Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
ENGINE AND ENGINE COOLING
12V288000GENERAL MOTORS LLCfrom 10/02/2009 to 06/20/2011V (Vehicle)41314807/10/2012ODIGENERAL MOTORS LLC06/22/201206/22/2012
Defect SummaryGeneral motors (gm) is recalling certain model year 2011 and 2012 chevrolet cruze vehicles manufactured from october 2, 2009, through may 31, 2012. spilled or dripping oil (such as after an oil change) may collect in the engine shield (bellypan) near hot engine or exhaust system surfaces. as a result, the oil and the engine shield may ignite and burn.
Consequence SummaryEither condition could result in an engine compartment fire, possibly causing injury or death.
Corrective SummaryGm will notify owners, and dealers will modify the engine shield to prevent fluid from contacting the shield. also, on vehicles with a manual transmission, dealers will apply a protective tape to the electronic power steering wire harness. repairs will be performed free of charge to the owner. the safety recall began on july 10, 2012. owners may contact the chevrolet owner center at 1-866-694-6546.
NotesGm

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - COOLING SYSTEM
SB-1039911/01/201010037546Ready05/25/2011
SB-1039911/01/201010037546Gm: on some 2011 cruz models there is a service procedure for fixing the condition where the thermostat sticks in the open position. *rm05/25/2011
ENGINE AND ENGINE COOLING - ENGINE
PI071504/01/201210044234Gm: engine rattle/knock noise, loose or broken front crankshaft pulley bolt and/or flywheel bolts. *js05/23/2012
PIE-021002/01/201210043666Chevrolet: vehicle would have reduced engine power or engine is running rough. malfunction indicator lamp (mil) may illuminate. *pe04/18/2012
PI-0324-C04/17/201210043647Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe04/17/2012
PIP-499012/01/201110043320Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse03/13/2012
PIC-545505/01/201110038750Gm: 2011 cruze. there may be an intermittent no start. the traction, malfunction, abs or stability light may be on. there are multiple possible codes stored. *rm06/27/2011
SB-1113304/01/201110038766Ready06/27/2011
SB-1113304/01/201110038766Gm: 2011 cruze. the crankshaft seal may have been improperly installed causing an oil leak. *rm06/27/2011
PIC-545505/01/201110038750Ready06/27/2011
PI-037502/01/201110038464Gm: check engine light is on with multiple trouble codes possibly stored. a coolant leak from the thermostat heater is causing shorts. *rm06/15/2011
PI-037502/01/201110038464Ready06/15/2011
SB-10-06-04-01612/01/201010038226Gm: there may be a lack of power or a rattle noise from the engine with stored trouble codes. *rm06/13/2011
SB-10-06-04-01612/01/201010038226Ready06/13/2011
PI-032412/01/201010037894Gm: the engine will not crank. the transmission fluid pump may be broken. 2011 chevy cruz. *rm06/07/2011
PI-032412/01/201010037894Ready06/07/2011
PIP-486112/01/201010037784Gm: information on checking, adjusting, or installing of the timing chain. *rm06/06/2011
ENGINE AND ENGINE COOLING - ENGINE - DIESEL
PI-044304/01/201110038757Gm: service procedures for engine cover and to replace oil pans. *rm06/27/2011
PI-044304/01/201110038757Ready06/27/2011
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - TURBO-CHARGER
PI-085111/01/201210050279Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o01/28/2013
PIP502305/01/201210044388Gm: mil due to dtc p0299- turbocharger underboost dtc- inspect for turbocharger waste pivot pin wear. this may be the result of a worn wastegate actuator pivot pin (3), allowing the wastegate to open when it should be closed. *js06/18/2012
PI067502/01/201210044048Gm: information for no trouble found (ntf) turbochargers returned to warranty part center (wpc). *js05/08/2012
SB-1039911/01/201010037546Ready05/25/2011
SB-1039911/01/201010037546Gm: on some 2011 cruz models there is a service procedure for fixing the condition where the thermostat sticks in the open position. *rm05/25/2011
ENGINE AND ENGINE COOLING - ENGINE - OTHER FUEL TYPES - TURBO-CHARGER
PI-085111/01/201210050279Chevrolet: the oil feed pipe needs checking and replaced. if restricted, and turbocharger assembly should be removed and replaced, and the ecm should be verified for latest calibration to allow turbocharge to cool, to reduce likelihood o01/28/2013
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
SB-10-06-04-01612/01/201010038226Gm: there may be a lack of power or a rattle noise from the engine with stored trouble codes. *rm06/13/2011
SB-10-06-04-01612/01/201010038226Ready06/13/2011

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ENGINE
PE12010GENERAL MOTORS LLC03/28/201207/19/2012Engine compartment fire12V288000
 In a june 21, 2012 letter to nhtsa, general motors llc. (gm) submitted a defect information report (dir) identifying a defect in approximately 413,148 model year (my) 2011 through 2012 chevrolet cruze vehicles manufactured from october 2, 2009 through may 31, 2012 (recall 12v-288). according to gm, engine oil change procedures can result in spilling or dripping of oil on the engine shield.also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.if oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.gm and its engine shield supplier, hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. the redesigned shields were completely implemented in production vehicles by june 2012.the office of defects investigation (odi) analyzed complaint data provided by gm as well as complaints submitted to odi from consumers. in total, there were 25 unique chevrolet cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.three fires of unknown cause all involved vehicles equipped with 1.4l l4 turbocharged engines.odi will continue to monitor field experience in cruze vehicles equipped with that engine.owners of the recalled vehicles are notified to take their vehicle to a gm dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. this preliminary evaluation is closed.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers (odi nos.): 10456338, 10453754, 10450556, 10446718.
