Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| PI-0733 | 05/01/2012 | 10044395 | Gm: power seat functions inoperative and airbag light illuminated. these conditions may be due to seat harness, which is connected to the main body wire harness located under the seat, being pinched in the seat tracks, causing it to be chaf | 06/18/2012 | |
| PI-0583 | 10/01/2011 | 10042288 | Chevrolet: when an adult size individual is located in the passenger seat, the air bag status indicator light, on the instrument panel, indicates off. *pe | 12/05/2011 | |
| PIE-0158 | 03/01/2011 | 10038508 | Ready | 06/16/2011 | |
| PIE-0158 | 03/01/2011 | 10038508 | Gm: information to inspect steering wheel bolt torque and airbag serial number traceability. 2011 chevy cruz. *rm | 06/16/2011 | |
| PIC-5393 | 11/01/2010 | 10037354 | Ready | 05/20/2011 | |
| PIC-5393 | 11/01/2010 | 10037354 | Gm: on the 2011 cruz there may be a noise from the steering wheel on turns, a slight binding while steering, and a malfunction light on. it can be caused by debris. *rm | 05/20/2011 | |
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
| SB-12-09-41-001 | 10/01/2012 | 10047441 | Buick/chevrolet: information being provided regarding counterfeit vehicle airbag modules. models 2011-2012 camaro, volt, cruze. 2010-2011 lacrosse. 2006-2010 aveo. *pe | 11/28/2012 | |
| SB-12-09-41-001 | 10/01/2012 | SB-12-09-41-001A | 10047441 | Buick/chevrolet: information being provided regarding counterfeit vehicle airbag modules. models 2011-2012 camaro, volt, cruze. 2010-2011 lacrosse. 2006-2010 aveo. *pe updated 12/4/12. *pe | 11/28/2012 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/01/2011 | 200 | 4 | |
| The first safety issue was noticed within the first week of ownership. the air bag indicator light indicated off with an adult passenger in the passenger seat. this car has been to the dealership 4 times for this issue and it remains unsolved. the second safety issue was noticed in october or november 2012. the car fills with an odor of anti-freeze when the heater is in use. the car has been to dealership 4 times for this issue and it remains unsolved. i feel these are both extreme safety issues that should be investigated as it appears to be a problem in many of the 2011 cruzes. *tr | |||
| 07/01/2011 | 200 | ||
| The first safety issue was noticed within the first week of ownership. the air bag indicator light indicated off with an adult passenger in the passenger seat. this car has been to the dealership 4 times for this issue and it remains unsolved. the second safety issue was noticed in october or november 2012. the car fills with an odor of anti-freeze when the heater is in use. the car has been to dealership 4 times for this issue and it remains unsolved. i feel these are both extreme safety issues that should be investigated as it appears to be a problem in many of the 2011 cruzes. | |||
| 06/06/2012 | 16000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. the similar failure occurred sporadically and would fluctuate in the miles per hour. the vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. the failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. in addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. the approximate failure mileage was 16,000. pmb | |||
| 06/06/2012 | 16000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. the similar failure occurred sporadic and would fluctuate in the miles per hour. the vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. the failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. in addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. the approximate failure mileage was 16,000. js | |||
| 11/08/2011 | 15000 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the air bag indictor light did not always function properly when someone was sitting in the front passenger seat. the contact took the vehicle to the dealer and was informed that there was nothing wrong with the air bag. the failure mileage was 15,000 and the current mileage was 20,000. | |||
| 11/08/2011 | 15000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the air bag indictor light did not always function properly when someone was sitting in the front passenger seat. the contact took the vehicle to the dealer and was informed that there was nothing wrong with the air bag. the failure mileage was 15,000 and the current mileage was 20,000. sm. | |||
| 11/08/2011 | 15000 | ||
| Tl- the contact owns a 2001 chevrolet cruze. the contact stated that the air bag indictor light does not always work properly when someone is sitting in the front passenger seat. the contact took the vehicle to the dealer and was told that there was nothing wrong with the air bag. the failure mileage was 15,000 and the current mileage was 20,000.rl | |||
| 07/24/2012 | 1 | ||
| The sensor to turn on the passenger side airbag does not turn on the airbag when my wife sits down. she weighs 115 lbs.. this is the second time this has happened. i first reported it to the chevrolet dealer about six months ago.the first time the dealer called chevrolet and changed the seat sensor. this fixed the problem until just this date, july 24, 2012. i just returned the car to the dealer with my wife in the seat and the airbag light indicating the bag was off and no one was in the seat. this is a serious defect and i think chevrolet or the nhtsa should order a recall. they said it was a weight problem. i was told they would look into it and let me know what will be done. they also indicated it was not a new problem and was occurring in other products. i need your help to get this dangerous problem fixed. thank you for your consideration. *tr | |||
| 07/24/2012 | |||
| The sensor to turn on the passenger side airbag does not turn on the airbag when my wife sits down. she weighs 115 lbs.. this is the second time this has happened. i first reported it to the chevrolet dealer about six months ago.the first time the dealer called chevrolet and changed the seat sensor. this fixed the problem until just this date, july 24, 2012. i just returned the car to the dealer with my wife in the seat and the airbag light indicating the bag was off and no one was in the seat. this is a serious defect and i think chevrolet or the nhtsa should order a recall. they said it was a weight problem. i was told they would look into it and let me know what will be done. they also indicated it was not a new problem and was occurring in other products. i need your help to get this dangerous problem fixed. thank you for your consideration. | |||
| 10/13/2011 | 12700 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the air bag warning light consistently illuminated, showing that the air bags were disengaged when a person was sitting in the passenger seat. the vehicle was taken to the dealer who advised that was the design of the vehicle. there was no recalls for the failure. there was a technical service bulletin available for the failure under nhtsa item number: 10042288 (electrical system: instrument panel). the manufacturer was not notified of the issue and the vehicle was not repaired. the failure mileage was 12,700. | |||
