Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | ||||||||||||||||
| 11V273000 | GENERAL MOTORS LLC | from 10/06/2009 to 04/27/2001 | V (Vehicle) | 100308 | 05/17/2011 | MFR | GENERAL MOTORS LLC | 05/06/2011 | 05/06/2011 | 571 | 102 & 114 | |||||
| Defect Summary | General motors is recalling certain model year 2011 chevrolet cruze vehicles manufactured from october 6, 2009, through april 27, 2011 and equipped with an automatic transmission for failing to comply with federal motor vehicle safety standard no. 102, 'transmission shift lever sequence, starter interlock, and transmission braking effect,' and federal motor vehicle safety standard no. 114, 'theft protection.' these vehicles may have been built with a transmission shift linkage that is not properly installed. if the linkage is not properly installed, the prndl shift lever may not accurately reflect the position of the transmission gear. with this condition, the driver could move the shifter to park and remove the ignition key, but the transmission gear may not be in park. | |||||||||||||||
| Consequence Summary | The driver may not be able to restart the vehicle and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning. | |||||||||||||||
| Corrective Summary | Dealers will inspect the transmission shift linkage for correct installation and adjust the shift linkage system free of charge. the manufacturer has not yet provided an owner notification schedule. owners may contact chevrolet at 1-800-630-2438, or www.gmownercenter.com. | |||||||||||||||
| Notes | Gm's safety recall no. 11142.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| SB-11008A | 02/01/2011 | 10038648 | Gm: 2011 cruze. there may be a hard shift and reduced fuel economy because there was more transmission fluid put in than what was needed. *rm | 06/24/2011 | |
| SB-11008A | 02/01/2011 | 10038648 | Ready | 06/24/2011 | |
| PI-0376 | 02/01/2011 | 10038465 | Ready | 06/15/2011 | |
| PI-0376 | 02/01/2011 | 10038465 | Gm: the malfunction indicator light is on and the transmission may slip due to debris entering the channel plate. *rm | 06/15/2011 | |
| 10-07-30-011A | 12/01/2010 | 10037910 | Gm: automatic transmission information about solving problems using the trouble codes stored. *rm | 06/07/2011 | |
| 10-07-30-011A | 12/01/2010 | 10037910 | Ready | 06/07/2011 | |
| PI-0321 | 12/01/2010 | 10037892 | Ready | 06/07/2011 | |
| PI-0321 | 02/01/2011 | PI-0321A | 10037892 | Gm: there are problems with shifting. there is a calibration problem with the transmission control module. *rm updated on 6/15/2011. *kb | 06/07/2011 |
| PI-0321 | 12/01/2010 | 10037892 | Gm: there are problems with shifting. there is a calibration problem with the transmission control module. *rm | 06/07/2011 | |
| SB-10317 | 10/01/2010 | 10037216 | Ready | 05/11/2011 | |
| SB-10317 | 10/01/2010 | 10037216 | Gm: on some 2011 chevy cruz vehicles there is a procedure for replacing the brake apply sensor which may not work properly. *rm | 05/11/2011 | |
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||||
| PB-11225 | 10/01/2011 | PB-11225A | 10042204 | Chevrolet: vehicle may have a condition where road splash may cause corrosion on right front wheel drive shaft. if condition is severe, drive shaft may fracture and lost of power will occur. *pe updated 12/6/11. *pe | 12/05/2011 |
| PB-11225 | 09/01/2011 | 10042204 | Chevrolet: vehicle may have a condition where road splash may cause corrosion on right front wheel drive shaft. if condition is severe, drive shaft may fracture and lost of power will occur. *pe | 12/05/2011 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| PIP-5049 | 08/01/2012 | 10045344 | General motors: difficult to get into or out of gear excessive free play in the shifter. the condition can be caused by a nut that has come loose on the shift tower ( see item 2 located under plug item 1). *js | 08/28/2012 | |
| PIE-0197B | 04/01/2012 | 10043937 | Buick/chevrolet: manual transmission shift lever concerns - loose, noise when shifted, hard to shift into gear or proper gear not selected when shifted. *kb | 05/02/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 05/05/2012 | 25847 | ||
| I purchased my vehicle new and i am the only owner/ driver. the transmission has always been jerky and lagging. it has been to the dealer multiple time for service. when you press the accelerator there is a lag before the vehicle accelerates. it is not a smooth ride. the transmission shifts at very high rpm's. when it does shift it is very rough! | |||
| 01/21/2013 | 1 | ||
| I have a 2011 chevy cruze ltz and i was just wondering if it was normal in the cold weather that the rpm gauge goes all the way up to 3500 rpms before shifting into the next gear? *tr | |||
| 05/05/2012 | 25847 | ||
| I purchased my vehicle new and i am the only owner/ driver. the transmission has always been jerky and lagging. it has been to the dealer multiple time for service. when you press the accelerator there is a lag before the vehicle accelerates. it is not a smooth ride. the transmission shifts at very high rpm's. when it does shift it is very rough! | |||
| 01/21/2013 | |||
| I have a 2011 chevy cruze ltz and i was just wondering if it was normal in the cold weather that the rpm gauge goes all the way up to 3500 rpms before shifting into the next gear? | |||
| 06/01/2012 | 17100 | 1 | |
