Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| PIC-5440 | 03/01/2011 | 10038504 | Ready | 06/16/2011 | |
| PIC-5440 | 03/01/2011 | 10038504 | Gm: information about upgrading floor mats. 2011 cruz. *rm | 06/16/2011 | |
| 10-00-89-017C | 02/01/2011 | 10038295 | Ready | 06/14/2011 | |
| 10-00-89-017C | 02/01/2011 | 10038295 | Gm: information on fixing multiple situations right the first time. *rm | 06/14/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 11/09/2011 | 6514 | ||
| Coolant smell inside the cabin. car has been to dealership at least 10 times. they have replaced heater core. replaced thermostat twice. replace cap. added a reservoir overflow drain tube per document id# 2859137. did dye test. smell is still over bearing. the smell is so strong that it make my family and passengers nausea and onset headaches. there is a film on the window.the dealer's shop foreman and service writer has witness this smell. very concerned about the hazards of this vapor. we have requested on multiple times to receive a copy of the material safety data sheet and chevrolet has not been forth coming. it has been a year and a half and no resolution. please help. | |||
| 06/01/2012 | 17100 | ||
| The car has problems with accelearation. it poses a safety concern especially when crossing traffic and or passing another car. you can be driving the car and it will literally lose power- and then you have to press the pedal to the floor- and hope it goes. sometimes the car will sound as if it is in idle mode when in driving the car. when you start the car and begin driving it jerks and it lunges- it feels like you are bouncing around. the car still has its manufactures warranty and i have had it at the dealer's auto shop on several occassions- one guy there believes something is wrong with the car but is not able to find what it is. unfortunately, i am told there is nothing wrong with the car and that is the characteristics of that car due to the turbo. i disagreed. i believe it poses a safety issue- i have never told my mother before the following about a car. if i die in this car she better start looking at general motors. i have never felt so unsafe in a car- and the main reason i purchased the car was for all its safety features. ironic. i have read the same complaints on the web- unfortunately it will not be addressed until someone is either dead or seriously injured for gm to address these complaints. | |||
| 07/01/2011 | 200 | 4 | |
| The first safety issue was noticed within the first week of ownership. the air bag indicator light indicated off with an adult passenger in the passenger seat. this car has been to the dealership 4 times for this issue and it remains unsolved. the second safety issue was noticed in october or november 2012. the car fills with an odor of anti-freeze when the heater is in use. the car has been to dealership 4 times for this issue and it remains unsolved. i feel these are both extreme safety issues that should be investigated as it appears to be a problem in many of the 2011 cruzes. *tr | |||
| 07/01/2011 | 200 | ||
| The first safety issue was noticed within the first week of ownership. the air bag indicator light indicated off with an adult passenger in the passenger seat. this car has been to the dealership 4 times for this issue and it remains unsolved. the second safety issue was noticed in october or november 2012. the car fills with an odor of anti-freeze when the heater is in use. the car has been to dealership 4 times for this issue and it remains unsolved. i feel these are both extreme safety issues that should be investigated as it appears to be a problem in many of the 2011 cruzes. | |||
| 10/18/2012 | 20000 | ||
| When using the heater in my cruze there is an odor of antifreeze inside the cab. when the heater is used for more than 10 - 15 minutes at a time, the odor got so strong that it caused headache, dizziness, and nausea. i took the car in for repair and was informed that gm had sent a memo because it was a common problem. they performed the repairs recommended by gm which was to replace weatherstripping around the heater core and replace a tube at the overflow tank. however, when i used the heater that same night, i discovered that it still emitted an odor of antifreeze, although it was not as strong as before and i could use the heater for a longer period of time without getting the headache, dizziness, and nausea. | |||
| 09/18/2012 | 26400 | ||
| Once again my car has an engine cooling problem. this is the 2nd time this happened, the first was about 2 months ago. i was driving the car and the fan was making a loud noise, check engine light came one i called onstar asap they verified i was correct and sent a tow truck to pick up my car. i smell antifreeze all the time in the car and they antifreeze just disappears the dealership does not know where it's going. i'm seriously thinking about trading in my cruze because of these problems, which never get fixed. | |||
| 05/16/2012 | 1 | ||
