Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 010139007 | 01/01/2002 | 628856 | A condition may exist where the customer cannot control the hvac system modes and / or the temperature. *tt | 03/21/2002 | |
| 010139007 | 01/01/2002 | 628858 | Subject regarding loss of hvac system mode and/or temperature control. *tt | 03/21/2002 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 09172002 | 09/17/2002 | 10009466 | Mid gate glass encapsulation cracking condition. *tt | 10/01/2004 | |
| 040902 | 04/09/2002 | 636521 | Certain vehicles may be suspect of a mid gate glass encapsulation cracking condition. *tt | 11/09/2002 | |
| 010102 | 01/01/2002 | 628947 | Subject regarding revised removable back glass to address cracked encapsulation. *tt | 03/25/2002 | |
| 261001 | 10/26/2001 | 628034 | Some vehicles may have a crack that surrounds the moveable back glass. *tt | 03/01/2002 | |
| 021001 | 10/02/2001 | 627867 | Information regarding the black polypropylene material that surrounds the removable back glass may be cracked. *yh | 02/25/2002 | |
| 010102 | 01/01/2002 | 627393 | Information regarding removable backglass encapsulation cracking. *yh | 02/07/2002 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 01292004 | 01/29/2004 | 10013030 | Bulletin 04-08-64-003, front door power window motor assemblies - warranty repair information. *tt | 04/06/2005 | |
| 040864003 | 02/01/2004 | 040864003A | 10011144 | Power window motor now available separately from the power window regulatory assembly. *tt updated *eh | 01/03/2005 |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 050864007 | 03/01/2005 | 10015034 | Outside rearview mirror housings come loose from base. *tt | 05/16/2005 | |
| VISIBILITY - SUN ROOF ASSEMBLY | |||||
| 020867009 | 05/01/2005 | 020867009A | 10017360 | Sunroof jams when closing. *tt | 11/03/2005 |
| 260601 | 06/26/2001 | 623503 | Vehicles equipped with sunroof and the optional or accessory roof rack package can generate wind noise when the sunroof is open. *jb | 10/29/2001 | |
| VISIBILITY - WINDSHIELD | |||||
| 040848003 | 06/01/2004 | 10012532 | Windrush around windshield. *tt | 03/07/2005 | |
| 01698 | 01/01/2004 | 10006391 | Windshield reveal molding flutering. service vme. sit bulletin 1450940. *tt | 04/30/2004 | |
| 080102 | 01/08/2002 | 629672 | Subject regarding flutter noise in the area of the lower windshield pillars. *tt | 04/04/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 11/15/2003 | 0 | ||
| I have not given permission to the dealership service department to start repairs. they told me it was the rear axle or rear end that was damaged beyond repair and must be replaced. i was quoted a repair cost of $2,400 for a used part and $3,000 for a new part. this truck has around 42,000 miles and was purchased june 1, 2003. i have had multiple problems ranging from replacement of cd's to a door window motor problem. i inquired/complained about a noise in the rear end at around 25,000 miles prior to the breakdown. however, they could not find the problem. the tailgate would fall open when locked occasionally, but this was adjusted after taking it back for repair. i have also replaced one hub assembly on the front of the truck at a cost of $250.00. there is an oil usage problem that requires an additional quart to be added between changes. i personally think that this truck is a lemon and needs to be researched to discern if it has had some previous mechanical problems. although it was purchased new there is a possibility that it could have had some malfunctions before it was delivered. i misplaced my receipts, and i'm not sure that the service department will give me another copy. however, i will search for them as verification that i took the truck in on several occasions for various and sundry complaints. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 12/12/2003 | 43000 | 2 | |
| Ventilation system leaked water into the passenger's compartment. as a result, water blew out the electrical system for the radio speakers. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 10/15/2003 | 39500 | 1 | 10/10/2001 |
| 2002 chevrolet avalanche. failure of rear window frame, producing two points of separation. glass is intact, frame associated with rear defroster. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 10/20/2005 | 3 | 07/14/2002 | |