| The car has problems with acceleration. it poses a safety concern especially when crossing traffic and or passing another car. you can be driving the car and it will literally lose power- and then you have to press the pedal to the floor- and hope it goes. sometimes the car will sound as if it is in idle mode when in driving the car. when you start the car and begin driving it jerks and it lunges- it feels like you are bouncing around. the car still has its manufactures warranty and i have had it at the dealer's auto shop on several occasions- one guy there believes something is wrong with the car but is not able to find what it is. unfortunately, i am told there is nothing wrong with the car and that is the characteristics of that car due to the turbo. i disagreed. i believe it poses a safety issue- i have never told my mother before the following about a car. if i die in this car she better start looking at general motors. i have never felt so unsafe in a car- and the main reason i purchased the car was for all its safety features. ironic. i have read the same complaints on the web- unfortunately it will not be addressed until someone is either dead or seriously injured for gm to address these complaints. *tr | |||
| 06/01/2012 | 17100 | ||
| The car has problems with accelearation. it poses a safety concern especially when crossing traffic and or passing another car. you can be driving the car and it will literally lose power- and then you have to press the pedal to the floor- and hope it goes. sometimes the car will sound as if it is in idle mode when in driving the car. when you start the car and begin driving it jerks and it lunges- it feels like you are bouncing around. the car still has its manufactures warranty and i have had it at the dealer's auto shop on several occassions- one guy there believes something is wrong with the car but is not able to find what it is. unfortunately, i am told there is nothing wrong with the car and that is the characteristics of that car due to the turbo. i disagreed. i believe it poses a safety issue- i have never told my mother before the following about a car. if i die in this car she better start looking at general motors. i have never felt so unsafe in a car- and the main reason i purchased the car was for all its safety features. ironic. i have read the same complaints on the web- unfortunately it will not be addressed until someone is either dead or seriously injured for gm to address these complaints. | |||
| 08/01/2012 | |||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that she exited the vehicle with the gear shifted in park and the engine in operation. the contact was standing on the passenger's side of the vehicle and within several moments, the vehicle rolled away in reverse. the contact attempted to re-enter the vehicle on the driver's side and the vehicle began to drag her up against a concrete pole. the contact landed on the ground where the front driver's side tire was and the vehicle then drove over her left foot. the contact's left arm sustained a severe fracture to the radius and humerus. the contact also sustained nerve damage to the left foot. the vehicle was towed to a collision center where the exterior body damages were repaired. some time later, the vehicle was repaired under nhtsa campaign id number 11v273000 (power train: automatic transmission: gear position indication-prndl). the manufacturer was notified of the defect. the failure mileage and the vin was unavailable. | |||
| 08/01/2012 | |||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that she exited the vehicle with the gear shifted in park and the engine in operation. the contact was standing on the passenger's side of the vehicle and within several moments, the vehicle rolled away in reverse. the contact attempted to re-enter the vehicle on the driver's side and the vehicle began to drag her up against a concrete pole. the contact landed on the ground where the front driver's side tire was and the vehicle then drove over her left foot. the contact's left arm sustained a severe fracture to the radius and humerus. the contact also sustained nerve damage to the left foot. the vehicle was towed to a collision center where the exterior body damages were repaired. some time later, the vehicle was repaired under nhtsa campaign id number 11v273000 (power train: automatic transmission: gear position indication-prndl). the manufacturer was notified of the defect. the failure mileage and the vin was unavailable. kmj | |||
| 08/01/2012 | |||
| Tl-the contact owns a 2011 chevrolet cruze. while the vehicle was stationary, the gear was shifted into the park position with the engine in operation. a few minutes after exiting from the front driver's door, the vehicle began to roll in reverse unintendedly. the contact attempted to re-enter the driver's side door and the vehicle began to drag her up against a concrete pole. the driver landed onto the ground where the front driver's side tire drove over her left foot. the contact's left arm sustained a severe fracture to the radius and humerus. the vehicle was towed to a collision center and repaired. in 2012, the vehicle was repaired under a recall associated with nhtsa campaign id number 11v273000 (power train:automatic transmission:gear position indication (prndl). the manufacturer was notified of the defect. the approximate failure mileage was unavailable. js | |||
