Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING | ||||||||||||||||
| 11V221000 | GENERAL MOTORS CORP. | from 11/01/2010 to 03/18/2011 | V (Vehicle) | 2100 | MFR | GENERAL MOTORS CORP. | 04/06/2011 | 04/06/2011 | ||||||||
| Defect Summary | General motors is recalling certain model year 2011 chevrolet cruze vehicles. during manufacturing the steering wheel could have been improperly fastened and may detach from the steering column. | |||||||||||||||
| Consequence Summary | Should the steering wheel detach from the steering column while driving, the driver could lose the ability to steer the vehicle, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect to ensure that the steering wheel is assembled properly. this service will be performed for you free of charge. the safety recall is expected to begin on or before april 8, 2011. owners may contact chevrolet at 1-800-630-2438, or at the owner center at www.gmownercenter.com. | |||||||||||||||
| Notes | Gm's safety recall no. 11094. owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| STEERING - GEAR BOX - SHAFT SECTOR | ||||||||||||||||
| 11V270000 | GENERAL MOTORS LLC | from 10/02/2009 to 04/21/2011 | V (Vehicle) | 128911 | 05/23/2011 | MFR | GENERAL MOTORS LLC | 05/06/2011 | 05/06/2011 | |||||||
| Defect Summary | General motors is recalling certain model year 2011 chevrolet cruze vehicles manufactured from october 2, 2009, through april 21, 2011. the bolt attaching the intermediate steering shaft to the steering gear input shaft may not have been properly installed. | |||||||||||||||
| Consequence Summary | This could allow the shafts to separate, resulting in the loss of steering. loss of steering control may increase the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect, and if required, repair the intermediate shaft/steering gear assembly to assure the bolt is fully seated and the shaft properly assembled. this service will be performed free of charge. the manufacturer has not yet provided an owner notification schedule. owners may contact chevrolet at 1-800-630-2438, or www.gmownercenter.com. | |||||||||||||||
| Notes | Gm's safety recall no. 11149.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| PIT-5076 | 03/01/2011 | PIT-5076A | 10038652 | Ready updated on 06/24/2011. *kb | 06/24/2011 |
| PIT-5076 | 03/01/2011 | PIT-5076A | 10038652 | Gm: a service stability/traction light is on. there may also be various stored trouble codes. updated on 06/24/2011. *kb updated on 06/27/2011. *rm | 06/24/2011 |
| STEERING - ELECTRIC POWER ASSIST SYSTEM | |||||
| PIC5598D | 04/01/2012 | 10044235 | Gm: guidelines for nj1 power steering powerpack (module) replacement and parts restriction instructions. *js | 05/23/2012 | |
| STEERING - LINKAGES | |||||
| PI-0462 | 05/01/2011 | 10038705 | Ready | 06/27/2011 | |
| PI-0462 | 05/01/2011 | 10038705 | Gm: the steering wheel adjustment is binding or sticking. this is caused by the steering wheel lever adjustment nut tightening. *rm | 06/27/2011 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| PIE-0158 | 03/01/2011 | 10038508 | Gm: information to inspect steering wheel bolt torque and airbag serial number traceability. 2011 chevy cruz. *rm | 06/16/2011 | |
| PIE-0158 | 03/01/2011 | 10038508 | Ready | 06/16/2011 | |
| PIC-5393 | 11/01/2010 | 10037354 | Gm: on the 2011 cruz there may be a noise from the steering wheel on turns, a slight binding while steering, and a malfunction light on. it can be caused by debris. *rm | 05/20/2011 | |
| PIC-5393 | 11/01/2010 | 10037354 | Ready | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/15/2012 | 18000 | ||
| Steering sticks just left of center, typically at freeway speeds, but also as low as 40 mph. stick is intermittent and weak enough that it does not currently present a danger to operating the vehicle safely. steering must be held stationary for in excess of 2-3 seconds just left of center for the steering to stick. weaving or swaying the car left to provide provides smooth and direct steering input. the issue has become more intermittent with colder weather, typically requiring longer drives for the issue to reappear. | |||
| 05/02/2011 | |||
| I would like to put in a complaint on my chevy cruze 2011. since purchasing it, there have been 3 recalls due to steering and engine. i have had to bring the car into the dealership 3 separate times for the recalls beginning one month after purchase. now, the car has had 2 separate major problems (engine & currently back at the dealership for problem related to transmission), this vehicle has broken down once while in heavy traffic, but luckily i was able to pull to the side of the road, and the second time it broke down was on a street less heavily traveled, however, i was almost rear ended. if this would've occurred while on a heavily traveled or faster speed zone, i feel that a terrible crash would have happened. both times may have resulted in serious injury or even death. i do not feel safe in the vehicle and would rather it sit in the driveway than to risk driving it. i lease the vehicle, but i would like to know any options for getting out of this lease & getting into a safe car. thank you! | |||
| 09/14/2011 | 3000 | ||
| Tl- the contact owns 2011 chevrolet cruze. the contact stated that the vehicle would stall without warning. the failure was recurring. the vehicle was taken to the dealer. the dealer advised that there were no failures within the vehicle. the failure recurred with the illumination of the power steering warning light. the contact took the vehicle back to the dealer and was told that the steering gear box needed to be replaced. the dealer contacted the manufacturer for the part and was told not to perform the repair. the failure mileage was 3,000 and the current mileage was 18,700. kmj | |||
