Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 04V129000 | GENERAL MOTORS CORP. | from 10/01/2000 to 07/31/2002 | V (Vehicle) | 3662211 | 09/18/2004 | ODI | GENERAL MOTORS CORP. | 03/17/2004 | 03/22/2004 | |||||||
| Defect Summary | On certain pickup trucks and sport utility vehicles, the galvanized steel tailgate support cables that retain the tailgate in the full open (horizontal) position may corrode, weaken, and eventually fracture. if both cables fractured, the tailgate would suddenly drop and strike the top surface of the rear bumper. | |||||||||||||||
| Consequence Summary | Anyone sitting or standing on the horizontal surface of the tailgate when both cables fractured could be injured by falling from the tailgate. on vehicles that have had the bumper removed, the tailgate may drop even lower. additionally, if there is cargo on the tailgate the cargo may fall off if the support cables fracture. | |||||||||||||||
| Corrective Summary | Dealers will replace the cables. interim owner notification began on april 7, 20004. the recall began on september 24, 2004, when replacement parts were available, and will continue through october 29, 2004. owners should contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438 or gmc at 1-866-996-9463, or visit www.mygmlink.com, and enter your vehicle identification number. | |||||||||||||||
| Notes | Gm recall no. 04007.customers can also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 3139 | 01/01/2004 | 10010070 | Water intrusion into cab at midgate. *sc | 11/03/2004 | |
| 3118A | 3118F | 10009991 | Pop/clunk noise on right or left turns. *tc *sc | 11/03/2004 | |
| 010860001 | 05/01/2004 | 010860001A | 10008511 | Revised recommendations regarding paint for structural reaction injection molding (srim) composite box. *tt | 08/03/2004 |
| 02052 | 01/01/2004 | 10007738 | Noise coming from instrument panel cluster or tachometer. *tt | 07/09/2004 | |
| 190602 | 06/17/2002 | 637242 | Subject regarding the optional chrome tubular assist steps. *tt | 11/21/2002 | |
| 041802 | 04/18/2002 | 636554 | Information on diagnosing water leaks in the rear passenger and the front seating areas. *tt | 11/10/2002 | |
| STRUCTURE - BODY | |||||
| 040866009 | 07/01/2004 | 10012096 | Stowage box lid strap breaking. *tt | 02/11/2005 | |
| 3118B | 3118C | 10011756 | Pop cluck click noise on right or left turns. *eh | 01/31/2005 | |
| 040861003 | 08/01/2004 | 10011236 | Running board cover is loose. *eh | 01/11/2005 | |
| 0408111001 | 07/01/2004 | 0408111001A | 10011145 | Cargo covers and/or body cladding discolored (chalky). *tt this bulletin replaced previous bulletin 04-08-111-001, dated 01/01/2004. *tt | 01/03/2005 |
| 040857005 | 09/01/2004 | 10011081 | Water intrusion into cab at midgate. *tt | 12/29/2004 | |
| 09182002 | 09/18/2002 | 10009472 | Light colored grease like substance coming from the three-panel bed hardcover area. *tt | 10/01/2004 | |
| 09182002 | 09/18/2002 | 10009470 | Field reports that exterior non-painted cladding and bed covers appear to lighten in color or fade. *tt | 10/01/2004 | |
| 04222004 | 04/22/2004 | 10009233 | This message relates to the purchase of armor-dillo to treat faded or stained cargo covers and cladding. gm voicemail express. *tt | 09/20/2004 | |
| 01610 | 01/01/2004 | 10007139 | Stained or faded cargo covers. *tt | 05/27/2004 | |
| 01760 | 01/01/2004 | 10006376 | Buzz noise from headliner above driver. *mr | 04/30/2004 | |
| 010866006A | 11/01/2003 | 010866006 | 10005533 | Information regarding cadillac escalade ext and chevrolet avalanche cargo area. *tt | 03/02/2004 |
| 030857001A | 08/01/2005 | 030857001B | 10005187 | Rear floor carpet wet with dirty water. *tt | 02/11/2004 |
| 091503 | 09/15/2003 | 10005029 | Discoloration of the cargo covers. gm voicemail log. *tt | 01/26/2004 | |
| 030866012 | 10/01/2003 | 10004727 | Midgate rear glass storage retainers now available for service. *tt | 01/02/2004 | |
| 01414 | 11/18/2003 | 10004218 | Discoloration of cargo covers. service dme. *tt | 11/21/2003 | |
| 01367 | 11/18/2003 | 10004149 | Noise from lower door or running board at road speeds. *tt | 11/20/2003 | |
| 030844011 | 07/01/2003 | 10002945 | Tweeter speaker rattle in front side door(s), tweeter speaker falls out of position. *tt | 10/01/2003 | |
| 110602 | 06/11/2002 | 637223 | This message involves the three-piece hard surface cargo cover. *tt | 11/21/2002 | |
| 040602 | 06/04/2002 | 637189 | Subject regarding wet carpet at passenger foot well condition. *tt | 11/20/2002 | |
| 010102 | 01/01/2002 | 634214 | Subject regarding water leak repairs for wet carpeting in the passenger compartment in certain models including the ext model. *tt | 09/28/2002 | |
| 020866002 | 03/01/2002 | 631213 | Some customers may comment on water leaking down the inside of the endgate. *slc | 05/21/2002 | |
| 111201 | 12/11/2001 | 629611 | Exhibiting a condition where the upper rear corners of the front fascia are deflected outboard of the front fender at the wheelhouse opening. *tt | 04/04/2002 | |