| 11/29/2012 | 22001 | ||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated that the transmission failed. the vehicle was towed to a dealer for inspection where they stated that the transmission needed to be replaced. the vehicle was repaired at no cost to the contact. the manufacturer was not notified. the failure mileage was 22,001. kmj | |||
| 06/07/2012 | 19000 | 1 | |
| Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehicle to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***. *tr | |||
| 11/29/2012 | 22001 | ||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated that he attempted to drive the vehicle but the transmission failed. the contact stated that he had the vehicle towed to a dealer for inspection and they stated that the transmission needed to be replaced at he dealers expense. the vehicle was repaired. the manufacturer was not notified. the failure mileage was 22,001. ap | |||
| 06/07/2012 | 19000 | ||
| Vehicle was purchased used with 18*** miles on the odometer. vehicle transmission shifts erratically when driving in city conditions. problem may cause stalling of vehicle at lower highway speeds. the transmission appears to slip at slow speeds. before shifting, vehicle regularly hits maximum (red line) rpm. poor downshifting into lower gears causes vehilce to lunge forward at lower speeds. most notably from park to drive. on icy roads, the hard shifting may cause the vehicle to loose traction, resulting in a crash, causing fatalities or injuries to the occupants. vehicle was taken to dealership, technicians were unable to reproduce customer complaint. manufacturer was not contacted. current mileage 28***. | |||
| 08/01/2011 | 2000 | 1 | |
| The automatic transmission shifts very hard between first and second gear, and second and third gear. this happens when the transmission is shifting up or down. the occupants in the vehicle get a whiplash effect every time the car shifts between these gears. also the transmission takes too long to find a gear resulting in the vehicle not accelerating when the driver commands it. the car has stalled while starting driving away from a red light from a full stop, requiring the driver to restart the vehicle. this should not happen in a car with an automatic transmission. while in motion the car will shift into neutral and will not respond to the drivers push on the gas pedal. it will then slam into gear, causing a more violent whiplash effect than when it is shifting as mentioned earlier in this complaint. i have taken the car to the local dealership multiple times for these issues and they keep telling me that the transmission is operating normally. no transmission should operate this way, and no other vehicle i have ever driven operates as bad as this 2011 chevy cruze. the gm customer service people have opened multiple cases and tried to help me with this but they have not followed through well enough and i am stuck with a defective transmission in this car. *tr | |||
| 08/01/2011 | 2000 | ||
| The automatic transmission shifts very hard between first and second gear, and second and third gear. this happens when the transmission is shifting up or down. the occupants in the vehicle get a whiplash effect every time the car shifts between these gears. also the transmission takes too long to find a gear resulting in the vehicle not accelerating when the driver commands it. the car has stalled while starting driving away from a red light from a full stop, requiring the driver to restart the vehicle. this should not happen in a car with an automatic transmission. while in motion the car will shift into neutral and will not respond to the drivers push on the gas pedal. it will then slam into gear, causing a more violent whiplash effect than when it is shifting as mentioned earlier in this complaint. i have taken the car to the local dealership multiple times for these issues and they keep telling me that the transmission is operating normally. no transmission should operate this way, and no other vehicle i have ever driven operates as bad as this 2011 chevy cruze. the gm customer service people have opened multiple cases and tried to help me with this but they have not followed through well enough and i am stuck with a defective transmission in this car. | |||
| 11/15/2011 | 1000 | 1 | |
| Car will not accelerate when pulling into traffic. this is a problem that happens intermediately. you let up on the brakes and press the accelerator and the car just creeps forward and does not accelerate. occurs most often when the car is cold or the a/c in on and/or you are making a right or left turn, however, it can occur at anytime. the only solution is to press the accelerator to the floor at which point the car will accelerate too quickly and throws the vehicle into traffic. the dates and mileage given above are estimates on my part. the car has been acting this way since we got it. *tr | |||
| 11/15/2011 | 1000 | ||
| Car will not accelerate when pulling into traffic. this is a problem that happens intermediately. you let up on the brakes and press the accelerator and the car just creeps forward and does not accelerate. occurs most often when the car is cold or the a/c in on and/or you are making a right or left turn, however, it can occur at anytime. the only solution is to press the accelerator to the floor at which point the car will accelerate too quickly and throws the vehicle into traffic. the dates and mileage given above are estimates on my part. the car has been acting this way since we got it. | |||
