Chevrolet C2500 2002
Model C2500 made in 2002 by Chevrolet got 38 consumer complains, 7 investigations there is 1 recall as well as 4 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding engine and engine cooling, exterior lighting and interior lighting. The car had some investigations: service brakes, hydraulic, steering. There was one recall concerning interior lighting .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| INTERIOR LIGHTING | ||||||||||||||||
| 01V220000 | GENERAL MOTORS CORP. | from 04/01/2001 to 06/15/2001 | V (Vehicle) | 38863 | 07/09/2001 | MFR | GENERAL MOTORS CORP. | 06/26/2001 | 07/03/2001 | 571 | 105 | |||||
| Defect Summary | Vehicle description: certain pickup trucks equipped with 6.6l diesel engines fail to comply with requirements of fmvss no. 105, hydraulic and electric brake systems. these vehicles have a brake system warning light in the instrument cluster that may not illuminate when the brake fluid is low. in addition, when the brake fluid is low, the vehicle may not meet the partial system requirements of fmvss no. 105. | |||||||||||||||
| Consequence Summary | These conditions could result in reduced braking capability, which could lead to a crash. | |||||||||||||||
| Corrective Summary | Dealers will change the location of a wire connection in the underhood bussed electrical center. owner notification began july 9, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or gmc at 1-800-462-8782. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| 020601010 | 03/01/2002 | 632326 | Information on serpentine belt identification and diagnosis for certain hd pickup models. *tt | 07/12/2002 | |
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 3170E | 10019186 | Ipc, interior lights and/or headlamps flicker. *ak fb2 | 02/16/2006 | ||
| INTERIOR LIGHTING | |||||
| 3170E | 10019186 | Ipc, interior lights and/or headlamps flicker. *ak fb2 | 02/16/2006 | ||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 000730017B | 01/01/2002 | 000730017A | 631802 | Subject regarding service parts resriction program for allison series 1000 automatic transmission. *slc | 06/20/2002 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - HYDRAULIC | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | ||||||
| EA04012 | GENERAL MOTORS CORP. | 04/30/2004 | 02/28/2005 | HYDRAULIC PUMP FAILRES | 05V005000 | |
| Gm is conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report. | ||||||
| PE04004 | GENERAL MOTORS CORP. | 01/08/2004 | 04/30/2004 | HYDRAULIC PUMP SHAFT FAILURES | ||
| The preliminary evaulation is being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's is concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures is a concern. further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS - FRONTAL | |||
| 06/06/2004 | 37000 | 2 | 11/30/2001 |
| The driver of the 2002 chevrolet silverado 2500 hd i am filling this report about had to slow the vehicle down quickly from 65 mph. apon applying the anti-lock brakes the front wheels locked. (skidding) causing loss of directional control of the vehicle. despite the driver's efforts, since not having directional control of the vehicle, she was unable to keep it from striking another vehicle and a utility pole. this crash resulted in a total lose of the 2002 chevrolet as well as additional property damage, totaling approximately $40,000. personal injury loss in excess of well over $5,000. there was also a failure of the srs, the driver's airbag did not deploy.*ak | |||
| 08/29/2002 | 3000 | 1 | |
| While driving at 45-50 mph and upon coming to a three way stop sign brakes failed, and consumer collided head on into an embankment. the impact caused seat belts to become undone, and air bags did not deploy. consumer sustained a broken sternum and facial fractures. manufacturer and the dealer have been informed of the problem.*ak | |||
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 06/12/2003 | 13400 | 1 | |
| Vehicle was parked when neighbor noticed smoke coming out of the engine area. consumer used fire extinguisher to put out the fire. *ak *ph | |||
| ENGINE AND ENGINE COOLING | |||
| 04/09/2011 | 55000 | ||
| 2002 2500hd chevy siverado stalling for the last 6 months randomly. taken to have fixed cannot identifiy the problem with computer scan. truck stalling on the highway many times. once truck stalls, turn off key, let set for 10 -15 seconds, restart. i guess the system resets itself. this is not safe. | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 03/22/2004 | 24000 | 10 | 02/21/2002 |
| Chevy silverado 2500 hd w/ 6l engine-- problem with throttle sticking. carbons up every two months around throttle valve and throttle sticks. then takes excessive throttle pressure to try to move. ---is a serious safety issue when moving in tight quarters. chevy has issued service modifications for 5.3l and 4.8l engines for same problem but has ignored the 6.0l. cleaning the carbon works for only two months then problem recurs. chevy should make a field fix like the other models before someone gets hurt. *jb | |||