| Cpsc#i1290104a. 2011 chevrolet cruze. consumer stated he is having intermittent problems with the passenger side airbag control. *ln | |||
| 08/06/2012 | 33000 | ||
| I bought this vehicle as a present for my father. after getting it home, (driving it home was all highway), he drove it around the block and noticed it had a lag in the vehicle speed. it almost felt as though it was a manual transmission. i drove it home that night and noticed the same feeling. it's almost as though it takes a lot of effort out ofthe car to keep driving. it downshifts before its supposed to when driving and as a results isnt getting the gas milage its supposed too. driving city, it was only getting 18-19mpg for me. it does much better on the highway, over 55mph, then with city driving. took it back to the dealer, who took it to a bigger chevy dealer and they stated nothing was wrong. got it back and its the same way. we love the car but will not drive it because we are afraid of not knowing whats wrong with it and possibly having something serious happen to it. we have 2 little ones that we need to worry about who ride in the car as well. seems pretty unsafe to have a car downshift and lag with speed aspect when its not supposed too. wish a recall would come out. | |||
| 06/15/2012 | 12000 | ||
| Inside rear view mirror seems lose and will vibrate/shake while driving over bumps and when the radio is turned on, making it difficult to have a clear view of what's behind the car. dealer looked at it and said there was nothing that can be done to fix it. | |||
| 02/10/2012 | 15422 | ||
| 2-10-12 - 15422 mileage car towed to dealership - would start / shifter would go into gear / car would not drive - check engine, traction control & stabilitrak light were on. - shaft detent lever switch replaced. 3-12-12 - 16471 mileage - brought to dealership car would not engage from the stop position to acceleration & poor gas mileage since 2-10 repair - caused to roll into intersection. - control solenoid valve & transmission control module replaced. could not duplicate gas mileage problem 4-25-12 - brought into dealership for loud popping & jolting into gear from the stop position to acceleration - dealer ship could not duplicate/ no repair 5-5-12 17661 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light appeared. dealer ship could not duplicate/ no repair ( opened case with gm 71-1069459525) 5-18-12 18165 mileage car towed to dealership - driving on highway 65mph / burning smell coming through a/c vents/ transmission hot (overheat) /traction control & stabilitrak light & transmission light appeared. plus continued poor gas mileage since 2/12 fix. transmission control module replaced (again) 6-6-12 18800 mileage brought to dealership ( currently there) transmission light appeared upon starting the engine after sitting for 8hrs. - intermittent burning smell from engine noticed after 15-20 mile drives | |||
| 04/25/2012 | |||
| I was just inquiring about 2011 chevy cruzes catching on fire | |||
| 04/02/2012 | 1 | 10/01/2011 | |
| 2011 chevy cruz ltz. consumer is inquiring about vehicles catching fire *tgw | |||
| 01/01/2012 | 18000 | ||
| I think we have a anti freeze smell inside the car when ever the heater is used. i can no longer drive the car if i am going to need heat. dealer worked on the car 4 times and has not fixed the problem. the only smell gm will admit to is a hot plastic smell. even if it is hot plastic what is it doing to peoples health? i feel sick and nauseous when using the heater. | |||
| 04/02/2012 | 1 | 10/01/2011 | |
| 2011 chevy cruz ltz. consumer is inquiring about vehicles catching fire *tgw | |||
| 01/01/2012 | 18000 | ||
| I think we have a anti freeze smell inside the car when ever the heater is used. i can no longer drive the car if i am going to need heat. dealer worked on the car 4 times and has not fixed the problem. the only smell gm will admit to is a hot plastic smell. even if it is hot plastic what is it doing to peoples health? i feel sick and nauseous when using the heater. | |||
| 03/15/2012 | 12500 | ||
| When chevy cruze reaches full operating temperature, using the heater produces a very strong smell comes from the heating ducts inside the car. especially during use of the defrost setting. the smell is like burning antifreeze and burning plastic. this happens when the heater is set to full hot. fan speed doesn't seem to matter. this only exists once the car has reached full operating temp. with the car off over night residual smell still permeates inside the car. the smell on a 30 minute commute is so bad that i feel dizzy, nauseous, and i have to roll the windows down even when it is cold outside. i have asked others to ride with me and every person has experienced the smell. | |||
| 01/01/2012 | 18000 | ||
| I think we have a anti freeze smell inside the car when ever the heater is used. i can no longer drive the car if i am going to need heat. dealer worked on the car 4 times and has not fixed the problem. the only smell gm will admit to is a hot plastic smell. even if it is hot plastic what is it doing to peoples health? i feel sick and nauseous when using the heater. | |||
