Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/11/2012 | 10259 | 1 | |
| Chevrolet's recall fix on the 2011-2012 chevy cruze involve cutting off large portions of the underneath heat shield, this piece is also a debris shield. but now with the heat shield completely gone, there now is no protection from debris entering under the hood and causing more damage, also with this fix gm is compromising the biggest selling point of this car which is the gas mileage, this shield is also used to reduce drag underneath the car and in turn increasing gas mileage, but now drag will increase underhood which will decrease fuel mileage. in very wet climates this shield helped prevent water from spraying up under the hood as well, and by removing this shield our cars are now more prone rust, corrosion and abnormal wear to vital parts. gm has done a horrible job at fixing this problem, no logic or obvious care were taken into consideration when addressing this issue. if this kind of similar problem happened on a cadillac or a corvette would have they fixed the problem the same way?? probably not, so what makes my chevy cruze any less important? *tr | |||
| STRUCTURE - BODY | |||
| 03/01/2012 | 5000 | ||
| Tl* the contact owns a 2012 chevrolet cruze. the contact stated that after a severe hail storm, there were large dents in the vehicle. the vehicle was inspected by an independent mechanic and they advised him that the hail storm caused $7,000 worth of damage to the vehicle. the vehicle was repaired. the contact was concerned about the safety of the steel if he were to be involved in a crash. the manufacturer was not contacted. the failure mileage was approximately 5,000. the current mileage was approximately 19,000. | |||
| 03/01/2012 | 5000 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated that after a severe hail storm, there were large dents in the vehicle. the vehicle was inspected by an independent mechanic and they advised him that the hail storm caused $7,000 worth of damage to the vehicle. the vehicle was repaired. the contact was concerned about the safety of the steel if he were to be involved in a crash. the manufacturer was not contacted. the failure mileage was approximately 5,000. the current mileage was approximately 19,000. kmj | |||
| 03/01/2012 | 5000 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated that after a severe hail storm, the contact noticed large dents in his vehicle. the vehicle was inspected by an independent mechanic and they advised him that the hail caused $7,000 of damage. the vehicle was repaired. the contact was concerned about the safety of the steel if he were to be involved in a crash. the manufacturer was not contacted. the failure mileage was approximately 5,000. the current mileage was approximately 19,000. tb | |||
| 08/15/2012 | 14000 | 1 | |
| After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (nhtsa campaign number 12v288000) i noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 mph and higher. the car felt less stable than it did prior to the recall service being performed on the vehicle. because of this, i purchased a replacement underbody shield from a dealer and re-installed it. the result of this re-installation was noise back to normal, handling back to normal. *tr | |||
| 08/15/2012 | 14000 | ||
| After having the underbelly shield modified on my sister's 2012 chevrolet cruze eco per the recall (nhtsa campaign number 12v288000) i noticed an increase in buffeting and highway speed wandering in the handling of her car.this is most noticeable at speeds of approx 75 mph and higher. the car felt less stable than it did prior to the recall service being performed on the vehicle. because of this, i purchased a replacement underbody shield from a dealer and re-installed it. the result of this re-installation was noise back to normal, handling back to normal. | |||
| 08/07/2012 | 3000 | ||
| Tl- the contact owns a 2012 chevrolet cruze. the contact stated that the support for the headrest restraint would not remain fastened onto the front driver seat. the headrest was replaced but the replacement head rest could not be adjusted to the occupant's height. the dealer and the manufacturer were made aware of issue and advised the contact that there had been a design change on the head restraints and the contact had been provided with that new design. the current and failure mileage was 3,000. kmj | |||
| 08/07/2012 | 3000 | ||
| Tl-the contact owns a 2012 chevrolet cruze. the contact stated that the support for the headrest restrain did not stay fastened within the front driver seat. the headrest was replaced, with a similar replacement part. the contact stated the replacement part did not adjust to the occupant height. the repair was made a chevrolet dealer. the dealer and manufacturer were made aware of issue, and they stated there had been a design change on the head restraints, and contact had been provided with that new designed head restrain. the current and failure mileage was 3,000.yn | |||
| 04/01/2012 | 100 | ||
| I took my vehicle in complaining of a strange noise, almost like a pop when braking. when the dealership looked at it they told me it was the struts. they stated they were waiting on a recall from chevrolet and that i should just continue to keep calling and checking on it. i called them each month since. each time they assured me it would not affect my vehicle at all and that it would be fine. obviously, a strut is a part of the car, it must be needed to function or it would not be on there. i have no idea how this is affecting my vehicle including my tire wear, brakes, and overall structure of the vehicle. there has stillk been no recall issued and the problem still exists. | |||