Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | ||||||||||||||||
| 12V288000 | GENERAL MOTORS LLC | from 02/08/2011 to 05/31/2012 | V (Vehicle) | 413148 | 07/10/2012 | ODI | GENERAL MOTORS LLC | 06/22/2012 | 06/22/2012 | |||||||
| Defect Summary | General motors (gm) is recalling certain model year 2011 and 2012 chevrolet cruze vehicles manufactured from october 2, 2009, through may 31, 2012. spilled or dripping oil (such as after an oil change) may collect in the engine shield (bellypan) near hot engine or exhaust system surfaces. as a result, the oil and the engine shield may ignite and burn. | |||||||||||||||
| Consequence Summary | Either condition could result in an engine compartment fire, possibly causing injury or death. | |||||||||||||||
| Corrective Summary | Gm will notify owners, and dealers will modify the engine shield to prevent fluid from contacting the shield. also, on vehicles with a manual transmission, dealers will apply a protective tape to the electronic power steering wire harness. repairs will be performed free of charge to the owner. the safety recall began on july 10, 2012. owners may contact the chevrolet owner center at 1-866-694-6546. | |||||||||||||||
| Notes | Gm | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| PI0715 | 04/01/2012 | 10044234 | Gm: engine rattle/knock noise, loose or broken front crankshaft pulley bolt and/or flywheel bolts. *js | 05/23/2012 | |
| PIE-0210 | 02/01/2012 | 10043666 | Chevrolet: vehicle would have reduced engine power or engine is running rough. malfunction indicator lamp (mil) may illuminate. *pe | 04/18/2012 | |
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - TURBO-CHARGER | |||||
| PI-0851 | 11/01/2012 | 10050279 | Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o | 01/28/2013 | |
| PIP5023 | 05/01/2012 | 10044388 | Gm: mil due to dtc p0299- turbocharger underboost dtc- inspect for turbocharger waste pivot pin wear. this may be the result of a worn wastegate actuator pivot pin (3), allowing the wastegate to open when it should be closed. *js | 06/18/2012 | |
| PI0675 | 02/01/2012 | 10044048 | Gm: information for no trouble found (ntf) turbochargers returned to warranty part center (wpc). *js | 05/08/2012 | |
| ENGINE AND ENGINE COOLING - ENGINE - OTHER FUEL TYPES - TURBO-CHARGER | |||||
| PI-0851 | 11/01/2012 | 10050279 | Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o | 01/28/2013 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 12/10/2012 | 5 | 12/01/2012 | |
| 2012 chevy cruze. consumer writes in regards to a distinctive burning odor coming from under the vehicle. *smd the consumer stated the vehicle was taken to the dealer five times for the burning odor. from the first day of purchase, the consumer noticed a burning smell coming from outside of the vehicle. the smell became progressively stronger and stronger. the further the vehicle was driven, the stronger the burning odor became. the consumer has since traded the vehicle, for a different year. | |||
| 08/15/2012 | 14000 | 1 | |
| After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (nhtsa campaign number 12v288000) i noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 mph and higher. the car felt less stable than it did prior to the recall service being performed on the vehicle. because of this, i purchased a replacement underbody shield from a dealer and re-installed it. the result of this re-installation was noise back to normal, handling back to normal. *tr | |||
| 07/13/2012 | 1 | 04/09/2012 | |
| 2012 chevrolet cruze. consumer writes in regards to engine shield modification *tgw the consumer stated after the recall was performed, all the lights on the dashboard illuminated , power was reduced and the word engine power reduced appeared illuminated as well. the consumer took the vehicle back to the dealer. after checking all the wiring near the locations of the cuts of the shield, the dealer tested other possibilities and informed the consumer, that cause was a bad potentiometer on the gas throttle. | |||
| 04/28/2012 | 80 | 3 | 04/05/2012 |
| Purchased 4/25/2012. after driving a little, noticed lack of power, easily stalls, something rolling around in the trunk lid, console piece gaped out, passenger side tail lamp inside trunk bent, engine shutters (after 500 miles it started) when turned on and off. the lack of power and engine stalling are the major safety concerns. when in a stopped position, the car will stall when the clutch is operated correctly. while making a right hand turn from a stop sign, onto route 30, at a blind intersection, the car would not move, once i let the clutch out and was in 1st gear, the car just did not move, i had the gas pushed to the floor and i was only moving inches forward. i was scared, i had my child in the car with me, a tractor trailer could have come up on me 50+ mph hit me or swerved to miss me and hit someone else. the car finally moved after about 45 sec. i then got up to speed in 6th gear. the car then again lost power, i had to down shift from 6th gear to 4th gear to get speed built back up. i got home, about 2 miles, was upset and scared, called apple chevrolet, the car sat until i drove it to the dealership 35 mins from my home the next morning. i told them that it does not happen every day so the chances of it happening again are slim. this would be the 3rd visit to the service dept for the lack of power complaint. i drove with the tech anyway knowing that it was not going to be duplicated. i told the service rep that i wanted a turbo boost gauge put on it because it does not seem to be boosting all the time. when i was called that my car was done and nothing was duplicated, i was told that it was boosting in range. when i picked my car up the next day, there was nothing on my bill that stated that the turbo was even checked. i was told that they cannot put every piece of equipment that they use on each car on every bill. etc... | |||