| 08/01/2012 | 1 | ||
| 2011 chevy cruze. consumer states vehicle slows down by itself *tgw the consumer stated the vehicle would slow down as if it were in first gear, instead of high gear. | |||
| 08/06/2012 | 33000 | 1 | |
| I bought this vehicle as a present for my father. after getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. it almost felt as though it was a manual transmission. i drove it home that night and noticed the same feeling. it's almost as though it takes a lot of effort out ofthe car to keep driving. it downshifts before its supposed to when driving and as a results isn't getting the gas mileage its supposed too. driving city, it was only getting 18-19mpg for me. it does much better on the highway, over 55mph, then with city driving. took it back to the dealer, who took it to a bigger chevy dealer and they stated nothing was wrong. got it back and its the same way. we love the car but will not drive it because we are afraid of not knowing what's wrong with it and possibly having something serious happen to it. we have 2 little ones that we need to worry about who ride in the car as well. seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. wish a recall would come out. *tr | |||
| 07/10/2012 | 1 | ||
| Since i purchased the car last year, it has shifted hard either in auto or manual. mostly auto. however, when it shifts down to first gear in manual, it jerks me forward. this is an ongoing problem and no real date to be associated to. i have had it in the dealership twice but the 'compuater' says there is not a problem. after much frustration and being honked at when i can't accelerate quick enough at a light, i filed a complaint with general motors last week. they responded quickly but today i find out that the dealership will not work with me on getting out of the car. it's basically about paying more to get in another vehicle. the computer said it was fine, so it's fine. if i had a small child, i would not want them in this car! i will not be driving my grandson in this car. this is absolute insanity to completely ignore a common issue. i googled and found hundreds of people complaining about the very thing on the ls model. even a salesperson told me he doesn't not recommend this car to anyone! *tr | |||
| 07/10/2012 | |||
| Since i purchased the car last year, it has shifted hard either in auto or manual. mostly auto. however, when it shifts down to first gear in manual, it jerks me forward. this is an ongoing problem and no real date to be associated to. i have had it in the dealership twice but the 'compuater' says there is not a problem. after much frustration and being honked at when i can't accelerate quick enough at a light, i filed a complaint with general motors last week. they responded quickly but today i find out that the dealership will not work with me on getting out of the car. it's basically about paying more to get in another vehicle. the computer said it was fine, so it's fine. if i had a small child, i would not want them in this car! i will not be driving my grandson in this car. this is absolute insanity to completely ignore a common issue. i googled and found hundreds of people complaining about the very thing on the ls model. even a salesperson told me he doesn't not recommend this car to anyone! | |||
| 02/09/2011 | 12700 | 1 | |
| Severe drive train decoupling, and hook up delay, when attempting to accelerate into traffic and subsequent attempts to change lanes in traffic. close calls numerous!!!! accidents and deaths inevitable!!!!!!! further assessment has shown the only way to resolve the issue is to shift transmission to manual mode and keeping engine speed above 2500rpm. thereby reducing turbo lag and disabling major computer control over transmission shift function. this type of engineering is unacceptable in any modern production automobile and should be immediately addressed by the manufacturer. or class action lawsuits should be brought forth by the owners of these vehicles. is this the real reason this vehicle boasts so many airbags??? *tr | |||
| 02/09/2011 | 12700 | ||
| Severe drive train decoupling, and hook up delay, when attempting to accelerate into traffic and subsequent attempts to change lanes in traffic. close calls numerous!!!! accidents and deaths inevitable!!!!!!! further assessment has shown the only way to resolve the issue is to shift transmission to manual mode and keeping engine speed above 2500rpm. thereby reducing turbo lag and disabling major computer control over transmission shift function. this type of engineering is unacceptable in any modern production automobile and should be immediately addressed by the manufacturer. or class action lawsuits should be brought forth by the owners of these vehicles. is this the real reason this vehicle boasts so many airbags??? | |||
| 06/19/2012 | 14500 | ||
| Have had the car less than 1 year and had 50 miles on the car when i bought it 8/2011. on 6/19/2012 traveling on the highway at 65 miles an hour my 2011 chevy cruze (14,500 miles) suddenly began slowing and the engine was revving high. i pulled over and a light on the dash appeared indicating emissions problems according to the manual. it is an automatic transmission but the car wouldn't seem to shift any higher than 3rd gear and would go no faster than 30-35 miles an hour without revving in the danger zone. car was towed to dealer. the transmission control module failed. $1300 for the part plus labor costs and not covered by warranty. worried it may occur again because i am finding similar stories posted online. | |||