| 04/02/2003 | 09/08/2002 | ||
| I purchased a 2002 chevrolet hd2500 with a 8100 liter engine. i have now been told that this engine will use 1 quart of oil for each 1,000 miles driven. i believe that this is an excessive amount of oil to be used in a new vehicle. has chevrolet done anything to correct this mistake. is there a recall for this problem? | |||
| 02/15/2002 | 10/01/2001 | ||
| Loud hard knocking noise coming from engine at cold start up. then after engine is warmed up after driving and deceleration you can still hear the knocking noise, just not as loud as at cold start. taken to dealership, and advised chevrolet was aware of problem, and did not have a solution. advised by dealer it would not hurt engine, but i disagree, the very hard knocking can not be good for the valves, or crankshaft, and has to be causing some sort damage within the engine itself. | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 01/01/2002 | 1 | 4 | 01/01/2002 |
| 8.1 liter engine noise. also belt noise, belt has been replaced 3-times. | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 03/18/2002 | |||
| Steering wheel prevents consumer from seeing fog light button. there is a dome over ride button. also, headlights come on intermittently. dealership is aware of problem. *ak | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - INJECTORS | |||
| 06/01/2004 | 1 | ||
| While driving injector put fuel into the oil pan. the ses light illuminated. took the vehicle to the dealer. they supposedly fixed it.consumer was concerned with collateral damages to the engine. *ak | |||
| INTERIOR LIGHTING | |||
| 03/18/2002 | |||
| Steering wheel prevents consumer from seeing fog light button. there is a dome over ride button. also, headlights come on intermittently. dealership is aware of problem. *ak | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 11/17/2003 | 1 | ||
| 2002 chevrolet c2500-tailgate cables broke with load (person standing on tail gate loading an atv). no injuries sustained, however very near miss. *la | |||
| PARKING BRAKE - CONVENTIONAL | |||
| 10/04/2004 | 32000 | 04/10/2002 | |
| The emergency brake on my truck has gone out. i have only 36000 miles on the vehicle. i understand there is a corrective fix for this problem. dealers will install a low-force spring clip retainer for vehicles equipped with a pbr parking brake system. the dealer would only replace the retainer clip but states i would have to pay for the emergency brake shoes. i feel gm should pay for the brake shoes since the retaining clip 'caused the problem. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 10/08/2009 | 64000 | 1 | |
| 2002 chevrolet suburban 2500. in parking lot, pressed brake and truck lurched forward causing damage to my suburban and another car resulting in an insurande surdharge for accident over $2500. dealer, mirak chevrolet of arlington ma could not find defect. upon braking today,i felt a surge forward but no accident this time. please advise of any past recalls or similar incidents. *tr | |||
| POWER TRAIN - TRANSFER CASE (4-WHEEL DRIVE) | |||
| 02/01/2004 | 6000 | 7 | 04/01/2002 |
| Pump retaining pin on the transfer case failed, permitting the pump to wear a hole in the transfer case with sudden release of the engine oil. chevrolet is not claiming knowledge. *jb | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 08/29/2002 | 3000 | 1 | |
| While driving at 45-50 mph and upon coming to a three way stop sign brakes failed, and consumer collided head on into an embankment. the impact caused seat belts to become undone, and air bags did not deploy. consumer sustained a broken sternum and facial fractures. manufacturer and the dealer have been informed of the problem.*ak | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 10/08/2009 | 64000 | 1 | |
| 2002 chevrolet suburban 2500. in parking lot, pressed brake and truck lurched forward causing damage to my suburban and another car resulting in an insurande surdharge for accident over $2500. dealer, mirak chevrolet of arlington ma could not find defect. upon braking today,i felt a surge forward but no accident this time. please advise of any past recalls or similar incidents. *tr | |||
| 08/25/2008 | 30000 | 1 | |
| When stepping on brakes at a low speed, i have very little braking. few times caused me to come very close to vehicle in front of me. looked up on internet problems for this vehicle & found recall 05068c. called chevy & they said vehicle does not have recall for brakes. *tr | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 06/06/2004 | 37000 | 2 | 11/30/2001 |
