Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| PI-0312A | 03/01/2012 | 10043933 | Chevrolet/gmc: fluid leak from transfer case (ptu) vent. *kb | 05/02/2012 | |
| PI-0324-C | 04/17/2012 | 10043647 | Gmc/chevrolet/buick: transmission pump needs inspecting due to engine cranking but fails to start, has no forward, no reverse, transmission leaks, hard shift and no cranking. *pe | 04/17/2012 | |
| PIP-4990 | 12/01/2011 | 10043320 | Buick/chevrolet/gmc/pontiac/saturn: some model year vehicles may experience service engine soon (ses) lamp illuminated. issue may be caused by the control solenoid/module assembly or may have damaged or poor terminals for under hood fuse | 03/13/2012 | |
| SB-11-06-01-002A | 12/01/2011 | 10043306 | Gmc/buick/chevrolet: noise can be heard coming from rear of engine when hood is open or while vehicle is idling. *pe | 03/12/2012 | |
| PIT-5109 | 08/01/2011 | 10041436 | Gmc/chevrolet: ses/mil indicator not illuminated and fuel gauge is erratic and fluctuating. *pe | 10/03/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Ready | 06/27/2011 | |
| PI-0269A | 05/01/2011 | 10038684 | Gm: check engine light is on with a stored trouble code. *rm | 06/27/2011 | |
| PIP-4495C | 03/01/2011 | 10038510 | Gm: there may be noise coming from the cylinder head, because of low oil pressure which is caused by debris. *rm | 06/16/2011 | |
| PIP-4716A | 02/01/2011 | 10038511 | Ready | 06/16/2011 | |
| PIP-4495C | 03/01/2011 | 10038510 | Ready | 06/16/2011 | |
| PIP-4716A | 02/01/2011 | 10038511 | Gm: there may be a short rattle noise from the front of the engine when it is started. it could be a problem with cam phasers or the engine belt. *rm | 06/16/2011 | |
| PI-0090B | 03/01/2011 | 10038345 | Ready | 06/15/2011 | |
| PI-0090B | 03/01/2011 | 10038345 | Gm: there may be an intermittent engine hesitation or flutter. the camshaft sensor terminals likely have poor connections. *rm | 06/15/2011 | |
| PI-0202A | 11/01/2010 | 10037310 | Ready | 05/18/2011 | |
| PI-0202A | 11/01/2010 | 10037310 | Gm: there is a rattle/knock noise coming from the front of the engine at idle when the vehicle has warmed up. *rm | 05/18/2011 | |
| PIT-5028 | 09/01/2010 | 10036324 | Pontiac/saturn/buick/gmc/chevrolet/cadillac/hummer: vehicle start and stalls after theft deterrent module replacement. model years 2006-2011. does not apply to vehicles with keyless access system. *pe | 03/14/2011 | |
| PIT-5024 | 08/01/2010 | 10036284 | Chevrolet/gmc: loss of engine power acceleration intermitted electrical issues including door locks cycle ipc indicators dash lights flash. *pe | 03/11/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| SB-11195 | 06/01/2011 | 10040502 | Gm: 2011 lacrosse, equinox, terrain. the malfunction light will come on along with, rough idle, poor driveability, and/or possible stalling at low throttle opening. this is due to a problem with the camshaft. *rm | 08/31/2011 | |
| SB-11195 | 06/01/2011 | 10040502 | Ready | 08/31/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 07/06/2011 | 10000 | ||
| Tl* the contact owns a 2011 chevrolet equinox. the contact stated was driving approximately 35 mph when the vehicle jerked, lost power and stalled without warning. the vehicle was also leaking engine oil and the timing chain had become loose. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the crank shaft sensor and the timing chain but the failure was not correct. the vehicle continued to jerk and stall sporadically, without warning. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage 10,700. | |||
| 07/06/2011 | 10000 | ||
| Tl-the contact owns a 2011 chevrolet equinox. the contact stated was driving approximately 35 mph when the vehicle jerked, lost power and stalled without warning. the vehicle was also leaking engine oil and the timing chain had become loose. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the crank shaft sensor and the timing chain but the failure was not correct. the vehicle continued to jerk and stall sporadically, without warning. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage 10,700. kmj | |||
| 07/06/2011 | 10000 | ||
| Tl-the contact owns a 2011 chevrolet equinox. the contact stated while driving at approximately 35mph the vehicle jerk, lose power, and stalled without warning. the vehicle was also, leaking engine oil, and the timing chain was loose. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the crank shaft sensor, and the timing chain, but the failure was not correct. the vehicle continued to jerk, and stall without warning. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage 10,700. li | |||