| 05/31/2012 | 33000 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that while driving 20 mph, the vehicle could not be shifted into gear, causing the transmission to fail. the contact pulled the vehicle over and the transmission control module light illuminated. the contact stated that the vehicle was towed to a local dealer to be inspected and he was informed that the transmission control module sent an erroneous signal to the instrument panel, causing the vehicle not to shift into the next gear. the dealer repaired the vehicle but the failure recurred. the manufacturer was not notified. the failure mileage was 33,000. | |||
| 05/31/2012 | 33000 | ||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated that while driving 20 mph, the vehicle could not be shifted into gear, causing the transmission to fail. the contact pulled the vehicle over and the transmission control module light illuminated. the contact stated that the vehicle was towed to a local dealer to be inspected and he was informed that the transmission control module sent an erroneous signal to the instrument panel, causing the vehicle not to shift into the next gear. the dealer repaired the vehicle but the failure recurred. the manufacturer was not notified. the failure mileage was 33,000. kmj | |||
| 05/31/2012 | 33000 | ||
| Tl- the contact owns a 2011 chevrolet cruze. the contact stated that while going 20 mph, the vehicle would not shift into the next gear causing the transmission to fail. the driver pulled the vehicle over and the transmission control module light illuminated on the the instrument panel. the contact stated that the vehicle was towed to a local dealer to be inspected and was informed that the tcm sent a signal to the instrument panel causing the vehicle not to shift into the next gear. the dealer repaired the vehicle but the failure recurred. the manufacturer was not notified. the failure mileage was 33000. ap | |||
| 05/09/2011 | |||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate from stops. the contact also stated that there would be a slight delay before the vehicle jerked into gear. the dealer inspected the vehicle, but could not diagnose the failure. the dealer stated that the vehicle needed to be driven more to operate properly. the contact also stated he smelled a burning odor when the vehicle was stopped and shut off. the contact had not seen any smoke, but the smell came from underneath the vehicle. the failure mileage was unknown and the current mileage was 6,000. | |||
| 05/09/2011 | |||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate from stops. the contact also stated that there would be a slight delay before the vehicle jerked into gear. the dealer inspected the vehicle, but could not diagnose the failure. the dealer stated that the vehicle needed to be driver more to operate properly. the contact also stated he smelled a burning odor when the vehicle was stopped and shut off. the contact had not seen any smoke, but the smell came from underneath the vehicle. the failure mileage was unknown and the current mileage was 6,000. sm. | |||
| 05/09/2011 | |||
| Tl- the contact owns a 2011 chevrolet cruz. the contact stated the vehicle hesitates when pulling off. the contact stated the vehicle has a slight delay when you press the gas and then jerks forward in first gear. the dealer has inspected the vehicle and stated they cannot find the problem. the dealer told the contact that the vehicle needed to be driven more in order for the vehicle to run properly. the contact stated when they vehicle is stopped and turned off there is a burning smell coming from the vehicle. the contact has not scene any smoke, but the smell comes from underneath the vehicle. the failure mileage was unknown, but the current mileage was 6,000.rl | |||
| 05/05/2012 | |||
| I have been having transmission problems with his vehicle since its purchase in july 2011. first incident was the day after i accepted delivery of the vehicle. dealer stated there was nothing wrong after driving with me and no record of the service was created. after changing dealers, i was told there was nothing wrong with the transmission and they could not duplicate the problem. on future visits, the transmission software was updated which helped some, but did not alleviate the problem completely. yesterday, the following warnings were displayed: service stabilitrack system service traction control system i have opened another complaint with chevy stating the transmission has ongoing problems and i want my money refunded. this is the second complaint i have opened with them. the first complaint was resolved by offering full coverage maintenance for 9000 miles at this point in time, i am reluctant to drive the vehicle anywhere because i am afraid it will fail. if you need any additional information, please let me know. thank you. | |||
| 06/29/2011 | 10000 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate while driving at various speeds. the vehicle was taken to an authorized dealer on two occasions, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 10,000. the vin was unavailable. | |||
