots at low speed and/or while standing still. *tt | 03/01/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/04/2008 | 100000 | ||
| Tl- the contact owns a 2002 cadillac escalade. the contact stated that while driving 20 mph the steering wheel locked and the brakes failed. the contact shifted into reverse in order to get the vehicle to stop. the vehicle was taken to an independent mechanic and was informed that the steering pump needed to be replaced. three years later failure recurred. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 166,000. pmb | |||
| 10/04/2008 | 100000 | ||
| Tl- the contact owns a 2002 cadillac escalade. the contact stated while driving 20 mph the steering wheel locked and the brakes failed. the contact put the vehicle in reverse to get the vehicle to stop. the vehicle was taken to an independent mechanic and was informed the steering pump would need to be replaced. three years later failure recurred. the vehicle had not been repaired. the failure mileage was 100,000 and the current mileage was 166,000. dt | |||
| 11/08/2002 | |||
| Consumer states while driving 50mph the vehicle lost power steering and power brakes. please provide any additonal information. ts | |||
| STEERING - COLUMN | |||
| 07/20/2004 | 19000 | 1 | |
| The steering wheel has a lot of play in it. when accelerating steering wheel pulls to the right. when stepping off the accelerator pedal steering goes to the left. dealership is telling the consumer that there is no problem. genral motors field representative says that the vehicle is operating within specifications. consumer is unhappy with the findings, and would like to get this problem resolved. *ak | |||
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||
| 06/03/2006 | 58800 | 3 | 08/24/2004 |
| During a u-turn, on a 4-lane street the power steering and brakes stopped working. i wasn't able to steer or stop. the steering became very hard as well as the brake pedal. the cadillac dealer suggested it was the power steering pump and changed it under my warranty. i picked the car up 1 week later after being told that my car was fixed. after leaving the dealer, i stopped at a traffic light and my break pedal began vibrating and again i was not able to steer the car. i took the car back to the dealer and allowed him to talk me into keeping the car for the weekend (it was a friday and no mechanics worked the weekend). again i left the dealer and carefully attempted to drive the car home. i was stopped behind a car making a left turn and as i attempted to remove myself from behind the car by changing lanes, i realized that the car will not turn unless moving. i went back to the dealer and demanded that they keep the car until fixed. one week later (the following friday) i was called to pick up my car again. i was told that the new power steering pump was bad and they had replaced it with another new one. this time the steering wheel was jerky, and the brakes vibrated a little less than before. in addition, the battery light was blinking on and off and the charge was at appx. 9 volts. i left the car again. the next friday i picked up my car and was able to drive it for about a week and a half all the while knowing that it still wasn't right. this time the steering was less jerky (but jerky nevertheless) while applying the brake, the front end was clumping when i went over bumps, there was way too much play in the steering wheel, and the car is whistling while driving and idling. i took the car back on thursday, july 6, 2006, the service writer drove it and instructed me to bring it back on monday. at this time, my car is not fixed. the condition of my car has become substantially worse each time i picked up the car. *nm | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 02/23/2006 | 35382 | 1 | 04/10/2002 |
| Dt*: the contact stated while backing out of the garage, at 3 mph, the brakes and steering failed. the ignition was turned off and the vehicle stopped. the vehicle was towed to the dealership, where it was determined the fluid in the power unit for the brakes and power steering was contaminated because of a broken seal, causing the failure. the power unit was replaced, and the other units connected to this were drained and refilled. updated 3/28/2006 - *nm | |||
| 02/20/2004 | 82000 | 1 | |
| Power steering failed. as a result, vehicle crashed into a mailbox, and then into a ditch. no injuries reported. *ak | |||
| 12/01/2002 | 5 | ||
| The brake pedal became stuck. the power steering was defective, the brake booster pump was defective as well, which also cracked and leaked fluid. the pump was replaced by the dealer. there was a strong vibration felt from all four wheels, in which the all wheel drive system had malfunctioned and caused the front differential to seize and explode. scc *jb | |||