| 020866001 | 02/01/2002 | 629441 | Cargo cover seal pulls off. *yd | 04/02/2002 | |
| 010102 | 01/01/2002 | 628949 | Subject regarding front facia fit to fender. *tt | 03/26/2002 | |
| 020857001 | 01/01/2002 | 628843 | Experiencing water on mat in rear corners of cargo box. *tt | 03/21/2002 | |
| 261001 | 10/26/2001 | 628033 | Some vehicles with roof racks may exhibit staining and the appearance of corrosion in the areas of the rubber seals that run along the sides of the roof panel above both doors. *tt | 03/01/2002 | |
| 010102 | 01/01/2002 | 627409 | Subject on staining of the roof panel. *yh | 02/07/2002 | |
| 010102 | 01/01/2002 | 627393 | Information regarding removable backglass encapsulation cracking. *yh | 02/07/2002 | |
| 300701 | 07/30/2001 | 625109 | Information regarding to installation of the dealer installed roof rack. *yh | 11/16/2001 | |
| 010101 | 01/01/2001 | 623473 | Some vehicles may have been shipped from the assembly plant with a seam that is not completely sealed in the rear wheelhouse area, vehicles built prior to 13-jun-2001 could be affected. *slc | 10/29/2001 | |
| 010866006 | 06/01/2001 | 622780 | Information regarding avalanche cargo area. nlm | 10/22/2001 | |
| 010857001 | 07/01/2001 | 620829 | Some vehicles may exhibit a wet carpet in the front or rear footwell. *tt | 08/31/2001 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 020863003 | 10/01/2002 | 10000159 | Bumper fascia cover retainers pulling out of fascia. *tt | 02/13/2003 | |
| STRUCTURE - BODY - DOOR | |||||
| 010864014A | 07/01/2002 | 010864014 | 634821 | Some customers may comment that the manual lock lever comes loose from the door trim panel. *tt | 10/09/2002 |
| 010864015 | 10/01/2001 | 627471 | Information regarding front and rear side access door noise. *yh | 02/07/2002 | |
| 010864014 | 10/01/2001 | 627425 | Subject on door manual lock lever disengages from door trim panel. *yh | 02/07/2002 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 010864015 | 10/01/2001 | 628505 | Subject regarding front and rear side door access door noise (replace door check link). *jg | 03/12/2002 | |
| STRUCTURE - BODY - HOOD | |||||
| 3144 | 01/01/2004 | 10010234 | Supplement to 00-02-35-003f clunking noise under hood and can be felt in steering wheel. *sc | 11/05/2004 | |
| STRUCTURE - BODY - TAILGATE | |||||
| 3227 | 10/04/2006 | 3227C | 10011755 | Tailgate cable slack. this includes 1998-2006 chevrolet and gmc full and mid size trucks. *eh updated. *kb | 01/31/2005 |
| 04007A | 10/22/2004 | 10010543 | Tailgate support cable. recall 04007a. gm parts bulletins & information. *tt updated *eh | 12/01/2004 | |
| 020866008 | 06/01/2002 | 634515 | Some customers may comment that the endgate appears to be closed but opens periodically while driving. *tt | 10/03/2002 | |
| 010866015 | 12/01/2001 | 628876 | Some customers may comment that the end gate handle binds when opening. *tt | 03/21/2002 | |
| 021101 | 11/02/2001 | 628089 | Information on tailgate closing efforts. *tt | 03/05/2002 | |
| 210801 | 08/21/2001 | 625134 | Subject regarding tailgate closing effort. *jg | 11/16/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - TAILGATE | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04V129000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04E067000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04E067000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
| EA04005 | GENERAL MOTORS CORP. | 02/19/2004 | 09/28/2004 | TAILGATE CABLE BREAKAGE | 04V129000 | |
| General motors filed a defect notice 04v-129 on march 17, 2004, which outlines a program to replace the tailgate cables installed in affected model year 2000-2004 vehicles.refer to odi's closing report for ea04-005 for additional information.odi is aware of reports of tailgate cable breakage occurring in model year 1999 and earlier vehicles.these vehicles were equipped with similar tailgate cables as addressed by 04v-129, but are not being addressed by campaign o4v-129.odi is initiating a separate investigation to address these vehicles.the complaint-injury-fatality statistics summarized above pertain to model year 2000-2004 vehicles. the complaint-injury statistics for model year 1999 and earlier vehicles are summarized on the opening resume for that investigation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/01/2007 | 75000 | 1 | 08/01/2002 |