| 09/23/2011 | 6590 | ||
| Concerning 2011 chevy equinox 4cyl, on startup, there will be a loud knocking noise, sounds as if there is no oil in the engine, sound lasts from 1-5 seconds then goes away. most of the times it will do it on first start-up of the day but there have been a few times where it has done it multiple times in the same day. car has been in the shop 4 times for the same issue, they have replaced the cam actuator and solenoid, which i had to bring back again (#5) because the gasket was seated incorrectly and was leaking oil on my driveway. service account manager has heard the noise the first time i bought it in and the last time it was in, both times the sound lasted about 1 second, but it was enough that both of us heard it, not as long as the times when starting at home, probably because those were on first start-up of the day whereas the times at the dealership it was either already running or was started a few times that day. they also replaced a high pressure pump insulator cover for a ticking noise that had nothing to do with the knocking noise. also have mentioned to them that while accelerating (from dead stop at traffic light, going up on-ramps to highways and merging into high-speed traffic), the rpm's will drop down to zero and car almost stalls then it kicks back into gear (up to 6500 rpms), this has happened at least 5 times, and they couldn't duplicate that problem either. i have tried all 3 grades of gasoline and issues were present with all 3. at this point it has already been in 4 times for the same issue and i feel as though one day the engine will have more serious issues because of these issues. | |||
| 11/25/2011 | 5200 | ||
| Vechile will shake back and forth everytime im about to come to a stop it will not allow me to press gas. car odometer goes to 0 and i have no power to the vechile, the vechile just dies in the middle of traffic has been to the dealership twice already over issue this will be the third time | |||
| 11/18/2011 | 4000 | ||
| This vehicle is under a recall - #11195b product emissions poor driveability - reprogram engine control module. this recall, if not done properly or within the allotted time causes severe engine damage to the timing chain, the timing gears and other cam shaft parts. our dealer has not been able to repair in a reasonable time. | |||
| 10/28/2011 | 13900 | ||
| Drove it. turned it off for 15 minutes. went to start it back up and would not start. would'nt even turn over. called onstar and they sent someone to jump it. would not start 2 more times before i could get it in to get looked at. the neighbor and my fiancee had to jump it both times. that was within 3 days. dealership could not duplicate. said it was a program telling my car not to start. they re-programed my car. worked for a week. then went to get in it to go to work again and would not start. that was a saturday. have an appointment on tuesday because they need to fix a recall on my vehicle not associated with this problem. let them know it would not start again. also, when i went to back out of my parking space the first time onstar came the steering wheel was turning but my wheels weren't. had my boss with me to witness this. after 6 tries the wheels finally turned to allow me to back out of my space. the dealership thought that the cars computer system may have just been taking a while to kick in. | |||
| 07/13/2011 | 5000 | ||
| Engine stalling problems, vehicle towed car had recall for problem. rpm`s go up and down at idle still still hesitates every once and awhile has engine knock at start up dealer cant reproduce, been thru one gm buy back on chevy malibu with steering problems,and engine knock. this was a four cyl. and the equinox is a 4 cyl. to. think the engines r the same in both cars .seems to me like gm has big problems with this engine design | |||
| 05/16/2011 | 4011 | ||
