Cadillac Xts

Model Xts made by Cadillac got 9 consumer complains there is 1 recall as well as 6 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and equipment. Technical service bulletines regarding digital instrument panel, electrical system and seat belts. There was one recall concerning seats .

Model 2013

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
SEATS - MID/REAR ASSEMBLY
12V525000General Motors LLCfrom 10/12/2011 to 08/30/2012V (Vehicle)1262612/04/2012MFRGeneral Motors LLC10/31/201211/06/2012202
Defect SummaryGeneral motors is recalling certain model year 2013 cadillac xts vehicles manufactured from october 12, 2011, through august 30, 2012, for failing to comply with the requirements of federal motor vehicle safety standard no. 202, head restraints. the rear seat head restraints may not lock in the upright position after being folded forward. if the head restriant is at its lowest position and it falls forward, it will not meet the height required by the standard.
Consequence SummaryIn the event of a vehicle crash, the lowered head restraint may increase the occupant's risk of neck injury.
Corrective SummaryGeneral motors will notify owners, and dealers will replace the head restraints, free of charge. the recall began on december 4, 2012. owners may contact general motors at 1-800-458-8006.
NotesThis is general motors' recall number 12258.owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
DIGITAL INSTRUMENT PANEL
PI-0745-A07/01/201210045499Gm: lacrosse/regal/srx/xts/camaro/malibu: information issues with electrical concerns with components fused through instrument panel fuse block, intermittently. *pe09/10/2012
ELECTRICAL SYSTEM
PI-0745-A07/01/201210045499Gm: lacrosse/regal/srx/xts/camaro/malibu: information issues with electrical concerns with components fused through instrument panel fuse block, intermittently. *pe09/10/2012
ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS
PI-0745-A07/01/201210045499Gm: lacrosse/regal/srx/xts/camaro/malibu: information issues with electrical concerns with components fused through instrument panel fuse block, intermittently. *pe09/10/2012
SEAT BELTS - FRONT
SB-12-09-41-00212/01/201210051079Cadillac/chevrolet/buick/gmc: passenger seat belt indicator is illuminated due to possible conductive objects, such as tech 2, groceries, charging and audio cables, electronic tablets or computers and cell phones, placed on seats and would02/21/2013
SEAT BELTS - FRONT - WARNING LIGHT/DEVICES
SB-12-09-41-00212/01/201210051079Cadillac/chevrolet/buick/gmc: passenger seat belt indicator is illuminated due to possible conductive objects, such as tech 2, groceries, charging and audio cables, electronic tablets or computers and cell phones, placed on seats and would02/21/2013
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
PI-085911/01/201210050299Cadillac: power steering system, on some vehicles, is leaking fluid. model 2013 xts. *pe01/28/2013

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
12/06/2012351
 Passenger side airbag will not activate. she weighs 115 lbs, is 5'1. she sits on 3 inch memory foam cushion for back for eight years, no structure, only foam. in eight years she has used cushion, we have owned 5 cars and have rented over 40 cars and she has never had a problem with the passenger airbag activation. cadillac says the system is ok. i asked to try on another xts and it still did not activate. this is a design problem. i understand that some cushions might interfere with the airbag system, but this thin cushion does not. i should say it works in corvettes and worked in the loaner 2013 cts cadillac. the seat in the xts is a new design and i believe it is defective. the seat is not flat and requires a much heavier person to activate the airbag. i believe this is unsafe. the safety issue is that many older people, such as would purchase a cadillac, do use cushions and will either not be aware of or will ignore the fact that the passenger airbag will not work. i returned my cadillac (and lost $14,000) as i had to choose between my wife or the car. i purchased a lexus ls460 and the airbag worked perfectly with her cushion. *tr
12/06/201235
 Passenger side airbag will not activate. she weighs 115 lbs, is 5'1. she sits on 3 inch memory foam cushion for back for eight years, no structure, only foam. in eight years she has used cushion, we have owned 5 cars and have rented over 40 cars and she has never had a problem with the passenger airbag activation. cadillac says the system is ok. i asked to try on another xts and it still did not activate. this is a design problem. i understand that some cushions might interfere with the airbag system, but this thin cushion does not. i should say it works in corvettes and worked in the loaner 2013 cts cadillac. the seat in the xts is a new design and i believe it is defective. the seat is not flat and requires a much heavier person to activate the airbag. i believe this is unsafe. the safety issue is that many older people, such as would purchase a cadillac, do use cushions and will either not be aware of or will ignore the fact that that the passenger airbag will not work. i returned my cadillac (and lost $14,000) as i had to choose between my wife or the car. i purchased a lexus ls460 and the airbag worked perfectly with her cushion.
ELECTRICAL SYSTEM
07/19/201211
 The new cadillac touch-screen interface is a horrible safety issue. why does no one at cadillac remember how important ergonomics are for safety, and how almost everything in the car must be operable by feel, allowing the driver to keep his eyes on the road? touch-screen offers no tactile feedback. it demands that the driver take his eyes off the road. advertising campaigns about how bad texting-while-driving is are now common. and now a car company, cadillac, no less, comes out with an interface that requires the car be operated by texting. totally unbelievable! how many people involved here, including the folks who designed and executed the advertising, were asleep at the wheel? and this from a leading car company!?!?! it is time to recall all cars that have been built with a touch-screen interface and replace those interfaces with a properly designed tactile interface. i am definitely against the litigiousness of our society, but the first time someone crashes because they are foolishly interacting with your ridiculous touch-screen interface, i hope some lawyer sues cadillac (and individually every person at cadillac working on or responsible for this atrocity of an interface) off the face of the earth. also, anyone who buys one of these cars should be somewhat liable for any damage they cause for choosing to buy and operate a texting interface car. *tr
EQUIPMENT
07/19/201211
 The new cadillac touch-screen interface is a horrible safety issue. why does no one at cadillac remember how important ergonomics are for safety, and how almost everything in the car must be operable by feel, allowing the driver to keep his eyes on the road? touch-screen offers no tactile feedback. it demands that the driver take his eyes off the road. advertising campaigns about how bad texting-while-driving is are now common. and now a car company, cadillac, no less, comes out with an interface that requires the car be operated by texting. totally unbelievable! how many people involved here, including the folks who designed and executed the advertising, were asleep at the wheel? and this from a leading car company!?!?! it is time to recall all cars that have been built with a touch-screen interface and replace those interfaces with a properly designed tactile interface. i am definitely against the litigiousness of our society, but the first time someone crashes because they are foolishly interacting with your ridiculous touch-screen interface, i hope some lawyer sues cadillac (and individually every person at cadillac working on or responsible for this atrocity of an interface) off the face of the earth. also, anyone who buys one of these cars should be somewhat liable for any damage they cause for choosing to buy and operate a texting interface car. *tr