Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PI-0670 | 02/01/2012 | 10043628 | Gmc/buick/chevrolet: transmission slips when in reverse or not in reverse, 3rd gear or no 3rd gear, flare shifting to 5th or no 5th gear. *pe | 04/16/2012 | |
| PI-0670 | 02/01/2012 | PI-0670-A | 10043628 | Gmc/buick/chevrolet: transmission slips when in reverse or not in reverse, 3rd gear or no 3rd gear, flare shifting to 5th or no 5th gear. *pe updated 4/17/12. *pe | 04/16/2012 |
| PI-0640 | 01/01/2012 | 10043477 | Chevrolet: there is a slight hesitation after vehicle has stopped and proceeds to move when pressing on accelerator pedal, which feels like a bump or jerking motion. *pe | 04/04/2012 | |
| PIP-4624-M | 04/04/2012 | 10043487 | Chevrolet/buick/gmc: restriction, through the pqc, has been placed on the valve control solenoid (tehcm) p/n 24256524 and 24265367, to assist engineering feedback product. *pe | 04/04/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||||
| PI0670B | 03/01/2012 | 10043890 | Gm: diagnostic tips for dtc p0776, slips when reverse is selected or no reverse. slip or flare when shifting into third/ fifth gear or no third/fifth gear. also included model chevrolet captiva sport model year 2012. model chevrolet orlando | 05/01/2012 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| PIP-5049 | 08/01/2012 | 10045344 | General motors: difficult to get into or out of gear excessive free play in the shifter. the condition can be caused by a nut that has come loose on the shift tower ( see item 2 located under plug item 1). *js | 08/28/2012 | |
| PIE-0197B | 04/01/2012 | 10043937 | Buick/chevrolet: manual transmission shift lever concerns - loose, noise when shifted, hard to shift into gear or proper gear not selected when shifted. *kb | 05/02/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/03/2012 | 800 | 1 | |
| This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. i have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however,at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. this is a brand new car so why would they not replace the car,give back my money or at the very least replace the transmission rather than repair it? the car has now been in the shop for 18 of the 40 something days that i have owned it and its still there today. i am not convinced that the transmission is the real problem and i'm skeptical that gm truly knows what the issue is. i would be interested to know if other cruze owners are also experiencing this safety issue? i am also disappointed that gm doesn't simply return the few dollars i have invested and let this car fly off into the sunset. i have been a consistant gm buyer for many many years and this particular situation has left a bad taste in my mouth to say the least. *tr | |||
| 12/03/2012 | 800 | ||
| This car would suddenly and without warning surge/lunge forward creating a safety hazard to all including other drivers. i have had it back to the dealer twice and they have confirmed and duplicated my observations and concerns however,at first they thought it was electronic and then decided to rebuild the transmission after they found metal fragments within this sealed component. this is a brand new car so why would they not replace the car,give back my money or at the very least replace the transmission rather than repair it? the car has now been in the shop for 18 of the 40 something days that i have owned it and its still there today. i am not convinced that the transmission is the real problem and i'm skeptical that gm truly knows what the issue is. i would be interested to know if other cruze owners are also experiencing this safety issue? i am also disappointed that gm doesn't simply return the few dollars i have invested and let this car fly off into the sunset. i have been a consistant gm buyer for many many years and this particular situation has left a bad taste in my mouth to say the least | |||
| 11/14/2012 | 8910 | 1 | |
| Vehicle vents antifreeze vapors and fuel vapors into driver/passenger compartment. odors can become noxious. *tr | |||
| 11/14/2012 | 8910 | ||
| Vehicle vents anti freeze vapors and fuel vapors into driver/passenger compartment. odors can become noxious. | |||
| 10/06/2012 | 8000 | ||
| My new 2012 chevy cruze eco was purchased on 05/15/2012 and has approximately 8000 miles and the manual transmission clutch is already inoperative. the billy navarre chevrolet dealership will not repair the vehicle under warranty stating that a gm field service rep has inspected the car and has determined that the clutch failure was due to operator abuse/misuse. in addition, the dealership states that the clutch is not covered under the factory warranty and subject to fair wear and tear although i purchased the gm extended warranty as well. is it normal for a clutch to fail at 8000 miles? certainly not! the car has never been abused and has been operated within normal operating limits but resulting in the clutch disc being fused to the flywheel - as reported by the service department to me. the speculation is that the operator, my