| 10/13/2011 | 12700 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the air bag warning light consistently illuminated, showing that the air bags were disengaged when a person was sitting in the passenger seat. the vehicle was taken to the dealer who advised that was the design of the vehicle. there was no recalls for the failure. there was a technical service bulletin available for the failure under nhtsa item number: 10042288 (electrical system: instrument panel). the manufacturer was not notified of the issue and the vehicle was not repaired. the failure mileage was 12,700. kmj | |||
| 10/13/2011 | 12700 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the air bag light consistently illuminates showing the air bags was disengaged when a person sits in the passenger seat. the vehicle was taken to the dealer who stated that was the design of the vehicle. there was no recalls and warranty. there was a nhtsa tsb number 10042288 and a bulletin number pi-0583. the manufacturer was not notified. the failure mileage was 12,700. mw | |||
| 11/16/2011 | 2600 | ||
| Tl-the contact wanted owns a 2011 chevrolet cruze. the contact stated that the front passenger side air bag sensor malfunctioned. the front passenger side air bag would not identify a passenger sitting in the passenger seat and the air bag would not activate. the vehicle was taken to an authorized dealer where the front passenger seat cover was removed and the sensor was replaced. the failure continued. the manufacturer was notified and stated that there were no other remedies for the failure. the failure mileage was 2,600. sm. | |||
| 11/16/2011 | 2600 | ||
| Tl-the contact wanted owns a 2011 chevrolet cruze. the contact stated the passenger side air bag sensor malfunctions. the passenger side air bag does not identify a passenger sitting in the passenger seat and the air bag is not activated. the contact took the vehicle to the dealer to have the seat cover removed, the sensor changed, and added contact grease but none of the repairs remedied the issue. at this time the manufacturer stated there was nothing they could do. the failure mileage was 2,600. jo | |||
| 09/03/2011 | |||
| Just a few day's after buying our new car we noticed on occasion the passenger air bag lite would not indicate on.. took it back to the dealer and they tried it out and it worked for them.the second time we took it to the dealer they did see the chevy said that they could reset something and it would help. the third time we took it back to they put a new sensor in the seat.. now it is up there a 4th time for them to see what is going on... they dealer has been wonderful on trying to take care of the issue... i have looked on the internet and there is several complaints on this... can we just request that chevy let us buy another model? | |||
| 09/01/2011 | |||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the front air bag light would intermittently illuminate while driving 30 mph and above and when a passenger was seated in the front passenger seat. the vehicle was taken to an authorized dealer, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown. | |||
| 09/01/2011 | |||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the front air bag light would intermittently illuminate while driving 30 mph and above and when a passenger was seated in the front passenger seat. the vehicle was taken to an authorized dealer, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown. kmj | |||
| 09/01/2011 | |||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the front air bag light would intermittently illuminate while driving at various speeds when a passenger was seated in the front passenger seat. the vehicle was taken to an authorized dealer, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown. sm. | |||
| 09/23/2011 | 8000 | ||
| The initial problem was the airbag indicator light did not come on when my wife sat down in the passenger seat. it was an intermittent problem with the light not coming on to show the airbags were active. we took it back to the dealer and they could not duplicate it. i waited about a week and it happened again. i took it to the dealer with the airbag light off with my wife in the seat. they replaced the sensor in the seat. for about a week all was ok. then we were coming home from a shopping trip and my wife sat down and the light indicating the airbags were active did not come on. i drove directly to the dealer, about thirty minutes, and with my wife in the seat showed him. the service manager called gm and was on the phone for about 45 minutes. they connected the vehicle to the gm computer with my wife in the seat and ran a number of tests. the gm people indicated to the service manager that they were aware of the problem and told him not to touch anything that the vehicle meets all government specifications. they said they would call back in 24-48 hours. they did and claimed there was nothing wrong with the airbags and said all of the 2011 chevrolet cruzes were the same as mine. they said there was nothing more to be done. the problem has not reoccurred yet, but we are skeptical about the outcome and notified you folks. i just hope if we have a headon and the light indicates the airbag is off we will have a problem and gm will have a problem. | |||
| 02/18/2011 | 7000 | ||
| Tl- the contact owns a 2011 chevrolet cruz. the contact was in an accident were they clipped the rear of a vehicle and went into a ditch. the contact stated they could smell the powder from the air bags deploying and they received a call from onstar stating they received a message stating the air bag deployed and if they needed help. the contact stated the air bags did deploy in the accident, but the vehicles system stated it did. the vehicle was towed to a repair shop and will be inspected by general motors to determine why the air bags did not deploy. the failure mileage and current mileages were 7,000.rl | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 05/16/2012 | 2 | 10/13/2010 | |
| Cpsc#i1290104a. 2011 chevrolet cruze. consumer stated he is having intermittent problems with the passenger side airbag control. *ln occasionally, when the consumer's wife sat in the passenger seat, the air bag light would illuminate. the light that showed the airbag enables did not come on and displayed off. the consumer stated he went to the dealer several times. the first time he went to the dealer, the light was in the off position and his wife was sitting in the set. the sensor was replaced. however, it worked for several months and then the problem returned. the second time, he went to the dealer, the consumer was informed there was nothing else they could do. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 08/16/2011 | 9600 | ||
| My complaint is the side airbag. my 12 year daughter and myself were in a t-bone type accident when another car ran a stop sign. $9000.00 damage to my 2011 cruze and the airbags did not deploy on the side.she was injured in the accident i feel due to the airbags not deploying. i have called gm and the will investigate but act as if its no big deal...it is a big deal/ | |||