Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
ENGINE AND ENGINE COOLING
12V288000GENERAL MOTORS LLCfrom 10/02/2009 to 06/20/2011V (Vehicle)41314807/10/2012ODIGENERAL MOTORS LLC06/22/201206/22/2012
Defect SummaryGeneral motors (gm) is recalling certain model year 2011 and 2012 chevrolet cruze vehicles manufactured from october 2, 2009, through may 31, 2012. spilled or dripping oil (such as after an oil change) may collect in the engine shield (bellypan) near hot engine or exhaust system surfaces. as a result, the oil and the engine shield may ignite and burn.
Consequence SummaryEither condition could result in an engine compartment fire, possibly causing injury or death.
Corrective SummaryGm will notify owners, and dealers will modify the engine shield to prevent fluid from contacting the shield. also, on vehicles with a manual transmission, dealers will apply a protective tape to the electronic power steering wire harness. repairs will be performed free of charge to the owner. the safety recall began on july 10, 2012. owners may contact the chevrolet owner center at 1-866-694-6546.
NotesGm

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - COOLING SYSTEM
SB-1039911/01/201010037546Ready05/25/2011
SB-1039911/01/201010037546Gm: on some 2011 cruz models there is a service procedure for fixing the condition where the thermostat sticks in the open position. *rm05/25/2011
ENGINE AND ENGINE COOLING - ENGINE
PI071504/01/201210044234Gm: engine rattle/knock noise, loose or broken front crankshaft pulley bolt and/or flywheel bolts. *js05/23/2012
PIE-021002/01/201210043666Chevrolet: vehicle would have reduced engine power or engine is running rough. malfunction indicator lamp (mil) may illuminate. *pe04/18/2012
PI-0324-C04/17/201210043647Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe04/17/2012
PIP-499012/01/201110043320Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse03/13/2012
PIC-545505/01/201110038750Gm: 2011 cruze. there may be an intermittent no start. the traction, malfunction, abs or stability light may be on. there are multiple possible codes stored. *rm06/27/2011
SB-1113304/01/201110038766Ready06/27/2011
SB-1113304/01/201110038766Gm: 2011 cruze. the crankshaft seal may have been improperly installed causing an oil leak. *rm06/27/2011
PIC-545505/01/201110038750Ready06/27/2011
PI-037502/01/201110038464Gm: check engine light is on with multiple trouble codes possibly stored. a coolant leak from the thermostat heater is causing shorts. *rm06/15/2011
PI-037502/01/201110038464Ready06/15/2011
SB-10-06-04-01612/01/201010038226Gm: there may be a lack of power or a rattle noise from the engine with stored trouble codes. *rm06/13/2011
SB-10-06-04-01612/01/201010038226Ready06/13/2011
PI-032412/01/201010037894Gm: the engine will not crank. the transmission fluid pump may be broken. 2011 chevy cruz. *rm06/07/2011
PI-032412/01/201010037894Ready06/07/2011
PIP-486112/01/201010037784Gm: information on checking, adjusting, or installing of the timing chain. *rm06/06/2011
ENGINE AND ENGINE COOLING - ENGINE - DIESEL
PI-044304/01/201110038757Gm: service procedures for engine cover and to replace oil pans. *rm06/27/2011
PI-044304/01/201110038757Ready06/27/2011
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - TURBO-CHARGER
PI-085111/01/201210050279Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o01/28/2013
PIP502305/01/201210044388Gm: mil due to dtc p0299- turbocharger underboost dtc- inspect for turbocharger waste pivot pin wear. this may be the result of a worn wastegate actuator pivot pin (3), allowing the wastegate to open when it should be closed. *js06/18/2012
PI067502/01/201210044048Gm: information for no trouble found (ntf) turbochargers returned to warranty part center (wpc). *js05/08/2012
SB-1039911/01/201010037546Ready05/25/2011
SB-1039911/01/201010037546Gm: on some 2011 cruz models there is a service procedure for fixing the condition where the thermostat sticks in the open position. *rm05/25/2011
ENGINE AND ENGINE COOLING - ENGINE - OTHER FUEL TYPES - TURBO-CHARGER
PI-085111/01/201210050279Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o01/28/2013
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
SB-10-06-04-01612/01/201010038226Gm: there may be a lack of power or a rattle noise from the engine with stored trouble codes. *rm06/13/2011
SB-10-06-04-01612/01/201010038226Ready06/13/2011

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ENGINE AND ENGINE COOLING
PE12010GENERAL MOTORS LLC03/28/2012Engine compartment fire
 The office of defects investigation (odi) has received 2 complaints of engine compartment fire in model year 2011 chevrolet cruze vehicles.both complaints were received within the last month and allege engulfing fires resulting in total vehicle loss.in addition, odi has identified field reports submitted as part of early warning reporting data that relate to the alleged defect.a preliminary evaluation has been opened to assess the cause, scope and frequency of the alleged defect.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers (odi nos.): 10450556, 10446718

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE AND ENGINE COOLING
10/18/2012200001
 When using the heater in my cruze there is an odor of antifreeze inside the cab. when the heater is used for more than 10 - 15 minutes at a time, the odor got so strong that it caused headache, dizziness, and nausea. i took the car in for repair and was informed that gm had sent a memo because it was a common problem. they performed the repairs recommended by gm which was to replace weatherstripping around the heater core and replace a tube at the overflow tank. however, when i used the heater that same night, i discovered that it still emitted an odor of antifreeze, although it was not as strong as before and i could use the heater for a longer period of time without getting the headache, dizziness, and nausea. *tr
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
08/01/20121
 2011 chevy cruze. consumer states vehicle slows down by itself *tgw the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear.
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
04/24/2012116700
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that smoke emitted from under the hood while driving 30 mph. the contact drove the vehicle home and noticed that the smoke was coming from the engine. the vehicle was then towed to the dealer for a diagnostic test, but he had yet to receive the diagnosis. the manufacturer was not notified. the failure and current mileages were 116,700. sm.
04/24/2012116700
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated while driving 30 mph smoking was coming from under the hood. the contact drove the vehicle home and notices the smoke was coming from the engine. the vehicle was towed to the dealer for diagnose, but he has not received the diagnosis. the manufacture was not contacted. the failure and current mileages 116,700.jp
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but has not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. nw
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. kmj
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. the contact was traveling 20 mph and noticed a burning oil smell coming from the front end of the vehicle. moments later, the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealer where the contact was awaiting a diagnosis of the failure. the vin was not available. the current and failure mileages were 1,300. kmj
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. kmj
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. pm
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. pm
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
03/06/201211000
 While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet.
11/08/201114000
 Car has been to dealer 3 times for antifreeze smell outside the car and more importantly inside the car while using the heater. i have stopped using the heat due to the nauseating smell. dealer claims all is well.
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
02/11/2011
 The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all.
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
ENGINE AND ENGINE COOLING - ENGINE
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
07/18/201112528
 Tl- the contact owns a 2011 chevrolet cruze. while attempting to accelerate, the contact stated that the vehicle suddenly stalled without warning. she was able to restart the vehicle and drive as normal. the vehicle was then towed to the dealer where it was inspected and diagnosed with a faulty fuel injector. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 12,528. bw