| 03/15/2012 | 12500 | ||
| When chevy cruze reaches full operating temperature, using the heater produces a very strong smell comes from the heating ducts inside the car. especially during use of the defrost setting. the smell is like burning antifreeze and burning plastic. this happens when the heater is set to full hot. fan speed doesn't seem to matter. this only exists once the car has reached full operating temp. with the car off over night residual smell still permeates inside the car. the smell on a 30 minute commute is so bad that i feel dizzy, nauseous, and i have to roll the windows down even when it is cold outside. i have asked others to ride with me and every person has experienced the smell. | |||
| 01/01/2012 | 18000 | ||
| I think we have a anti freeze smell inside the car when ever the heater is used. i can no longer drive the car if i am going to need heat. dealer worked on the car 4 times and has not fixed the problem. the only smell gm will admit to is a hot plastic smell. even if it is hot plastic what is it doing to peoples health? i feel sick and nauseous when using the heater. | |||
| 03/15/2012 | 12500 | ||
| When chevy cruze reaches full operating temperature, using the heater produces a very strong smell comes from the heating ducts inside the car. especially during use of the defrost setting. the smell is like burning antifreeze and burning plastic. this happens when the heater is set to full hot. fan speed doesn't seem to matter. this only exists once the car has reached full operating temp. with the car off over night residual smell still permeates inside the car. the smell on a 30 minute commute is so bad that i feel dizzy, nauseous, and i have to roll the windows down even when it is cold outside. i have asked others to ride with me and every person has experienced the smell. | |||
| 01/01/2012 | 18000 | ||
| I think we have a anti freeze smell inside the car when ever the heater is used. i can no longer drive the car if i am going to need heat. dealer worked on the car 4 times and has not fixed the problem. the only smell gm will admit to is a hot plastic smell. even if it is hot plastic what is it doing to peoples health? i feel sick and nauseous when using the heater. | |||
| 03/15/2012 | 12500 | ||
| When chevy cruze reaches full operating temperature, using the heater produces a very strong smell comes from the heating ducts inside the car. especially during use of the defrost setting. the smell is like burning antifreeze and burning plastic. this happens when the heater is set to full hot. fan speed doesn't seem to matter. this only exists once the car has reached full operating temp. with the car off over night residual smell still permeates inside the car. the smell on a 30 minute commute is so bad that i feel dizzy, nauseous, and i have to roll the windows down even when it is cold outside. i have asked others to ride with me and every person has experienced the smell. | |||
| 03/06/2012 | 11000 | ||
| While driving a 2011 cruze eco with approximately 11,000 miles the car caught fire. the car was last serviced by the deal approximately 4,000 miles ago (3 months). the car was 30 miles into a 43 mile trip when it caught fire, and prior to the incident there were no warning signs of any problems with the vehicle. the only indication of a problem was slight smoke coming from the engine bay, and then as soon as the car was stopped a flame came out between the hood and the cowl area. the car was totally engulfed within 5 minutes of stopping, and it was only after the first sign of fire was visible that the warning light on the dash boar illuminated. the car is a total loss, and chevrolet has stated they will have someone contact me in 7 to 10 days to discuss the incident. from research online it appears this is not an isolated incident, and i am concerned as i was never warned via a technical bulletin or recall of any potential issue with this vehicle. chevrolet has not seemed to be very concerned over this issue thus far, but i am pushing for action from chevrolet. | |||
| 05/02/2011 | |||
| 2011 chevy cruze manual transmission 6 spd. random occurrence of speedometer spikes digital and needle (anywhere from 20-120 mph), volume on radio will also spike with this issue. when speedometer spiking the steering wheel will also unwontedly move 1/2 - 2 inches left or right every time which could distract/startle driver leading to a possible accident. chevy refuses to look for a problem that isnt there. as stated by dealership without code or a tech witnessing it. occurrence happens when rolling at slow speeds (0-7 mph) or stopped with clutch engaged or slowly being released. happens, 10-15 times+ a month. has startled me several times once including me letting off the clutch and stalling the vehicle from being startled. vehicle assembled: lordstown,ohio mileage when first noticing this issue: 78.0 current mileage, issue still occurring: 18,749. seen dealership :3 times about current issue | |||