| 07/02/2012 | 1 | ||
| 2012 chevrolet cruze. consumer writes in regards safety recall *tgw the consumer stated his wife saw a news report, where 30 vehicles had problems with oil in the bellypan. there was sufficient danger to initiate a recall. when the consumer went to have the oil change at the dealer, he brought up the recall. however, the dealer claimed to know nothing about it . the dealer then checked online and received a diagram as to how to fix the problem. the oil changed revealed and excessive amount of oil in the bellypan. the consumer also stated it was difficult to change a flat tire, due to the poorly designed jack. | |||
| 04/28/2012 | 80 | 3 | 04/05/2012 |
| Purchased 4/25/2012. after driving a little, noticed lack of power, easily stalls, something rolling around in the trunk lid, console piece gaped out, passenger side tail lamp inside trunk bent, engine shutters (after 500 miles it started) when turned on and off. the lack of power and engine stalling are the major safety concerns. when in a stopped position, the car will stall when the clutch is operated correctly. while making a right hand turn from a stop sign, onto route 30, at a blind intersection, the car would not move, once i let the clutch out and was in 1st gear, the car just did not move, i had the gas pushed to the floor and i was only moving inches forward. i was scared, i had my child in the car with me, a tractor trailer could have come up on me 50+ mph hit me or swerved to miss me and hit someone else. the car finally moved after about 45 sec. i then got up to speed in 6th gear. the car then again lost power, i had to down shift from 6th gear to 4th gear to get speed built back up. i got home, about 2 miles, was upset and scared, called apple chevrolet, the car sat until i drove it to the dealership 35 mins from my home the next morning. i told them that it does not happen every day so the chances of it happening again are slim. this would be the 3rd visit to the service dept for the lack of power complaint. i drove with the tech anyway knowing that it was not going to be duplicated. i told the service rep that i wanted a turbo boost gauge put on it because it does not seem to be boosting all the time. when i was called that my car was done and nothing was duplicated, i was told that it was boosting in range. when i picked my car up the next day, there was nothing on my bill that stated that the turbo was even checked. i was told that they cannot put every piece of equipment that they use on each car on every bill. etc... | |||
| 07/02/2012 | 1 | ||
| 2012 chevrolet cruze. consumer writes in regards safety recall *tgw the consumer stated his wife saw a news report, where 30 vehicles had problems with oil in the bellypan. there was sufficient danger to initiate a recall. when the consumer went to have the oil change at the dealer, he brought up the recall. however, the dealer claimed to know nothing about it . the dealer then checked online and received a diagram as to how to fix the problem. the oil changed revealed and excessive amount of oil in the bellypan. the consumer also stated it was difficult to change a flat tire, due to the poorly designed jack. | |||
| 07/24/2012 | 11110 | 1 | |
| Vehicle make / model: model year(s): chevrolet / cruze 2011-2012 manufacturer: general motors llcmfr's report date: june 21, 2012 nhtsa campaign id number: 12v288000nhtsa action number: pe12010 component: engine and engine cooling potential number of units affected: 413,148 i am very disappointed in the fix for this issue. they have completely removed the whole center section of this shield so now my engine is exposed to road spray. this was a selling point on this vehicle and i feel we have been cheated out of this feature. they should have offered to replace it with a non combustible unit. *tr | |||
| 04/29/2012 | 17000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. while traveling 45 mph the contact noticed flames coming from the front of the vehicle without warning of a problem. the fire department was called to exstingusih the fire and no one was injured. the vehicle was not diagnosed. the vin was not available. the current and failure mileages were 17,000. kmj | |||
| 04/29/2012 | 17000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. while traveling 45 mph the contact noticed flames coming from the front of the vehicle without warning of a problem. the fire department was called to exstingusih the fire and no one was injured. the vehicle has not been diagnosed. the vin was not available. the current and failure mileages were 17,000. bml | |||