Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| PIC5598D | 04/01/2012 | 10044235 | Gm: guidelines for nj1 power steering powerpack (module) replacement and parts restriction instructions. *js | 05/23/2012 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| PI-0671 | 02/01/2012 | 10043629 | General motors: reservoir for power steering fluid is heat damaged and leaking. may caused problems with power steering pump. *pe | 04/16/2012 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| PI-0671 | 02/01/2012 | 10043629 | General motors: reservoir for power steering fluid is heat damaged and leaking. may caused problems with power steering pump. *pe | 04/16/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/28/2012 | 2535 | ||
| Tl- the contact owns a 2012 chevrolet cruze. the contact stated that the vehicle was repaired under nhtsa campaign id number 12v288000 (engine and engine cooling). after the repairs were completed, the contact noticed that the power steering harness had been chewed and felt that the engine was no longer protected since the engine cover was removed. the vehicle was taken to the dealer where the contact was informed that the power steering harness needed to be replaced. the vehicle was repaired. the manufacturer was contacted about the failure. the failure mileage was approximately 2,535. the current mileage was approximately 6,000. mah | |||
| 07/28/2012 | 2535 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated he received a recall in regards to nhtsa campaign id number 12v288000 (engine and engine cooling). after having the repairs done he was not satisfied due to the engine shield being removed. he felt as though the there was no more protection for the engine since the shield was removed. in addition, after having the shield removed he noticed that the power steering harness was chewed on by rats. the vehicle was taken to the dealer. after diagnosis they advised him that the power steering harness needed to be replaced. the vehicle was repaired for the power steering harness. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 2,535. the current mileage was approximately 6,000. tb | |||
| 01/01/2013 | 11000 | ||
| Driving in straight line down highway @ +/-50 mph the car begins to drift, as you steer to correct back, the steering wheel has a feel like its stuck or locked and gives the feel like you have to force it back to release it. almost feels like a dead spot in the steering for lack of a better term. i stated to notice it off and on faintly since maybe around xmas and it has seemingly been getting worse and worse happening more often and more noticable. just yesterday i even noticed for the first time the same feeling while just sitting stopped at a red light. gave the steering wheel a little back and forth motion and it replicated the same stuck feeling / dead stop in the steering. just did a little bit of checking online and see that i am not the only person experiencing this same thing so i know that im not going crazy. here is a link i found of others experiencing the same problem... http://www.cruzetalk.com/forum/25-service-issues/9245-odd-steering-2012-cruze-anyone-else-problem.html | |||
| 01/22/2013 | 18000 | 1 | |
| Steering has intermittent issue. while driving at interstate speeds it feels as though the wheel gets caught in a notch. besides that when this is occurring the electric steering gets twitchy, and pulls 1/8-1/4in to the right every 10seconds or so. the problem went away, but have read others online with similar issues. took my car to dealer & they could find nothing wrong. has not occurred since. at 12,000miles months before this i started my car & had the service power steering message on the drivers information center on dash. took in at that point & was told there was no stored codes & no issues found. i am reporting this as it could cause someone to get in an accident at interstate speeds. passing a semi the car kept twitching/pulling the 1/8-1/4in toward the semis lane every 10seconds. please make gm fix this obvious safety defect. *tr | |||
| 01/01/2013 | 11000 | ||
| Driving in straight line down highway @ +/-50 mph the car begins to drift, as you steer to correct back, the steering wheel has a feel like its stuck or locked and gives the feel like you have to force it back to release it. almost feels like a dead spot in the steering for lack of a better term. i stated to notice it off and on faintly since maybe around xmas and it has seemingly been getting worse and worse happening more often and more noticable. just yesterday i even noticed for the first time the same feeling while just sitting stopped at a red light. gave the steering wheel a little back and forth motion and it replicated the same stuck feeling / dead stop in the steering. just did a little bit of checking online and see that i am not the only person experiencing this same thing so i know that im not going crazy. here is a link i found of others experiencing the same problem... http://www.cruzetalk.com/forum/25-service-issues/9245-odd-steering-2012-cruze-anyone-else-problem.html | |||
| 01/22/2013 | 18000 | ||
| Steering has intermittent issue. while driving at interstate speeds it feels as though the wheel gets caught in a notch. besides that when this is occurring the electric steering gets twitchy, and pulls 1/8-1/4in to the right every 10seconds or so. the problem went away, but have read others online with similar issues. took my car to dealer & they could find nothing wrong. has not occurred since. at 12,000miles months before this i started my car & had the service power steering message on the drivers information center on dash. took in at that point & was told there was no stored codes & no issues found. i am reporting this as it could cause someone to get in an accident at interstate speeds. passing a semi the car kept twitching/pulling the 1/8-1/4in toward the semis lane every 10seconds. please make gm fix this obvious safety defect. | |||
| 12/16/2012 | 18000 | 1 | |
