Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | ||||||||||||||||
| 02V067000 | GENERAL MOTORS CORP. | from 12/10/2001 to 12/11/2001 | V (Vehicle) | 249 | 04/05/2002 | MFR | GENERAL MOTORS CORP. | 03/06/2002 | 03/25/2002 | |||||||
| Defect Summary | Certain passenger vehicles were built with missing or under-torqued steering gear attachment bolts. if a bolt is missing, the driver may notice uneven steering response or unusual noises during turns. | |||||||||||||||
| Consequence Summary | If the left bolt is missing and the right mounting strap fails, steering control is lost and a vehicle crash could result. | |||||||||||||||
| Corrective Summary | Dealers will inspect the vehicles for presence and proper torque of both steering gear bolts. owner notification began april 5, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buick at 1-800-521-7300 or cadillac at 1-800-458-8006. | |||||||||||||||
| Notes | Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 060235010 | 05/01/2006 | 10020814 | Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during maneuver and/or steering wheel rotation. (replace intermediate shaft). *kb | 01/22/2007 | |
| 010232001F | 02/01/2006 | 10019516 | Clunk felt/noise heard from steering column, steering gear and/or front of vehicle during turning maneuver and/or steering wheel rotation. *tt | 03/21/2006 | |
| 030236002 | 08/01/2003 | 10012577 | Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh | 03/07/2005 | |
| 040235004A | 06/01/2004 | 040235004 | 10012177 | Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. this bulletin replaces 04-02-35-004. *eh | 02/16/2005 |
| 040235004D | 11/01/2005 | 040235004C | 10008657 | Clunk noise from front of vehicle during turning maneuver/steering wheel rotation. *tt *nm | 08/13/2004 |
| 01263 | 01/01/2004 | 01263A | 10007631 | Steering clunk noise. *mj | 07/06/2004 |
| 010235009A | 08/01/2003 | 0010235009 | 10004353 | Steering column to instrument panel fastener removal. *tt | 12/03/2003 |
| 010232001C | 09/01/2003 | 010232001B | 10004280 | Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt | 12/01/2003 |
| 030235002 | 02/01/2004 | 030235002A | 10001142 | Minor scratches to wood steering wheels. *tt update. *tt | 04/17/2003 |
| 020232001B | 05/01/2002 | 020232001A | 634921 | Some owners may comment on a moan / squawk noise during low speed turning maneuvers. *tt | 10/10/2002 |
| 010232001B | 07/01/2002 | 010203001A | 634803 | Some customers may comment on a clunk type noise coming from the front of the vehicle during a turning maneuver. *tt | 10/09/2002 |
| 020232001A | 03/01/2002 | 020232001 | 631216 | Customers may complain on an audible moan/squawk type noise heard during low speed turning maneuvers. *slc | 05/21/2002 |
| 211201 | 12/21/2001 | 629652 | Concerns with power steering moan primarily on right hand turns. *tt | 04/04/2002 | |
| 020232001 | 01/01/2002 | 628835 | Concerns with moan/squawk noise during low speed turning maneuvers. *tt | 03/21/2002 | |
| 051101 | 11/05/2001 | 628092 | Some vehicles may exhibit a clunk type noise while turning, especially felt in the steering wheel. *tt | 03/05/2002 | |
| 051101 | 11/05/2001 | 628094 | Some vehicles may exhibit a clunk type noise especially felt in the steering wheel while turning. *tt | 03/05/2002 | |
| STEERING - COLUMN | |||||
| 42 | 02/01/2002 | 637908 | Noise in the tilt / telescoping steering column. *tt | 12/09/2002 | |
| 311001 | 10/31/2001 | 628074 | Information on a rattle noise experienced while driving, emitting fromthe lower portion of the power tilt telescoping steering columns. *tt | 03/05/2002 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 250102 | 01/25/2002 | 629720 | Concerns with power steering moan condition at low parking lot maneuver speeds and when maing right hand turns. *tt | 04/05/2002 | |
| 060901 | 09/06/2001 | 626085 | Some vehicles may experience a power steering squawk noise during low speed turns, most often when turning right. *slc | 12/12/2001 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030232049 | 11/01/2003 | 10004765 | Release of new outer tie rod ends for service. *tt | 01/06/2004 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| 051002 | 05/10/2002 | 636641 | Information on telescoping steering columns that may exhibit a clunk noise in the left front corner of the vehicle.*tt | 11/12/2002 | |
| 020235004 | 05/01/2002 | 634919 | Concerns with clunk / rattle noise from lower steering column area when traveling over road bumps. *tt | 10/10/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/10/2012 | 165000 | ||