| At the first of october i received a letter from onstar stating that my service would no longer be available for my 2002 chevorlet avalanche beginning jan 2008. onstar is a safety device on my truck...and was the deciding factor in choosing a gm vehicle. some other family members have 2003 gmcs and they are repairable but mine is not. i find this hard to believe..they just do not want to pay for it. i have had some trouble with my truck, eg- hardbody fading, would not pass inspection 3 years back b/c emergency brake was wore...no recall but the part was redesigned..hmmm, tailgate leaking water, a loud popping noise that took 4 long times at the dealer for them to find, but i can live with all this...but my onstar was a great piece of mind, esp with an illness and now a new baby. i will never purchase a gm again, b/c they have dumped all of us with analog service like a disease...i was told i could trade my truck and onstar would give me an additional year free! big wow...that is an insult. my truck was just paid for in august and in october i find out the big safety device of onstar is over. *tr | |||
| 07/18/2006 | 72672 | 1 | 01/22/2006 |
| Popping noise when turning coming from under cab at drivers feet and passengers feet. transmission cross member bolt holes in frame have stretched horizontally and allow crossmember to shift side to side. also front body mounts pop when turning causing stress on front mount bolts. ** chevrolet said this is normal and the only patch they have for the popping at the transmission mount is to put washers both sides and the same patch for the body mounts.** note pictures are available of the stretched out holes. *nm | |||
| 08/05/2005 | 66000 | 1 | 04/09/2002 |
| Removed mid-gate glass on 2002 avalanche to clean and noticed that plastic around mid-gate was separated from itself. window had never been out before. *nm | |||
| 01/11/2005 | 43000 | 5 | 05/04/2002 |
| Water leak discovered again for the fifth time. dealer has replaced carpet and pad on previous repairs and new seals were installed. was dry for about 6 months. carpet under back seat is soaking wet again. i am extremely tired of this malfunction in design, causing such issues. the bed stays mostly dry, and honestly i never expected the bed to be dry 100% of the time. however the interior of the truck should not be wet under any circumstances. dealer has explained how the keep the drain channels clear and it does not help at all.*ak | |||
| 05/14/2004 | 1 | 04/14/2002 | |
| Water leaking into bed and passenger compartment. water leaked for 6 months, went to dealer. dealer discovered leak due to carpert being saturated with water under back seat and side rails at the b-pillar. dealer replaced carpet and pad and supposedly fixed leak due to bad seal. 1 week after receiving truck from the dealer we discovered the new carpet saturated with water under back seat and side rails and now the front driver side carpet. preparing to return truck to dealer since this was discovered on saturday. truck has 35000 miles.*ak | |||
| 06/15/2002 | 0 | ||
| This complaint is regarding our chevy avalanche. it was purchased in may, 2002. shortly after purchasing it, we noticed that it was consuming quite a bit of oil. we were given an explanation that the motor was new, the rings haven't seated yet and 3 different types of oil have been placed in our vehicle -- one of such (straight 30w) is specifically mentioned in the owners manual not to add. now our vehicle is still burning oil and has begun to blow blue smoke out the tail pipe. we have contacted the dealer, the manufacturer, the better business bureau, the states attorney's office. currently the manufacturer has us undertaking an oil consumption test. the body (the plastic part) shortly after purchasing (when the weather got hot) started to detach from the metal part in the fender area and the plastic panels in the back of the bed are warped. we are not happy. | |||
| 07/14/2003 | 1 | 11/17/2001 | |
| Water leaking into the passenger compartment, causeing the carpet to get drenched, vehicle is red in color. *ak | |||
| 05/12/2002 | 30000 | 50 | 10/22/2001 |
| Bed of truck is leaking everything gets wet. it is also leaking into the cab of truck> this was a concern when i purchased it and was assured there would not ever be a problem. have had it to dealer here 2 times and still leaking. have whooping sound from sun roof in open position, if i hold up on it, it stops. this i was told could not be fixed. springs are just too weak. *jb | |||
| 08/06/2003 | |||
| A fluttering noise from the lower drivers side windshield support pillar area at appx. 50+ mph or when driving against a strong wind. the noise sounds like it is coming from the engine compartment and resonates thru the pillars plastic cover.. | |||
| 03/24/2003 | 284 | 1 | |
| Water has leaked inside the passenger compartment since purchased. the dealer has attempted to repair the problem for over a year. the manufacturers legal department recently advised the consumer that they will make no further repair attempts and that the leak is deemed reasonable/acceptable. *nlm *cb *jb | |||
| 03/05/2003 | 08/21/2001 | ||
| Front windshield make a fluttering noise at speeds greater then 55 mph. took motor vehicle to dealer 8 months ago they replaced the molding and they were fine to about a month ago. now they say they don't have a place to road test it that they can do 55 mph. *nlm | |||