| The car suddenly developed a steering problem. while driving straight it will start to wander, when i go to make a small correction to remain going straight the steering is not immediately responsive. the steering wheel skips before it starts to make the correction which then make the car slightly jerk to one direction or the other. it is like the steering does not respond at first, this is only while i am driving straight. it seems more noticeable between 40-60 mph. i took it to the dealer who said they could not find any thing and it is normal. this is not normal it never did it until a month ago. *tr | |||
| 12/14/2012 | 16000 | 1 | |
| Up to this point high praise for the cruze in general but i recently noticed my 2012 chevy cruze eco has begun to have steering issues. this began at around 16000 miles and began sometime after the oil pan recall work was done at the dealer . (but approximately 6000 miles after that so i can't definitely attribute it to that). tire rotation was recently performed at the dealer as well. the car has a slight pull in one direction and when the steering is corrected there is a perceptible jerk to the other direction. similar to a steering wheel position sensor symptom i had on an older vehicle. feels like the power steering skips or has a dead spot. l looked this up before taking it to the dealer and saw many others had a similar issue so i thought i'd file a comment. *tr | |||
| 12/16/2012 | 18000 | ||
| The car suddenly developed a steering problem. while driving straight it will start to wander, when i go to make a small correction to remain going straight the steering is not immediately responsive. the steering wheel skips before it starts to make the correction which then make the car slightly jerk to one direction or the other. it is like the steering does not respond at first, this is only while i am driving staright. it seems more noticeable between 40-60 mph. i took it to the dealer who said they could not find any thing and it is normal. this is not normal it never did it until a month ago. | |||
| 12/14/2012 | 16000 | ||
| Up to this point high praise for the cruze in general but i recently noticed my 2012 chevy cruze eco has begun to have steering issues. this began at around 16000 miles and began sometime after the oil pan recall work was done at the dealer . (but approximately 6000 miles after that so i can't definately attribute it to that). tire rotation was recently performed at the dealer as well. the car has a slight pull in one direction and when the steering is corrected there is a perceptable jerk to the other direction. similiar to a steering wheel position sensor symptom i had on an older vehicle. feels like the power steering skips or has a dead spot. l looked this up before taking it to the dealer and saw many others had a similiar issue so i thought i'd file a comment. | |||
| 12/16/2012 | 18000 | ||
| The car suddenly developed a steering problem. while driving straight it will start to wander, when i go to make a small correction to remain going straight the steering is not immediately responsive. the steering wheel skips before it starts to make the correction which then make the car slightly jerk to one direction or the other. it is like the steering does not respond at first, this is only while i am driving staright. it seems more noticeable between 40-60 mph. i took it to the dealer who said they could not find any thing and it is normal. this is not normal it never did it until a month ago. | |||
| 12/14/2012 | 16000 | ||
| Up to this point high praise for the cruze in general but i recently noticed my 2012 chevy cruze eco has begun to have steering issues. this began at around 16000 miles and began sometime after the oil pan recall work was done at the dealer . (but approximately 6000 miles after that so i can't definately attribute it to that). tire rotation was recently performed at the dealer as well. the car has a slight pull in one direction and when the steering is corrected there is a perceptable jerk to the other direction. similiar to a steering wheel position sensor symptom i had on an older vehicle. feels like the power steering skips or has a dead spot. l looked this up before taking it to the dealer and saw many others had a similiar issue so i thought i'd file a comment. | |||
| 12/16/2012 | 18000 | ||
| The car suddenly developed a steering problem. while driving straight it will start to wander, when i go to make a small correction to remain going straight the steering is not immediately responsive. the steering wheel skips before it starts to make the correction which then make the car slightly jerk to one direction or the other. it is like the steering does not respond at first, this is only while i am driving staright. it seems more noticeable between 40-60 mph. i took it to the dealer who said they could not find any thing and it is normal. this is not normal it never did it until a month ago. | |||
| 12/14/2012 | 16000 | ||
| Up to this point high praise for the cruze in general but i recently noticed my 2012 chevy cruze eco has begun to have steering issues. this began at around 16000 miles and began sometime after the oil pan recall work was done at the dealer . (but approximately 6000 miles after that so i can't definately attribute it to that). tire rotation was recently performed at the dealer as well. the car has a slight pull in one direction and when the steering is corrected there is a perceptable jerk to the other direction. similiar to a steering wheel position sensor symptom i had on an older vehicle. feels like the power steering skips or has a dead spot. l looked this up before taking it to the dealer and saw many others had a similiar issue so i thought i'd file a comment. | |||
| 12/11/2012 | 1 | ||
| While driving on the interstate the steering sticks. this is a safety problem since you have to overcorrect when it releases. this happens around 60-70 mph. the car only has 4000 miles. *tr | |||
| 12/11/2012 | |||