ENGINE AND ENGINE COOLING
PE12010GENERAL MOTORS LLC03/28/2012Engine compartment fire
 The office of defects investigation (odi) has received 2 complaints of engine compartment fire in model year 2011 chevrolet cruze vehicles.both complaints were received within the last month and allege engulfing fires resulting in total vehicle loss.in addition, odi has identified field reports submitted as part of early warning reporting data that relate to the alleged defect.a preliminary evaluation has been opened to assess the cause, scope and frequency of the alleged defect.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers (odi nos.): 10450556, 10446718

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE
07/18/2012
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that she received notification that the vehicle was included in nhtsa campaign number: 12v288000 (engine and engine cooling). the contact took the vehicle to the dealer twice in an attempt to have the vehicle repaired under the recall however, the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was unavailable. kmj
07/18/2012
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that she received notification that the vehicle was included in nhtsa campaign number: 12v288000 (engine and engine cooling). the contact took the vehicle to the dealer twice in an attempt to have the vehicle repaired under the recall however, the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was unavailable. kmj
07/18/2012
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that she received notification that the vehicle was included in nhtsa campaign number: 12v288000 (engine and engine cooling). the contact took the vehicle to the dealer twice in an attempt to have the vehicle repaired under the recall however, the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was unavailable. kmj
07/18/2012
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that she took her vehicle to the dealer twice to get the vehicle repaired under recall nhtsa campaign number: 12v288000 (engine and engine cooling). the vehicle was not repaired. the manufacturer was not notified. the failure mileage was unavailable. ap
07/06/2012201541
 When heater is in use get a strong antifreeze smell in the car. also get a film on the inside of the windows. had back to the dealer 3 times. we have a 5 month old that rides in the car, not sure if it is safe for him with the coolant smell in the car. you have to wash in side of windows weekly so you can see at night. *tr
07/06/201220154
 When heater is in use get a strong antifreeze smell in the car. also get a film on the inside of the windows. had back to the dealer 3 times. we have a 5 month old that rides in the car, not sure if it is safe for him with the coolant smell in the car. you have to wash in side of windows weekly so you can see at night.
12/23/2012430001
 We had purchased the vehicle just 8 months ago, was not purchased new, but was new used..still under warranty..we received the recall. had an oil change and detail to do anyhow, so took it in to where we bought the vehicle. they did the oil change, supposed recall fix and supposed detail. our vehicle was still under warranty at the time of the oil change. 36000. as we drove, started smelling burning oil...never occurred before. opened hood and noticed an oil leak below the vehicle into the engine shield. being out of warranty by that time, we did nothing. just figured they did an improper oil change and it was leaking. today, we discovered while checking the oil that it had gas in the oil chamber. in pulling the dip stick out, it leaked all over the engine..i quickly smelled of it, smelled like gas. my husband drained it, as we were four hours from home, replaced the oil with new. when we returned home, checked oil. 1/3 quart of gas had contained itself in the oil chamber on our small road trip. so, now we have a 2011. 43,000 mile new car with gas in engine oil and leaking.. any suggestions?? *tr
07/06/201220154
 When heater is in use get a strong antifreeze smell in the car. also get a film on the inside of the windows. had back to the dealer 3 times. we have a 5 month old that rides in the car, not sure if it is safe for him with the coolant smell in the car. you have to wash in side of windows weekly so you can see at night.