| 09/14/2011 | 3000 | ||
| Tl- the contact owns 2011 chevrolet cruze. the contact stated the vehicle stalls without warning. the first four times the vehicle was taken to the dealer the contact was told nothing was wrong with the vehicle. the last time the vehicle stalled the power steering light illuminated just before the failure. the contact took the vehicle back to the dealer and was told the steering gear box needed to be replaced. the dealer contacted the manufacturer for the part and was told not to do the repair. the failure mileage was 3,000 and the current mileage was 18,700.rl | |||
| 05/02/2011 | |||
| 2011 chevy cruze manual transmission 6 spd. random occurrence of speedometer spikes digital and needle (anywhere from 20-120 mph), volume on radio will also spike with this issue. when speedometer spiking the steering wheel will also unwontedly move 1/2 - 2 inches left or right every time which could distract/startle driver leading to a possible accident. chevy refuses to look for a problem that isnt there. as stated by dealership without code or a tech witnessing it. occurrence happens when rolling at slow speeds (0-7 mph) or stopped with clutch engaged or slowly being released. happens, 10-15 times+ a month. has startled me several times once including me letting off the clutch and stalling the vehicle from being startled. vehicle assembled: lordstown,ohio mileage when first noticing this issue: 78.0 current mileage, issue still occurring: 18,749. seen dealership :3 times about current issue | |||
| 11/01/2011 | 13000 | ||
| Power steering will get notchy and make you feel like you will lose control of car. this has happened everyday for a week, now it has decided to behave itself but for how long? this car has a lot of safety glitches and would not trust my family in it at all. | |||
| 11/13/2011 | 6605 | ||
| While driving on highway at 65 mph temporary steering loss for few moments. proceeded to stop car and shut of. once restarted car drove normal. problem reported to local dealer no problem found. | |||
| 11/01/2011 | 13000 | ||
| Power steering will get notchy and make you feel like you will lose control of car. this has happened everyday for a week, now it has decided to behave itself but for how long? this car has a lot of safety glitches and would not trust my family in it at all. | |||
| 11/13/2011 | 6605 | ||
| While driving on highway at 65 mph temporary steering loss for few moments. proceeded to stop car and shut of. once restarted car drove normal. problem reported to local dealer no problem found. | |||
| 02/11/2011 | |||
| The car's transmission stalls and hesitates since the 1st day i got the car. i found out today that my car has four recalls! and i have not been notified in any way by chevy of them one of which is the streeing wheel can come off while driving. while driving today 09/28/2011 the car came to a random and complete stop in the middle of the road and would not move forward at all. | |||
| 03/08/2011 | 800 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the stability track warning light illuminated and the steering wheel would suddenly become loose. the vehicle was inspected by an authorized dealer and the contact was informed that the stability track needed to be reprogrammed. the vehicle was repaired, but the failure continued. the manufacturer was notified and they offered no assistance. the failure mileage was approximately 800. sm. | |||
| 03/08/2011 | 800 | ||
| Tl-the contact owns a 2011 chevrolet cruze. the contact stated that the stability track warning light had illuminated and the steering would suddenly become loose. the vehicle was inspected by a dealer and they advised him that he needed to get the stability track reprogrammed. the vehicle was repaired for the reprogramming of the stability track. the vehicle still experienced the failure with the steering after having the vehicle reprogrammed. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 800. tb | |||
| 07/07/2011 | 1120 | ||
| My wife went to the bank and when she started our new chevy cruze the power steering light came on and the power steering stopped working. | |||
| 06/17/2011 | 900 | ||
| Intermittent power steering failure. this has happened several times. the steering just goes dead even when in motion. | |||
| 05/07/2011 | |||
| Tl* the driver owned a 2011 chevrolet cruze. the contact stated that the driver was traveling approximately 65 mph when the vehicle began to steer independently causing the contact to travel off the road. the driver was unable to control the vehicle which resulted in a crash. a police report was filed and both the driver and passenger were reported injured. the vehicle was destroyed and towed to an insurance lot. the contact was not sure if the failure had been diagnosed. the vehicle was not repaired. the failure and current mileages were unknown and the vin was unavailable. | |||
| 05/07/2011 | |||
| Tl-the driver owned a 2011 chevrolet cruze. the contact stated the driver was driving approximately 65 mph when the vehicle lost control and steered itself off the road, resulting in a crash. a police report was filed and both passengers were reported injured. the contact also stated the weather conditions were sunny and the road was dry. the vehicle was destroyed and towed to an insurance lot. the contact was not sure if the failure had been diagnosed. the vehicle was not repaired. the failure and current mileages were unknown. the vin was unavailable. sm. | |||
| 03/14/2011 | 1609 | ||
| While driving my new 2011 chevy cruze on highway 10 in minnesota, with out any warning or any other indications the steering wheel fell off in the hands of the driver. we crossed several lanes of traffic and finally got the car stopped just inches from hitting the guardrail. | |||