| 11/26/2011 | 6100 | ||
| Speedometer accelerates when vehicle is at a stop. the vehicle is not moving but the speedometer shows 30mph. | |||
| 07/06/2011 | 2000 | ||
| Sitting at a stop light, the speedometer went up to over 60mph and slowly fell back down to zero. this has happened multiple times since the initial incident. i took it into the dealer where i bought it and they said they would have to replace the speedometer and needed to order a new one. i decided to wait until i moved (i was in the middle of a cross country move) and when i took it in for the 7500 mile maintenance, i asked the dealer service center in my new city to check out the speedometer. they didn't find anything and can't do anything about it until one of their technicians witnesses it. | |||
| 07/25/2011 | 430 | ||
| When you back off the throttle and slow to 20 to 25 mph, you never know what the car will do. it may coast like a normal car. it may downshift and slow moderately. or it may downshift to first gear and slow radically. when this happens, the computer takes full control of the vehicle. you step on the gas and nothing happens. the computer has control of the vehicle for the next 5 seconds. this has happened at least 40 different times. this creates a very dangerous situation. first, i am in the driver seat and i should have control of the vehicle. i do not. secondly, most people drive with the flow of traffic. if i slow radically for absolutely no reason and all of the drivers around me continue on, someone behind me will run into me. it is only a matter of time before a distracted driver smashes into me. and thirdly, since i never touched the brake, the brake light never came on. the driver behind me have no way of knowing that i am radically slowing and creating such a dangerous situation. if you step on the gas to get the car to go, nothing happens. then the computer returns control to the driver and the car takes off at full speed. if you step on the brake, the computer takes over. you then must come to a full complete stop before the computer will return control to the driver. if you are making a turn when the car radically slows, you could very easily loose control. when the pavement is wet or slippery, the problem is greatly increased. you are totally at the mercy of an insane computer. feel free to contact me if you need any further information. please go to the local chevy dealer and test drive a cruze with the automatic six speed transmission. you will see what i mean. | |||
| 07/18/2011 | 200 | ||
| I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th | |||
| 07/25/2011 | 430 | ||
| When you back off the throttle and slow to 20 to 25 mph, you never know what the car will do. it may coast like a normal car. it may downshift and slow moderately. or it may downshift to first gear and slow radically. when this happens, the computer takes full control of the vehicle. you step on the gas and nothing happens. the computer has control of the vehicle for the next 5 seconds. this has happened at least 40 different times. this creates a very dangerous situation. first, i am in the driver seat and i should have control of the vehicle. i do not. secondly, most people drive with the flow of traffic. if i slow radically for absolutely no reason and all of the drivers around me continue on, someone behind me will run into me. it is only a matter of time before a distracted driver smashes into me. and thirdly, since i never touched the brake, the brake light never came on. the driver behind me have no way of knowing that i am radically slowing and creating such a dangerous situation. if you step on the gas to get the car to go, nothing happens. then the computer returns control to the driver and the car takes off at full speed. if you step on the brake, the computer takes over. you then must come to a full complete stop before the computer will return control to the driver. if you are making a turn when the car radically slows, you could very easily loose control. when the pavement is wet or slippery, the problem is greatly increased. you are totally at the mercy of an insane computer. feel free to contact me if you need any further information. please go to the local chevy dealer and test drive a cruze with the automatic six speed transmission. you will see what i mean. | |||
| 07/18/2011 | 200 | ||
| I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th | |||
| 07/25/2011 | 430 | ||