| While driving on the interstate the steering sticks. this is a safety problem since you have to overcorrect when it releases. this happens around 60-70 mph. the car only has 4000 miles. | |||
| 11/12/2012 | 22000 | ||
| I noticed recently the car has steering issues that were not there before. basically the car starts to drift, it will start to pull in one direction and when i correct it its like it jerks to the other direction. it's not a violent jerk but very noticeable. almost feels like it sticks in a certain spot. that's really the best i can explain it but it was noticeable right away. i have an appointment today to get it looked at. i hope they can figure it out. i love the car but it feels unsafe right now. | |||
| 10/23/2012 | 20000 | ||
| I took my 2012 chevy cruze eco in for oil change tire rotation, and oil spill recall, the recall requires cutting away part of the shield underneath the motor. i noticed immedietly the car has steering issues that were not there before the recall work was done. the best i can describe it is driffting, it will start to pull in one direction and when i correct it its like it jerks to the other direction. it's not a violent jerk but very noticeable. almost feels like it sticks in a certain spot. that's really the best i can explain it but it was noticeable right away. i've managed to get roughly 10,000 miles per oil change, avg. mpg 37,and commute 60 miles one way, mostly freeway for work. cars been great otherwise, i think with the cutting away of part of the shield it messed with the arrow dynamics somehow. i had a chevy dealership mechanic drive it with me in the car and he definitely could feel it also. with my own research i was able to find that other people are experiencing the same thing. i think this is something that's gonna have to take enough complaints from people in order to get chevy to look at it and make some type of recall shield or some other fix. if anyone is experiencing this please make some form of complaint to hopefully make something happen. | |||
| 08/15/2012 | 14000 | 1 | |
| After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (nhtsa campaign number 12v288000) i noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 mph and higher. the car felt less stable than it did prior to the recall service being performed on the vehicle. because of this, i purchased a replacement underbody shield from a dealer and re-installed it. the result of this re-installation was noise back to normal, handling back to normal. *tr | |||
| 08/15/2012 | 14000 | ||
| After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (nhtsa campaign number 12v288000) i noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 mph and higher. the car felt less stable than it did prior to the recall service being performed on the vehicle. because of this, i purchased a replacement underbody shield from a dealer and re-installed it. the result of this re-installation was noise back to normal, handling back to normal. | |||
| 07/16/2012 | 24000 | 1 | |
| Steering: around one week prior to the incident, i had my 2012 chevy cruze under panel modified due to a potential engine fire. the following week, while driving home from work, i experienced a wandering in my vehicle. i noticed it again driving home the next day. now, whenever this is wind, i experience my vehicle wandering. when this occurs, my car drifts left and right much more and the front end feels lighter and far too responsive. fuel: after the modification to my under panel, i have noticed a drop in my fuel mileage. i have seen around 2 mpg or more of reduced fuel economy. *tr | |||
| 07/16/2012 | 24000 | ||
| Steering: around one week prior to the incident, i had my 2012 chevy cruze under panel modified due to a potential engine fire. the following week, while driving home from work, i experienced a wandering in my vehicle. i noticed it again driving home the next day. now, whenever this is wind, i experience my vehicle wandering. when this occurs, my car drifts left and right much more and the front end feels lighter and far too responsive. fuel: after the modification to my under panel, i have noticed a drop in my fuel mileage. i have seen around 2 mpg or more of reduced fuel economy. | |||
| 04/09/2012 | 12200 | ||
| This vehicle was purchased december 2010 and since the purchase all the issues that 2012 chevy cruz has been subjected to regarding recalls we have suffered them. this complaint is filed due to the fact that, although the car is under warranty, gm and the dealership refuses to honor the warranty, for the repair of the fly wheel bolts. these bolts are internal and are currently loose and while driving the vehicle, the vehicle does not accelerate and then suddenly stops. | |||
| 03/02/2012 | 5000 | ||
| When entering a curve vehicle shakes after about a hour of driving dealer could not duplicate so i took it to a friend of mine who is a race car mechanic for 30 years and he showed me the issue the tires they put on the chevy cruze the 215-60-16 firestone fr710 is a s speed rated tire this should be a t or a h speed rated the cruze will exceed the 112mph the tires are rated for and this could cause them to bust i actully had one pop off the rim and deflate this low grade of tire is not made for curvy roads wich is what is causing the bumping people are experiencing during cornering | |||
| 11/04/2011 | 1 | ||
| I just bought a 2012 chevy cruze. at take off and turning around curves at low speed the steering and the wheels shake. i took it to the dealership. and couldn't find anything wrong with it but it continues to do it. very upsetting that it is brand new and already having problems. i really like my car but wish it was fixed. *tr | |||
| 11/04/2011 | |||
| I just bought a 2012 chevy cruze. at take off and turning around curves at low speed the steering and the wheels shake. i took it to the dealership. and couldn't find anything wrong with it but it continues to do it. very upsetting that it is brand new and already having problems. i really like my car but wish it was fixed. | |||