| 06/29/2011 | 10000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate while driving at various speeds. the vehicle was taken to an authorized dealer on two occasions, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 10,000. the vin was unavailable. kmj | |||
| 06/29/2011 | 10000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the vehicle hesitated to accelerate while driving at various speeds. the vehicle was taken to an authorized dealer on two occasions, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 10,000. the vin was unavailable. sm. | |||
| 07/15/2011 | 500 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that after releasing the brake pedal, the vehicle lunged forward. the check engine, power steering, and service stabilizer warning lights all illuminated during the failure on an intermittent basis. the failure recurred on fifteen separate occasions. the vehicle was taken to an authorized dealer. the vehicle was also taken to a private mechanic and they stated that communication failures were present within the transmission. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 500 and the current mileage 4,400. | |||
| 07/15/2011 | 500 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that after releasing the brake pedal, the vehicle lunged forward. the check engine, power steering, and service stabilizer warning lights all illuminated during the failure on an intermittent basis. the failure recurred on fifteen separate occasions. the vehicle was taken to an authorized dealer. the vehicle was also taken to a private mechanic and they stated that communication failures were present within the transmission. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 500 and the current mileage 4,400. sm. | |||
| 06/06/2011 | 2840 | ||
| When accelerating from a stopped position the vehicle has a two (2) second delay before it engages the transmission. this is very dangerous issue when entering a busy road from a parking lot or other stopped location. a two second delay can place a driver in a life or death situation. the vehicle was taken to an authorized dealer who was unable to diagnose the problem. they did mention that it could be turbo lag since it needs time to build up. they also stated that all software programs were up to date. it is still dangerous turbo lag or not. according to a road test conducted by consumer guide automotive this problem was a issue for them: several test cars exhibited issues with the automatic transmission, including delayed response and slurred shifts. gm was aware of these problems and issued a fix that involved re-programming the transmission's software. it's obvious that this is not a software fix issue since all programs were updated on the vehicle and the problem still exists. | |||
| 12/01/2010 | 24 | ||
| Tl* the contact owns a 2011 chevrolet cruze. the contact stated that while driving at various speeds, she would notice that the vehicle would hesitate or jerk forward. the vehicle was inspected by a dealer and they advised her that the tcm needed to be replaced. the vehicle was reprogrammed for the tcm yet the failure persisted and the vehicle became hesitant to acceleration attempts within moments of leaving the dealer. the vehicle was then taken back to dealer and they advised her that all of her particular year, make and model vehicle operated in that manner. the failure mileage was approximately 24. | |||
| 03/01/2011 | 150000 | ||
| Tl*the contact owns a 2011 chevrolet cruze. the contact stated the transmission was reprogrammed, but the failure was not corrected when the vehicle lost power while accelerating at any speed. the brake pedal extended to the floor when the brakes were applied. the vehicle moved backwards while the brake was depressed causing the contact to crash into a vehicle. the vehicle was taken back to the dealer who did not replace any parts and advised the contact how the vehicle was designed. the failure mileage was 150,000 and the current mileage was 752,000. | |||
| 03/01/2011 | 150000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the transmission was reprogrammed, but the failure was not corrected vehicle loses power while accelerating at any speed. the brake pedal goes to the floor while attempting to brake. the vehicle moved backwards while the brake was depressed causing the contact to crash a vehicle. the vehicle was taken back to the dealer did not replace any parts and advised that is how the vehicle was designed. the failure mileage was 150,000 and the current mileage 752,000. li | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 05/10/2012 | 7500 | 1 | |