| When you back off the throttle and slow to 20 to 25 mph, you never know what the car will do. it may coast like a normal car. it may downshift and slow moderately. or it may downshift to first gear and slow radically. when this happens, the computer takes full control of the vehicle. you step on the gas and nothing happens. the computer has control of the vehicle for the next 5 seconds. this has happened at least 40 different times. this creates a very dangerous situation. first, i am in the driver seat and i should have control of the vehicle. i do not. secondly, most people drive with the flow of traffic. if i slow radically for absolutely no reason and all of the drivers around me continue on, someone behind me will run into me. it is only a matter of time before a distracted driver smashes into me. and thirdly, since i never touched the brake, the brake light never came on. the driver behind me have no way of knowing that i am radically slowing and creating such a dangerous situation. if you step on the gas to get the car to go, nothing happens. then the computer returns control to the driver and the car takes off at full speed. if you step on the brake, the computer takes over. you then must come to a full complete stop before the computer will return control to the driver. if you are making a turn when the car radically slows, you could very easily loose control. when the pavement is wet or slippery, the problem is greatly increased. you are totally at the mercy of an insane computer. feel free to contact me if you need any further information. please go to the local chevy dealer and test drive a cruze with the automatic six speed transmission. you will see what i mean. | |||
| 07/18/2011 | 200 | ||
| I was driving at 30 mph and looking to change lanes. i backed off the throttle to let one car pass. just when there was an opening in traffic and i was ready to accelerate, the computer took full control of the vehicle. the vehicle downshifted to first gear and rapidly slowed to 10 mph. at this point there was no longer an opening in traffic and i had to come to a complete stop in the middle of the road and wait for another opening in traffic. i have an excellent driving record and i did not accomplish this by doing stupid things like coming to a dead stop in the middle of the road for no reason. i continued on. a quarter of a mile down the road i backed off the throttle to slow for a curve. again the computer took full control of the vehicle. when i went to accelerate, the vehicle bogged terribly. for the next 5 seconds i had absolutely no throttle response. again i am slowing for no reason and creating a hazard. i continued on. two miles down the road i stopped for a traffic light. i was looking to make a half left. when the light turned green, i eased forward at two miles an hour waiting for an opening in traffic. when there was an opening in traffic, i began my turn and stepped on the gas. the vehicle continued at the same speed and then began to accelerate very slowly. i nearly got hit by an oncoming car. the other driver did not expect me to continue my turn at 2 mph. i continued on. another two miles down the road, the vehicle failed again. i was easing forward at 2 mph, waiting for an opening in traffic to make a right turn. when it was clear i began my turn and gave the car throttle. again the car failed to accelerate. i was then force to come to a complete stop and wait for a very large opening in traffic. again the drivers behind me are wondering why i am stopping for no reason. all four failures happened within 5 miles. i need more room to describe th | |||
| 05/20/2011 | 1000 | ||
| I am very disappointed with my new 2011 chevy cruze eco (1.4l 6 speed manual transmission) the car looses power especially when try to accelerate up hills, total loss of power and lack of response. this keeps happening out on the freeway. i have my foot pressed all the way down on accelerator, but no response from the car. car has slowed down to 30 mph going up the hills on freeway putting me in an unsafe position. it happens on level services too, try to get the car going when at a stop light is hard too, i give the car gas and get very slow response, when it does respond the car is very jerky going thru the gears, afraid this may cause an accident for failure to move out and with the traffic. it happens with all the gears ! i have problems too with the car over- accelerating going now hills. all the above continue to happen dispite following the owners manual for operating the vehicle. i feel strongly that this is a unsafe vehicle. i bought the car with a 4 cyl turbo with hopes i would have a little extra power, i haven't seen it yet. | |||
| 04/01/2011 | 300 | ||
| The driver's side floor mats on our 2011 chevy cruze are supposed to attach to two rubber pins on the floor carpet. however, the attaching mechanism does not work and the floor mats are easily pushed forward and begin bunching up underneath the gas and break pedals. this is a dangersous situation. i am looking at temporarily replacing the mats with a heavier rubbermaid mat. chevy needs to fix this problem immediately. | |||
| 02/10/2011 | 270 | ||
| New 2011 chevrolet cruze. 270 miles on odometer. entering my garage and stepped on brakes and care would not stop. release brake and reapplied and car stopped. took to dealer who tested and found no problem but when technician was taking car into bay to install mudflaps problem re-occurred. dealership kept car and ended up replacing a power booster check valve. | |||