12/23/201243000
 We had purchased the vehicle just 8 monthes ago, was not purchased new, but was new used..still under warranty..we received the recall. had an oil change and detail to do anyhow, so took it in to where we bought the vehicle. they did the oil change, supposed recall fix and supposed detail. our vehicle was still under warranty at the time of the oil change. 36000. as we drove, started smelling burning oil...never occured before. opened hood and noticed an oil leak below the vehicle into the engine shield. being out of warranty by that time, we did nothing. just figured they did an improper oil change and it was leaking. today, we discovered while checking the oil that it had gas in the oil chamber. in pulling the dip stick out, it leaked all over the engine..i quickly smelled of it, smelled like gas. my husband drained it, as we were four hours from home, replaced the oil with new. when we returned home, checked oil. 1/3 quart of gas had contained itself in the oil chamber on our small road trip. so, now we have a 2011. 43,000 mile new car with gas in engine oil and leaking.. any suggestions??
12/23/201243000
 We had purchased the vehicle just 8 monthes ago, was not purchased new, but was new used..still under warranty..we received the recall. had an oil change and detail to do anyhow, so took it in to where we bought the vehicle. they did the oil change, supposed recall fix and supposed detail. our vehicle was still under warranty at the time of the oil change. 36000. as we drove, started smelling burning oil...never occured before. opened hood and noticed an oil leak below the vehicle into the engine shield. being out of warranty by that time, we did nothing. just figured they did an improper oil change and it was leaking. today, we discovered while checking the oil that it had gas in the oil chamber. in pulling the dip stick out, it leaked all over the engine..i quickly smelled of it, smelled like gas. my husband drained it, as we were four hours from home, replaced the oil with new. when we returned home, checked oil. 1/3 quart of gas had contained itself in the oil chamber on our small road trip. so, now we have a 2011. 43,000 mile new car with gas in engine oil and leaking.. any suggestions??
06/07/2012190001
 Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehicle to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***. *tr
06/07/2012190001
 Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehicle to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***. *tr
06/07/201219000
 Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehilce to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***.
06/07/201219000
 Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehilce to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***.
06/07/201219000
 Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehilce to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***.
03/21/2012161161
 Hesitation at any speed, had to dealer multiple times for the same thing and they can't duplicate, took to dealer on oct 4th and dealer said that it needed a new cylinder head, got car back and nothing was done, still doing the same thing and called to complain to chevy which can't do anything either. *tr
03/21/201216116
 Hesistation at any speed, had to dealer multiple times for the same thing and they can't duplicate, took to dealer on oct 4 th and dealer said that it needed a new cylinder head, got car back and nothing was done, still doing the same thing and called to complain to chevy which can't do anyting either,
03/21/201216116
 Hesistation at any speed, had to dealer multiple times for the same thing and they can't duplicate, took to dealer on oct 4 th and dealer said that it needed a new cylinder head, got car back and nothing was done, still doing the same thing and called to complain to chevy which can't do anyting either,
03/21/201216116
 Hesistation at any speed, had to dealer multiple times for the same thing and they can't duplicate, took to dealer on oct 4 th and dealer said that it needed a new cylinder head, got car back and nothing was done, still doing the same thing and called to complain to chevy which can't do anyting either,
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
09/18/201226400
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed.
08/06/2012330001
 I bought this vehicle as a present for my father. after getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. it almost felt as though it was a manual transmission. i drove it home that night and noticed the same feeling. it's almost as though it takes a lot of effort out ofthe car to keep driving. it downshifts before its supposed to when driving and as a results isn't getting the gas mileage its supposed too. driving city, it was only getting 18-19mpg for me. it does much better on the highway, over 55mph, then with city driving. took it back to the dealer, who took it to a bigger chevy dealer and they stated nothing was wrong. got it back and its the same way. we love the car but will not drive it because we are afraid of not knowing what's wrong with it and possibly having something serious happen to it. we have 2 little ones that we need to worry about who ride in the car as well. seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. wish a recall would come out. *tr
08/06/2012330001
 I bought this vehicle as a present for my father. after getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. it almost felt as though it was a manual transmission. i drove it home that night and noticed the same feeling. it's almost as though it takes a lot of effort out ofthe car to keep driving. it downshifts before its supposed to when driving and as a results isn't getting the gas mileage its supposed too. driving city, it was only getting 18-19mpg for me. it does much better on the highway, over 55mph, then with city driving. took it back to the dealer, who took it to a bigger chevy dealer and they stated nothing was wrong. got it back and its the same way. we love the car but will not drive it because we are afraid of not knowing what's wrong with it and possibly having something serious happen to it. we have 2 little ones that we need to worry about who ride in the car as well. seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. wish a recall would come out. *tr
08/06/201233000
 I bought this vehicle as a present for my father. after getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. it almost felt as though it was a manual transmission. i drove it home that night and noticed the same feeling. it's almost as though it takes a lot of effort out ofthe car to keep driving. it downshifts before its supposed to when driving and as a results isnt getting the gas milage its supposed too. driving city, it was only getting 18-19mpg for me. it does much better on the highway, over 55mph, then with city driving. took it back to the dealer, who took it to a bigger chevy dealer and they stated nothing was wrong. got it back and its the same way. we love the car but will not drive it because we are afraid of not knowing whats wrong with it and possibly having something serious happen to it. we have 2 little ones that we need to worry about who ride in the car as well. seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. wish a recall would come out.