| I purchased a 2011 chevy equinox on march 8, 2011. since purchasing i've had multiple issues with the vehicle that have not been resolved. falls in the lemon law category at this point. may 26, 2011 vehicle stalling and hesitation when accelerating tech removed and replaced the exhaust and intake camshaft actuators and the camshaft solenoids (2 actuators and 2 valves) i was informed that this would correct both problems september 14, 2011 vehicle stalling, hesitation when accelerating and recall no.11195. tech claimed he was unable to duplicate the stalling/hesitation. tech performed campaign no. 11195. i was informed that the recall was to repair the stalling/hesitation and would correct both problems september 26, 2011 -september 28, 2011 third visit for same issues! vehicle still stalling, hesitating during acceleration and rattle at startup day 1: informed that the vehicle would need to be kept overnight (parts ordered). day 2: tech removed and replaced the camshaft actuators again and the problem was still occurring after replacing actuators the service engine soon light was lit. i was called and informed that the dealer would need to keep my vehicle one more day to replace the timing chain (parts ordered) day 3 in service: camshaft timing chain replaced total work over 3 days: 2 valves, 2 actuators, 1 seal, 1 gasket and 1 chain installed. i was informed that these fixes would resolve stalling and engine hesitation issues i am having the following problems with my vehicle at this time: vehicle stalling hesitation when accelerating i have filed paperwork for lemon law but also wanted to file a complaint so that people are aware of the problems that chevy is having with theequinox. from the complaints, blogs, etc that i've seen online this seems as if this is a widespread issue and other consumers are dealing with the same issues | |||
| 10/16/2011 | 6888 | ||
| I was driving my equinox out of a parking lot and it stalled, i restarted it, drove it up the road and was going about 30 mph and it stalled again, i turned around back to the parking lot and it happened 2 more times. i have also be getting very poor gas mileage (15-18mph). the car was towed to the dealer and they said they reset the electrical control module because it had errors on it. this has thus far resolved the car from stalling but has not improved the gas mileage. | |||
| 05/16/2011 | 4011 | ||
| I purchased a 2011 chevy equinox on march 8, 2011. since purchasing i've had multiple issues with the vehicle that have not been resolved. falls in the lemon law category at this point. may 26, 2011 vehicle stalling and hesitation when accelerating tech removed and replaced the exhaust and intake camshaft actuators and the camshaft solenoids (2 actuators and 2 valves) i was informed that this would correct both problems september 14, 2011 vehicle stalling, hesitation when accelerating and recall no.11195. tech claimed he was unable to duplicate the stalling/hesitation. tech performed campaign no. 11195. i was informed that the recall was to repair the stalling/hesitation and would correct both problems september 26, 2011 -september 28, 2011 third visit for same issues! vehicle still stalling, hesitating during acceleration and rattle at startup day 1: informed that the vehicle would need to be kept overnight (parts ordered). day 2: tech removed and replaced the camshaft actuators again and the problem was still occurring after replacing actuators the service engine soon light was lit. i was called and informed that the dealer would need to keep my vehicle one more day to replace the timing chain (parts ordered) day 3 in service: camshaft timing chain replaced total work over 3 days: 2 valves, 2 actuators, 1 seal, 1 gasket and 1 chain installed. i was informed that these fixes would resolve stalling and engine hesitation issues i am having the following problems with my vehicle at this time: vehicle stalling hesitation when accelerating i have filed paperwork for lemon law but also wanted to file a complaint so that people are aware of the problems that chevy is having with theequinox. from the complaints, blogs, etc that i've seen online this seems as if this is a widespread issue and other consumers are dealing with the same issues | |||
| 10/16/2011 | 6888 | ||
| I was driving my equinox out of a parking lot and it stalled, i restarted it, drove it up the road and was going about 30 mph and it stalled again, i turned around back to the parking lot and it happened 2 more times. i have also be getting very poor gas mileage (15-18mph). the car was towed to the dealer and they said they reset the electrical control module because it had errors on it. this has thus far resolved the car from stalling but has not improved the gas mileage. | |||
| 09/22/2011 | |||
