Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||||||||||||
| 08V527000 | GENERAL MOTORS CORP. | from 10/01/2003 to 03/31/2004 | V (Vehicle) | 17301 | 12/03/2008 | MFR | GENERAL MOTORS CORP. | 10/09/2008 | 10/09/2008 | |||||||
| Defect Summary | Gm is recalling 17,301 my 2004 cadillac srx vehicles equipped with an automatic transmission. some of these vehicles have a condition in which the transmission shift lever can be moved from the park position with the ignition on and without the operator depressing the brake pedal or, in some cases, the shifter can be moved from the park position with the ignition turned off. | |||||||||||||||
| Consequence Summary | If the vehicle is parked or parked on a slope, this condition could allow the vehicle to roll increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the pawl stopper and a bushing within the shifter assembly free of charge. the recall began on december 3, 2008. owners may contact cadillac at 1-800-982-2339 or through their website at http://www.gmownercenter.com . | |||||||||||||||
| Notes | Gm recall no. 08178.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 3277 | 10017185 | 5l40e/5l50e fluid leak from bell housing area. *sc | 10/26/2005 | ||
| 3091 | 01/01/2004 | 3091A | 10010239 | Operating characteristics of 5l40e/5l50e transmissions. *sc | 11/05/2004 |
| 3067A | 01/01/2004 | 10009601 | Unacceptable shift quality after transmission repair or software/hardware change. *tt | 10/08/2004 | |
| 01996 | 01/01/2004 | 10007214 | Clunk during garage shift maneuvers, chuggle or bump during a throttle tip in or throttle tip-out at 65 -70 mph and/or downshift bump or clunk when coming to a stop. *nm | 06/03/2004 | |
| 01395A | 11/18/2003 | 10004199 | Shifter adjustment for manual driver shift control. *tt | 11/21/2003 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 060730020 | 09/01/2006 | 10020738 | Intermittent engine chuggle at highway speeds during light throttle load. (reprogram transmission control module (tcm)). *kb | 01/04/2007 | |
| 060730030 | 11/01/2006 | 10020725 | 5l50-e transmission torque converter clutch (tcc) surge, shudder or chuggle (reprogram tcm). *kb | 01/03/2007 | |
| 3392 | 3392A | 10016708 | The 5l40e and 5l50e automatic transmission may experience a condition of high tcc slip speed and or dtc p0741. *tt updated 09-26-07. *kb | 09/28/2005 | |
| 609 | 09/01/2004 | 10016209 | Operating characteristics of 5l40e/5l5oe transmissions. *sc | 09/02/2005 | |
| 050730001 | 01/01/2005 | 10013479 | Information for delayed shift engagement from park to drive. *eh | 04/19/2005 | |
| 3233 | 10011694 | No forth and fifth gear possible codes p0700 p0741 p0762. *eh | 01/28/2005 | ||
| 3213 | 10011587 | Bump clunk during tip in tip out or coming to a stop. *eh | 01/27/2005 | ||
| 040730012 | 03/01/2004 | 10008678 | Transmission fluid checking procedure for 5l40-e and 5l50-e automatic transmissions. *tt | 08/13/2004 | |
| 00836 | 01/01/2004 | 00836A | 10007623 | 5l40e 5l50e transmission- high tcc slip speed and or diagnostic trouble code (dtc) p0741 high tcc slip speed. *mj | 07/06/2004 |
| 01976 | 01/01/2004 | 10006931 | Clunk bump condition, shifting drive to reverse/reverse to drive. *mr | 05/19/2004 | |
| 01831 | 01/01/2004 | 10006630 | 5l40e, 5l50e automatic transmission revised fluid level checking procedure. *mr | 05/07/2004 | |
| 01463A | 01/01/2004 | 10005503 | 5l40 and 5l50e automatic transmission serviceable components. sit bulletin 1400878. *tt | 03/01/2004 | |
| 01432 | 01/01/2003 | 10004412 | Automatic transmission poor acceleration, performance. *tt | 12/05/2003 | |
| 01422 | 11/18/2003 | 10004234 | 5l40e/5l50e transmission may exhibit a condition of the (ipc) instrument panel cluster message center displaying transmission over temperature idle engine and a possible diagnostic trouble code (dtc) p0218. *tt | 11/24/2003 | |
| 020730012B | 04/01/2004 | 020730012C | 10000928 | Hydra-matic 5l40-e serviceable components and labor operations. original not yet received. *tt bulletin 02-07-30-012b not yet received. *tt | 04/04/2003 |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 08-08-49-001 | 02/01/2008 | 10024226 | Inaccurate fuel gage readings, fuel gage reads empty when there is fuel in tank, fuel level low message in dic, dtc p2066 set (reprogram ecm). with 2.8l or 3.6l engine (vins t, 7 - rpo's lp1, ly7). *nj | 03/27/2008 | |
| 040604011 | 03/01/2004 | 10008667 | New procedural requirements for powertrain control module (pcm) replacement. *tt | 08/13/2004 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