06/11/201221017
 Tl* the contact owned a 2011 chevrolet cruze. the contact stated that while driving 40 mph, a strange odor emitted inside of the vehicle. the contact safely maneuvered to the shoulder and stopped. upon exiting, a ball of fire formed underneath the vehicle and the vehicle ignited into flames. the contact suffered minor burns to the face. the fire department appeared on the scene and extinguished the flames. the vehicle was destroyed due to the fire. the contact stated that the failure occurred not too long after a routine oil change. after the fire, the contact received the recall notice associated with nhtsa campaign id 12v288000 (engine and engine cooling). the failure mileage was 21,017.
07/21/201224421
 Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v288000 (engine and engine cooling). the repairs stated the engine shield would be modified on vehicles equipped with automatic transmissions. the dealer removed a portion of the shield that was twenty inches by twenty inches. as a result, the contact stated that the engine and other electrical parts were no longer protected against water, mud, or any other road conditions. the failure and current mileage were 24,421.
06/11/201221017
 Tl* the contact owned a 2011 chevrolet cruze. the contact stated that while driving 40 mph, a strange odor emitted inside of the vehicle. the contact safely maneuvered to the shoulder and stopped. upon exiting, a ball of fire formed underneath the vehicle and the vehicle ignited into flames. the contact suffered minor burns to the face. the fire department appeared on the scene and extinguished the flames. the vehicle was destroyed due to the fire. the contact stated that the failure occurred not too long after a routine oil change. after the fire, the contact received the recall notice associated with nhtsa campaign id 12v288000 (engine and engine cooling). the failure mileage was 21,017.
07/21/201224421
 Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v288000 (engine and engine cooling). the repairs stated the engine shield would be modified on vehicles equipped with automatic transmissions. the dealer removed a portion of the shield that was twenty inches by twenty inches. as a result, the contact stated that the engine and other electrical parts were no longer protected against water, mud, or any other road conditions. the failure and current mileage were 24,421.
07/25/201280411
 I took my 2011 cruze to my nearest chevy dealer for safety recall 1208 (engine flambe). i was charged $2.66. the cashier mumbled something about a fee imposed by the state of delaware for either recycling or disposal.
06/11/201221017
 Tl-the contact owned a 2011 chevrolet cruze. the contact stated that while driving 40 mph, a strange odor emitted inside of the vehicle. the contact safely maneuvered to the shoulder and stopped. upon exiting, a ball of fire formed underneath the vehicle and the vehicle ignited into flames. the contact suffered minor burns to the face. the fire department appeared on the scene and extinguished the flames. the vehicle was destroyed due to the fire. the contact stated that the failure occurred not too long after a routine oil change. after the fire, the contact received the recall notice associated with nhtsa campaign id 12v288000 (engine and engine cooling). the failure mileage was 21,017. sm.
07/21/201224421
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 12v288000 (engine and engine cooling). the repairs stated the engine shield would be modified on vehicles equipped with automatic transmissions. the dealer removed a portion of the shield that was twenty inches by twenty inches. as a result, the contact stated that the engine and other electrical parts were no longer protected against water, mud, or any other road conditions. the failure and current mileage were 24,421. sm.
07/25/201280411
 I took my 2011 cruze to my nearest chevy dealer for safety recall 1208 (engine flambe). i was charged $2.66. the cashier mumbled something about a fee imposed by the state of delaware for either recycling or disposal.