| My truck was bought new in 7/02 since. i am on my third photo chronic heated side mirror (two passenger one driver side) the element inside the mirrors are over heating and melting the plastic trim on the mirror and distorting the glass. the result of the failure is a mirror that is blurred and a rainbow of colors. i believe this is a safety issue that should be corrected! one failure is normal but,three on a truck that only has 23k on isn't. i have called g.m. on this problem and i was told it the drivers side this time the other two were the passenger side! left right heated mirror wiring it's all one system. in closing how many mirrors must they be replaced and what happens if i or someone else (with these mirrors) is changes lanes with distorted mirrors. the g.m. rep told me i have 100.00 deductible this happens! *jb | |||
| 07/15/2005 | 1 | 06/30/2003 | |
| Dt the contact stated the vehicle had leakage coming from the rear of the vehicle, it was leaking into the vehicle. this only happened when it rained. it leaked from rear passenger's side up to driver's side door panel, it smelled of mildew. this caused the windows to fog up. contact took the vehicle to the dealer several times, the last time the leak stopped and the dealer had welded sea clamps. this had started on july 15, 2003.*ak | |||
| 12/15/2004 | 1 | 07/20/2001 | |
| The frame on the rear window of my 2002 chevrolet avalanche has begun to crack and break off. although still in place at this time there is a 1/2 crack that is widening in the passenger side upper corner and cracks in the lower corner that look like the plastic is tearing itself apart. it is subject to leaks since it no longer forms a tight seal and if the frame breaks off completely the window will no long be held tightly in place and could fall from the frame onto passengers in the rear seat. i don't know when the cracks actually began but only noticed them recently. i am the original ower and only driver of the vehicle. chevrolet was notified of the problem under service request number 1-292479540. their answer was they would not cover it under warranty as a manufacture defect. i only received their decision today so i have not had time to locate a replacement part as yet.*ak | |||
| 07/10/2003 | 1 | 07/10/2003 | |
| The windows on my 2002 chevolet avalanche are very dark shaded. i called a dealer in mullins, sc and he told me there is nothing they can do to lighten them. he claimed they came from the factory that dark. at night i cannot see well enough to properly judge traffic and distance. when i turn at night i have to lean forward just to see the street i am turning on to. i'd like to find out how i can get a lighter shading on my windows before i have or cause an accident. why can't they be lighted or toned down. *ak | |||
| 11/17/2003 | 1 | ||
| Consistent cracking of encapsulation surrounding midgate window of 2002 chevrolet avalanches built prior to october 2001. *la | |||
| 10/23/2003 | 1 | 09/30/2003 | |
| Rear window frame starting to split. talked to dealer and they stated that they have seen 5 others do the same thing. chevrolet should recall this defect design. *la | |||
| 07/24/2002 | 3 | 10/01/2001 | |
| Truck would keep trying to start and turn over the engine when key was in my hand and 5 feet away from cab of truck. this happened 2 more times over the weekend until i took it to the local dealer in glendora glendora chevrolet, 1959 auto centre drive, glendora ca, 909-394-9899. the dealer spent the day checking over the computer and starting system and could find no fault. the dealer contacted chevrolet tech assist dave johnson and he told the dealer to do nothing until it fails. the dealer was being told to give me back the truck until it happens again. i felt that the truck was in an unsafe drivable condition for any trips on the highway. i refused to take the truck back and told the dealer to keep the truck until they could find the trouble. 4 days later they found a defective ignition switch found rear glass frame cracked at top of window. went to dealer and they said they need to keep truck for a day to replace rear glass. they said they needed to call a glass installer for a window that is shown on tv ads to be changed out by owner at any time? the dealer was richard hibbard. when truck was purchased a bump was noticed at the driver side rear bumper step about 2 feet from center of truck. the dealer was informed. they said to come back to repair it. when we went back the service dept said that it was a flaw in the bumper and there was nothing that could be done. later we took the truck to another dealer ,glendora chevrolet, and they said the bumper was damaged internally. we went back to hibbard and they said that there was nothing they could do. about 7 months later the bumper failed a low impact (less than 5mph) hit by another truck. we took the truck to a body shop we worked with over 15 years and they looked at the bumper and found that the defect present at time of purchase had caused the bumper to be weakened as not to handle the low speed impact a meeting with hibbard chevrolet resulted in no action . dt | |||
