Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 040843002 | 07/01/2004 | 10012126 | Insufficient or no fluid spray from rear window washer on lift gate. this service replaces 040843002. *eh | 02/14/2005 | |
| 02099 | 01/01/2004 | 10007460 | Rear liftgate washer inoperative. *mj | 06/23/2004 | |
| 102003 | 10/20/2003 | 10005004 | Rear or tailgate window washer operation. product feedback. gm voicemail log. *tt | 01/22/2004 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 3995 | 10019939 | Ultraview sunroof reverses when express closing. *tt | 05/16/2006 | ||
| 3543 | 10017302 | Supplement to add 2004 model year to tsb 05-08-67-001 ultraview roof noise or bind. *tt | 11/02/2005 | ||
| 3387B | 10017131 | Ultraview sunroof binds or reverses when closing. *tt | 10/25/2005 | ||
| 3233A | 3233B | 10013497 | Creak, itch, squeak noise from ultra-view roof. 3233a not yet received. *tt | 04/20/2005 | |
| 3304 | 3304A | 10013498 | Availability of sunroof attaching clips. *tt | 04/20/2005 | |
| 02119 | 01/01/2004 | 10007790 | Ultra view sunroof with xm radio does not open fully. service vme. *tt | 07/12/2004 | |
| 030867004 | 06/01/2003 | 10002878 | Parts availability for sunroof repairs. *tt | 09/30/2003 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY - SUN ROOF ASSEMBLY | ||||||
| EA06001 | GENERAL MOTORS CORP. | 01/20/2006 | 12/01/2006 | SUNROOF GLASS FAILURE | ||
| Odi's investigation of the cadillac srx glass roof did not identify any defective manufacturing process, design, or quality control issue with the srx glass roof system.gm believes that the most likely cause of breakage is stone or sharp object impact against the glass.the investigation included a peer multi-vehicle analysis.that analysis found that other vehicles with large glass roof systems experience random stone/object impacts and broken glass panels.the incident rate for the subject vehicles did not stand out in this analysis.the srx ultraview power glass roof consists of up to three tempered glass panels surrounded by metal trim around the perimeter of the roof structure.the main front panel is a large movable glass panel residing over the first and second row occupants.the middle non-movable panel is not accessible from the inside.the rear non-movable panel is an optional panel (ultraview plus option) and is viewable from the inside.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.see summary report for additional information. | ||||||
| PE05052 | GENERAL MOTORS CORP. | 09/22/2005 | 01/20/2006 | SUN ROOF GLASS FAILURE | ||
| Of the 17 complaints, there were 9 injury incidents resulting in 19 individuals being injured.the injuries consist of cuts and scrapes to occupant's face, arm, hand or leg.some injuries were the direct result of the falling glass fragments while other injuries occurred when occupants were exiting the vehicle or while handling the glass fragments.in addition, there were five warranty claims related to the issue for a total of 22 reports.gm has not identified any manufacturing process or quality control issue with the movable sun roof/moon roof glass panel.they believe the most likely cause of the breakage is random stone or sharp debris impact to the glass roof structure.odi's analysis indicates that the number of incidents will continue to increase as my 2006 vehicles are sold and put into service.the evidence indicates that the broken glass fragments will fall directly onto both the front and middle row seat occupants of these vehicles.these occurrences may pose a risk of driver distraction and/or occupant injury.this investigation is being upgraded to an engineering analysis (ea06-001) to further assess this matter and will include my 2006 srx vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||
| 02/17/2004 | 2700 | 1 | 12/29/2003 |
| While driving at highway speeds and when the back windows are opened there is a severe amount of turbulence. the turbulence is to the point that it actually feels like the ear drums are going to rupture. dealer suggested to the consumer that he keep the front window cracked when the back windows are down. *ak *la | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - INTERIOR | |||
| 10/12/2004 | 1 | ||
| While driving, the rear view mirror failed. this caused poor visibility. the rear view mirror dimmer function failed as well. the mechanic informed the consumer that the vehicle was operating as designed. please fill in additional information. *jb the consumer stated that for tall people the auto dimmer does not work at the angle it is attatched. the second row seat head rest blocks the sensor. the consumer stated that the glare is dangerous. *tc | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 08/17/2007 | 36000 | 1 | 08/01/2006 |