daughter, 'rides' the clutch and has caused the clutch to wear out prematurely and fusing the clutch to the flywheel. my daughter has never 'ridden' the clutch nor abused the vehicle as speculated but has driven the car in a safe and proper manner using normal operating procedures iaw the operator's manual. a burning smell was reported by my daughter to me and within a few days (10/06/12) the car would not go into gear and after several attempts would not shift at all. my daughter is the only operator of the vehicle. the car was towed to the dealership and within a week the service department reported to me that the transmission needed to be replaced but would not be covered under warranty. my only request has been and remains that the car be repaired or replaced under warranty at no cost to me as the problem is a defect induced problem and not due to operator abuse or misuse. *tr | |||
| 10/06/2012 | 8000 | ||
| My new 2012 chevy cruze eco was purchased on 05/15/2012 and has approximately 8000 miles and the manual transmission clutch is already inoperative. the billy navarre chevrolet dealership will not repair the vehicle under warranty stating that a gm field service rep has inspected the car and has determined that the clutch failure was due to operator abuse/misuse. in addition, the dealership states that the clutch is not covered under the factory warranty and subject to fair wear and tear although i purchased the gm extended warranty as well. is it normal for a clutch to fail at 8000 miles? certainly not! the car has never been abused and has been operated within normal operating limits but resulting in the clutch disc being fused to the flywheel - as reported by the service department to me. the speculation is that the operator, my daughter, 'rides' the clutch and has caused the clutch to wear out prematurely and fusing the clutch to the flywheel. my daughter has never 'ridden' the clutch nor abused the vehicle as speculated but has driven the car in a safe and proper manner using normal operating procedures iaw the operator's manual. a burning smell was reported by my daughter to me and within a few days (10/06/12) the car would not go into gear and after several attempts would not shift at all. my daughter is the only operator of the vehicle. the car was towed to the dealership and within a week the service department reported to me that the transmission needed to be replaced but would not be covered under warranty. my only request has been and remains that the car be repaired or replaced under warranty at no cost to me as the problem is a defect induced problem and not due to operator abuse or misuse. | |||
| 10/09/2012 | 200 | 1 | |
| I purchased a 2012 chevy cruze 2lt w/rs package on 9/19/12. i didn't notice right away but after i drove for a few days i notice the engine would have this loud vibration when i barely accelerate, like staying at a steady speed. if i accelerate from a stopped position it doesn't do it or i just don't hear it because i hear the turbo. after driving it a few weeks the vibration sound has gotten worse, so i took it to the dealership to be checked. they test drove it and told me this is the way the echotech w/turbo motors sound and nothing was wrong with it. i wasn't satisfied so i asked i could test drive another car just like mine on their lot. they graciously let me and it sounded the same. my sons girlfriend has the exact same car and hers sounds nothing like mine. she bought hers at a different dealership which means it was probably came from a different manufacturer. something isn't right and this should be fixed. this does not sound like a new car. it's very embarrassing. my 1995 chevy cavalier is not as loud as my new car. another thing is when i slow down to pull in my driveway (on a hill) i just let off the gas and the car will jerk really hard. this doesn't happen all the time but this will be an issue i'm sure when the warranty is up. i'm very disappointed with my first new car purchase. i waited 42 years for this. *tr | |||
| 10/09/2012 | 200 | ||
| I purchased a 2012 chevy cruze 2lt w/rs package on 9/19/12. i didn't notice right away but after i drove for a few days i notice the engine would have this loud vibration when i barely accelerate, like staying at a steady speed. if i accelerate from a stopped position it doesn't do it or i just don't hear it because i hear the turbo. after driving it a few weeks the vibration sound has gotten worse, so i took it to the dealership to be checked. they test drove it and told me this is the way the echotech w/turbo motors sound and nothing was wrong with it. i wasn't satisfied so i asked i could test drive another car just like mine on their lot. they graciously let me and it sounded the same. my sons girlfriend has the exact same car and hers sounds nothing like mine. she bought hers at a different dealership which means it was probably came from a different manufacturer. something isn't right and this should be fixed. this does not sound like a new car. it's very embarrassing. my 1995 chevy cavalier is not as loud as my new car. another thing is when i slow down to pull in my driveway (on a hill) i just let off the gas and the car will jerk really hard. this doesn't happen all the time but this will be an issue i'm sure when the warranty is up. i'm very disappointed with my first new car purchase. i waited 42 years for this. | |||