| I started my new car up to leave the garage @ work and my car stalled 4 times.i turned off the car each time and restarted the car. i wasnt sure what was happening to my car. i was going down the ramp and the car would stalled again. finally i was at the cashier booth and the car stopped moving. again turned off the car and restarted. it finally moved. went to the grocery store and returned to the car and and drove away. i glanced down @ my dashboard and noted the indicator light was on. immediately became concern and called onstar to do a diagnostic. i was told that it was engine problem and that i need to get the car to nearest service center and followed up. i drove the car down the major highway very nervously and slowly hoping that the car wouldn't stall or get rear ended to dealship. i presented the problem to the rep. he asked me if i was ever told by the dealership that a recall was done on the engine module and i told him i didnt recieve proper notification. i purchased the car july 18, 2011. the recall was done june 13, 2011. i was shocked that chevrolet didn't inform me prior to purchasing car. he allowed me to leave the car and offer me a loaner and would have mechanics work on car the following day. i contacted dealership and left a message as well as the customer relations dept. i recieved a call that friday that the part was installed. i didnt feel comfortable riding this car, after that and made it known to the representative. i am requesting assistance in this matter. | |||
| 08/07/2011 | 2200 | ||
| Engine has stalled multiple times upon acceleration. very concern for our safety! | |||
| 05/03/2011 | 3 | 01/01/2011 | |
| 2011 chevrolet equinox. consumer writes in regards to defective vehicle operation and safety *tgw the consumer stated the vehicle was returned to the dealer three times, due to it running rough, loss of power, an overwhelming smell of gasoline, a sticky accelerator pedal and the check engine light illuminating. the dealer replaced the high pressure fuel pump, fuel rail pressure sensor and an attempted repair of the pcm and the reprogramming of the tac. the dealer has been unable to resolve the defects. *jb | |||
| 07/18/2011 | 9212 | ||
| Tl. the contact own a 2011 chevrolet equinox. the contact stated while driving 15 mph the vehicle suddenly stalled with the rpm's racing. the contact had the vehicle towed to a dealer. the dealer has not performed a diagnostic test. the contact is unaware of what's causing the vehicle to stall. the contact stated the vehicle was unsafe to drive. the failure mileage was 9,212. jo | |||
| 07/18/2011 | 9212 | ||
| Tl. the contact own a 2011 chevrolet. the contact stated while driving 15 mph the vehicle suddenly stalled with the rpm's racing. the contact had the vehicle towed to a dealer. the dealer has not performed a diagnostic test. the contact is unaware of what's causing the vehicle to stall. the contact stated the vehicle was unsafe to drive. the failure mileage was 9,212. jo | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 04/29/2011 | 5 | ||
| Tl-the contact owns a 2011 chevrolet equinox. the contact stated that while driving at any speed, the vehicle would stall at any time. the dealer diagnosed that the vehicle had two collapsed valves inside of the engine. the manufacturer was not notified. the vehicle was not repaired. the failure mileage was 5 and the current mileage was 5,000. sm. | |||
| 04/29/2011 | 0 | ||
| Tl- the contact owns a 2011 chevrolet equinox. while driving at any speed, the contact stated that the vehicle would stall at any time. the dealer diagnosed that the vehicle had two collapsed valves inside of the engine. the manufacturer was not contacted. the failure was not remedied. the failure mileage was 0 and the current mileage was 5,000. nw | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 07/06/2011 | 1077 | ||
| 2011 chevy equinox, vehicle engine shutsdown without warning while driving. this occured one time while backing up and five times in one day before we took it back to the dealer . vehicle only had 50 days of purchase and only 1077 miles. the engine stopped working, the car is moving forward on its own , can not change lanes because of the heavy traffic, car comes to a dead stop, vehicles are passing by at 70 to 75 miles while i am in the middle lane, cars behind me are honking their horns,thank god nothing happened. the car re-started we took off looking for the nearest exit to the turnpike but before we could get off the engine shutt down again. as you can see this is safety issue, a car is not suppose to have engine failure, specialyy when it's brand new. somethings wrong with this vehecle and it's gonna cause some vehicle accidents and/or fatalities, please look into this matter. thanks | |||