| 02/05/2002 | 10/01/2001 | ||
| After using the rear window defroster for a short period, a loud crack was heard. the plastic frame holding the rear window split in two pieces. the rear window is now somewhat loose. we are afraid to turn on the rear window defroster for fear of the window shattering. we will not try and remove the window and place it in its holder behind the seat, as it may also shatter and shower the rear seat passengers with glass. *ak | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 10/15/2005 | 1 | ||
| Dt contact stated the driver's side power window stopped working. the window would not roll down more than an inch from the top. there was no forewarning. the dealer replaced regulator assembly. the window works properly now. *ak | |||
| 08/17/2005 | 91000 | 2 | 05/29/2002 |
| Power windows quit working first right front then left front about a year later. *nm | |||
| 08/17/2005 | 2 | 05/01/2002 | |
| Dt: contact stated power windows were messed up. about one year ago the passenger's side power window stopped working. he took vehiclet to the dealer ,and they changed something on it and fixed the problem. on 8-17-05 the driver's side window stopped working. also tailgate just dropped open. he said someone worked on it last year and it worked for a while. but currently it was messed up again. it has gotten progressively worse over the past year. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 11/01/2001 | 100 | 10/01/2001 | |
| The dealership (tom benson) is claiming that both my mirror distortion and the vibration in the steering wheel are characteristics of the vehicle. nlm | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 11/08/2006 | 129000 | 1 | 10/01/2002 |
| Dt*: the contact stated the oil inside the driver side exterior heated mirror seeped out causing a blur. the dealership determined the mirror needed to be replaced. | |||
| 05/26/2006 | 32577 | 1 | 06/25/2002 |
| When driving up to a drive-up atm machine, my wife folded the passenger side-view mirror toward her so it would not hit a post. after completing her transaction, she unfolded the mirror to it's regular position, and it broke. the mirror did not fall off, but had to be tied on to the arm, so it wouldn't sit crooked. *nm | |||
| 04/21/2004 | 40000 | 1 | 05/27/2001 |
| My complaint is on my 2002 chevy avalanche. the drivers side external mirror has been slowly leaking the fluid that is inside of it and now the mirror is so discolored by the problem that it is unusable. the replacement mirror is about 320.00. the chevy dealership will not replace it as a defect but want me to pay for it. no damage was the cause of this failure. this truck has never been in any type of accident. *jb | |||
| 04/02/2003 | 1 | 08/10/2002 | |
| The drivers outside mirror is showing double images. auto-dimming mirror has been replaced by dealer 3 times and still has same problem. mirror does not show double images if replaced with standard mirror. mirror was not doing this when purchased new in 8/02. *ak | |||
| 03/01/2003 | 7500 | 1 | 07/05/2002 |
| The consumer was unable to see out of the side view mirrors when the vehicle was in reverse, he stated there was a blind spot. notified gm and they refuse to pay for repairs. *jb *cb | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 03/05/2003 | 08/21/2000 | ||
| When you open the sun roof you get an awful noise inside the motor vehicle because the wind deflector doesn't go high enough. took to dealer they said install a exterior wind deflector at the cost of 115.00 this came on the motor vehicle and should work properly. *nlm | |||
| VISIBILITY - WINDSHIELD | |||
| 07/06/2004 | 50000 | 5 | 08/30/2001 |
| We purchase vehicle new in aug 2001. it now has about 75,000 miles. starting in july 03, tthe windshield has shown a propensity to chip and crack with very minor impacts. it now has a total of 4 chips each abour 1/4 diameter and a crack about 15 long. we have refrained from having it repaired. why is this windshield so easy to damage? *ak | |||