| My 2011 chevy cruze has an erratic shifting transmission. at times it is confused and hunts for gears. at other times, it has banged into gear. most of my driving is in stop and go traffic and not highway driving. the scariest part is the lack of acceleration at times when stepping on the gas. several months ago, while exiting a shopping center, i almost got hit by a bus i was a little into the road and had time to go before the bus got to me, but when i stepped on the gas, nothing happened! luckily, the bus had room to go around me! i have complained to the dealer many times about this situation, but am told there is no new update or transmission reflash from gm. so, i thought it was time to step things up because i did a lot of research on the internet concerning this very transmission issue and lack of acceleration for the 2011 cruze and it seems to be a common complaint of most 2011 cruze owners unless they have had something called a trifecta tune done to their cars, at their own expense. they claim this procedure cures the shifting problem. first off, my car is a lease, so i cannot modify my car in any way. secondly, why should i pay hundreds to fix something that is gm's problem. about six months ago, i contacted gm customer service. from about july, 2012 to nov. i have been hooked up with three different people who were with the early response team in the business resource center. there were a ton of phone calls from them, but it was all talk and no action except for a new tcm that was installed in aug. at 10,196 miles. that did nothing to improve the transmission shifting. i then contacted gm corporate on nov. 7th to explain my problem. from then until today, jan.21, 2013 i dealt with a gentlemen. finally, on jan. 15, an engineer was sent to my dealer. conclusion- like everyone else with this problem- operating as designed! i feel this is a safety issue | |||
| 05/03/2011 | 64 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that while driving approximately 65 mph, the transmission failed to shift and there was an illumination of the engine warning indicator. the vehicle was towed to an authorized dealer for diagnosis, where the technician replaced the faulty transmission. in addition, the driver's side rear view mirror would emit a loud whistling noise whenever the vehicle was in motion. the dealer was in the process of replacing the mirror. there was also a large hole in the air conditioner compressor, which required replacement. the contact also stated that the exterior body paint was peeling near the front passenger side headlight. the manufacturer was not made aware of the failures. the approximate failure mileage was 64. sm. | |||
| 05/03/2011 | 64 | ||
| Tl-the contact owns a 2011 chevrolet cruze. while driving approximately 65 mph, the transmission failed to shift and there was an illumination of the engine warning indicator. the vehicle was towed to an authorized dealer for diagnosis. the technician replaced the faulty transmission. in addition, the driver's side rear view mirror would emit a loud whistling noise whenever the vehicle was in motion. the dealer was in the process of replacing the mirror. also, there was a large whole in the air conditioner compressor which required replacement. the exterior body paint was peeling near the front passenger side headlight. the manufacturer was not made aware of the defects. the approximate failure mileage was 64. js | |||
| 05/28/2011 | 0 | ||
| The six speed automatic transmission bogs down while changing gears. it also shifts very roughly. the gas mileage is well below standard; i believe due to the transmission problems.i have had it to the dealler two times in the first 7000 miles, but they claim there is nothing wrong. help! | |||
| 06/10/2011 | 0 | ||
| My new 2011 chevy cruz has a major hesitation when trying to accelerate the car. this problem occurs consistently all the time from day 1. brought the car in for service for this problem to the chevy dealer where i purchased the car from and they said there is nothing they can do to correct this hesitation problem. they said they have had a lot of complaints about this hesitation problem. this is dangerous when you need the speed to pass on the highway and you don't have it when the accelerator is pushed. i was told at the chevy dealer that this car has six gears with a 4 cylinder engine it needs a 6 cylinder engine to change these six gears properly. why would gm chevrolet design a car like this with this problem??????? | |||
| 06/13/2011 | 4200 | ||
| I have a 2011 chevy cruze it has a shifting problem. i was driving it home one day and the transmission would not shift and the car basically stopped suddenly. this almost caused an accident because the car behind me almost rear ended me because of the sudden stop. i took the car to the dealer and the replaced the transmission components and it still has the same problem. they are not sure what is causing this problem. the car also would not accelerate when tring to pass someone. these are some serious issues with the car and no one seems to know how to fix them. | |||
| 03/04/2011 | 3000 | ||
| Tl*the contact owns a 2011 chevrolet cruze. the contact stated the vehicle would intermittently hesitate before jerking into gear when accelerating from a stop light. the vehicle was taken to an authorized dealer who was unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 3,000 and the current mileage was 6,000. | |||
| 03/04/2011 | 3000 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated the vehicle would intermittently hesitate before jerking into gear when accelerating from a stop. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 3,000 and the current mileage was 6,000. sm. | |||
| 04/20/2011 | 2800 | ||
| I would like to file a complaint on a 2011 chevy cruze for the reason that the transmission has an issue that may lead to an accident the transmission comes out of gear while driving and sits in neutral then pops back into drive this is very unsafe i have contacted gm on the issue as well as my local dealership and have had no positive fix to the issue i feel that this may cause an accident and needs to be looked into | |||