| Tl- the contact owns a 2002 cadillac seville. the contact stated that while driving 50 mph the steering wheel became loose. the contact parked the vehicle and allowed it to sit overnight. the following day, the contact attempted to reverse from her driveway when she heard a loud, abnormal noise. the contact drove the vehicle to a mechanic where they advised her that the there was a bolt missing that was causing the rack and pinion to bend. the vehicle was not repaired. the manufacturer was notified of the failure and advised the contact that the vehicle was not included in any recall. the failure mileage was 165,000. kmj | |||
| 10/10/2012 | 165000 | ||
| Tl- the contact owns a 2002 cadillac seville. the contact stated that while driving 50 mph, the steering wheel felt loose. the contact parked the vehicle and let it sit over night. the contact tried back the vehicle out of her driveway she heard a loud noise. the contact drove the vehicle to a mechanic and they stated that the there was a bolt missing and caused the rack and pinion to bend. the vehicle was not repaired. the manufacturer was notified and they stated that her vehicle was not included in a recall. the failure mileage was 165,000. ap | |||
| 10/13/2012 | 162000 | 1 | |
| My vehicle started to feel as if the steering was a little loose a few months ago, at one point i thought i had a flat tire, but i brought the car to a tire shop and they verified my tires were fine and they could not see any visible problems or leaks. about a week later i was driving down highway 610 and i temporarily lost control of the vehicle when trying to switch lanes, and almost side swiped a truck. the loss of control was only during the turn of the steering wheel, i gained control when i straightened the steering wheel and continued on home. on october 13, 2012 i got into my car and put the car in reverse, and the vehicle's steering was even more loose. i turned the steering wheel to the right and the front end made a clunk sound and the entire vehicle shifted upwards when i proceeded to turn the wheel. a mechanic verified that a missing bolt damaged the mounting strap, which also damaged the rack and pinion. *tr | |||
| 10/13/2012 | 162000 | ||
| My vehicle started to feel as if the steering was a little loose a few months ago, at one point i thought i had a flat tire, but i brought the car to a tire shop and they verified my tires were fine and they could not see any visible problems or leaks. about a week later i was driving down highway 610 and i temporarily lost control of the vehicle when trying to switch lanes, and almost side swiped a truck. the loss of control was only during the turn of the steering wheel, i gained control when i straightened the steering wheel and continued on home. on october 13, 2012 i got into my car and put the car in reverse, and the vehicle's steering was even more loose. i turned the steering wheel to the right and the front end made a clunk sound and the entire vehicle shifted upwards when i proceeded to turn the wheel. a mechanic verified that a missing bolt damaged the mounting strap, which also damaged the rack and pinion. | |||
| 02/11/2004 | 1 | 02/05/2004 | |
| The intermediate steering shaft causes significant binding/ratcheting feedback through the steering wheel whenever it is turned. cadillac has issued several service bulletins for this problem. at 45,000 miles (feb 2004), per the sb, the dealer lubricated the splines of the intermediate steering shaft. at 75,000 miles the problem returned. per the dealer, cadillac redesigned the shaft and began replacing the original part per a new sb. the new part however also failed to correct the binding/ratcheting. cadillac then issued another sb and returned to lubricating the splines whether the old or new design shaft is installed. cadillac customer service was contacted and advises the car owner must take ownership of this problem, no assistance or permanent solution is available. the intermediate shaft was lubricated by the dealer a second time at the owner's cost. the lubrication of the shaft is not identified as a regular maintenance requirement. cadillac has repeatedly failed to provide a proper resolution, providing only a band aid fix and now passes the responsibility to the individual owner. the problem will be exacerbated as these vehicles age and cadillac has repeatedly failed to responsibly address the problem. *jb | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 03/18/2002 | 3 | 03/18/2002 | |
| While driving, steering column would vibrate/shake uncontrollably and make a loud noise. vehicle has been to dealer on three occasions, and the problem reoccurring. *ak dealer informed consumer that the steering column has excessive clearance in the bearings. *slc | |||