| 08/28/2002 | 4 | ||
| Consumer states his midgate is leaking (water is coming in). consumer has taken this truck 4 times for the same thing. he said this time will be the fifth time, and is asking chevrolet to take the truck back for possible buy back. nlm | |||
| STRUCTURE - BODY | |||
| 05/06/2011 | 220000 | ||
| The handles to the bed covers have deteriorated completely off. not all of them as of this writing but soon they all will fall off at the connection at the side of the bed. the corrosion is happening rapidly. i rarely take them off, so it is not from wear and tear. i do not haul things in the bed that would bend, leak, or crack them. i live in north east texas approxamiately an hour east of dallas. there is a white corrosion that is eating the metal. since this is a non salt air state and a non road salt mixture state (maybe 1x a year which i do not drive if road conditions call for street treatment) it is not that. i rarely drive the truck, for i do not work, i take it to the store, about 4 miles away and i take it to dallas every now and then. the safety concern is my handle failing and one of my bed covers comes off while i'm driving. the covers are heavy and fairly large. i don't think they would fly far but i wouldn't want to run over one of them. i have the covers off at this point for obvious reasons but the truck was not designed for them to be off. the wind whips the truck unexpectedly and you feel like you have little control and i associate this with the amount of wieght that is gone off the truck that was designed to keep the truck wieghted appropiately for safe driving conditions. it is not the blowing wind but the wind created as the truck picks up speed, the multi axle trucks also cause it to actually move up and over when they pass my truck on the highway. it is an insecure feeling and is not conducive to confident driving. when the wind is blowing it is hard to keep the truck on the road along with the other factors it feels like it will take flight. the covers are the wieght that keeps the truck from being blown out of the lane your driving in. thank you for your time and considerations. sincerely, corroded bed cover handles,tx. | |||
| 09/01/2005 | 1 | 10/15/2001 | |
| Water is entering the rear floor area when raining. *nm | |||
| 12/12/2004 | 1 | 2 | 02/12/2003 |
| Water is leaking into the cab, through the mid gate. eventhough the sales person told me the compartments were all water tight and would not leak. i have complained but the service person tells me that what i should have been told is that the compartments are water resistant not water tight. something needs to be done about this!!!*ak | |||
| 01/13/2003 | 06/10/2001 | ||
| Discoloration of cargo covers and body armer. | |||
| 12/24/2001 | |||
| Water leak is coming though under midgate inside of vehicle. water runs though footboard and vehicle smells. dealership is aware of problem.*ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 12/02/2002 | 17803 | 1 | 02/01/2002 |
| Vehicle was engaged from park to reverse and slowly moved back and hit a friend's car and the entire bumper broke. insurance replaced. it cost $1200 dollars. dealer notified. *ts *tt | |||
| 07/24/2002 | 3 | 10/01/2001 | |
| Truck would keep trying to start and turn over the engine when key was in my hand and 5 feet away from cab of truck. this happened 2 more times over the weekend until i took it to the local dealer in glendora glendora chevrolet, 1959 auto centre drive, glendora ca, 909-394-9899. the dealer spent the day checking over the computer and starting system and could find no fault. the dealer contacted chevrolet tech assist dave johnson and he told the dealer to do nothing until it fails. the dealer was being told to give me back the truck until it happens again. i felt that the truck was in an unsafe drivable condition for any trips on the highway. i refused to take the truck back and told the dealer to keep the truck until they could find the trouble. 4 days later they found a defective ignition switch found rear glass frame cracked at top of window. went to dealer and they said they need to keep truck for a day to replace rear glass. they said they needed to call a glass installer for a window that is shown on tv ads to be changed out by owner at any time? the dealer was richard hibbard. when truck was purchased a bump was noticed at the driver side rear bumper step about 2 feet from center of truck. the dealer was informed. they said to come back to repair it. when we went back the service dept said that it was a flaw in the bumper and there was nothing that could be done. later we took the truck to another dealer ,glendora chevrolet, and they said the bumper was damaged internally. we went back to hibbard and they said that there was nothing they could do. about 7 months later the bumper failed a low impact (less than 5mph) hit by another truck. we took the truck to a body shop we worked with over 15 years and they looked at the bumper and found that the defect present at time of purchase had caused the bumper to be weakened as not to handle the low speed impact a meeting with hibbard chevrolet resulted in no action . dt | |||
