Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| PIT5074F | 05/01/2012 | 10044242 | Gm: j-35616-64b terminal test probe and replacement terminal. also included models verano, regal, lacrosse, cts, srx, volt, sonic, malibu, impala, equinox, cruze, avalanche, tahoe suburban, silverado, sierra, yukon, and terrain for model | 05/24/2012 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| PI-0663 | 02/01/2012 | 10043577 | Buick/chevrolet/gmc: vehicles have issues with audio button function, low fuel, factory settings option not working or inoperable, clock can not be set, and signal for gps is lost. *pe | 04/11/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 12/14/2012 | 22000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. the contact stated that the inside of the vehicle smelled like burning plastic and the windows on the vehicle fogged up. the contact took the vehicle to the dealer three times before they were able to determine that the heating coil caused the fog. the heating coil was replaced but the contact stated that the vehicle then smelled of burning coolant and plastic. the vehicle was not repaired. the failure mileage was 22,000 and the current mileage was 25,900. mah | |||
| 12/14/2012 | 22000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. the contact stated that the inside of the vehicle smelled like burning plastic and the windows on the vehicle fogged up. the contact took the vehicle to the dealer three times before they were able to determine the heating coil was causing the fog. the heating coil was replaced, but the contact stated that the vehicle then smelled of burning coolant and plastic. the vehicle had not been repaired for that failure. the failure mileage was 22,000 and the current mileage was 25,900.rl | |||
| 12/03/2012 | 800 | 1 | |
| This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. i have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however,at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. this is a brand new car so why would they not replace the car,give back my money or at the very least replace the transmission rather than repair it? the car has now been in the shop for 18 of the 40 something days that i have owned it and its still there today. i am not convinced that the transmission is the real problem and i'm skeptical that gm truly knows what the issue is. i would be interested to know if other cruze owners are also experiencing this safety issue? i am also disappointed that gm doesn't simply return the few dollars i have invested and let this car fly off into the sunset. i have been a consistant gm buyer for many many years and this particular situation has left a bad taste in my mouth to say the least. *tr | |||
| 12/03/2012 | 800 | ||
| This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. i have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however,at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. this is a brand new car so why would they not replace the car,give back my money or at the very least replace the transmission rather than repair it? the car has now been in the shop for 18 of the 40 something days that i have owned it and its still there today. i am not convinced that the transmission is the real problem and i'm skeptical that gm truly knows what the issue is. i would be interested to know if other cruze owners are also experiencing this safety issue? i am also disappointed that gm doesn't simply return the few dollars i have invested and let this car fly off into the sunset. i have been a consistant gm buyer for many many years and this particular situation has left a bad taste in my mouth to say the least | |||
| 10/20/2012 | 31000 | 1 | |
| The vehicles lights started flashing (radio, warning lights on dash) and then the turn signal would not work. dealer found no problems. similar problems happened over next month and then car would not start/respond to remote. brought car to dealer while lights blinking and service department saw problem. car would not start while at the lot and service department pushed it into garage. checked vehicle for week and found no problem and then it happened again. kept car again. after car returned, car would not respond when shut off and attempted to get out of car (locked in). the car was in park and turned off and the occupant could not get out of the car. restarted car and then locks worked. dealer found no problems. since then had an incident when car was parked and turned off and it took two tries for occupant to get out of car. concerned about safety if occupant is locked inside car. *tr | |||
| 10/20/2012 | 31000 | ||
| The vehicles lights started flashing (radio, warning lights on dash) and then the turn signal would not work. dealer found no problems. similar problems happened over next month and then car would not start/respond to remote. brought car to dealer while lights blinking and service department saw problem. car would not start while at the lot and service department pushed it into garage. checked vehicle for week and found no problem and then it happened again. kept car again. after car returned, car would not respond when shut off and attempted to get out of car (locked in). the car was in park and turned off and the occupant could not get out of the car. restarted car and then locks worked. dealer found no problems. since then had an incident when car was parked and turned off and it took two tries for occupant to get out of car. concerned about safety if occupant is locked inside car. | |||
| 07/13/2012 | 5300 | 1 | |
| Tire monitor system gives warning that it needs service, have been to dealership twice in the past two days for same problem and now must go again because warning light is back on to service tire monitor system. *tr | |||
| 07/13/2012 | 5300 | ||
| Tire monitor system gives warning that it needs service, have been to dealership twice in the past two days for same problem and now must go again because warning light is back on to service tire monitor system. | |||
| 05/23/2012 | 10188 | ||
| I was driving home and out of nowhere my 2012 chevy cruze dings and says engine overheating a/c turned off, i was very surprised but kept driving and literally one minute later the car dings again. there is a different message that says idle engine overheating, at this point i am very worried and i pull over and call the chevy dealership that i bought the car from and explain what has occurred. i was advised to bring the car into the service department. so, i start the car up and begin the drive over to the dealership that is about 15 minutes away because of traffic. not three minutes into the drive i get the same message idle engine overheating, i'm very nervous but keep going and about two minutes later i get a new message shut engine off engine overheating. i call the dealership and they tell me that i am close enough that i should just continue and drive to the dealership. i get about 200 yards from the entrance of the dealership and my engine starts smoking. i have had this car for less than seven months and i basically only use it to drive to work and school. i take very good care of my vehicles, i get the oil changed every 4,000-5,000 miles, in fact i got an oil change less than a week ago. | |||
| 09/19/2011 | 5000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. the contact was driving 12 mph during a rain storm when the wipers were activated but would only operate extremely slow. the contact pulled over because he was unable to see the roadway because of the faulty wipers. the contact took the vehicle to the dealer where the dealer confirmed that the wiper speed was slower than normal. the contact called the manufacturer but the manufacturer provided no assistance. the contact was concerned with the safety of driving the vehicle during inclement weather. the failure mileage was 5,000. kmj | |||
| 09/19/2011 | 5000 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated while driving 12 mph during a rain storm the contact activated the wipers and the contact stated the wiper speed was to slow. the contact pulled over to the side of the road because the contact could not see out of the windshield due to the poor wiper speed. the contact took the vehicle to the dealer. the dealer stated the wiper speed was too slow. the contact called the manufacturer and the manufacturer stated to call the nhtsa to complain. the contact stated the vehicle was unsafe to drive during inclement weather. the failure mileage was 5,000. jo | |||