| Tl*the contact owns a 2004 cadillac srx. the contact stated that a 1.2 inch pebble struck the sunroof while the vehicle was parked. the sunroof glass exploded, but was caught by the vinyl sliding cover. the vehicle was not inspected by a dealer. the current and failure mileages were 36,000. the consumer stated the pebble was thrown by a child, about 10 feet from the vehicle. it had to hit the roof glass at a low angle. updated 12/31/07 | |||
| 07/28/2007 | 56660 | 1 | 01/21/2006 |
| Ultraview sunroof on my 2004 cadillac srx exploded, shattering into 100's of pieces. not struck by foreign object. outside temp = 75; spped = 65 mph. *jb | |||
| 06/16/2006 | 1 | 03/01/2006 | |
| 2004 cadillac srx sunroof shattered while driving. *ts *jb | |||
| 09/19/2006 | 28180 | 1 | 05/29/2004 |
| Dt*: the contact stated while traveling 50 mph with the power sun roof open, a vibration and a squeaking noise was heard. upon inspection, one of the bolts were missing and another was loose. an appointment was scheduled with the service dealer and the manufacturer was notified. | |||
| 06/16/2006 | 15000 | 1 | 03/28/2005 |
| Dt*: the contact stated while driving 65 mph on the highway during sunny dry conditions, the sun roof exploded into many pieces. the vehicle was immediately pulled over because some small pieces of glass began falling into the vehicle. the sunroof shade was pulled shut to prevent glass from falling into the vehicle. the vehicle was taken to the dealer who determined an external object caused the incident. the contact disagreed with the dealer because there were other complaints about the same problem. the dealership repaired the vehicle at no cost, and the contact has a receipt of the glass repair. | |||
| 03/22/2006 | 34500 | 1 | 07/05/2004 |
| Dt*: the contact stated while driving under normal conditions at 65 mph, the sunroof shattered and imploded. there were no prior problems with the sunroof reported. the sunroof was not struck by rocks or road debris. the broken glass fragments fell directly onto both the front and middle row seating. the vehicle was taken to the dealer for inspection and repair. updated 5/16/2006 - *nm | |||
| 03/13/2006 | 13428 | 1 | 03/20/2002 |
| Center panel of sun/moon roof found to be shattered for no discernible reason on my 2004 cadillac srx. dealer will not address problem as one covered by warranty. awaiting new glass panel i paid for ($1,050.99) and installation (cost unknown). *nm | |||
| 10/21/2005 | 23000 | 1 | 11/15/2003 |
| While parked the car's sunroof exploded, showering my son and i in glass. the glass was very sharp and caused minor cuts on hands while trying to get out of the vehicle. the car needed to be towed because the glass was everywhere and we feared destroying the seats by getting back in the vehicle. the dealership claimed that it was not a warranty issue and we are working with our insurance company. we feel it is an obvious vehicle defect. *nm *per mrs dershem, vehicle was being driven at the time of the incident. after pulling into parking lot, while inside vehicle, sunroof glass shattered.pco* | |||
| 10/09/2005 | 1 | 02/02/2003 | |
| Dt: 2004 cadillac srx. the contact states the sunroof exploded while driving on the highway. the vehicle is at the dealership, it was towed. they do not know why this happened. the contact was not injured when this occurred. there is an investigation opened, pe05052. the vehicle was going approximately 65 mph when this happened on october 9, 2005. *ak | |||
| 08/15/2005 | 23000 | 1 | 05/01/2004 |
| Dt: the consumer stated on 8-15-05 while driving to work the sun roof exploded. she said it just cracked and broke apart and fell down on the her. nothing fell on the car, and nothing hit the car. she was going 55 mph. the next morning she took vehicle to the dealer. the dealer talked to gm. on 8-29-05 after numerous calls gm said they would fix the car at their expense, and provide the contact with a rental car. she wanted to report this because there may be a defect in the sun roof.*ak pe05-052.pco the consumer stated the vehicle was finally fixed after 7 weeks. updated 12/07/05. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 07/15/2004 | 2500 | 1 | 05/24/2004 |
| My wife was driving north on i-75 about 70mph in her cadillac 2004 srx. the sunroof was completley opened and both front passenger windows were closed and both rear passenger windows were open. all of a sudden she felt a pop in her ears and then the rear window sheid shattered. there was no outside trauma to the vehicle. we are worried that this might be a pressure equalization problem and a defect in the vehicle. pe05-052.pco | |||