Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | ||||||||||||||||
| 09V489000 | GENERAL MOTORS CORP. | from 02/01/2009 to 11/30/2009 | V (Vehicle) | 59031 | 01/12/2010 | MFR | GENERAL MOTORS CORP. | 12/23/2009 | 12/23/2009 | 571 | 103 & 101 | |||||
| Defect Summary | General motors is recalling certain model year 2010 chevrolet equinox and gmc terrain vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 103, windshield defrosting and defogging systems and with federal motor vehicle safety standard no. 101, controls and displays. the software in the center instrument panel can cause the heating, air conditioning, defrost, and radio controls, as well as the panel illumination to become inoperative. | |||||||||||||||
| Consequence Summary | Driving without a functioning defrost system can decrease your visibility under certain driving conditions and could result in a crash without warning. | |||||||||||||||
| Corrective Summary | Dealers will replace the computer module in the center instrument panel free of charge. the safety recall is expected to begin during january 2010. owners may contact chevrolet at 1-800-630-2438, gmc at 1-866-996-9463 or at www.gmownercenter.com. | |||||||||||||||
| Notes | Gm safety recall no. 090298.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| PI0701 | 03/01/2012 | 10043894 | Gm: may be difficult to set the temperature when in defrost mode. this condition maybe caused by the existing hvac control module calibration lacking temperature sensitivity. *js | 05/01/2012 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| SB-09-08-50-15B | 01/01/2010 | 10034367 | Cadillac/chevrolet/gmc: driver power seat inoperative, outside mirrors do not return to original position with park tilt mirrors, memory remote recall intermittent operation, adjustable pedals inoperative (reprogram memory seat module). th | 11/08/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 05/27/2011 | 15000 | ||
| Tl* the contact owns a 2010 chevrolet equinox. while driving approximately 65 mph, the contact noticed that the defroster was not clearing the windshield. the vehicle was taken to the dealer for diagnostic testing where the technician was unable to diagnose the failure. the contact referenced nhtsa campaign id number: 09v489000 (visibility:defroster/defogger system) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 15,000. | |||
| 05/27/2011 | 15000 | ||
| Tl- the contact owns a 2010 chevrolet equinox. while driving approximately 65 mph, the contact noticed that the defroster was not clearing the windshield. the vehicle was taken to the dealer for diagnostic testing where the technician was unable to diagnose the failure. the contact referenced nhtsa campaign id number: 09v489000 (visibility:defroster/defogger system) but was advised by the manufacturer that the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 15,000. kmj | |||
| 05/27/2011 | 15000 | ||
| Tl- the contact owns a 2010 chevrolet equinox. while driving at approximately 65 mph the contact noticed the defroster was not clearing the windshield. the vehicle was taken to the dealer for diagnostic. the technician was unable to diagnose the failure. there was a recall under nhtsa campaign id number: 09v489000 (visibility:defroster/defogger system) that may be related to the failure. the manufacturer stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 15,000. ds | |||
| 09/20/2011 | 53000 | ||
| Wipers stopped working sudenly while traveling on freeway in heavy rain. managed to move to right hand lane and exit freeway at the next exit but visibility was nearly zero. i took my car in for service and the dealer replaced the wiper transmission. on review of the failed part i could see that one of the plastic inserts on the ball joints had failed/deformed allowing the linkage to seperate. dealer suggested that this may have been a result of winter usage where the blades were frozen causing high loads on the joints. repaired parts were kept by dealer and were to be returned to gm for warranty review. | |||
| 12/02/2010 | 5500 | ||
