Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 030236002 | 08/01/2003 | 10012577 | Revised steering wheel position sensor or steering shaft lower bearing replacement procedure and steering wheel position sensor centering procedure. *eh | 03/07/2005 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 000235003E | 08/01/2004 | 000235003F | 10011223 | Clunking noise under hood and can be felt in steering wheel. this bulletin replaces previous bulletin 00-02-35-003e. *tt | 01/11/2005 |
| 3243 | 3118J | 10010873 | Pop/clunk/click noise on right or left turns. *eh | 12/15/2004 | |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 030235006 | 12/01/2004 | 10005165 | Revised steering wheel replacement procedure. *tt | 02/10/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| 000235003B | 01/01/2003 | 000235003A | 10000950 | Clunking noise under hood and can be felt in the steering wheel. *tt | 04/04/2003 |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 02/08/2013 | 1 | ||
| I had an accident on the hwy in georgia, the steering was hard to control/lock, the tire sled, was rust and corrode on structure, brake area, wheel area, frame, tire broke off, almost flipped and was hit from the back, and twice in the front after slamming into a cement divider and the air bags didn't deploy at all, i injured my left side, neck, back, and hip. blessed that my pregnant daughter in her 8th month wasn't in the truck with me. i had done multiple repairs on the fuel tank, tire rod, knock sensor, abs brakes, running board,brakes,rotors, etc, and was told that the rust on the frame won't effect the trucks performance and it was safe to drive because everything is attached to the frame good. i almost lost my life and two of us got injured. if these trucks are having and been having these issues- why do they just pull all of them and give people other options. *tr | |||
| 02/08/2013 | |||
| I had an accident on the hwy in georgia, the steering was hard to control/lock, the tire sled, was rust and corrod on structure, brake area, wheel area, frame, tire broke off, almost flipped and was hit from the back, and twice in the front after slamming into a cement divider and the air bags didn't deploy at all, i injuried my left side, neck, back, and hip. blessed that my pregnant daughter in her 8th month wasn't in the truck with me. i had done multiple repairs on the fuel tank, tire rod, knock sensor, abs brakes, running board,brakes,rotors, etc, and was told that the rust on the frame won't effect the trucks proformance and it was safe to drive because everything is attached to the frame good. i almost lost my life and two of us got injuried. if these trucks are having and been having these issues- why dothey just pull all of them and give people other options. | |||
| 10/21/2004 | 32000 | 2 | 06/01/2002 |
| The vehicle is a 2002 chevrolet avalanche. 1]the intermediate steering shaft has gone bad twice in 61,000 miles, dealer refuses to fix. this could cause the u-joint in the steering shaft to fracture on rough roads. 2] the abs brake system has intermittent failure problems, this could cause a loss of brakes at slower speeds and cause an accident. *nm | |||
| 01/01/2005 | 15896 | 6 | |
| Mexican assembly factory failure. there was a major failure of the rear axles and parking brake system. *bf the rear axles had grooves worn in them and the rear bearing failed. the consumer requested reimbursement. the parking brake remained inoperative. when the parking brake was released, the acceleration would hang up and a pop would be heard in the rear, there was a rattle behind the steering wheel, and the axle seals leaked. *sc *jb | |||
| 05/12/2003 | 1 | 05/15/2002 | |
| Traveling at 65 mph passing another car switched land and rearend went out. did 360 degree and hit the side on high way. air bag did not deploy. it did $9000 in damage to the front end. steering feels like its hitting another metal dealer has to grease the steering shaft every 25,000 miles factory defect but i have to pay for it after warranty ran out. applying brake when making a turn if truck goes over a road hole or bump in the road anti-lock brake does not work and loose control of the truck. suspension is not good. *la | |||
| STEERING - COLUMN | |||
| 03/01/2004 | 1 | ||
| Clunking in heard under hood and felt in the steering column. have had that for 2 years and now finally saw other avalanche and chevrolet owners with the same problem, and personal mechanic even referenced the problem to a tsb for my vin. dealer plays it off that they have to charge for inspection by mechanic and they won't replace it because its past warranty. (bill heard chevrolet). nothing has done to fix it, unsure if any mechanical failure will result from it. involving the steering column must have some possible issue. *jb | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 06/08/2005 | 2 | 12/08/2004 | |
| I own a 2002 chev. avalanche, there are problems with the tailgate hinges, and locks, the starps( recall) have been replace. there is a problem with the steering box, makes a thumping noise that can be felt through the steering wheel. my complaint is that people that have same problems with less than 50k miles are having the steering, and locks/hinges repair for free, and i'm being told that because my vehicle has 80k miles i have to pay for these repairs, and if a recall is established they will re-emburse me. if it is dangerous at 50k miles why is not dangerous at 8ok miles. | |||
| 07/28/2004 | 50000 | 2 | |
| Sudden power steering pump failure after 50,000 miles - this also caused steering box to fail because of filings from pump getting into steering box. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 11/22/2005 | 62000 | 1 | 12/01/2004 |
| I was on side of hill in grass and mud, my power steering went out, and i almost bit the bullet. my neighbor a gm mechanic said they replace them all the time, i called the dealer which he worked and they said they never heard of the problem (service manager). this is dangerous and a joke....i researched and found others with same problem at this site that have avalanches also. please help here is the site with some others , they have several thread about it this is just one: http://www.chevyavalanchefanclub.com/cafcna/index.php/topic,51094.0.html. *jb | |||
| 08/12/2005 | 70500 | 1 | 02/01/2004 |
| Dt: contact stated while sitting at a stop sign and then when he pulled out there was no power steering. there was no noise, there was no indication that anything was wrong. he took vehicle to the dealer and the said that the power steering pump shaft sheared off inside of the pump. this happened about 8-12-05. *ak | |||
| 03/13/2005 | 42500 | 1 | 07/05/2004 |
| (1) there was not any specific event, i was turning down my driveway when the steering immediately became extremely heavy and the wheel could not be turned. (2) i could not turn the wheel or stop before hitting my trash containers at the end of the driveway. (3) power steering pump was replaced. the shaft had broken inside the pump.*ak | |||
| 07/28/2004 | 50000 | 2 | |
| Sudden power steering pump failure after 50,000 miles - this also caused steering box to fail because of filings from pump getting into steering box. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 07/17/2002 | |||
| While making a turn at a low speed vehicle rolled over, and air bags did not deploy. dealer notified. *ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 1 | |||
| Steering wheel has not been centered in front of the drivers seat. while seated the steering wheel was 2 1/2 inches to the right of the drivers seat. this condition fatigued the drivers arms while driving any distance. gm customer service was contacted 6-19-03. the consumer is afraid that if the air bag deploys it may injure him instead of saving him. *ak *cb *nlm | |||
| 11/01/2001 | 100 | 10/01/2001 | |
| The dealership (tom benson) is claiming that both my mirror distortion and the vibration in the steering wheel are characteristics of the vehicle. nlm | |||