| STRUCTURE - BODY - DOOR | |||
| 04/17/2005 | 2 | 08/18/2004 | |
| The problem in question is a 2002 chevy avalanche. there are problems with water getting into the passenger area, soaking the floor. this constant water causes the air bag sensor to corrode. the sensor is located on the floor under the drivers seat. i have had the sensor replaced twice. this will continue to happen for as long as the avalanche is prone to this problem. if the sensor becomes faulty and causes the truck not to deploy or possibly deploy accidentally there could be damages, injuries and possible loss of life. *nm | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 03/01/2006 | 48500 | 1 | |
| Dt*: the contact stated there is extreme water intrusion into the driver's side, passenger's side, and the rear driver's side doors. the vehicle was taken to the dealership the problem is with the seals in the doors. the manufacturer has been contacted. *ak | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 08/04/2003 | |||
| The springs on the wind deflector on an open sun roof are not strong enough to hold it up at the proper angle to abate the wind whooping noise created by the open sun roof. | |||
| STRUCTURE - BODY - TAILGATE | |||
| 09/21/2005 | 41926 | 1 | 11/01/2001 |
| Brakes on 2002 avalanche and customer service from ray hutson, lacrosse wi. using chevrolet maintenance plan. 27,821 miles - performed 6k maintenance which includes; lube parking brake, rotate tires, inspect brakes. ok with work. 30,533 miles - performed detail recondition of vehicle. poor work. 30,583 miles - repaired tailgate, complained of detail work. picked up vehicle with no noticeable mileage but used approx 6 gals of gas. guessing they ran the engine all day to dry out inside of vehicle. 30,916 miles - completed tailgate repair. ok 34,244 miles - oil change 38,085 miles - oil change and goodwrench pre02004 maintenance check list completed. ok 41,926 miles - 6k maintenance service. found brakes and rotors bad, had them replaced, total cost was $1,321.00. at time of pickup, requested reason for this happening. was it my fault or the good wrench plan, why were the brakes not found to be going bad before they ruined the rotors? they would let me know. 2 weeks later- i called them, said they would check with gmc. 4 weeks later -i called them, said they would check with gmc. 3 months later, received notice for oil change. went to ray hutson, asked about brake problem. was told they had heard back from gmc the first week, they would not cover it as parts were not available to look at. at that time, i felt that i was not a customer worth a phone call from them. *jb | |||
| 01/27/2002 | 2 | 09/22/2002 | |
| My 2002 chevrolet avalanche has several problems. first the rear window and mid tailgate leaks into the passenger area. i have taken it to the dealer 4 times now and it is still doing the same thing. there is moisture in the daytime driving lights that will not go away. the rt rear seat belt latch is hard to latch without someone helping the passenger that sits in that seat. i have 17 inche tires with a 16 inch spare how safe is that??? i have oil consumption at least 1 quart per 1,000 miles vehicle also blows black, blue and white smoke. they are doing a consumption test now. the universal joint pops when changing from park to reverse and to neutral and back. there is clunking sound when pulling in or out of a parking space turning either left or right. emergency brake goes all the way to the floor and does not work. i have had to the dealer several times and it seems nothing gets fixed.*ak | |||
| 06/25/2003 | 1 | ||
| Consumer stated that when vehicle was parked and without warning the tailgate snapped, causing a distraction to the consumer. dealer notified. *ak | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 09/08/2003 | 62000 | 1 | |
| In feb of 2004 i submitted a complaint (#10058789). it was about my tailgate that fell completely off with me on it. there is damage to the tailgate still and i talked to a dealership about it one year ago. they were supposed to get back to me and then i let it fall by the waistside. i need help pushing them to repaint my tailgate, and replace some plastic molding. how do i do this? they don't seem to think it is their issue. the tailgate is damaged due to the defective cables that they had a recall on. *jb | |||
| 08/17/2005 | 2 | 05/01/2002 | |
| Dt: contact stated power windows were messed up. about one year ago the passenger's side power window stopped working. he took vehiclet to the dealer ,and they changed something on it and fixed the problem. on 8-17-05 the driver's side window stopped working. also tailgate just dropped open. he said someone worked on it last year and it worked for a while. but currently it was messed up again. it has gotten progressively worse over the past year. *ak | |||
