Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| PIT5074F | 05/01/2012 | 10044242 | Gm: j-35616-64b terminal test probe and replacement terminal. also included models verano, regal, lacrosse, cts, srx, volt, sonic, malibu, impala, equinox, cruze, avalanche, tahoe suburban, silverado, sierra, yukon, and terrain for model | 05/24/2012 | |
| PI-0412 | 03/01/2011 | 10044124 | General motors: due to the parasitic drain/discharge on 2011 vehicles and trucks, a no crank/no start and dead battery would occur. cadillac sts and chevrolet volt not included. *pe | 05/14/2012 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| PI-0412 | 03/01/2011 | 10044124 | General motors: due to the parasitic drain/discharge on 2011 vehicles and trucks, a no crank/no start and dead battery would occur. cadillac sts and chevrolet volt not included. *pe | 05/14/2012 | |
| ELECTRICAL SYSTEM - WIRING | |||||
| PIP-4924 | 07/01/2011 | 10041933 | Buick/cadillac/chevrolet/saturn/gmc: there are injector codes on vehicle if exhibiting misfire and ses light is on. *pe | 11/16/2011 | |
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||||
| PIP-4924 | 07/01/2011 | 10041933 | Buick/cadillac/chevrolet/saturn/gmc: there are injector codes on vehicle if exhibiting misfire and ses light is on. *pe | 11/16/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 06/06/2012 | 16000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. the similar failure occurred sporadically and would fluctuate in the miles per hour. the vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. the failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. in addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. the approximate failure mileage was 16,000. pmb | |||
| 06/06/2012 | 16000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the vehicle was parked with the engine in operation and she noticed the speedometer displayed a reading of 100 mph. the similar failure occurred sporadic and would fluctuate in the miles per hour. the vehicle was taken to an authorized dealer three times and they were unable to detect the malfunction. the failure continued to occur and the vehicle was taken back to the dealer where the computerized system was reprogrammed. in addition, the air bag warning indicator would not illuminate whenever the front seat occupant weight was 120 pounds. the approximate failure mileage was 16,000. js | |||
| 05/09/2011 | |||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate from stops. the contact also stated that there would be a slight delay before the vehicle jerked into gear. the dealer inspected the vehicle, but could not diagnose the failure. the dealer stated that the vehicle needed to be driver more to operate properly. the contact also stated he smelled a burning odor when the vehicle was stopped and shut off. the contact had not seen any smoke, but the smell came from underneath the vehicle. the failure mileage was unknown and the current mileage was 6,000. sm. | |||
| 05/09/2011 | |||
| Tl- the contact owns a 2011 chevrolet cruz. the contact stated the vehicle hesitates when pulling off. the contact stated the vehicle has a slight delay when you press the gas and then jerks forward in first gear. the dealer has inspected the vehicle and stated they cannot find the problem. the dealer told the contact that the vehicle needed to be driven more in order for the vehicle to run properly. the contact stated when they vehicle is stopped and turned off there is a burning smell coming from the vehicle. the contact has not scene any smoke, but the smell comes from underneath the vehicle. the failure mileage was unknown, but the current mileage was 6,000.rl | |||
| 05/02/2011 | |||
| I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you! | |||
| 09/13/2011 | |||
| The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames. | |||
| 12/16/2011 | 16000 | ||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated while driving 35 mph there was smoke coming from underneath the instrument panel. the vehicle was driven onto the side of the road and after she exit the vehicle it burst into flames. the fire department was called and a police report was filed. the fire department stated the origin of the fire was electrical. no one was injured and the vehicle was destroyed. the insurance company was notified of the failure. the manufacturer was notified and referred him to the legal department. the vin was unknown. the failure mileage was 16,000. rvk | |||
| 12/16/2011 | 16000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated while driving 35 mph there was smoke coming from under the instrument panel. the vehicle was merged to the side of the road and after exiting it burst into flames. the fire department was called and a police report was available if needed. the fire department stated the origin of the fire was electrical. no one was injured and the vehicle was total. the insurance company was notified. the manufacturer was notified who referred him to the legal department. the vin was unknown. the failure mileage was 16,000. mw | |||
| 05/02/2011 | |||