| 3434 | 3434A | 10017037 | Transmission oil cooler lines deletion of cooler thermal bypass valve. *tt | 10/20/2005 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 3671 | 3671E | 10019195 | Rear axle pinion seal may experience a fluid leak condition. *tt updated 04-26-07. *kb | 02/16/2006 | |
| 3051 | 3051A | 10010367 | Howl or whine noise from the rear axle on accel and/or decel. *tt | 11/17/2004 | |
| POWER TRAIN - DRIVELINE | |||||
| 040730044 | 12/01/2004 | 10017435 | Driveline clunk noise on light acceleration (tip in) and/or deceleration (tip out) most noticeable at lower speeds and/or from down shift when coming to a stop. *tt | 11/08/2005 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| 020730002 | 08/01/2004 | 020730002A | 631799 | Information on 5l40e automatic transmission operating characteristics. *slc *ar | 06/20/2002 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 07/01/2011 | 107000 | ||
| Attempting to leave gas station, car began to decelerate and the engine rev'd high. this was an issue with the throttle that cost over $600.00 to repair. now, i am hearing a clicking noise at sudden acceleration, took to cadillac dealer for diagnostic and they told me it was something in the transfer case and that they could not replace parts, that i would have to replace the whole thing at a cost of $3000.00! i definitely do not have the money to repair this item. this has really turned me off. i plan to purchase another vehicle and would love to buy american, but with this level of service and lack of care for the customer, i am going to look elsewhere. it seems there are several forums for this problem for the same year with the exact problem. cadillac should provide better service for parts that they know are defective. | |||
| 11/18/2010 | 80000 | ||
| Transfer case chain started slipping; push gas and vehicle woulnt go; cost $1000 to repair; 2004 cadillac srx | |||
| 03/04/2011 | 98000 | ||
| During routine acceleration the car accelerator became non-functional, engine went to idle, and engine warning light came on. after manual shut down engine ran normally. problem was faulty control module on throttle body. mechanic reported that on-board computer automatically shuts the throttle down when this type problem is sensed to avoid damage to engine. complaint is that if this condition occurred while pulling out into traffic we could have been seriously endangered. protection of the well-being of the driver and passengers and other motorists is more important than potection of the engine. this condition should be corrected on this model and prohibited on all models | |||
| 08/08/2009 | 65000 | 1 | |
| At about 65-70k miles the rear differential started making noise in my 2004 cadillac srx. i took it to the major cadillac in kansas city, they told me it was normal. the whine turned into a mechanical clucking sound when the car accelerating from a stop. i returned to the same dealership. they told me it was a common software updated that need to be installed (and charged me about $250). when i picked it up, pulling out of the parking lot, the noise was still there. i asked for a refund or for them to actually fix the issue. i was told to return when my service rep was in. the next day the dealer was shut down by gm. i understand some of these details don't directly to the issue (which i will further explain), but seems to be a symptom of how the gm dealers handle issues. today i took it to one of two remaining gm shops in town. they needed to perform a $200 fluid exchange on the rear differential to determine whether it was the issue. then called me back, saying there was no 100k mile warranty on the car and the replacement would be about $1300, along with the additional items that should be done putting the total to over $2500. on a car that now has just over 70k miles and is not quite five years old. had i not seen so many other owners with the exact same issues with the model, i would have thought it was a rare occurrence. but given the bevy of individuals with the same thing happening, this would seem to be a glaring design defect. i appreciate there is a place to compile these complaints. maybe action can be taken to remedy this issue. thank you *tr | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 11/16/2009 | 72435 | 1 | |