| 04/08/2005 | 40000 | 1 | |
| While driving 55 mph the tailgate door fell off. the cause has yet to be determined. *ak | |||
| 04/01/2004 | 1 | 08/01/2001 | |
| While loading a riding lawn, the cable broke in half. refer to recall campaign. *sc the consumer had the cable replaced at a local dealer with the same type of cable that broke, until the stainless cable arrived, he then called the manufacturer who stated they would not replace it free of charge because the vehicle identification number was not included in the recall, however the consumer received a recall notice in the mail. *jb | |||
| 11/02/2004 | 50000 | 1 | |
| Tailgate was down because both of the tailgate support straps snapped. dealership was notified, but did not resolve the problem. *ak | |||
| 10/05/2004 | 36500 | 1 | |
| The tailgate cable broke while two persons were sitting on it. consumer had to take the vehicle to the dealer for tailgate to be inspected on a nhtsa recall 04v129000. *ak | |||
| 04/16/2002 | 6000 | 2 | |
| The consumer experienced problems with the tailgate releasing and had it repaired by the dealer twice. the consumer received a recall letter on the tailgate for the straps. the manufacturer was contacted about the problem and made the additional repairs to the tailgate which released even when locked with a key. 04v129000. *jb. the consumer experienced problems with the tailgate releasing and had it repaired by the dealer twice. the consumer received a recall letter 04v129000 on tailgate straps. the manufacturer was contacted about the problem and made the additional repairs to the tailgate which released when locked with key. *ak | |||
| 03/04/2004 | 45000 | 1 | 08/08/2002 |
| Tailgate strap on my 2002 chevrolet avalanche has broken. dealer is refusing to fix saying my vehicle is not in recall. was built in september 2001. *nm | |||
| 09/12/2004 | 36322 | 2 | 03/20/2004 |
| While loading a 4 wheeler onto my 2002 chevy avalanche, both tailgate cables snapped and the tailgate completely fell off. the 4 wheeler, myself, and the ramps that were on the tailgate all fell to the ground. the dealer replaced the tailgate cables, but the damage to the tailgate has not been remedied. i have contacted gm and they are working the issue, but it has not been resolved.*ak | |||
| 07/31/2004 | 1 | 08/30/2002 | |
| The tailgate cables broke while consumer was standing on top of the tailgate. as a result, driver sustained major injuries, and was transported to ta hospital by car. consumer contacted the dealer, and was informed that the tailgate cables needed to be replaced. *ak *tc | |||
| 07/18/2004 | 79000 | 1 | |
| While loading the vehicle both tailgate support straps snapped. dealership was notified, but did not resolve the problem. *ak | |||
| 08/15/2004 | |||
| While stepping onto the tailgate it snapped. dealer stated that the vehicle was recalled under tailgate recall 04v129000. consumer's hip bone was injured. *ak | |||
| 07/27/2004 | 1 | 08/15/2002 | |
| Defective cable supports for the tailgate on my 2002 chevrolet avalanche.*ak | |||
| 07/13/2004 | 0 | ||
| While driving 35-40 mph tailgate opened, causing cables to break. tail gate fell off vehicle while still driving. *ak | |||
| 06/19/2004 | 54000 | 2 | 04/28/2002 |
| 2002 chevrolet avalanche- tailgate cables snapped while one person (teenage boy) was sitting on tailgate. causing person to fall to the ground. currently attempting to get them replaced by dealer. *la | |||
| 07/10/2003 | 2 | ||
| Three families and there kids went to a lake in arkansas. one day we decided to go down to the lake on a gravel road. four teenage kids decided to ride on the tailgate. together they all weighed under 600 pounds. while driving down the gravel road @ about 5 mph a heard a pop then voices then a thud and i looked in my rear view mirror and noticed the kids on the ground. when i stopped to get out, i also noticed my tailgate had fallen off completely. i went to the dealer and they refused to fix my tailgate, but replaced my cables and my tailgate handle which had been damaged. i tried gm, but they told me that the dealer was there eyes and ears. the dealer felt like the tail gate was overloaded and that had caused the failure. the dealer had told me that these type of cables had broke all of the time. a year went by and gm had issued a recall on all of the these type cables. i went back to the dealer to see if they would fix the scratches on the tailgate and they said no. i went back to gm and they told me that the dealer was their eyes and ears and they would not fix my tailgate. i believe if the cables fail and you have any load on the tailgate it is likely that the tailgate can come off. the tailgate has no pin to secure it. if the cables break and the tailgate is at the right angle it will come off. if a tailgate comes off the truck on the highway i see this being a very dangerous scenario. i feel the dealer is neglecting their responsibility to stand behind the product. also this all happened under warranty when the truck had 30,000 miles. *la | |||