05/15/2012340001
 I brought my new car in for a oil change on 5-15-12, they forgot to put the oil cap back on and i had oil everywhere inside my car it was a complete mess, i did not know it was smoking because it was a rainy and foggy night. by the time we parked it we thought it was on fire, my husband checked the oil and it was empty, we got towed back to chevy of milford to be fixed and cleaned, they said that there was oil in it and only a little came out.[not true] i don't really think the car runs the same after that, it spits and spudders alot. on july 23rd 2012 i bring it back to them for a recall # 12081. and asked them to also check why my car spudders and to check for a slow leak in the back tire. they got back to me later that morning and said, there is nothing wrong with the way it drives, and my tire cant be fixed i would have to buy another for $125.00 because of where the hole was it could not be patched. i told them no on the tire and took it to a tire place, townfair tire took the screw out of it witch they didn't find [chevy of milford] and patched it from the inside at n/c. on 7-24-2012. i really don't feel safe in this car anymore after chevy of milford looked at it twice and came back with 2 lies. i don't even trust that they did the recall for all i know. where do i go from here? please help, i have 2 small grandchildren i drive around in this car. *tr
06/11/201221017
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated while driving 40 mph the contact smelled something strange inside the vehicle so the contact pulled over to the side of the road. upon getting out of the vehicle a fire ball formed underneath the vehicle and the vehicle burst into flames. the contact suffered minor burns to the face. the fire department was called to put out the flames. the vehicle was destroyed due to the fire. the fire occurred soon after a oil change. after the fire the contact received a nhtsa campaign i.d. 12v288000 (engine and engine cooling) from the manufacturer via mail. the failure mileage was 21,017. jo
07/21/201224421
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that he received a recall notice nhtsa campaign id number: 12v288000 (engine and engine cooling). the contact stated that the vehicle was taken for repairs to dealer and the remedy established to repair recall stated that the engine shield (bellypan) would be modified on automatic transmission. the contact stated the dealer removed a section of the shield approximate size of 20 x 30. the contact stated the engine and other electrical parts is no longer protected against water, mud or any road conditions. the current and failure mileage was 24,421.yn
07/25/201280411
 I took my 2011 cruze to my nearest chevy dealer for safety recall 1208 (engine flambe). i was charged $2.66. the cashier mumbled something about a fee imposed by the state of delaware for either recycling or disposal.
05/15/2012340001
 I brought my new car in for a oil change on 5-15-12, they forgot to put the oil cap back on and i had oil everywhere inside my car it was a complete mess, i did not know it was smoking because it was a rainy and foggy night. by the time we parked it we thought it was on fire, my husband checked the oil and it was empty, we got towed back to chevy of milford to be fixed and cleaned, they said that there was oil in it and only a little came out.[not true] i don't really think the car runs the same after that, it spits and spudders alot. on july 23rd 2012 i bring it back to them for a recall # 12081. and asked them to also check why my car spudders and to check for a slow leak in the back tire. they got back to me later that morning and said, there is nothing wrong with the way it drives, and my tire cant be fixed i would have to buy another for $125.00 because of where the hole was it could not be patched. i told them no on the tire and took it to a tire place, townfair tire took the screw out of it witch they didn't find [chevy of milford] and patched it from the inside at n/c. on 7-24-2012. i really don't feel safe in this car anymore after chevy of milford looked at it twice and came back with 2 lies. i don't even trust that they did the recall for all i know. where do i go from here? please help, i have 2 small grandchildren i drive around in this car. *tr
05/15/201234000
 I brought my new car in for a oil change on 5-15-12, they forgot to put the oil cap back on and i had oil everywhere inside my car it was a complete mess, i did not know it was smoking because it was a rainy and foggy night. by the time we parked it we thought it was on fire, my husband checked the oil and it was empty, we got towed back to chevy of milford to be fixed and cleaned, they said that there was oil in it and only a little came out.[not true] i dont really think the car runs the same after that, it spits and spudders alot. on july 23rd 2012 i bring it back to them for a recall # 12081. and asked them to also check why my car spudders and to check for a slow leak in the back tire. they got back to me later that morning and said, there is nothing wrong with the way it drives, and my tire cant be fixed i would have to buy another for $125.00 because of where the hole was it could not be patched. i told them no on the tire and took it to a tire place, townfair tire took the screw out of it witch they didnt find [chevy of milford] and patched it from the inside at n/c. on 7-24-2012. i really dont feel safe in this car anymore after chevy of milford looked at it twice and came back with 2 lies. i dont even trust that they did the recall for all i know. where do i go from here? please help, i have 2 small grandchildren i drive around in this car.
05/15/201234000
 I brought my new car in for a oil change on 5-15-12, they forgot to put the oil cap back on and i had oil everywhere inside my car it was a complete mess, i did not know it was smoking because it was a rainy and foggy night. by the time we parked it we thought it was on fire, my husband checked the oil and it was empty, we got towed back to chevy of milford to be fixed and cleaned, they said that there was oil in it and only a little came out.[not true] i dont really think the car runs the same after that, it spits and spudders alot. on july 23rd 2012 i bring it back to them for a recall # 12081. and asked them to also check why my car spudders and to check for a slow leak in the back tire. they got back to me later that morning and said, there is nothing wrong with the way it drives, and my tire cant be fixed i would have to buy another for $125.00 because of where the hole was it could not be patched. i told them no on the tire and took it to a tire place, townfair tire took the screw out of it witch they didnt find [chevy of milford] and patched it from the inside at n/c. on 7-24-2012. i really dont feel safe in this car anymore after chevy of milford looked at it twice and came back with 2 lies. i dont even trust that they did the recall for all i know. where do i go from here? please help, i have 2 small grandchildren i drive around in this car.