| 09/05/2012 | 11264 | 1 | |
| Car responds erratically and unpredictably to push on accelerator pedal. on above date in attempting to back up slowly accelerator pedal was pushed with delayed response, then followed by extreme motion backward hitting fence, damaging fender. at other times car fails to accelerate out of way of on-coming traffic causing near collisions with little or no response to pedal movement. this has happened several times with this six month old car. my friend has same model with same problem. as per chevy service manager who was twice contacted on this: a) he took a new cruze home to drive for several days to investigate this complaint from other customers and he had the same problem, b) same problems are being reported to other chevy dealers in hot climate areas of country. chevy service manager says problem is know to general motors, but no fix is available - all tests on several other new cruze models brought in for service with same problem show that all systems and electronics are working normally. he's not sure what general motors will do about it. this is apparently a make/model specific problem that is not being addressed as no pro-active warning info has been received by us from general motors or the chevy dealer. this is dangerous and no one is taking any responsibility. please investigate before someone is seriously injured or killed. the lack of official warning from general motors is morally outrageous!! *tr | |||
| 08/11/2012 | 10259 | 1 | |
| Chevrolet's recall fix on the 2011-2012 chevy cruze involve cutting off large portions of the underneath heat shield, this piece is also a debris shield. but now with the heat shield completely gone, there now is no protection from debris entering under the hood and causing more damage, also with this fix gm is compromising the biggest selling point of this car which is the gas mileage, this shield is also used to reduce drag underneath the car and in turn increasing gas mileage, but now drag will increase underhood which will decrease fuel mileage. in very wet climates this shield helped prevent water from spraying up under the hood as well, and by removing this shield our cars are now more prone rust, corrosion and abnormal wear to vital parts. gm has done a horrible job at fixing this problem, no logic or obvious care were taken into consideration when addressing this issue. if this kind of similar problem happened on a cadillac or a corvette would have they fixed the problem the same way?? probably not, so what makes my chevy cruze any less important? *tr | |||
| 08/11/2012 | 10259 | ||
| Chevrolet's recall fix on the 2011-2012 chevy cruze involve cutting off large portions of the underneath heat shield, this piece is also a debris shield. but now with the heat shield completely gone, there now is no protection from debris entering under the hood and causing more damage, also with this fix gm is compromising the biggest selling point of this car which is the gas mileage, this shield is also used to reduce drag underneath the car and in turn increasing gas mileage, but now drag will increase underhood which will decrease fuel mileage. in very wet climates this shield helped prevent water from spraying up under the hood as well, and by removing this shield our cars are now more prone rust, corrosion and abnormal wear to vital parts. gm has done a horrible job at fixing this problem, no logic or obvious care were taken into consideration when addressing this issue. if this kind of similar problem happened on a cadillac or a corvette would have they fixed the problem the same way?? probably not, so what makes my chevy cruze any less important? | |||
| 06/27/2012 | 28551 | 5 | |
| 2012 chevrolet cruze lt1 rs package, automatic transmission on june 27 i was in murray, ky driving home from murray state university. i was in heavy traffic. after the light changed i gave the accelerator a light tap to move the car forward. it started slowly but after a few seconds, it seems that the car stalled. the transmission downshifted and when i gave the accelerator a tap, nothing. at this time, i was certain i would be in an accident. again, i gave the accelerator a tap (mind you, i didn't mash the petal to the floor board, i gave it enough of a tap to switch the gear). the car did nothing, and again my concern was that i would be rear ended soon. another tip (again, i did not mash the pedal to the floor), and finally the turbo charger kicked in and the car switched gears. but when the car shifted gears, it was an explosion of force that jerked and lurched the car forward including my self. i was glad to get moving since traffic was heavy. since this incident, it has happened 5 times that the car has been sluggish to respond, and it have continued to shift gears with random jerks and often explosive force that jerks both car and passenger. i have had this to 2 dealerships, and they say they cannot reproduce it, and they both tell me that this is a normal thing, and that this transmission will make erratic gear changes. i am concerned for my safety with i drive this car, and hope i am not stranded in traffic when the transmission fails to shift properly. *tr | |||