| 03/17/2004 | 2 | ||
| While driving tailgate support cables broke. two weeks later, tailgate detached from the vehicle while driving. several vehicles hit the tailgate that was in the middle of the road. no crashes or injuries were reported. *ak | |||
| 03/28/2004 | 1 | 08/06/2003 | |
| The tailgate cables on my 2002 chevrolet avalanche broke while i was unloading a freezer from the back of the truck. *ak | |||
| 03/16/2004 | 26958 | 1 | 06/22/2002 |
| When i bought my chevrolet avalanche new in 2002, as i left the dealership, i heard a horrible crash and found that the dealer had not latched the rear tail gate. it takes a great amount of effort to close it properly. since then , on about 10 occasions, the gate has fallen down while driving. approximately 1 week ago, i found that the left side cable had broken. i was going to call my local dealership today, but , on my way to drop my boys off at school, the gate once again fell down. i stopped and asked my 13 y.o. to slam the gate. when he tried to do this, the gate bounced back into his face and jammed. when i got out and looked, i saw that the right side hinge was dislocated, the right bottom of the gate was damaged, the left rear taillight was broken, there was a gouge on the left edge of the gate, and a minor paint scratch on the gate near the gouge. i remember hearing about this problem during the last couple of weeks and did a search & found this site. i am hoping the dealer or manufacturer will stand behind this defect and pay for my repairs. thank you. gary bosco. *jb | |||
| 05/15/2004 | 21400 | 1 | |
| While letting the tailgate down on my 2002 chevrolet avalanche, the tailgate cable on the left side of the bed disintergrated with no load or undue stress. *jb | |||
| 11/16/2003 | 1 | ||
| Cables that hold up the tailgate on thr 1/2 ton chevy avalanche rusted and broke while i was leaning on the tailgate. i fell to the ground and was not injured. my sister-in-law also had a cable on her 2002 1/2 ton chevrolet pickup broke *ak | |||
| 02/07/2004 | 50000 | 1 | |
| Tailgate straps are wearing out prematurely. *ak | |||
| 02/01/2004 | 60000 | 1 | 07/30/2001 |
| Tailgate cable broke without warning.*ak | |||
| 09/08/2003 | 62000 | 1 | 06/13/2001 |
| Tailgate cables failed while i was unloading back of avalanche. i fell to the ground, along with computer equipment i was carrying. both tailgate cables broke and tailgate fell off truck. damage to tailgate paint, molding and latch assembly. dealer quoted approximately $900 worth of damage.*ak | |||
| 02/12/2004 | 1 | ||
| Vehicle was parked in front of the driveway, driver pulled down the tailgate, and cable snapped in half. consumer was able to lift the cable up and put it inside of the trunk area. both cables were still attached to the body of the truck. consumer notified dealer about the problem. *ak | |||
| 01/25/2004 | 20000 | 1 | 09/05/2002 |
| I have a 2002 chevy avalanche. the driver side cable that supports the tailgate snapped while i was standing on the tailgate. luckily the passenger side cable held or else i would have hit the ground pretty hard, not to mention damage to my tailgate. the cable appears to be completely corroded. *jb | |||
| 12/27/2003 | 54653 | 1 | 08/21/2001 |
| One of my tailgate cables broke abruptly while i was climbing onto one corner of the tailgate. the corner dropped enough that i was dropped back to the ground. (i weigh about 185 lbs). i then inspected the other cable and saw no evidence of a problem, but when i leaned on that corner of the tailgate, the second cable also broke. i called my dealer, but since i was out of warranty on mileage, i was told that it would not be covered and that there were no service bulletins. i then opened a file with gm field service, and have not heard any response.*ak | |||
| 11/18/2003 | 25931 | 2 | 02/15/2003 |
| Both of my tailgate cables snapped while unloading an atv. luckily i was not injured when the atv, ramps, and the tailgate all fell when both cables snapped at the same time. 2002 chevy avalanche 2500 4x4 | |||
| 12/11/2003 | 38000 | 2 | 10/05/2001 |
| The tailgate cables on my 2002 chevy avalanche unexpededly broke while a friend and i were unloading a home gym. both cables snapped in the middle at the same time. this resulted in the tailgate dropping and my friend and i almost falling with the home gym on top of us. i slightly strained my back but we had no significant injury. luckily we have good balance. | |||
| 12/27/2003 | 55173 | 1 | 08/24/2001 |