07/05/2011117371
 Received a recall #12081,we took the car into the local chevrolet dealer in conway sc for the repairs ,about 45 min. .when it was completed ,i asked the service adviser ,hoh it was repaired. he sad it was reworked and modified per chevrolet specs . little did i know. there repairs consist of removing most of the shield and leaving the engine and wiring left unprotected to the elements on the roads.all they had to do was cut a access hole in the plate to get to the oil drain plug /honestly it looks like it was done in such a hurry to just save a few dollars . 8 calls later , they all said the same thing,that is how the engineers said to do the repairs. sorry that all we can do for you,chevrolet thanks you for your concerns. *tr
07/09/2012224101
 I have a 2011 cruz lt. i have noticed a weird smell when using the ac. only july 9th, 2012 i had a warning that said turning of ac due to overheat the car was not overheating. 5 hours later i turned the car on and the check engine light was on and the engine/fan was making a loud noise while running, which sounded like a huge fan. i called onstar they said they located an engine cooling system problem to turn off the car and to have it towed to the dealership. which i did. the dealership said my car was just out of antifreeze and they added more to it. i have looked online i'm not the only person with this problem. what am i supposed to do, just keep antifreeze with me at all times? there must be a leak somewhere for it to be empty. *tr
07/05/2011117371
 Received a recall #12081,we took the car into the local chevrolet dealer in conway sc for the repairs ,about 45 min. .when it was completed ,i asked the service adviser ,hoh it was repaired. he sad it was reworked and modified per chevrolet specs . little did i know. there repairs consist of removing most of the shield and leaving the engine and wiring left unprotected to the elements on the roads.all they had to do was cut a access hole in the plate to get to the oil drain plug /honestly it looks like it was done in such a hurry to just save a few dollars . 8 calls later , they all said the same thing,that is how the engineers said to do the repairs. sorry that all we can do for you,chevrolet thanks you for your concerns. *tr
07/09/2012224101
 I have a 2011 cruz lt. i have noticed a weird smell when using the ac. only july 9th, 2012 i had a warning that said turning of ac due to overheat the car was not overheating. 5 hours later i turned the car on and the check engine light was on and the engine/fan was making a loud noise while running, which sounded like a huge fan. i called onstar they said they located an engine cooling system problem to turn off the car and to have it towed to the dealership. which i did. the dealership said my car was just out of antifreeze and they added more to it. i have looked online i'm not the only person with this problem. what am i supposed to do, just keep antifreeze with me at all times? there must be a leak somewhere for it to be empty. *tr
07/05/201111737
 Recieved a recall #12081,we took the car into the local chevrolet dealer in conway sc for the repairs ,about 45 min. .when it was completed ,i asked the service adviser ,hoh it was repaired.he sad it was reworked and modified per chevrolet specs .little did i know.there repairs consist of removing most of the shieldand leaving the engine and wiring left unprotected to the elements on the roads.all they had to do was cut a acess hole in the plate to get to the oil drain plug /honestly it looks like it was done in such a hurry to just save a few dollars .8 calls later , they all said the same thing,that is how the enginers said to do the repairs. sorry that all we can do for you,chevrolet thanks you for your concerns
07/09/201222410
 I have a 2011 cruz lt. i have noticed a weird smell when using the ac. only july 9th, 2012 i had a warning that said turning of ac due to overheat the car was not overheating. 5 hours later i turned the car on and the check engine light was on and the engine/fan was making a loud noise while running, which sounded like a huge fan. i called onstar they said they located an engine cooling system problem to turn off the car and to have it towed to the dealership. which i did. the dealership said my car was just out of antifreeze and they added more to it. i have looked online i'm not the only person with this problem. what am i supposed to do, just keep antifreeze with me at all times? there must be a leak somewhere for it to be empty.
07/05/201111737
 Recieved a recall #12081,we took the car into the local chevrolet dealer in conway sc for the repairs ,about 45 min. .when it was completed ,i asked the service adviser ,hoh it was repaired.he sad it was reworked and modified per chevrolet specs .little did i know.there repairs consist of removing most of the shieldand leaving the engine and wiring left unprotected to the elements on the roads.all they had to do was cut a acess hole in the plate to get to the oil drain plug /honestly it looks like it was done in such a hurry to just save a few dollars .8 calls later , they all said the same thing,that is how the enginers said to do the repairs. sorry that all we can do for you,chevrolet thanks you for your concerns
07/09/201222410
 I have a 2011 cruz lt. i have noticed a weird smell when using the ac. only july 9th, 2012 i had a warning that said turning of ac due to overheat the car was not overheating. 5 hours later i turned the car on and the check engine light was on and the engine/fan was making a loud noise while running, which sounded like a huge fan. i called onstar they said they located an engine cooling system problem to turn off the car and to have it towed to the dealership. which i did. the dealership said my car was just out of antifreeze and they added more to it. i have looked online i'm not the only person with this problem. what am i supposed to do, just keep antifreeze with me at all times? there must be a leak somewhere for it to be empty.