| 03/01/2011 | 4000 | ||
| I have a 2011 chevy cruze. i just purchased in nov 2010. one month after i had the car i had to take it into the dealer due to steering noise when wheel was turned left/right. they had to lubercate some parts by the wheels. starting in feb 2011 i notice the car started to lurch forward when you took you foot of the brake. it bogs when you take off, you will go then the car bogs and then it goes again. when its going into gears (i have an automactic 6 speed) its rough and the car jerks whenever you excellerate or when your slowing down. when you try to pass anyone the car bogs and then goes(not good at all). you can apply more pressure on the petal to reach your needed speed the car will bog then go. it has been in the shop twice this march. the first time they said they reprogramed the tcm but i still had the same problem. the second time they kept it for two days and the service manager drove it then he drove another cruze on the lot and i was told this is the way the car drives and i will get used to it. this is a very dangerious thing to get used too. it is an unsafe car and im stuck with it for 5 more yrs. totally uncalled for. i have read other customer complaints about this on the consumer guide automotive and it states that gm is aware of this problem but they only state to reprogram the tcm which does nothing! the service mechanics cant do anything because they state theres nothing to do. these cruzes are an accident waiting to happen and the problem needs to be fixed. i am terrified of driving this new car due to these problems. but im told theres nothing they can do because there is no problem thats how it drives. gm needs to correct this problem before someone gets hurt or killed in this car. i do alot of city driving and this is not good for this to happen. it should be smooth take off and stopping and it isnt. i have never had a car that drives like this. i cant take it back in because im told theres nothing that can be done .. please look into..... | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 07/18/2011 | 200 | ||
| Tl. the contact owns a 2011 chevrolet cruze. the contact stated the shifter is very difficult to maneuver. the contact stated the shift cable is faulty and does not allow the contact to shift into first and second gear. the contact to stated while down shifting the shifter would get stuck causing the vehicle to coast while in traffic. the contact took the vehicle to a dealer and the dealer could not find a problem with the shift. the contact called the manufacturer regarding the shifter and the manufacturer informed the contact to take vehicle back to the dealer. the dealer adjusted the shifter cable and that has remedied the issue. the contact notice other complaints regarding the shifter cable and stated this is a wide spread issue. the failure mileage was 200. jo | |||
| 05/20/2011 | 1000 | ||
| I am very disappointed with my new 2011 chevy cruze eco (1.4l 6 speed manual transmission) the car looses power especially when try to accelerate up hills, total loss of power and lack of response. this keeps happening out on the freeway. i have my foot pressed all the way down on accelerator, but no response from the car. car has slowed down to 30 mph going up the hills on freeway putting me in an unsafe position. it happens on level services too, try to get the car going when at a stop light is hard too, i give the car gas and get very slow response, when it does respond the car is very jerky going thru the gears, afraid this may cause an accident for failure to move out and with the traffic. it happens with all the gears ! i have problems too with the car over- accelerating going now hills. all the above continue to happen dispite following the owners manual for operating the vehicle. i feel strongly that this is a unsafe vehicle. i bought the car with a 4 cyl turbo with hopes i would have a little extra power, i haven't seen it yet. | |||
| 03/08/2011 | |||
| I bought a brand new 2011 chevy cruze ls. after about two weeks of driving the vehicle i notice that when driving it in manual and coming to a stop the car would violently shift into first gear. i took the car back to the dealership and they contacted gm. they also test drove every chevy cruze ls model and non-turbo engine cruze they had in stock and found the same problem. they contacted gm again and gm informed them that they were aware of the problem with the ls an non-turbo engine models and that they do not have a solution of fix to the problem. i then contacted gm and asked them about their 30 day guarantee on their vehicles. they then informed me that they do have that policy but unfornunately would not honor it because of my case. when i asked them what they planned to do about the problem they informed me that they will continue to sell the vehicle and recall them later when they are able to find a solution of fix to the problem. the car now has1000 miles on it and i am afraid to drive the car with my family in it for fear that something will happen while i am driving. i think it is ridiculous that gm is aware of the problem and will not recall that affected models. i also find it very disheartening that gm does not honor their customers like they are always advertising they do. | |||