| Tailgate cable snapped on a 2002 chevrolet avalanche while loading atv. cables snapped in the middle of the cable and not at ends. i was assured by sales representative that the tailgate can handle the weight of an atv. the the truck bed has an atv tread embedded into the mat to add traction while loading and unloading. i believe the cables need to be recalled and corrected before someone else is injured. i was quoted an estimate of $123.00 to fix. i want the manufacturer to pay for the damage since it resulted in a manufacturing defect.*ak | |||
| 10/15/2003 | 27500 | 2 | 02/28/2002 |
| The tailgate cables snapped on my 2002 avalanche. the failure points on the cables were rusted and corroded. *nlm | |||
| 11/23/2003 | 2 | 06/06/2001 | |
| Both my tailgate cables snapped at the same time on my 2002 chevy avalanche on a boy scout camp out. two of the fathers (about 400 lbs) were sitting on the tailgate when they both snapped. lucky that they landed on their feet and did not get hurt. both look like they are black and corroded from the inside. snapped at the same place on both cables. *la | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 11/01/2004 | 17600 | 2 | |
| Vehicle has rusted brake rotor. problems with frame and suspension system components the frame and suspension rusted to the point of metal fatigue especially at the points of weld that hold the suspension to the frame. the rotors were tore up and the pads were ground down. *sc | |||
| 03/21/2004 | 45000 | 1 | 06/28/2001 |
| The rear window frame is breaking off of the glass. the frame and/or glass could become a projectile in the event of a crash. these stress fractures in the window frame occurred with the window in the installed position and i first noticed them on sunday march 21, 2004. i have only removed the window once and that was over a year ago. the vehicle has never been in an accident and had approximately 45,000 miles on it when i noticed the fractures. this is an obvious manufacturer defect however when i took the vehicle to the dealership i was told that this was not covered under the warranty. i contacted gm customer service and was basically told the same thing. i believe that this defect is serious enough to warrant a recall. *nm | |||
| 10/20/2003 | 29000 | 1 | 10/24/2001 |
| While traveling on a state 2 lane highway at high way speed, the spare tire dropped from it's storage area under truck bed. cable system holding spare in place had frayed and worn through to breaking point, thus releasing inflated spare onto road surface, causing spare to bounce approximately 6 feet into air and rolled off the high way on to shoulder at speed. *la | |||
| 08/15/2003 | 34000 | 1 | 06/01/2002 |
| Rear 3 panel deck lid leaks. 2 dealers stated that the deck lid is not advertised as waterproof, only weatherproof. the deck lid leaks when parked or driving thru light rain.*ak | |||
| 20000 | 1 | ||
| Per consumer at time of assembly of vehicle's frame there was a failure that caused the metal to flex and break after a period of time. if the dealership corrects the problem it will make the frame weaker.*ak | |||
| 10/28/2001 | |||
| Consumer states that when it rains water is coming from the mid gate off the vehicle and weting up the inside, as a result of the way it is design. had vehicle serviced 8-9 times for the same problem. dealership unable to fix problem ts | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 02/18/2005 | |||
| Poor customer service on chevrolet avalanche defect from eldorado chevrolet in mckinney,texas. cold air on passenger side due to poor sealing at time of purchase. i'm a single parent that never rode on passenger side until warranty was out. body repairman,john griggs, led me to believe that my insurance was dragging their feet on repairing the concern after an accident that cost over $10,000 in repairs. i requested john to call me on the concern. he called my insurance agent and stated it could not be caused by accident. he stated it was a problem with some chevys and that they were not sealed correctly or have a bad actuator. brian northington, john's boss, offered to split the cost of $240 to seal it correctly since my warranty was out. this is a chevy problem from go. brian stated twice in a condescending voice he was so sorry that i didn't have an extended warranty that would have taken care of the problem that was there when the vehicle was purchased! their so called customer service stinks! this is just another way to bilk more money from consumers! i made a mistake of purchasing a 2004 tahoe from eldorado chevrolet last year. what a mistake to do business with them! they don't get it: sometimes, they win, but they really loose!! i had been saving points on my gm card, because i was considering a new purchase. eldorado chevrolet has soured me on a gm products ever again! don't they understand what do the right thing! means? oh, i forgot, they're idiots. why try to sell a vehicle when you can shaft someone out of $240 and loose them as a customer forever? where do they find these guys? idiot college? *nm | |||