02/10/201215422
 2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. dealer ship could not duplicate/ no repair ( opened case with gm 71-1069459525) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. plus continued poor gas mileage since 2/12 fix. transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives
02/10/201215422
 2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. dealer ship could not duplicate/ no repair ( opened case with gm 71-1069459525) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. plus continued poor gas mileage since 2/12 fix. transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives
02/10/201215422
 2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. dealer ship could not duplicate/ no repair ( opened case with gm 71-1069459525) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. plus continued poor gas mileage since 2/12 fix. transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives
02/10/201215422
 2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. dealer ship could not duplicate/ no repair ( opened case with gm 71-1069459525) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. plus continued poor gas mileage since 2/12 fix. transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives
05/19/20127900
 Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle smelled like anti-freeze. the vehicle was taken to the dealer and the contact was informed that the thermostat housing needed to be replaced. the vehicle was repaired and the failure recurred one week later. the vehicle had not been back to the dealer. the vin was not available. the failure mileage was 7,900 and the current mileage was 8,024.
05/19/20127900
 Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle smelled like anti-freeze. the vehicle was taken to the dealer and the contact was informed that the thermostat housing needed to be replaced. the vehicle was repaired and the failure recurred one week later. the vehicle had not been back to the dealer. the vin was not available. the failure mileage was 7,900 and the current mileage was 8,024.
ENGINE AND ENGINE COOLING
10/18/2012200001
 When using the heater in my cruze there is an odor of antifreeze inside the cab. when the heater is used for more than 10 - 15 minutes at a time, the odor got so strong that it caused headache, dizziness, and nausea. i took the car in for repair and was informed that gm had sent a memo because it was a common problem. they performed the repairs recommended by gm which was to replace weatherstripping around the heater core and replace a tube at the overflow tank. however, when i used the heater that same night, i discovered that it still emitted an odor of antifreeze, although it was not as strong as before and i could use the heater for a longer period of time without getting the headache, dizziness, and nausea. *tr
10/18/2012200001
 When using the heater in my cruze there is an odor of antifreeze inside the cab. when the heater is used for more than 10 - 15 minutes at a time, the odor got so strong that it caused headache, dizziness, and nausea. i took the car in for repair and was informed that gm had sent a memo because it was a common problem. they performed the repairs recommended by gm which was to replace weatherstripping around the heater core and replace a tube at the overflow tank. however, when i used the heater that same night, i discovered that it still emitted an odor of antifreeze, although it was not as strong as before and i could use the heater for a longer period of time without getting the headache, dizziness, and nausea. *tr
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
09/18/2012264002
 Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. *tr
08/01/20121
 2011 chevy cruze. consumer states vehicle slows down by itself *tgw the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear.
08/01/20121
 2011 chevy cruze. consumer states vehicle slows down by itself *tgw the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear.
08/01/20121
 2011 chevy cruze. consumer states vehicle slows down by itself *tgw the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear.
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
05/02/2011
 I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you!
04/24/2012116700
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that smoke emitted from under the hood while driving 30 mph. the contact drove the vehicle home and noticed that the smoke was coming from the engine. the vehicle was then towed to the dealer for a diagnostic test, but he had yet to receive the diagnosis. the manufacturer was not notified. the failure and current mileages were 116,700. sm.
04/24/2012116700
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that smoke emitted from under the hood while driving 30 mph. the contact drove the vehicle home and noticed that the smoke was coming from the engine. the vehicle was then towed to the dealer for a diagnostic test, but he had yet to receive the diagnosis. the manufacturer was not notified. the failure and current mileages were 116,700. sm.
04/24/2012116700
 Tl-the contact owns a 2011 chevrolet cruze. the contact stated that smoke emitted from under the hood while driving 30 mph. the contact drove the vehicle home and noticed that the smoke was coming from the engine. the vehicle was then towed to the dealer for a diagnostic test, but he had yet to receive the diagnosis. the manufacturer was not notified. the failure and current mileages were 116,700. sm.
04/24/2012116700
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated while driving 30 mph smoking was coming from under the hood. the contact drove the vehicle home and notices the smoke was coming from the engine. the vehicle was towed to the dealer for diagnose, but he has not received the diagnosis. the manufacture was not contacted. the failure and current mileages 116,700.jp
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but had not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. kmj
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
01/09/201212000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle would release antifreeze fumes into the cabin of the vehicle through the vents. the dealer replaced the heater core on more than one occasion, but the failure would recur. the contact left a message with the manufacturer, but has not received a return call. the failure mileage was 12,000 and the current mileage was 14,000. the vin was unavailable. nw
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
09/13/2011
 The 2011 chevy cruze was driven by our daughter, she was driving 35 mph, when she noticed smoke coming out of the hood. she pulled over and in a matter of minutes the car was in flames.
