Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 01/19/2012 | 19000 | ||
| Last june, my wife and i purchased a brand new 2011 hhr in order to provide a safer, more dependable vehicle for our teenage daughters to learn to drive and to have enough room to take our dogs with us when we wanted to go somewhere as a family. in january, on one of the days we actually had snow on the ground, i came to an intersection, tried to stop, couldn't, and slid through. a car in the opposite direction made a left turn, not realizing i couldn't stop, hit me on the front left side of the hhr, turning me 90 degrees from the direction i was going and causing over $8,000 of damage to the car. the good news is that no one was hurt. when i got home, the first thing my wife asked was, did i get to see what my airbag looked like? i realized my airbags never deployed. why? also, why didn't the antilock brakes stop the car, or at least slow it down? after repeated complaints, the dealer did finally get a representative from gm to look into it, pull the black box and see if we had a real issue. this accident happened on january 18, and on march 9, i finally got a form letter from esis/gm basically claiming the car performed as it should. the letter also stated i should keep the car in an unrepaired condition until the dispute is resolved. a day before i got the letter, the dealer called to tell me the repairs on the car were almost done. they knew we were disputing it and fixed the car anyway. gm stated i would have had to step on the brakes seven seconds from the light in order to stop in time. at 30 mph, which is the speed i was traveling at, i would travel 616 feet in 7 seconds, that's two football fields. at that distance the light was still green. i have written local lawmakers, my congressman, and the state attorney general on this matter. this car needs to be recalled because of the failure of the brakes and airbags. | |||