Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/01/2004 | 1 | 156 | 06/28/2003 |
| Dt: 07/03 problem began. contact states mostly durning turning, at low speeds, the electric stability control malfunctions and right front passenger wheel locks and vehicle and pulls steering wheel to the right and turns the vehcile in the direction of the wheel lock up. every time the message service stabillity and stability system active pops up. in accordance with vehcile manual, vehicle taken to dealership.computer at the dealership reads that vehicle is experiencing a skid. the dealership has replaced the sensors, wiring, and all remedies per gm. problem is still there. contact is in touch with gm. gm has spoken with dealer and visited vehicle, however no response to the owner. | |||
| STEERING - COLUMN | |||
| 03/27/2003 | 2300 | 12 | 02/16/2003 |
| Since the time i purchased my chevrolet impala i have had trouble with the steering column. i have brought the vehicle into the shop numerous times. 12 to be exact. the first 6 times was within the first 7 months. i asked about the lemon law and was told that it didn't qualify unless the exact part went bad 3 times. two full new steering columns have been put in plus all other individual parts having been found inadequate were replaced. the steering also continuously squealed and clunked when turning. after all the repairs it is still doing it. then after numerous other visits when i tried again to explore the possibility of the lemon law i was told it was three weeks to late. they put me off and stalled until it was too late to do anything about the lemon the time or knowledge to investigate. i have been left no recourse and i have a car that still isn't functioning properly and that i am afraid to take out on the highways or interstate. i am a widowed senior of 74 i feel have been greatly taken advantage of. months ago they offered me and extended 75,000 mile warranty. i have yet to receive it. then i called gm consumer service. i spoke to jean whyre and she was of no help at all. she denied me both the exchange of vehicles and the warranty on the column. she then said that she was withdrawing it cause i refused it before thinking that i was going to get a new car under the lemon law. when i tried to explain that to her she maliciously recanted the offer and said i would not get it then hung up on me. i inquired with the fl. bar association but no lawyer with in the state will cover this type of case. i have no idea where to go to for help with this problem so i am now contemplating contacting the local television station. they have a department which takes care of consumer complaints and abuse. i feel that this is a case of gross senior abuse. i would to make clear that i did enquire about the lemon twice. *nm | |||