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. kmj
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. the contact was traveling 20 mph and noticed a burning oil smell coming from the front end of the vehicle. moments later, the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealer where the contact was awaiting a diagnosis of the failure. the vin was not available. the current and failure mileages were 1,300. kmj
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. kmj
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. pm
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
12/09/201123320
 Tl - the contact owns a 2011 chevrolet cruze. the contact stated that antifreeze or coolant fumes were emitted into the vehicle. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 23,320 and the current mileage was 32,000. pm
10/12/20111300
 Tl- the contact owns a 2011 chevrolet cruze. while traveling 20 mph the contact noticed a oil burning smell coming from the front end of the vehicle, moments later the contact noticed flames coming from the front end of the vehicle. the fire department was called to extinguish the fire and no one was injured during the failure. the vehicle was towed to the dealership and the contact was not informed on what caused the failure. the vin was not available.the current and failure mileages are 1300. bml
03/06/201211000
 While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet.
03/06/201211000
 While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet.
03/06/201211000
 While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet.
03/06/201211000
 While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet.
11/08/201114000
 Car has been to dealer 3 times for antifreeze smell outside the car and more importantly inside the car while using the heater. i have stopped using the heat due to the nauseating smell. dealer claims all is well.
11/08/201114000
 Car has been to dealer 3 times for antifreeze smell outside the car and more importantly inside the car while using the heater. i have stopped using the heat due to the nauseating smell. dealer claims all is well.
11/08/201114000
 Car has been to dealer 3 times for antifreeze smell outside the car and more importantly inside the car while using the heater. i have stopped using the heat due to the nauseating smell. dealer claims all is well.
11/08/201114000
 Car has been to dealer 3 times for antifreeze smell outside the car and more importantly inside the car while using the heater. i have stopped using the heat due to the nauseating smell. dealer claims all is well.
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
06/02/2011
 Severe hesitation when you accelerate leading to possibility of rearend collision..manufacturer well aware of issue but says there is no problem
02/11/2011
 The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all.
02/11/2011
 The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all.
02/11/2011
 The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all.
02/11/2011
 The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all.
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
05/30/20111000
 Tl- the contact owns a 2011 chevrolet cruze. the contact stated that when the vehicle is accelerating on the highway; the engine hesitates. the contact stated the failure occurs between 45-65 mph. the contact has taken the vehicle to the dealer and nothing shows up when the vehicle is tested, but the dealer has stated that the failure has occurred when the vehicle has been driven. the failure mileage was 10 and the current mileage was 1,000.rl
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
07/18/2011200
 I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th
ENGINE AND ENGINE COOLING - ENGINE
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
12/02/20101
 2011 chevrolet cruze. consumer writes in regards to toxic fumes in vehicle *tgw the consumer stated the oil in the belly pan was vaporized and entered the vehicle. the consumer stated the fumes were inhaled by he and his wife for about 30 minutes before he realized they needed to exit the vehicle. the consumer and his wife became violently ill. the consumer referenced recall# 12v288000 and 12v289000.
07/18/201112528
 Tl- the contact owns a 2011 chevrolet cruze. while attempting to accelerate, the contact stated that the vehicle suddenly stalled without warning. she was able to restart the vehicle and drive as normal. the vehicle was then towed to the dealer where it was inspected and diagnosed with a faulty fuel injector. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 12,528. bw
07/18/201112528
 Tl- the contact owns a 2011 chevrolet cruze. while attempting to accelerate, the contact stated that the vehicle suddenly stalled without warning. she was able to restart the vehicle and drive as normal. the vehicle was then towed to the dealer where it was inspected and diagnosed with a faulty fuel injector. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 12,528. bw
07/18/201112528
 Tl- the contact owns a 2011 chevrolet cruze. while attempting to accelerate, the contact stated that the vehicle suddenly stalled without warning. she was able to restart the vehicle and drive as normal. the vehicle was then towed to the dealer where it was inspected and diagnosed with a faulty fuel injector. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 12,528. bw
07/18/201112528
 Tl- the contact owns a 2011 chevrolet cruze. while attempting to accelerate, the contact stated that the vehicle suddenly stalled without warning. she was able to restart the vehicle and drive as normal. the vehicle was then towed to the dealer where it was inspected and diagnosed with a faulty fuel injector. the manufacturer was aware of the failure. no repairs were performed. the current and failure mileages were 12,528. bw