| 2011 chevy cruze manual transmission 6 spd. random occurrence of speedometer spikes digital and needle (anywhere from 20-120 mph), volume on radio will also spike with this issue. when speedometer spiking the steering wheel will also unwontedly move 1/2 - 2 inches left or right every time which could distract/startle driver leading to a possible accident. chevy refuses to look for a problem that isnt there. as stated by dealership without code or a tech witnessing it. occurrence happens when rolling at slow speeds (0-7 mph) or stopped with clutch engaged or slowly being released. happens, 10-15 times+ a month. has startled me several times once including me letting off the clutch and stalling the vehicle from being startled. vehicle assembled: lordstown,ohio mileage when first noticing this issue: 78.0 current mileage, issue still occurring: 18,749. seen dealership :3 times about current issue | |||
| 07/07/2011 | |||
| I was at a stop light waiting for light to turn green and all of a sudden the speedometer jumps to 45 mph and stays there a couple seconds then slowly drops back down to 0mph. this has happened multiple times but only when i am sitting at a light. one time i pressed i the accelerator to go while it was doing it and it still read 35-40 mph when i was just creeping along from a stand still. | |||
| 03/08/2011 | 800 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the stability track warning light illuminated and the steering wheel would suddenly become loose. the vehicle was inspected by an authorized dealer and the contact was informed that the stability track needed to be reprogrammed. the vehicle was repaired, but the failure continued. the manufacturer was notified and they offered no assistance. the failure mileage was approximately 800. sm. | |||
| 03/08/2011 | 800 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the stability track warning light had illuminated and the steering would suddenly become loose. the vehicle was inspected by a dealer and they advised him that he needed to get the stability track reprogrammed. the vehicle was repaired for the reprogramming of the stability track. the vehicle still experienced the failure with the steering after having the vehicle reprogrammed. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 800. tb | |||
| 07/25/2011 | 430 | ||
| When you back off the throttle and slow to 20 to 25 mph, you never know what the car will do. it may coast like a normal car. it may downshift and slow moderately. or it may downshift to first gear and slow radically. when this happens, the computer takes full control of the vehicle. you step on the gas and nothing happens. the computer has control of the vehicle for the next 5 seconds. this has happened at least 40 different times. this creates a very dangerous situation. first, i am in the driver seat and i should have control of the vehicle. i do not. secondly, most people drive with the flow of traffic. if i slow radically for absolutely no reason and all of the drivers around me continue on, someone behind me will run into me. it is only a matter of time before a distracted driver smashes into me. and thirdly, since i never touched the brake, the brake light never came on. the driver behind me have no way of knowing that i am radically slowing and creating such a dangerous situation. if you step on the gas to get the car to go, nothing happens. then the computer returns control to the driver and the car takes off at full speed. if you step on the brake, the computer takes over. you then must come to a full complete stop before the computer will return control to the driver. if you are making a turn when the car radically slows, you could very easily loose control. when the pavement is wet or slippery, the problem is greatly increased. you are totally at the mercy of an insane computer. feel free to contact me if you need any further information. please go to the local chevy dealer and test drive a cruze with the automatic six speed transmission. you will see what i mean. | |||
| 12/01/2010 | 24 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that while driving at various speeds, she would notice that it would hesitate or jerk forward. the vehicle was inspected by a dealer and they advised her that the tcm needed to be replaced. the vehicle was reprogrammed for the pcm. within moments of leaving the dealer she noticed that the vehicle was still hesitating when trying to accelerate. the vehicle was then taken back to dealer and they advised her that all of those year, make and model vehicles drove the same way. the failure mileage was approximately 24. tb | |||
| 04/20/2011 | 2000 | ||
| Tl*the contact owns a 2011 chevrolet cruze. the contact stated that he was under the impression that the vehicle could tow a trailer. he read the manual that stated that he would have to remove fuse 22 which caused him to lose 12 volts and he could not operate the auxiliary aftermarket braking system. the contact called an authorized dealer who stated that they would place a wire around it. the vehicle was not repaired. the contact called the manufacturer who stated that they could not offer any assistance. the current mileage was approximately 3,800. the failure mileage was approximately 2,000. | |||
| 04/20/2011 | 2000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that he was under the impression that the vehicle could tow a trailer. he read the manual that stated that he would have to remove fuse 22 which caused him to lose 12 volts and he could not operate the auxiliary aftermarket braking system. the contact called an authorized dealer who stated that they would wire around it. the vehicle had not been repaired. the contact called the manufacturer who stated that they could not assist. the current mileage was approximately 3,800. the failure mileage was approximately 2,000-bk | |||