| 04/05/2012 | 760 | ||
| Tl* the contact owns a 2012 chevrolet cruze. the contact was traveling 30 mph when the vehicle jerked while changing from first to second gear. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 760 and the current mileage was 1,300. | |||
| 04/05/2012 | 760 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact was traveling 30 mph when the vehicle jerked while changing from first to second gear. the vehicle was not taken to the dealer. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 760 and the current mileage was 1,300. sm. | |||
| 12/12/2011 | 100 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate from a stop. the contact also stated that the vehicle experienced numerous transmission failures in which the vehicle hesitated to change gears while driving at various speeds. the vehicle was taken to an authorized dealer and the contact was informed that the vehicle was performing to specifications. the manufacturer was also made aware of the failure and stated that the vehicle was performing as intended. the vehicle was not repaired. the failure mileage was 100. sm. | |||
| 11/04/2011 | 1 | ||
| I just bought a 2012 chevy cruze. at take off and turning around curves at low speed the steering and the wheels shake. i took it to the dealership. and couldn't find anything wrong with it but it continues to do it. very upsetting that it is brand new and already having problems. i really like my car but wish it was fixed. *tr | |||
| 11/04/2011 | |||
| I just bought a 2012 chevy cruze. at take off and turning around curves at low speed the steering and the wheels shake. i took it to the dealership. and couldn't find anything wrong with it but it continues to do it. very upsetting that it is brand new and already having problems. i really like my car but wish it was fixed. | |||
| 09/07/2011 | 1672 | ||
| My 2012 chevrolet cruze eco with the 6-speed manual transmission has occasionally refused to go into 4th gear, and grinds occasionally when going into 2nd gear. i get the grind at about 1200 rpm and up. most of my shifting is done at or below 2500 rpm for fuel economy reasons. the clutch pedal can be pushed to the floor, the engine rev-matched, and it will still balk/grind in those gears.this is my second manual transmission car after putting 70,000 miles on my first one, so i know how to drive a manual transmission without grinding the gears. the car presently has 4700 miles on it, and the problem started at approximately 1000 miles. i'm worried that i might need to do a quick shift to accelerate quickly in an emergency situation and be unable to do so thanks to the balkiness of the transmission. | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 04/28/2012 | 80 | 3 | 04/05/2012 |
| Purchased 4/25/2012. after driving a little, noticed lack of power, easily stalls, something rolling around in the trunk lid, console piece gaped out, passenger side tail lamp inside trunk bent, engine shutters (after 500 miles it started) when turned on and off. the lack of power and engine stalling are the major safety concerns. when in a stopped position, the car will stall when the clutch is operated correctly. while making a right hand turn from a stop sign, onto route 30, at a blind intersection, the car would not move, once i let the clutch out and was in 1st gear, the car just did not move, i had the gas pushed to the floor and i was only moving inches forward. i was scared, i had my child in the car with me, a tractor trailer could have come up on me 50+ mph hit me or swerved to miss me and hit someone else. the car finally moved after about 45 sec. i then got up to speed in 6th gear. the car then again lost power, i had to down shift from 6th gear to 4th gear to get speed built back up. i got home, about 2 miles, was upset and scared, called apple chevrolet, the car sat until i drove it to the dealership 35 mins from my home the next morning. i told them that it does not happen every day so the chances of it happening again are slim. this would be the 3rd visit to the service dept for the lack of power complaint. i drove with the tech anyway knowing that it was not going to be duplicated. i told the service rep that i wanted a turbo boost gauge put on it because it does not seem to be boosting all the time. when i was called that my car was done and nothing was duplicated, i was told that it was boosting in range. when i picked my car up the next day, there was nothing on my bill that stated that the turbo was even checked. i was told that they cannot put every piece of equipment that they use on each car on every bill. etc... | |||