| I bought a 2010 chevolet equinox in july of 2010. it had 5,500 miles on it when i started seeing patches of thousands of tiny cracks on the windshield. you could only see them when the car was facing the sun. i washed the car all summer myself, and i was very careful. i took it to the dealer, and he pointed out that it covered the windshield and all the side and back windows. it looks like someone sanded all the windows with a fine sandpaper. he said that he has seen this many times before, but gm will not do anything about it, because they say it is not a defect. they said the cause is frequent washes at touchless car washes, or some mileage. gm knows they have a problem, because they put out a service bulletin on it. it is #00-08-48-005d.it covers 2011 and prior gm passenger cars and trucks. it says in the bulletin that the repair will require replacing all the glass on the car. when you drive into the sun, the thousands of tiny cracks blind you and sunglasses don't help. they said as a gesture of good will, they will replace the windshield, but none of the other glass. i am stuck with a car with 6500 miles on it withdefective window glass that gm says is too bad, but it is not covered under the 3 year or 36,000 mile warranty. | |||
| 11/19/2010 | 50900 | ||
| Just one day there wasn't heat on my 2006 chevy equinox with 50,900 miles. without heat frost could form on the windshield and block visability. a quick check on the net indicated a common problem (latent defect?) that the stub to the actuator on the temperature blend door breaks off. i took it to a chevy dealer and it took them 8.5 hours to replace the temperature blend door. | |||
| 11/19/2009 | 18338 | ||
| Tl. the contact own a 2010 chevrolet equinox. the contact stated the chrome on the dash board impairs the drivers vision due to the shine on a sunny day. the glare from the chrome knob could cause a crash. the took the vehicle to the dealer and the dealer stated their is no alternative part to replace the knob with so there is nothing they can do. the contact stated the manufacturer should recall the design of the vehicle. the failure mileage was 18,338. jo | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 08/05/2009 | 2 | 07/21/2009 | |
| 2010 chevy equinox. consumer states vehicle powered down *tgw the consumer stated the dashboard read obd2 malfunction indicator lamp service required and the stabili-trak light illuminated. the consumer stated she then received a recall letter regarding the software in the center instrument panel which could cause the heating, air condition, defroster, radio control as well as the panel illumination to become inoperative. the consumer stated the lights were in fact flickering and then the entire instrument panel went out, powered on a little and then dimmed again. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 12/05/2011 | 1 | ||
| S10 appropriate handling - letter to the secretary from re expressing concerns regarding her 2010 chevrolet equinox. *kb the consumer stated condensation formed on the inside of the windshield. she also stated the vehicle had electrical problems right from the beginning, where the lighting on the instrument panel would dim and then come back on.*jb the consumer stated when she turned the a/c on, a strong odor was present. updated 05/22/12 | |||
| 12/05/2011 | 1 | ||
| S10 appropriate handling - letter to the secretary from re expressing concerns regarding her 2010 chevrolet equinox. *kb the consumer stated condensation formed on the inside of the windshield. she also stated the vehicle had electrical problems right from the beginning, where the lighting on the instrument panel would dim and then come back on.*jb | |||
| VISIBILITY/WIPER | |||
| 04/06/2010 | 1378 | ||
| Purchase vehicle in august 2009. instrument panel faulty within months of purchase. windshield defroster/defogger & lights on dash go out intermittently. received a recall notice concerning this issue in april 2010. problem is still occuring. have been back to dealership at least a dozen times. have been in contact with general motors in detroit. dealership nor general motors are returning our calls or fixing the problem. only 17546 miles are on this vehicle. lights and defroster go out intermittently while driving causing us to be very insecure to take it anywhere for fear it will happen while we are out. | |||
| 11/15/2012 | 36000 | 1 | |
| Hello on a few different occasions my center console as stopped functioning making it impossible to turn on/off defroster, heat, etc. i have called chevrolet about this problem but they told me it is not included in recall 09v489000. can someone please explain why my vehicle does not qualify for this recall when i am experiencing the same problems? thank you *tr | |||
| 11/15/2012 | 36000 | ||
| Hello on a few different occasions my center console as stopped functioning making it impossible to turn on/off defroster, heat, etc. i have called chevrolet about this problem but they told me it is not included in recall 09v489000. can someone please explain why my vehicle does not qualify for this recall when i am experiencing the same problems? thank you | |||