| 1.i was getting on highway to go to dr. appt stepped on gas peddle and heard loud plastic banging coming from rear of car. pulled over thought maybe picked up something. looked around & under car saw nothing. got in, started to proceed again, bang bang bang again. ok figured that if u step on gas peddle barely bang would stop. got to the dr. go to leave again bang. 2. it occurs every time u step on throttle more than a little bit. brought to my mech that i have been dealing with for 22 years. told me it was rear transfer case. told me it sounds like someone wants to come out of it with a hammer. 3. had to replace rear transfer case. cost $2000. mech. told me i am going to get sick when u see it. i got down there with camera. main shaft has metal to metal contact that wore down with metal shavings under caused wobble in shaft. also every link in chain had little bit of play in it so it would jump sprocket and hit plastic plate. that's where plastic bang was coming from. i don't have part because mech had to send back for core but i do have plenty of pictures to show of how much play was in chain, metal shavings under shaft, marks on shaft hole nine yards. *tr | |||
| 01/20/2006 | 41000 | 1 | 01/20/2004 |
| Dt*: the contact stated while driving 20 mph and attempting to make a right hand turn into a parking lot, the steering column completely locked. after attempting to manually turn the steering wheel for twenty minutes the vehicle resumed normal operations on its own. the vehicle was taken to the service dealer who was unable to duplicate the problem. the problem continued to occur intermittently while turning to the left or right. the vehicle was returned to the dealer who determined the power steering hoses were reversed when the vehicle was originally manufactured. the hoses were switched, but this did not remedy the problem. the steering column continued to lock intermittently. in addition to the ongoing steering column problem the vehicle had several other problems as well. the vehicle's engine suddenly stalled without any prior warning while traveling 70 mph. the vehicle was maneuvered safely to the side of the road and was easily restarted after a 30 minute period. the vehicle was taken to a service dealer where it was determined the throttle control had caused the gas supply to shut off to the engine. the throttle was replaced and this remedied the problem. later, the transmission made a noise and the rear end felt loose while traveling 60 mph. the vehicle was taken to the dealer where it was determined there were loose nuts on the wheel. all lug nuts were tightened on all four wheels. the tightening of the nuts appeared to remedy both the transmission noise and the loose feeling in the rear of the vehicle. the contact traded the vehicle due to the dealers inability to remedy the ongoing steering problem. updated 3/9/2006 - *nm | |||
| 09/07/2005 | 15700 | 1 | 01/05/2005 |
| My 2004 cad. srx showed a left rear flat tire. i pulled the vehicle to a level, asphalted, scenic overlook area, 23 miles from page, az. i could not get the shifter from drive into park gear, nor would the key turn or release from the ignition. i got out to check and change tire, spare would not release, either. i called on-star, gave emergency details, to first advisor, then advance diagnostics. i got out of car, it surged, backwards, with the emergency brake, completely on, and it accelerated, taking me with it, i pushed away, and it kept accelerating over the scenic overlook, being destroyed. on-star never contacted the police, ambulance, or me, even 1 week after the accident, i had to call them and request the audio or transcript of the malfunctions, and crash. *nm | |||
| 03/26/2004 | 2000 | 1 | |
| While driving 30 mph transmission failed without warning. as a result, vehicle lost power. *ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 05/01/2009 | 80000 | ||
| Tl*the contact owns a 2004 cadillac srx. while driving approximately 50 mph on normal road conditions, the contact heard a loud noise outside the vehicle. the wheels locked up and failed to operate. the driver felt that this was a life-threatening situation because the vehicle just stopped without any warning. roadside assistance was called to the scene and the vehicle was towed to her residence. an independent mechanic inspected the vehicle and stated that the front end differential failed. the vehicle is in the process of being towed to an authorized dealer for repair. the failure and current mileages were 80,000. | |||
| POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE) | |||
| 12/14/2003 | 900 | 2 | |
| While test driving a new cadilac srx equipped with automatic all wheel drive, v-8 engine and 20 tires (oversided the reg 18 standard tires and wheels) vehicle steering froze making left hand turn going approx 10-12 mph....right front tire and wheel . failed...causing skid into curb....preliminary inspection showed failure of all wheel drive or right wheel lugs/tire failure causing loss of tire/wheel.*ak | |||