Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 05-02-32-008D | 06/01/2012 | 10044941 | General motors: diagnosing power steering concerns. in rare cases, customers may comment on a lack of steering assist when stopped or during parking lot type of maneuvers. *js | 08/06/2012 | |
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| 000235003 | 02/01/2007 | 000235003M | 10012089 | Clunking noise under hood and can be felt in steering wheel. *eh updated *eh updated. *kb | 02/11/2005 |
| 3243 | 3118J | 10010873 | Pop/clunk/click noise on right or left turns. *eh | 12/15/2004 | |
| 01634A | 01/01/2004 | 10007276 | Supplement to 00-02-35-003d - clunking noise under hood and can be felt in the steering wheel. *tt | 06/09/2004 | |
| 01634 | 01/01/2004 | 10007231 | Intermediate steering shaft service kit. service vme. *tt | 06/04/2004 | |
| 000235003C | 04/01/2004 | 000235003D | 10004716 | Clunking noise under hood and can be felt in the steering wheel. *tt | 01/02/2004 |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| 01863 | 01/01/2004 | 10006616 | Lack of steering assist when stopped or during parking lot type maneuvers. *mr | 05/07/2004 | |
| STEERING - GEAR BOX - SHAFT PITMAN | |||||
| SB-10-02-33-001 | 06/01/2010 | 10036545 | Buick/cadillac/chevrolet/gmc/oldsmobile and hummer: information on pitman arm shaft seal service kit. do not replace entire steering gear for pitman seal leak. technicians have been replacing entire steering gears due to not being able to | 03/28/2011 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 00823A | 01/01/2004 | 10007973 | Power steering fluid leaking at hydraulic brake booster. *tt | 07/19/2004 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| 050232008 | 07/01/2007 | 050232008B | 10022671 | Gear box power steering pump, p/s performance concerns. *nj | 09/19/2007 |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 3386 | 3386C | 10013533 | Lack of steering assist or shudder during parking lot type maneuvers. *tt | 04/21/2005 | |
| STEERING - LINKAGES - ARM - IDLER AND ATTACHMENT | |||||
| 3499 | 3499A | 10014899 | Steering idler arm inspection procedure. *tt | 05/11/2005 | |
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| 030234001A | 10/01/2003 | 030234001 | 10004766 | Inner tie rod released for service. *tt | 01/06/2004 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/10/2006 | 29981 | 1 | |
| The front left wheel sounds like it is bouncing, rattling and loose. this has been diagnosed as an intermediate steering shaft needing to be repacked and the steering gear box needs to be replaced. this problem has existed since i purchased the vehicle. it has been repaired twice under warranty. now that the warranty has expired, gm refuses to pay for the repairs. gm claims this is not a safety issue. however, i am concerned that it will become one since this is a steering problem. it is clearly a design defect since many other avalanche owners have the same issues. *tr | |||
| 09/17/2006 | 54000 | 1 | 06/11/2004 |
| My 2004 avalanche started making knocking sounds when turning corners - took it to the dealer and $700 later and a new steering yoke the knock was squelched (not gone) and the speedometer coincidentally started moving like a second-hand on a watch (jerky) - took it to the dealer and they want $525 for a new cluster that they say is not common - looking on the web, i found this to be a very common problem with avalanches and the waiting list can be in the hundreds before me - if this is so common, why isn't there a recall and why does the dealer deny the number of occurrences? *nm | |||
| 09/16/2005 | 10000 | 6 | 11/30/2003 |
| Popping noise in the front end. it has been repaired 5 times by the dealer and the problem returns. it is do to go back this week to be repaired again. the dealer has replaced the steering shaft, lubed the front end, drilled and elongated the cross member's mounting holes, added washers, and combinations above. *nm | |||
| 01/10/2004 | 4 | 01/10/2004 | |
| Continued problem with pop/noise in front end of 04 avalanche while turning and turning while in reverse. chevrolet has issues several tsb's for this problem, but the problem persist. at the moment it has not cause any accidents but myself and other avalanche owner are fearful that it will develop into a safety concern if not permanently corrected.*ak | |||
| STEERING - COLUMN | |||
| 03/19/2008 | 61700 | 1 | 02/26/2004 |
| There was a loose sounding noise in the steering column. upon my investigation i found out that many gm's are having the same problem. also because of the intermediate steering shaft being lose i could not tell that the right front wheel bearing was bad to the point the hub had to be replaced. this could have had catastrophic results (fatality). upon talking to various employees i was told that gm has had a design problem and that they now have changed to a different shaft. my vehicle was repaired and even the repair order states replace upper int shaft with new style reroad test ok i think in public safety that the ntsb should look into how many of these have had a problem (gm) and the average mileage of not only my model vehicle but all gm's that have this type of steering. it is a serious safety issue. *tr | |||
| 07/30/2007 | 110745 | 1 | 07/18/2004 |
| 2004 chevrolet avalanche intermediate steering shaft is bad. makes a knocking noise like it's loose. *tr | |||
| 02/01/2004 | 1 | 12/01/2003 | |
| Dt: the contact owns a 2004 chevy avalanche. when turning steering wheel hard in either direction . if the vehicle is in reverse one can still hear the knocking noise. the dealership has put something new in steering, but she was unsure of the part was, and two weeks later she is still had the problem. the dealership said that this was happening to a lot of these vehicles. the service department claimed that almost every six months the part would have to be changed. as of right now she was getting this fixed since vehicle was still under warranty. she could not afford to pay for repairs after her warranty was up. the contact began to have this problem three months after purchasing the vehicle. the part has been replaced once. *ak. | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 07/09/2006 | 34000 | 1 | 02/01/2005 |
| Dt*: the contact stated while driving 20-35 mph, the vehicle violently vibrated. total control was lost of the vehicle causing the vehicle to veer into the other lane resulting in the vehicle hitting the side of a mountain. the air bags did not deploy. prior to this incident, popping noises were heard while turning the steering wheel to the left and right going forward and in reverse. the vehicle was towed to the dealership where the dealership determined the passenger side tie rod was broken. there was damage done to the vehicle. there was not a police report filed. | |||
| STEERING - RACK AND PINION | |||
| 12/01/2004 | 3500 | 2 | 11/15/2004 |
| Dt: the contact complained about rack and pinion steering problem. the vehicle clanged while changing gears. when putting pressure on the accelerator pedal and driving between 60 - 70 mph he could hear a whining sound. when he released the accelerator pedal the noise stopped. the dealership replaced the driveshaft but, this did not correct the problem. *ak | |||