| The driver of the 2002 chevrolet silverado 2500 hd i am filling this report about had to slow the vehicle down quickly from 65 mph. apon applying the anti-lock brakes the front wheels locked. (skidding) causing loss of directional control of the vehicle. despite the driver's efforts, since not having directional control of the vehicle, she was unable to keep it from striking another vehicle and a utility pole. this crash resulted in a total lose of the 2002 chevrolet as well as additional property damage, totaling approximately $40,000. personal injury loss in excess of well over $5,000. there was also a failure of the srs, the driver's airbag did not deploy.*ak | |||
| 04/24/2003 | 3948 | 1 | |
| When the brakes were applied, the pedal traveled to the floor, and the vehicle failed to stop. *jb *ts | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 05/24/2005 | 91292 | 1 | 01/15/2002 |
| Dt: the brake rotors pitted, corroded, rusted, and flaked. the brakes have been serviced, and the mechanic said that other rotors have been corroding as well. the rotors don't show signs of a problem until the metal has worn down. the consumer contacted general motor and said the were very rude.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - WHEEL CYLINDERS | |||
| 08/29/2002 | 3000 | 1 | |
| While driving at 45-50 mph and upon coming to a three way stop sign brakes failed, and consumer collided head on into an embankment. the impact caused seat belts to become undone, and air bags did not deploy. consumer sustained a broken sternum and facial fractures. manufacturer and the dealer have been informed of the problem.*ak | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 03/18/2002 | |||
| Steering wheel prevents consumer from seeing fog light button. there is a dome over ride button. also, headlights come on intermittently. dealership is aware of problem. *ak | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 12/21/2003 | 40546 | 2 | 03/14/2002 |
| I was loading my cargo into my 2002 chevrolet hd2500 and both the tailgate cables broke spilling me and my 4-wheeler on to the ground. i was not hurt, but it was very dangerous.*ak | |||
| SUSPENSION - FRONT | |||
| 05/10/2002 | 1 | 01/22/2002 | |
| While traveling at 30mph front of vehicle suddenly collapsed. took vehicle to dealer, and they stated that mechanism that holds tire fell off.*ak *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 11/20/2005 | 59000 | 2 | 12/23/2004 |
| Dt: the contact heard a strange noise in the front end while turning corners. the vehicle was driven home and the front wheel bearings were inspected. both front tires were ready to fall off. the vehicle was towed to an independent repair shop and both front wheel bearings were replaced. updated 1/19/2006 - *nm | |||
| TIRES | |||
| 06/14/2012 | |||
| Driving silverado truck with goodyear eagle gt2 tires, less than one year and not many miles. blow out to front tire, separation rip on side of tire-lucky i was not on freeway or would have lost control it happened so fast. if you have these tires, i would get new ones. scary! | |||
| TIRES - TREAD/BELT | |||
| 10/05/2005 | 45516 | 1 | 12/15/2001 |
| Steel belted radial tire firestone steel tx radial a/t lt245/75r16 separated at highway speed of 65 mph. driver maintained control of vehicle but truck wheel well and bumper and body of truck are damaged. driver recovered steel belt fragments from freeway and tire is available. firestone has requested we send tire to them. five new tires will be purchased to avoid additional incidents. *jb | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 03/01/2002 | 5000 | 1 | |
| Consumer states that when setting the cruise control for selected speed, the vehicle will not stay at that selected speed. the consumer stated that other drivers seem to be irritated, when the vehicle in front of them and starts to slow down for no reason. the consumer feels that this is dangerous. the consumer also stated that this is particularly distracting in night or heavy traffic. occasionally the cruise control doesn't at all. scc | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 1 | 01/28/2002 | ||
| Consumer states that gm has upgraded the extended mirror for towing. gm has informed consumer that the upgrade was in feb. of 2002 and that consumer purchased the vehicle too soon for the upgrade. *jg | |||
| The owner purchased an optional package that related to the extended tow mirrors. on this particular truck the mirrors do not come with fish eyes on the passenger side. the owner was told that his truck was not part of the upgrade for the 2002 which does provide fish eye on both sides. please describe details. *mr | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| IN | JASPER | UEBELHOR & SONS | 812-482-2222 | |
| MI | SOUTHGATE | 48195 | DICK GENTHE | 734-283-3400 |
| OH | BELLEFONTAINE | 43311 | STEVE AUSTIN AUTO GROUP | 9375923015 |
| TX | AUSTIN | UNKNOWN | ||
| TX | DALLAS | 75228 | YOUNG CHEVROLET | |
| TX | LA PORTE | LESMMARKS CHEVROLET | ||
| TX | TEXAS CITY | 77591 | DEMONTROND | |
| UT | LOGAN | AXTELL | ||
| UT | ST. GEORGE | 84770 | STEVEN WADE CHEVROLET | 435-628-5201 |